Superb customer service across all areas over 10+ years, I’ve bought second hand and new Audis from Audi Amersham and have been using their service plan exclusively- appreciate the proactive calls to... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Having had a poor experience in a local Audi dealership near Windsor (won't name which one!), I now take my Audi to Amersham. Their service has always been great, really attentive staff, always quick... Ver mais
A empresa respondeu
Came here after being ignored at West London Audi, what a difference. Loui our sales advisor was amazing from start to finish. I'm loving my brand new car.
A empresa respondeu
I took my car to Amersham Audi three times for the same issue, as nothing was resolved during the first two visits. On the third visit, my car remained with them for almost a month, with very li... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Fábrica de Carros
- Mecânica de Carros
- Serviço de troca de óleo
- Revendedora de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contato
White Lion Road 4-8, HP7 9JD, Amersham, England, Reino Unido
- 01494 304 692
3,6
Bom
112 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
could have checked the brake fluid !
24 de janeiro de 2025
Resposta da Stratstone - Audi Amersham
Hi Mark,
We appreciate you taking the time to share your feedback.
We understand your concern about the brake fluid check.
We strive to provide thorough service and will take your feedback into consideration.
Customer Services
Great Service
Josh was very helpful and attentive. The work was completed quickly and efficiently
6 de janeiro de 2025
Resposta da Stratstone - Audi Amersham
Hi Sadia,
We appreciate your kind words about Josh's service and the quality of the work completed.
Customer Services
I have no complaints whatsoever
I have no complaints whatsoever, professionally served by understanding staff
27 de dezembro de 2024
Resposta da Stratstone - Audi Amersham
Hi,
We strive to provide professional and understanding service to all our customers, and your comments are a great encouragement to us.
Customer Services
Casey the Receptionist was so helpful…
Casey the Receptionist was so helpful and understanding
17 de dezembro de 2024
Resposta da Stratstone - Audi Amersham
Hi,
We strive to provide excellent customer service, and we're happy to know that Casey was able to assist you.
Customer Services
Very professional operation
Very professional operation. I felt my car was in good hands!
16 de dezembro de 2024
Resposta da Stratstone - Audi Amersham
Hi Michael,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Not professional
11 de novembro de 2024
Resposta da Stratstone - Audi Amersham
Hi Zoë,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
The gentleman who looking after me was…
The gentleman who looking after me was very nice and very helpful.
15 de novembro de 2024
Resposta da Stratstone - Audi Amersham
Hi Mr Mahmood,
We are delighted to hear that you had a positive experience.
We appreciate your kind words about the helpfulness of our team member.
Customer Services
Expensive visit
As l said l was disappointed that l didn’t receive a video and the photo which l had to ask for a few times didn’t in my opinion resemble my tyres. My tyres had been replaced a 1000 miles ago and the picture was of a very old worn tyre with little tread!!
25 de novembro de 2024
Resposta da Stratstone - Audi Amersham
Hi Nigel,
We understand your disappointment about the missing video and the photo not accurately representing your tyres.
We strive to provide clear and accurate documentation for our services, and we're sorry that this wasn't the case for you.
Customer Services
Staff at Audi amersham were very helpful
30 de novembro de 2024
Resposta da Stratstone - Audi Amersham
Hi Parmod,
We strive to provide exceptional customer service, and we're happy to know that our team at Audi Amersham met your expectations.
Customer Services
The team were very good and looked…
The team were very good and looked after me and the car well.
11 de novembro de 2024
Resposta da Stratstone - Audi Amersham
Hi AJ,
We're delighted to hear you had a positive experience with our team.
Customer Services
Charging Cable Repair
Charging Cable Repair
Friendly and Speedy Resolution to repair
22 de outubro de 2024
Resposta da Stratstone - Audi Amersham
Hi Karen,
We appreciate your kind words and are glad to hear that you had a positive experience with the service team.
Customer Services
Car serviced at Amersham Audi
I bought my A4 from Amersham Audi and have it serviced by the dealership over the last 2 years.
