Sunflow Ltd. Avaliações 

223
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Delighted with the whole experience from start to finish. The salesman wasn’t in the least bit pushy just genuinely offering advice & explaining the products & process really well. Admin team wer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had new heaters installed today by Ricky and Darryl. A first class installation. Cleaned up as they worked, polite and professional. Every step fully explained. Can't recommend highly enough. Very s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Guys turned up on time,introduced thenselves and then got straight on fitting our heaters. They were professional, friendly and extremely helpful and knowledgeable. They tided away as they went along,... Ver mais

Avaliado com 5 de um total de 5 estrelas

Firstly, how fast my email enquiry was responded to - I got a phone call same day AND it was a Sunday. Secondly, engineer / technician was able to visit my place within a couple of days and able to t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de aquecimento

Sobre Sunflow Ltd.

Informação fornecida por fontes externas variadas

Sunflow Electric Radiators

Comfort and warmth are sensory sensations. No-one needs to check their thermostat to know if they are too cold or too warm. They just are.

With Sunflow clean age electric heating, comfort IS the new normal.

All our radiators include intelligent, intuitive thermostatic technology called “Powerdown” – a clever money saving feature that instinctively reduces the electricity input by up to 75% as the radiator approaches the target temperature, and then maintains it.

Book a free no-obligation survey.

Request a brochure.

Find out more about Sunflow’s Powerdown technology.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

223 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as avaliações

(223)

1 avaliação nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Smooth process

Smooth process. Installation quick and easy. Look forward to app interfaced controllers in the near future.

10 de dezembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Dear Mr Hedley - thank your for your positive feedback. We are working very hard on expanding our controllers range, so rest assured that we will touch base again when they are available. In the meantime, should you need anything more from us, please do not hesitate to get in touch.

Avaliado com 4 de um total de 5 estrelas

The heaters are good and the service…

The heaters are good and the service was equally as good, some degree of over marketing, but timely and polite service offered.

8 de dezembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Hi Neil - thanks for your great review. This is exactly what we want to hear from our customers. We will look at our marketing!
If you need anything more from us please do not hesitate to call.

Avaliado com 4 de um total de 5 estrelas

Work done very quickly and in a tidy…

Work done very quickly and in a tidy manner and I am very pleased with the results.

7 de dezembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Dear Mr Follett,
Thank you for your review and your excellent feedback. That is exactly what the whole team here wants to read.
remember we are always at the end of the phone line if you need any more input.

Avaliado com 5 de um total de 5 estrelas

The staff were very friendly and…

The staff were very friendly and approachable. The product is amazing and my home continues to look stylish with my new radiators! Thanks Sunflow.

7 de dezembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Great feedback,. thank you We are so happy that you are pleased. Stylish and warm - what could be better. We are always there should you need any help at all.

Avaliado com 5 de um total de 5 estrelas

Excellent Service from Start to Finish

From the initial visit by the firm's surveyor who answered all our questions about the Sunflow heating system and calculated our requirements to the installation of our new heating and the removal of our old oil-fired system we experienced what can only be described as outstanding service. Thank you Sunflow. We are really enjoying our new efficient heating.

6 de dezembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Thank you so much for your positive feedback. From start to finish is what you write, and that is our aim. To be as flawless as possible in the whole process, and then, perhaps most importantly, leave you with the warmth you trusted us to deliver. Should you need anything more from us, please do not hesitate to call.

Avaliado com 3 de um total de 5 estrelas

The heater is fine

The heater is fine , works fine .But I was very disappointed with the after care, I am 83 not very good with today's technology so I found it very difficult to understand how to set it , I got in touch with your office to get someone to come out to me t explain the way to do it , but was told I would be charged £83 for this service , I was never told this before . My manager was able to set it for me , thank goodness but I can't expect her to do this again .I dont think that was very helpful .

6 de dezembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Hi Sheila - whilst we are all happy that you are pleased with your heating, obviously we are less than satisfied that you find controlling the thermostat frustrating.
We are working hard on making this step by step process as easy as possible to understand.
If you have any further issues, please do not hesitate to call us again.

Avaliado com 5 de um total de 5 estrelas

excellent service heater is brilliant

Brilliant from first phone call to the fitting

6 de dezembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Dear Mr Lindop - thank you so much for your feedback.
If we could ask for a short and sweet response to everything we try and do, your 8 words would be it!
Always available should you need any help.

Avaliado com 5 de um total de 5 estrelas

Excellent product

Excellent product, excellent service

6 de dezembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Dear Nicholas - you use 4 words to describe what we aim to deliver to every single home owner we deliver to.
Thank you.
Always available for you should you need anything further from us.

Avaliado com 5 de um total de 5 estrelas

Excellent organization and execution of replacement central heating

Excellent organization of contractors to remove oil fired central heating; oil tank, boiler and all radiators. Followed up by installation of new efficient radiators, some additional wiring required. Second day walk through with us to show how fittings could be moved for redecorating, operation and programming of room thermostats etc. All very professional, clean and considerate. I'd recommend this company to anyone considering an extension or replacement of their existing system.

