Excellent service from start to finish at the Colchester Porsche car dealers. Our salesman, James Waller was professional at all times. He went out of his way to ensure that we received the best exper... Ver mais
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Veja o que dizem as avaliações
Excellent service from start to finish at the Colchester Porsche car dealers. The staff are friendly and professional at all times. The staff go out of their way to ensure that you receive the best ex... Ver mais
MoT for my car, first visit following purchase of 4 year old Porsche with Porsche dealer warranty (not purchased here). Had been noticing a "rattling" sound from engine, asked if someone would just l... Ver mais
Had a totally amazing customer experience! Joe Mitchell was my service advisor and looked after me very well. My car was booked in to investigate a fault light / warning message… At the... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- também em
- Fábrica de Carros
- Mecânica de Carros
- Oficina de Inspeção Veicular
- Revendedora de carros usados
- Serviço de troca de óleo
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contato
Auto Way, Ipswich Road, CO49HA, Colchester, Reino Unido
- 01206 598 209
4,5
Excelente
175 avaliações
Pede aos clientes que avaliem
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Everything was exactly what excellent was…
Everything was exactly what was promised. Recommend this garage to anybody with a Porsche.
28 de abril de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Porsche Centre Colchester Customer Services
Not very good customer service at all
From start to finish, I found the experience to be highly unprofessional. The issues began with the collection of my car from my home and continued throughout the entire process.
I was left without a vehicle for a full week due to what I was told was the need for new tyres. I find this unacceptable, particularly given the nature of the work required. Furthermore, I have serious concerns regarding the accuracy of this diagnosis. I had two tyres replaced only two weeks prior, so I was surprised to be informed that three tyres needed replacing. This has not been reflected on my vehicle’s system, which raises further questions.
In addition, if there was going to be a delay in sourcing tyres, I would have expected a company of Porsche’s reputation to provide a courtesy car. No such offer was made.
Throughout the process, I received very little communication and had to repeatedly chase for updates myself. At no point did I feel informed or reassured about what was happening with my vehicle.
I have owned vehicles from a range of manufacturers, and I must say that this is one of the most disappointing service experiences I have encountered.
17 de fevereiro de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hi Faye,
Thanks for sharing your feedback on your experience with Porsche Centre Colchester. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Porsche Centre Colchester Customer Services
Resposta da Stratstone - Porsche Centre Colchester
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Porsche Centre Colchester Customer Services
I am fortunate so i didn't need the car…
I am fortunate so i didn't need the car - if i did I can imagine it would have been a problem as you could not get the parts. That was not a problem for me .....
Daniel is great
22 de abril de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Porsche Centre Colchester Customer Services
A great experience from start to finish…
A great experience from start to finish with the problem solved, plus a second problem identified and also fixed.
22 de abril de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Porsche Centre Colchester Customer Services
such a loverly car show room and staff
21 de abril de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello Clive,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Colchester Customer Services
Service at Porsche Colchester
Booked in and was reminded of date and time. Greeted with a smile explained how long etc asked if require a coffee , tea or cold drink in fridge. Given a Uber credit to go into town if you wish too as was going to take 4hours. Then Tristan conducts a ‘masterclass” on how to go onto dashboard- highlighting how you can change the screens etc
15 de abril de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Porsche Centre Colchester Customer Services
I recently had a great experience with…
I recently had a great experience with Porsche and wanted to share my feedback.
Both of my cars were collected directly from me for warranty work, which was incredibly convenient and saved a lot of time. The whole process was handled professionally from start to finish, with clear communication throughout.
All necessary work was completed efficiently, and both vehicles were returned to me promptly and in excellent condition. It’s reassuring to deal with a company that delivers on both service quality and customer care.
A smooth, hassle-free experience overall—exactly what you’d hope for.
10 de abril de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello Ben,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Resposta da Stratstone - Porsche Centre Colchester
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Colchester Customer Services
Resposta da Stratstone - Porsche Centre Colchester
Hello,
Thank you for your review and, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Brand Customer Services
Great customer service , very efficient & professional
Very efficient kept me informed on the progress of my service, plenty of complementary coffee & biscuits , & very friendly staff.
26 de março de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello Trevor,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Very smooth and efficient
25 de março de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello Mick,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Quick & friendly staff
20 de março de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Brand Customer Services
Would have expected to have car washed…
Would have expected to have car washed for this to be a top tier manufactured!!!
You can do better!!
19 de março de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello Adrian,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Porsche Centre Colchester Customer Services
Resposta da Stratstone - Porsche Centre Colchester
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Andrew Maund dealer principle still…
Andrew Maund dealer principle still believes in delivering outstanding customer service, his team at Colchester need to review his standards to ensure they are customer centric. I’m hoping for great Porsche experiences with Colchester in the future.
13 de março de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Brand Customer Services
Shocking service.
Porsche have had my car for just under a week for a service. I have received no updates, with me having to call them each time to get any news on the vehicle. No delivery date, no vehicle health check report, no payment link for works completed, nothing. All of this is on top of not having a courtesy car, leaving me unable to get to work or take my kids to after school clubs. The service has been shocking. I won't be using Porsche Colchester ever again.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Stratstone - Porsche Centre Colchester
Hi Adam,
Thanks for sharing your feedback on your experience with Porsche Centre Colchester. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Exemplary customer care
Exemplary customer care and efficient fault diagnostic and repair.
20 de janeiro de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello Adrian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Colchester Customer Services
Good communication at all stages and…
Good communication at all stages and excellent service.
28 de janeiro de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello Simeon,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Joe & Rebecca were fantastic from start…
Joe & Rebecca were fantastic from start to finish.
21 de janeiro de 2026
Resposta da Stratstone - Porsche Centre Colchester
Hello,
Thanks for sharing your recent experience!
It sounds like Joe and Rebecca have done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Porsche Centre Colchester Customer Services
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