Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss.... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buid... Ver mais
A empresa respondeu
I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across t... Ver mais
A empresa respondeu
I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, mu... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Fábrica de Carros
- Mecânica de Carros
- Serviço de troca de óleo
- Revendedora de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contato
Woodgate Way, TN11 0FU, Tonbridge, England, Reino Unido
- 01732 913 242
4,3
Excelente
145 avaliações
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A first class experience!
From walking through the door to reception, all of the staff were friendly, courteous and helpful. The necessary inspection and work was completed and the remedial work agreed carried out immediately.
All finished on time on the day.
12 de dezembro de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hello, Michael
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
A fault with the rear camera arose…
A fault with the rear camera arose immediately after the service, despite the system functioning normally beforehand. Although the vehicle was inspected again, the issue was not properly resolved and responsibility for rectification was declined. The explanation provided was inconsistent and unconvincing for an authorised dealership, particularly given the cost of the service. Overall, the handling of the post-service issue fell well below expected standards.
2 de dezembro de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Waited 11 weeks for a fix!
The wait of 11 weeks between diagnosis to fix was dire. Left me in the lurch having to rely on others to get what I needed done. Hardly an apology.
12 de agosto de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hi Rob,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Attention to detail and excellent…
Attention to detail and excellent customer service from Marcus.
5 de dezembro de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
I purchased a 2020 Land Rover Defender…
I purchased a 2020 Land Rover Defender 110 from Stratstone Tonbridge, dealing with a sales representative named Gary. I collected the car on September 16, 2025, and I'm currently sitting at Land Rover for the third time to collect my vehicle, which needs to go back yet again for issues that were present upon purchase.
The warranty company has stated that these issues are not covered, and JLR head office has refused to offer any goodwill gesture, leaving me with a bill of nearly £900 to replace a window that the car arrived with. I've been emailing the business manager, Paul, but am getting know where!
I have requested to return the car under the Consumer Rights Act 2015. DO NOT BUY FROM HERE!
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Stratstone - Land Rover Tonbridge
Hello,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
I'll chase this matter up straight away for you with the Head of Business and I'll ask that you are contacted as a matter of urgency.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Land Rover Tonbridge Customer Services
Poor communication and performance
Poor communication and my car left the garage with more problems than it arrived despite paying for expensive repairs.
11 de novembro de 2025
Resposta da Stratstone - Land Rover Tonbridge
Good Afternoon,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Tonbridge. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Tonbridge Customer Services
Always made to feel a valued customer
Always made to feel a valued customer - super friendly and competent staff.
All issues taken care of without a fuss
30 de outubro de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hello Duncan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Excellent Friendly First Class…
Excellent Friendly First Class Professional Service!
29 de outubro de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hello, Rory.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Resposta da Stratstone - Land Rover Tonbridge
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Collected my vehicle and returned upon…
Collected my vehicle and returned upon completion of the update works.
21 de outubro de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hello, David
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
Polite courtesy service by all members…
Polite courtesy service by all members of staff
22 de outubro de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hello, Jean
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
Defender Coolant issue
Having experienced a coolant issue with my Land Rover Defender, I received an excellent customer service from Stratstone Land Rover Tonbridge, The Defender had to remain at Tonbridge for two week due to a Parts back order issue. But the hire car provided and communication level from Piers Sawyer was first class.
Very satisfied customer!
20 de outubro de 2025
Avaliação não solicitada
Resposta da Stratstone - Land Rover Tonbridge
Hi,
We're happy to hear that you received excellent customer service during your Land Rover Defender's coolant issue.
We appreciate your positive feedback regarding the communication from Piers and hire car provided while awaiting parts.
Thank you!
Stratstone Customer Services
They honoured my extended warranty…
They honoured my extended warranty without fuss.
5 de outubro de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hi,
We're happy to hear that our extended warranty process worked smoothly for you.
Stratstone Customer Services
Very happy with the service received…
Very happy with the service received when I had to take my car in for a recall.
30 de setembro de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hi Andy,
We're very happy to hear that you were satisfied with the recall service for your car.
We appreciate your positive feedback.
Stratstone Customer Services
A speedy service was provided from the…
A speedy service was provided from the original booking to receipt of the serviced vehicle. In particular Karl Van Den Broek was particularly helpful and very pleasant offering me a place to work whilst waiting for the checks on the vehicle to be completed. Karl also took time to explain the extended warranty procedure.
9 de outubro de 2025
Avaliação não solicitada
Resposta da Stratstone - Land Rover Tonbridge
Hi Nick,
We're happy to hear that you received speedy service!
We appreciate your positive comments regarding the helpful explanation of the extended warranty from Karl and the comfortable workspace.
Thank you for your feedback.
Stratstone Customer Services
Resposta da Stratstone - Land Rover Tonbridge
Hi Richard,
We appreciate you taking the time to leave us this great review, and we are happy to hear about your positive experience with our team.
Stratstone Customer Services
An excellent service from Stratstone Tonbridge…
An excellent service from Stratstone Tonbridge completed the recall for a computer update on my Discovery Sport. A lift back to the railway station was much appreciated. Many thanks.
26 de agosto de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hello Peter,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Stratstone Customer Services
Cleaning needs to be consistent or…
Cleaning needs to be consistent or improved or don’t bother to include that service and return the car how it is.
Car went in for a service and only half the car was cleaned. Literally only left side had been done in and out. The right side had been forgotten about completely. It was actually quite funny.
Second time - car went in for a recall and returned dirtier than before as I had recently cleaned it myself. There was muddy footprints on the back seats and splash marks of something. I don’t know what was going on in the back! Even my teens questioned why the seats were so dirty and the car was only gone for 5 hours.
27 de agosto de 2025
Resposta da Stratstone - Land Rover Tonbridge
Hi Elaine,
We appreciate your feedback and time.
We'll review our cleaning process to ensure consistency.
It's important that we provide a satisfactory experience for everyone.
Stratstone Customer Services
Extremely disappointed experience
Extremely disappointed experience. blunt patronising sales staff, pushy and extremely uncomfortable sales technique, from comments on the phone to one word emails. Made to feel like a waste of his time rather than a potential customer,
Purchased from another dealership purely based on sales staff attitude.
8 de setembro de 2025
Avaliação não solicitada
Resposta da Stratstone - Land Rover Tonbridge
Hello,
We appreciate you bringing this to our attention.
We're very sorry to learn that the sales approach made you feel uneasy and unwelcome.
We'll share this with our team to improve our customer interactions.
Stratstone Customer Services
£250 per hour for a car mechanic
£250 per hour for a car mechanic. No disrespect to car mechanics, but surgeons & barristers don't get paid that much. Day light robbery.
22 de agosto de 2025
Avaliação não solicitada
Resposta da Stratstone - Land Rover Tonbridge
Hi Darren,
We appreciate your feedback and time.
We're sorry our pricing didn't meet your expectations.
We'll review your comments to improve our service.
Customer Services
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