Summer Garden Buildings Avaliações 

1.661
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Ordering and delivery is simple and went extremely well. Instructions for assembly leave a bit to be desired. Quality is not first class but sufficient.

Avaliado com 1 de um total de 5 estrelas

Bought their bin store and have treated it twice but no treatment can make up for poor materials, weak construction and rusted staples. They should be ashamed charging prices for this rubbish. In... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I purchased and self installed a 372 Canopy. The service and delivery was excellent. Of particular help was the very descriptive video's; the instructions easy to follow and construction straight fo... Ver mais

Avaliado com 5 de um total de 5 estrelas

The car port is super. Very well packed. Good standard of materials. Excellent instructions. The experience was badly let down by the delivery company DX. Delivery was arranged and confirmed for... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Materiais para Jardins

Informação fornecida por fontes externas variadas

Summerhouses, log cabins, sheds, garden offices, gazebos, garages, greenhouses and garden furniture. Free UK delivery. Established since 1981.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 89% das avaliações negativas

Normalmente responde dentro de 1 mês

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3,7

Todas as avaliações

(1.661)

68 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Brilliant Roof Canopy

Brilliant Roof Canopy, easy to assemble watch the video it really does help, looks amazing good value for money

7 de julho de 2024
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Resposta da Summer Garden Buildings

Thank you for your 5 star review. You chose our best selling gazebo and we happy it met your expectations and that our assembly video was helpful.

Avaliado com 3 de um total de 5 estrelas

No Aftersales support

Lean to veranda. Completely ignored my request for missing parts. Don’t trust the tech screws, the quality is rubbish and they will snap. As will the little black screws for the end caps. Screw fix were a godsend. The product itself is great, went up well although the instructions could be clearer, we did work it out in the end

30 de julho de 2024
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Resposta da Summer Garden Buildings

Hi
Please accept our apologies if we missed your query regarding missing parts. It sound like everything was in fact there but there was an issue with some screws. We are always happy to send any replacements and are sorry you had to buy your own. We have an assembly video which often helps in addition to the instructions. It sounds like you managed anyway and we hope you are now enjoying the finished result.

Avaliado com 5 de um total de 5 estrelas

The canopy has been erected and I have…

The canopy has been erected and I have to say it is excellent it was easy to follow the instructions whilst all screws/ pins required were with the kit. Well Done.

6 de julho de 2024
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Resposta da Summer Garden Buildings

Thank you for taking the time to write this wonderful review. It is much appreciated.

Avaliado com 5 de um total de 5 estrelas

Very helpful staff

Very helpful staff , knowledgeable and friendly brilliant product and swift delivery . Really pleased

2 de julho de 2024
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Resposta da Summer Garden Buildings

Thank you for your kind comments. We try to do our best. We are pleased that you are happy with your potting bench.

Avaliado com 5 de um total de 5 estrelas

Brilliant experience,so efficient

Brilliant experience,so efficient. Attention to detail is extraordinary. Can't comment on after service as everything went extremely well. Thank you.

7 de julho de 2024
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Resposta da Summer Garden Buildings

Thank you for your 5 star review. It made our day.

Avaliado com 5 de um total de 5 estrelas

Easy order process

Easy order process, no problems with delivery and really nice sturdy seat, great quality

2 de junho de 2024
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Resposta da Summer Garden Buildings

Thanks for the great review. We are pleased that you were happy with the vintage tree seat. Many thanks

Avaliado com 1 de um total de 5 estrelas

Bad quality, bad customer service.

It was very difficult to return greenhouse and get a refund. As a result, they returned: £74.43 instead of £219.
All the parts have been returned, nothing is broken.
I am very disappointed.
Don't buy anything there.

19 de junho de 2024
Avaliação não solicitada
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Resposta da Summer Garden Buildings

Hi - We always refund as much as we can and frequently offer a full refund where justified. Had you not started the assembly and simply placed the components back in the box carefully and returned it to us we would have refunded you in full except for the cost of collection. We offered advice on how to repack and return your greenhouse to maximise your refund but whilst all the parts were returned they had very little value as the greenhouse showed obvious signs of been partially assembled. We made a genuine effort to help you achieve the best outcome and the biggest refund possible. We are sorry if you were disappointed.

Avaliado com 5 de um total de 5 estrelas

Good service and great product

The gazebo was delivered on time and was up two days later. It was so easy to put together and is well made.