5 de novembro de 2024
Resposta da Stratstone - Audi Amersham
Hi Mr Raj,
Thank you for your review and for choosing Audi Amersham.
We appreciate your continued business.
Customer Services
Good service
It is nice to be able to reach your staff on the phone without having to wait on hold. When I had questions I received a call back and was able to quickly resolve everything. Good service at a reasonable price.
30 de outubro de 2024
Resposta da Stratstone - Audi Amersham
Hi Marc,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
I visited Amersham Audi very recently…
I visited Amersham Audi very recently after a warning light came up on my Audi A3. I was on the M3 heading towards Hertfordshire. I rang the garage and spoke to a very helpful lady on the reception desk. I was told it would be no trouble to bring my car in to get it checked. I arrive an hour later and was warmly greeted by the lovely lady on reception. She offered my wife and I a coffee while the car was checked. The technician was excellent and after checking the car and resetting the car computer we were on our way again. Brilliant customer service.
Thank you to all involved.
7 de novembro de 2024
Avaliação não solicitada
Resposta da Stratstone - Audi Amersham
Hello Mr Shepherd,
Thank you for your kind review,
We're so glad to hear about your positive experience at our dealership. It's wonderful to know that our team was able to provide you with the helpful and friendly service you deserve.
We appreciate you taking the time to share your feedback.
Take care,
Customer Services
Exceptional Customer Care
I changed my preferred service partner from a different Audi dealership to Stratstone Audi in Amersham and the difference in customer care was remarkable. From the initial contact to post-visit follow-ups, the level of service has been exceptional. I would highly recommend them!
24 de outubro de 2024
Resposta da Stratstone - Audi Amersham
HI Raj,
Thank you for your kind words!
We're thrilled to hear about your positive experience with our team.
We strive to provide exceptional customer care, and we're delighted that you've noticed the difference.
We appreciate your recommendation and look forward to continuing to serve you well.
Have a great day,
Customer Services
Friendly atmosphere and good…
Friendly atmosphere and good information throughout the cars's visit
20 de outubro de 2024
Resposta da Stratstone - Audi Amersham
Hi James,
We appreciate your kind words about our friendly atmosphere and the helpful information you received during your visit.
Customer Services
Terrible phone / email support
Not sure how you get hold of this dealership. Bought a car off them - very well looked after, but trying to get in touch with them for a service seems impossible. Emails sent - no reply. Message left on answerphone - no call back. Waited ages on phone to get through to the service desk. Such a waste of time, Don;t feel like they value their customers
30 de outubro de 2024
Avaliação não solicitada
Resposta da Stratstone - Audi Amersham
Hello David,
Thank you for getting in touch.
We strive to always deliver 100% satisfaction to our customers, so we're sorry to hear that you have had a one-star experience with us.
Please would you be able to email service.followup@stratstone.com so that we can investigate this further.
Thank you,
Customer Services
Efficient and friendly
Staff was super efficient and friendly and explained everything to me in full detail so there was no confusion
9 de outubro de 2024
Resposta da Stratstone - Audi Amersham
Hello John,
Thank you for your kind words.
We are thrilled to hear you had a positive experience with our team.
Customer Services
Resposta da Stratstone - Audi Amersham
Hi Brian,
We appreciate your kind words and are glad to hear you had a positive experience.
Customer Services
Toilets were being painted in the…
Toilets were being painted in the morning and no alternative provided. Dropped car off at 9:45am and despite me waiting it was not ready until 6pm. Even after all this the car was not clean but I was offered a free valet if I would drive back again.
8 de outubro de 2024
Resposta da Stratstone - Audi Amersham
Hi Mark,
We understand your frustration with the inconvenience you experienced during your recent visit.
We strive to provide a seamless and comfortable experience for all our customers, and we are disappointed to hear that your expectations were not met.
We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure that such situations are avoided in the future.
Customer Services
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