6 de dezembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Dear Mr Astor - so glad to read that you have had a good customer journey with us. As we always state, it is this kind of feedback that drives every single member of the Sunflow team!
Thank you.
Anytime you need to get input from us, please do not hesitate to give us a call.

Avaliado com 5 de um total de 5 estrelas

Lovely company. Very friendly and helpful.

Extremely helpful staff at the office. Installers were very good and helped with my electrics to be able to install my heaters safely.
The heaters seem to be efficient and heat the rooms quickly. I have not had an electricity bill yet, but I have a smart meter. The electricity use is about what I expected. I like that each heater is controlled separately and the digital control is so versatile.

6 de dezembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Dear Susan - your feedback encapsulates everything that we are about, here at Sunflow. You have almost ticked every box in our checklist of delivering our promise of efficient delivery of warmth to our customers homes.
Thank you so much.

Avaliado com 5 de um total de 5 estrelas

Great work by all staff

Great work by all staff, explained what was going to happen and how to work heating, cleaned up after themselves, would never of knowing they were here. Would highly recommend them to everyone

5 de dezembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Dear Mrs Maschinsky - thank you for taking the time to give us such positive feedback.
We aim to make every customer journey as good as possible.
remember that we are always there to answer any queries you may have.

Avaliado com 5 de um total de 5 estrelas

So very pleased!

We had Sunflow heaters installed throughout our property over the past couple of days and have to say how impressed we are!! Lee and Josh who came to do our installation were both amazing and very considerate while they were working. They only finished the install today but already our home, which has been without hearing since we moved in 2 months ago, is so much warmer - it actually feels homey now!! Thank you Sunflow, we will definitely be recommending you to family and friends!!!

22 de novembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Thank you Catherine. As always happens at Sunflow, we share good news, and EVERY time it gives us such a buzz. Each and every one of us.
Happy that you will be enjoying your Sunflow comfort - we call it the new normal!
Thanks again.

Avaliado com 5 de um total de 5 estrelas

Efficient and friendly service

My elderly friend Maureen would like to thank members of the service team Gary and Noel for their efficient and friendly service when fitting a replacement radiator.
Also thanks to Nick the M.D. who arranged the prompt replacement radiator.
Kind regards
Dawn

20 de novembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Thank you Dawn. Feeling warm should be normal. We are all happy at Sunflow that you are pleased with our response. We care about our customers, pure and simple.

Avaliado com 5 de um total de 5 estrelas

Customer service at its best

From the first contact to final fitting we were impressed by the professional but friendly approach of the staff. The initial visit by their agent clearly descibed the nature of the heaters, power and colours etc available. He understood our needs never putting any pressure on to buy. We placed an order for two 2kw heaters.

The fitters, Dan and Gary, duly arrived and impressed us immediately being well equiped with dust sheets, vacuum and all the tools necessary. They listened carefully to where we wanted the heaters stressing that we were the customer and they were there to comply with our wishes. The heaters were fitted just where we wanted them. The controls were thoroughly explained while the heaters were warming up to test opreration. They left leaving behind only 2 heaters, relevent paper work and absolutely no mess.

These heaters are being used as supplementary heating to our warm air system. They have proved to be efficient and effective in maintaining the ambient room temperature to our liking., and looking good whilst doing so. If, in future, we decided to change the main heating we would have no hesitation in fiting Sunflow heaters to the whole house, prefferably fitted by Dan and Gary!

I would recommend Sunflow Limited to anyone wishing to augment or replace their heating system.

20 de novembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Good morning Dave - you have comprehensively covered and addressed just about every point in our customer facing philosophy, and given us high praise. We are grateful, and this drives us on to improve even more. All the staff are buzzing this morning...

Avaliado com 5 de um total de 5 estrelas

Radiators delivered yesterday

Ahead of our fourth year of managing an efficient and inexpensive but labour intensive, inconvenient and dirty solid fuel heating system, we decided to try a couple of Sunflow heaters to see if they suit us.
The radiators were delivered yesterday morning, unpacked, checked and set up by helpful members of the Sunflow team. We have opted for portable ones which can be wall mounted if we so desire, with low-tech timers built in. Last night, instead of coming home to a cold house it was warm on my arrival - wow, how nice!

Thus far, Sunflow have been great. The representative who came to assess our requirements is a salaried member of staff and therefore there’s no pressure, so no double glazing style sales technique etc etc. (A bit of a disappointment probably to habitual hagglers, but a relief for the rest of us!). Everyone we’ve had contact with regarding our order has been helpful and pleasant.

Our hope is that we might be able to replace our solid fuel system completely with Sunflow radiators, so we are monitoring how much electricity our 2000W heater actually uses and will post an updated review in a few weeks time. Of course our results will be specific to our property.
If the energy usage is tolerable, and bearing in mind the other benefits such as the convenience, and also the fact that we use 100% green electricity, we really are hoping to have found a solution which doesn’t involve retro-fitting expensive air source heat pumps and all that sort of thing.
Watch this space!