7 de junho de 2024
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Resposta da Summer Garden Buildings

Hi - Thank you for your 5 star review. This is our most popular gazebo. We are pleased that you are impressed with the quality and that you found the assembly to be easy.
Regards

Avaliado com 5 de um total de 5 estrelas

Gazebo 372

Firstly, I would like to say that is a pleasure to deal with the company like Summer Garden Buildings. I spent a lot of time researching different gazebos and similar structures. I was a little bit apprehensive initially as the cost was substantially below others that I looked at.
However, it is well-designed, easy to construct, And looks good now it is completed. I wanted this to provide cover over my patio so that when we came out of our conservatory, we didn’t get wet. this necessitated raising the height of the legs bye 400 mm, so I built a couple of stone piers on which the leg sit. The flexibility of the angle of roof made life much easier. I was able to build this single-handed.
The package containing the gazebo was extremely well packaged and should’ve been impossible to damage. Had it been handled by the courier with care, However, they did manage to damage a couple of the rafter beams. I contacted Summer Garden Buildings, Spoke To a very pleasant lady, and had two new rafters delivered on my doorstep within two days.
That’s what I call good service.
No fault lies with Summer Garden Buildings for the initial delivery disappointment, I deal with the same courier in my business, and get a considerable number of damages.
However, as Summer Garden Buildings do Point out, it is very difficult for them to find delivery companies that will handle such large items, Otherwise I would recommend changing the courier.
Thank you to the team at Summer Garden Buildings, I have no hesitation in recommending both the product and the company.

5 de junho de 2024
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Resposta da Summer Garden Buildings

Hi
Thank you for your kind comments. We were glad we were able to help with replacement parts. We can only apologise for the lack of care taken by the carrier in tis instance. We are pleased that you were happy with the quality of the gazebo and that the flexible design help you achieve your perfect outcome.
Many thanks

Avaliado com 1 de um total de 5 estrelas

UTTER DISGRACE

UTTER DISGRACE. bought a bin store but upon building some of the parts fell off, the doors would not close and a lid was made from warped wood
Returned for refund as it was not fit for purpose
Have waited ONE month and they have deducted 20% of the refund for such things as not using the right tape to return the goods
AVOID LIKE THE PLAGUE
I will be referring them to the Consumer Ombudsman as it is a disgrace

7 de junho de 2024
Avaliação não solicitada
logotipo da Summer Garden Buildings

Resposta da Summer Garden Buildings

Hi - We always refund as much as we can and frequently offer a full refund where justified. Had you not started the assembly and simply placed the components back in the box carefully and returned it to us we would have refunded you in full. The problem is that despite alleged defects which we could not find, when you returned the bin store it had very little value as it showed obvious signs of been assembled. The parts were only of some use as spares and we could have easily justified a higher deduction than we made. We are sorry if you were disappointed but we genuinely refunded as much as we realistically could.

Avaliado com 5 de um total de 5 estrelas

Happy with our potting shed.

We bought a potting shed No29 from this company and we were very happy with the quality of the shed and the installation service.

2 de maio de 2024
Avaliação não solicitada
logotipo da Summer Garden Buildings

Resposta da Summer Garden Buildings

Thanks for your review. This is a good solid traditionally made potting shed with the extra benefit of being installed for you. We would always recommend this type of building as it is well paying a bit more for.

Avaliado com 5 de um total de 5 estrelas

Needed 4 bin stores

Needed 4 bin stores, husband is impatient and will decide that he wants them so he can build a few days later.

These guys had really nice looking bin stores (if there is such a thing!!) and could deliver within 2 days!

Good quality product and a reasonable price. Impatient husband is happy, I’m happy because I don’t have to look at ugly bins anymore :-)

1 de maio de 2024
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Resposta da Summer Garden Buildings

Hi
Thank you for your review. We are pleased that our quick delivery helped your husband out and that you are pleased with the look of our popular bin stores.
Regards

Avaliado com 1 de um total de 5 estrelas

Immoral company Please don’t use this company

Please don’t use this company, the advice off other customers is correct. I very rarely leave reviews but I didn’t want anyone else ripped off how my dad has been, on his pension at 93 and they made all sorts of excuses about packaging for returning a greenhouse, it was sent back better packaged than when he received it. They said it takes them 2 weeks or more to inspect it, since then have totally ignored me. Don’t be fooled by the quick delivery and reasonable prices, the quality and instructions and packaging are of inferior quality, please pay more and get a product you can be happy with and enjoy off a reputable company. I’m hoping to get the credit card company to get money back, which is time consuming etc I’d advice anyone who has had the same experience to go to your card company or bank to recover the refund and this will hopefully stop them exploiting people in the future

