Excellent customer service from Carolina Ferreira, she is exceptional. The front of house team at Cambridge are all fantastic, great communication and hospitality. Vehicle was serviced/ repaired t... Ver mais
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Veja o que dizem as avaliações
Happy to do the work I was paying for (interim oil service) but the whole reason it was booked in; to replace a microswitch in the drivers door, wasn't investigated fully and not dealt with. With no... Ver mais
A empresa respondeu
Polite helpful service as always. We changed OPC to Cambridge as the service and booking availability was better than former OPC. Car returned looking clean and smart. All service items done and visua... Ver mais
A empresa respondeu
Porsche Centre Cambridge delivered exactly the level of service one would expect from a premium brand: professional, attentive and customer-focused. This is in stark contrast to my after-sales ex... Ver mais
Detalhes da empresa
- Concessionária
- também em
- Fábrica de Carros
- Mecânica de Carros
- Oficina de Inspeção Veicular
- Revendedora de carros usados
- Serviço de troca de óleo
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, including: Aston Martin, BMW, BYD, Ferrari, Jaguar, Land Rover, Mercedes-Benz, MINI, Porsche and smart. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contato
High Street, CB227QD, Harston, England, Reino Unido
- 01223 081 183
4,3
Excelente
186 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Impossible to get through over the…
Impossible to get through over the phone.
Massively over priced tyres
3 de agosto de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hi Sofia,
Thanks for sharing your feedback on your experience with Porsche Centre Cambridge. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Porsche Centre Cambridge Customer Services
Resposta da Stratstone - Porsche Centre Cambridge
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Harriet at Dealership
Have a lovely day!
Porsche Centre Cambridge Customer Services
I rang the dealership because i noticed…
I rang the dealership because i noticed from the service book it appeared my Cayenne needed a service and i was four months late……….. I Rand through to service and because of the high turnover in the service team, they had no idea who i was, couldn’t find me in the system, and when they did my car was still in the old owners name. More than that i was informed my car did indeed need a service, I hadn’t been told by email because the car was in the wrong name………..and that service the car needed was a 6 year service costing 1200 pounds……… I almost booked it in and would have paid until I couldn’t believe it did need a service. I rang sales and within 5 mins i was informed it had indeed had a service before i bought the car and it isn’t due another until October 2027………… I almost booked it in and would have paid for a service not needed…….. Thank goodness for the brilliant sales team.
30 de julho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Good Morning/Afternoon, Mark
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com
Thank you
Stratstone Brand – Customer Services
Helpful and polite but slow service
All very polite , helpful staff - but a job I told would only take a few minutes to do , took nearly 90 minutes
31 de julho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Good Morning/Afternoon
Thank you for taking the time to leave us a review.
We appreciate your feedback and are pleased that aspects of your experience met with your expectations.
To better understand your perspective and understand the ways in which we can improve, we welcome you to contact our Customer Services team via stratstonecustomercare@stratstone.com
Thank you
Stratstone Brand – Customer Services
After sales service in need of…
After sales service in need of improvement - simply having someone answer a phone would be a start.
28 de julho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hi,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not been contacted.
Please email our Customer Services team via stratstonecustomercare@stratstone.com and we will ensure that contact is made with you.
We apologise for any frustration caused to you in the meantime.
Thank you
Porsche Centre Cambridge – Customer Services
Great service from the team at Porsche…
Great service from the team at Porsche Cambridge, as always. Can't do enough to help you and always go the extra mile to resolve any issues.
17 de julho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hello Pas,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Good communication
6 de julho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hello Mike,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Cambridge Customer Services
Cambridge Porsche excel at excellence
Cambridge Porsche excel at excellence. All the teams compliment each other, front of house, service and sales.
1 de julho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hello Johnt,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Cambridge Customer Services
Resposta da Stratstone - Porsche Centre Cambridge
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Porsche Centre Cambridge Customer Services
Excellent customer service as always
Excellent customer service as always, there’s no dealership like it
26 de junho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Cambridge Customer Services
Resposta da Stratstone - Porsche Centre Cambridge
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Porsche Centre Cambridge Customer Services
Poor experience
Poor experience - I specifically spoke to the dealership to ask about warranty repair terms for a broken down vehicle and was told that the vehicle could be taken to any approved Porsche garage for diagnostics.
On having this done at my own cost, I was told that a warranty repair could not be undertaken without bringing the (undriveable) vehicle to Porsche Cambridge - and that I would have to get the vehicle towed there at my own expense.
This was particularly galling after I specifically checked this in advance of having the vehicle recovered to the alternative garage closer to my house.
A courtesy car was not provided.
Communication was awful, with multiple assurances that I would be called back straight away but nothing heard for days. At one point I was told that the dealership didn’t know where my car was – had it been sent to Royston?!
In the second week they seemed to get a better grip on things and communication was better, although I was given hope that the vehicle would be ready on Tuesday but this was delayed to Thursday.
Could do better.
26 de junho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hi,
Thanks for sharing your feedback on your experience with Porsche Centre Cambridge. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Porsche Centre Cambridge Customer Services
Simple MOT 10:30 to 12:20.
Didn't like having an appointment time of 10:30 and car still parked outside at 10:45.
Car not ready till 12:20 (MOT only).
Car not washed.
Had to rush for appointment in Hertford.
Thinking of changing to Porsche at Hatfield.
23 de junho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hello Laurence,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Porsche Centre Cambridge Customer Services
Great service and always a warm welcome.
Great service and always a warm welcome.
23 de junho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hello Roland,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Cambridge Customer Services
Excellent Service!
Tim Cogger, workshop controller kept me upto date and even though the work which was booked in had been carried out, they noticed another error on the test drive and rectified this before delivering the car back to me.
18 de junho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hi Kal,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Tim at Dealership
Have a lovely day!
Porsche Centre Cambridge Customer Services
Resposta da Stratstone - Porsche Centre Cambridge
Hello Teodor,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Cambridge Customer Services
Service was excellent
Service was excellent overall and I am happy with the work carried out. The team clearly take pride in what they do.
My only minor observation is that communication could be a touch more responsive. The staff were helpful and knowledgeable, but replies were occasionally slow. A small point in an otherwise 5‑star experience.
9 de junho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
After months of frustration with an…
After months of frustration with an intermittent PDK fault on my Panamera GTS, numerous repairs, conflicting diagnoses and significant expense elsewhere, I finally took the car to Porsche.
From the moment I spoke to Tim Cogger, the Workshop Controller, I felt I was in safe hands. Tim took the time to listen, kept me informed throughout and, together with his technicians, approached the problem methodically and professionally.
Rather than guessing or recommending major components, they carried out detailed diagnostics, identified the root cause and resolved the issue. The car now drives better than it has in a very long time.
The technical expertise was outstanding, but what really stood out was the personal service, communication and genuine desire to help. A huge thank you to Tim and the technicians for restoring my confidence in both the car and the Porsche brand.
Highly recommended.
2 de junho de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hello Daniel,
Thanks for sharing your recent experience!
It sounds like Tim has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Porsche Centre Cambridge Customer Services
All my service work at Cambridge has…
All my service work at Cambridge has been completed meeting my high standards, with the customer service always being great.
18 de maio de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Cambridge Customer Services
Porsche
Porsche - Cambridge
Booking my car in was easy, loan car was waiting for me, work was completed really quickly and pick up was seamless. Aftersales Manager Dan Hart runs a fabulous team. A pleasure to deal with - thank you!
14 de maio de 2026
Resposta da Stratstone - Porsche Centre Cambridge
Hello Neil,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Cambridge Customer Services
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