Thank you Sunflow.

UPDATE ON 31.10.2020:
One year on from taking delivery of our two rads’ I’m happy to report that we feel we made a good quality investment.

We use a digital power monitor plug with the 2000W radiator which has been interesting to observe. This radiator has proved to be remarkably efficient and inexpensive to run while heating the space to 18C.

We deviated from the recommended number of heaters because we wanted to try them before making a bigger commitment.
Our 2000W unit does use quite a lot more electricity if you want the temperature consistently higher than 18C, but our house is unavoidably drafty which doesn’t help and, because of the layout, we are asking one heater to cover more than it’s fair share of volume, so this is not a criticism just an observation. We know we could be even more comfortable if we had the full set.

We used to get cold spots and a bit of mould in various corners but that has been much improved with better circulation of the heat. A patch of deliquescence high up on a chimney breast is also less noticable.

The timers work brilliantly and it’s true to say the house is far more comfortable and there’s a lot less dust and cleaning with less solid fuel being carted around.

These heaters are an investment. But if you’ve ever observed someone going through the complete upheaval of having underfloor heating retro-fitted for an air or ground source heat pump, you’ll appreciate the simplicity of installing these radiators. If we were still using gas central heating and our boiler needed replacing, these Sunflow radiators would be well worth considering. No glitchy boiler or gas safety concerns, no plumbing, no radiators to be bled.

And, quite apart from anything else, if possible we are very pleased to support our own economy.

Thank you Sunflow.

31 de outubro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Thank you so much for taking the time to write such a comprehensive review. EVERYTHING we do at Sunflow is aimed at making your experience with us excellent. EVERYONE at the company thrives on getting this kind of feedback. You have hit the nail on the head with regards to our environmental objectives. We are committed to doing our bit to help reduce individual carbon footprints. We do provide 100% efficient energy. We are confident you will experience brilliant Sunflow warmth from your new heaters, and that soon your solid fuel system will become a distant memory. Always here to help. We really appreciate the trust you have placed in us, and please remember that everyone on the team is at your disposal should you need any input.

Avaliado com 5 de um total de 5 estrelas

Had our Sunflow heaters installed today…

Had our Sunflow heaters installed today and delighted with the speedy efficient service. The fitters were friendly, knowledgeable and helpful.

28 de outubro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Thank you Janice.
Good to know that we have met your benchmark. Now remember that we are always here for ongoing support. Enjoy your new comfort.

Avaliado com 5 de um total de 5 estrelas

Sunflow is a great company

Sunflow is a great company I have had eleven radiators installed, the installers were terrific, helpful, polite and willing to explain whatever one asked. Eric Rattray

18 de outubro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Thank you so much for your review.
As I will not tire of saying, this kind of feedback provides such a boost across the company. Enjoy your comfort, and remember we are ALWAYS here to support if you have any queries for us to answer.

Avaliado com 5 de um total de 5 estrelas

HIghly recommended!

I could not recommend Sunflow more highly.
The installation team were friendly, courteous and offered me useful and practical tips for making the most of my new heaters.
The new heaters themselves look great, especially the bespoke coloured ones and they are 100 times better than the old night storage heaters which they replaced.
A huge thank you goes out from me to all of those at Sunflow who undoubtedly went the extra mile and made the buying and fitting of my new heaters such a positive experience.

18 de setembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Dear Mr Anderson - the entire team at Sunflow are over the moon that you are so pleased with what we have done. We have made it our mission to be customer facing, and we all share in this success. Thanks again.

Avaliado com 5 de um total de 5 estrelas

Upgrading from night storage heaters

Wanting to upgrade from night storage heaters to more flexible heating, I contacted a German company who were extremely unhelpful, and then rang Sunflow. The team arranged the first visit to discuss our needs and to demonstrate the product. We were advised on the size of heaters we needed, but there was no pressure to order straight away. However, we were so impressed that we signed up on the day.

The installers were friendly, efficient and helpful, explaining how the controller works. Even a technophobe like me understood it.

Well done Sunflow for good customer service and a quality installation of a great product. Looking forward to being warm with lower electric bills in the winter.

11 de setembro de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

Dear Mrs Gale - thank you so much for your glowing review. You wouldn't believe how much of a buzz these reviews create for all my hard working staff.
Remember - we are always there to support you.
In the meantime - warm regards from us all at Sunflow.

Avaliado com 5 de um total de 5 estrelas

Converting from oil to Sunflow

I have to be honest, I was nervous about asking for our entire oil-fired heating system to be de-commissioned and replaced, but now that it’s completed I’m thrilled. Sunflow did a fantastic job arranging for the plumber to remove the old radiators and boiler and a new heater installed. Our radiators look great. They’re compact and attractive.

22 de agosto de 2019
Avaliação não solicitada
logotipo da Sunflow Ltd.

Resposta da Sunflow Ltd.

So glad you have had a good experience with Sunflow. Customer service is at the heart of our ethos.

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