1 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I will definitely use this company again. Quality, price and after sales service is excellent…

I will definitely use this company again. I ordered a new bin shed and the quality was much better than one I ordered from another company about 5 years ago. After the new one from Summer Garden Buildings was being assembled by my friend, I noticed as I was getting all the parts out of the packaging that one of the front slats on the lid was split and one of the lid chains was broken. When fully assembled I decided before doing my own repairs to 'phone Summer Garden Buildings with the slim hope that they would send a replacement slat, chain and fixings. The girl I spoke to was very helpful and told me the email address to send photos to. Within one working day I had a response that they would mail me the parts by Royal Mail and within a week they arrived well packaged and are perfect.
In the next couple of years I will be buying a replacement shed and without shopping around online or otherwise, I will be using Summer Garden Buildings to purchase my shed. Thank you for supplying a good quality product at a fair price and for the wonderful after sales service.

1 de maio de 2024
Avaliação não solicitada
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Resposta da Summer Garden Buildings

Thank you for your marvellous review.

Avaliado com 1 de um total de 5 estrelas

Avoid this Fraud Company !!!

This company is totally rubbish. Avoid them!!.
I bought a gazebo from them and only opened it but not touching anything inside. So, the product is completely new. I then requested them to arrange a return as I found I ordered wrong size.

I packed the parcel with everything they gave me in new condition. However, it took them 2 weeks to get back and saying they need to deduct 40% of value + collection fee, so only refund me about 50%. That makes no sense at all.

If you do not want spend your time with these clowns, avoid them

8 de maio de 2024
Avaliação não solicitada
logotipo da Summer Garden Buildings

Resposta da Summer Garden Buildings

Hi - It is a shame you ordered the wrong size especially when we list every dimension on our website. Even so we always try to refund as much as we can and frequently offer a full refund when we can. If you had simply checked the size on the box carefully and returned it to us we would have refunded you in full less the cost of collection. However these are large heavy items, unlike books or spectacles for example, and what we received was badly repacked and arrived with most of the major components damaged. In realty it is worth nothing to us but we refunded what we felt to be more than fair. We are sorry you were disappointed.

Avaliado com 2 de um total de 5 estrelas

Delivered my 7x6 shed in 1box

Delivered my 7x6 shed in 1box, the driver struggled to carry it to my door, I had to push it to my garden, why not deliver in 2 boxes ? On opening I found long scratches on 2 sides and 1roof panel. E-mailed the company twice with videos, to date no reply.The instructions were confusing all numbers and letters, no wording guidance in place, I had to watch a You Tube assembly video. Sliding doors are thin, bend/ dent easily. You need to wear gloves to stop the metal cutting fingers and hands but the tiny screw prevent you wearing them. On the plus side the metal shelving I ordered was easy to assemble and sturdy.

20 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My delivery of the Gazebo 104-G went…

My delivery of the Gazebo 104-G went smoothly ,I was out at the time and the driver left it in the safe place I mentioned when I placed my order. We assembled it yesterday and it is great, it took two of us about 2 hours and although the print on the instructions was small ,we manged it. My only concern was the instruction regarding the fitting of side panel could be more informative .I am going to call them tomorrow just to check this out.
I have spoken to them previously regarding sorting delivery and found them very helpful and polite

26 de abril de 2024
Avaliação não solicitada
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Resposta da Summer Garden Buildings

We are pleased that you like the gazebo and happy we were able to hep.

Avaliado com 1 de um total de 5 estrelas

only good thing I can say about buying…

only good thing I can say about buying a carport from this company is that it can on time. Installation was a nightmare and I'm good at DIY. After a good amount of hours getting it erected the main flaws are , there is no rubber seals at all for the roofing and panels can move easily , the guttering is poor and at almost a £1000 you do not even get the required down pipes. I do not recommend this company and definitely not the carports .

25 de abril de 2024
Avaliação não solicitada
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Resposta da Summer Garden Buildings

Hi- We are sorry that you were disappointed with your 8x 14 carport. It is by far the most popular one we can sell. We know it well and can offer advice on assembly, we have a video, and can always help when asked. If you have any queries please do contact us.

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