Sunglasses UK Avaliações 

793
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Needed replacement parts for Raybans. Despatched the next day and any follow up queries answered promptly and helpfully. Parts were genuine, fit for purpose, and spot on, so happy customer. Will use t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Exceptional service and responses to my many questions. I was so thrilled to find someone happy to repair my Lindberg glasses. Ben has done a wonderful repair, I am thrilled. Excellent service in ever... Ver mais

Avaliado com 4 de um total de 5 estrelas

I would have given 5 stars but for the lenses I ordered being de listed. However sunglasses uk dealt with this quickly without fuss, giving me clear choices of an alternative.

Avaliado com 5 de um total de 5 estrelas

My Lindbergh frameless glasses needed refurbishing with new grommets / bushes at each arm to frame connection, after discussions with Sunglasses UK I sent my glasses to them. They quickly arranged fo... Ver mais

Detalhes da empresa

  1. Loja de óculos de sol
  2. Oculista

Escrito pela empresa

Welcome to Sunglasses UK, where we stand as a beacon of quality and sustainability in eyewear repair. Our mission is simple yet profound: to revive your cherished Ray-Bans and Oakley sunglasses to their former glory, ensuring they endure the test of time with style and resilience. At Sunglasses UK, we believe in the power of repair, not just as a means to mend but as a statement of commitment to our planet. Our world is filled with disposable commodities, and we advocate for a paradigm shift towards sustainability. Repairing your sunglasses is our way of contributing to the noble cause of environmental conservation, one pair of sunglasses at a time. We take immense pride in the authenticity and integrity of our service. When you entrust us with your beloved sunglasses, rest assured that we utilise only genuine parts sourced directly from the manufacturers. This ensures that every repair is not just a fix but a restoration to the original standards of excellence. Our commitment to sustainability extends to the very ethos of Sunglasses UK. Through repair, recycling, and upcycling, we breathe new life into older sunglasses, infusing them with renewed purpose and vitality. By choosing repair over replacement, you contribute to the noble cause of environmental conservation. Backed by years of experience and unparalleled expertise, our team of skilled technicians possesses the proficiency to handle even the most intricate repair challenges. From minor adjustments to intricate refurbishments, we approach each task with precision, care, and a deep-seated passion for craftsmanship. When you choose Sunglasses UK, you choose more than just a repair service; you choose a commitment to excellence, sustainability, and customer satisfaction. Our dedication to quality craftsmanship, genuine parts, and environmental responsibility ensures that your sunglasses endure and thrive amidst the changing seasons and fleeting trends. Join us in our journey towards a greener, more sustainable future—one repair at a time. Together, let us redefine the narrative of eyewear, transforming old into new and embracing the timeless allure of restoration and renewal.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

793 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(793)

90 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Received wrong item

Ordering was easy and the price was very good for original Ray Ban nose pads. I ordered push fit and unfortunately they sent me the crimp style.
I contacted customer service and advised of the error and was informed the correct parts would be posted same day, so far they haven't arrived.
I've now replaced my broken nose pad with one of the crimp fit, it works but isn't as tight as it should be.

18 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

I’ve had my Oakley Juliet X sunglasses…

I’ve had my Oakley Juliet X sunglasses for 20 plus years and nearly thrown them away so many times as they were in dire need of a total refurb, boy am I happy I didn’t!! These guys have done a wonderful refurb job and I am so, so happy. Posting them off was simple, the job was done in swift time and they were packaged well for the return journey. Thanks and I will be sending you another pair of Oakley glasses soon.

11 de setembro de 2024
logotipo da Sunglasses UK

Resposta da Sunglasses UK

Thank you for your fantastic review! We are delighted that we were able to restore your over 20-year-old Oakley Juliet X sunglasses. We're thrilled to hear that the process went smoothly and that you are so pleased with the result. We take pride in giving each pair the care it deserves, and we're excited to hear that you will be sending us another pair soon. Thank you once again for choosing us, and we are looking forward to working with you again!

Avaliado com 1 de um total de 5 estrelas

Forgot to send my sunglasses until I…

Forgot to send my sunglasses until I sent a chasing email - got them two weeks after ordering

20 de agosto de 2024
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Resposta da Sunglasses UK

Dear Brett

Thank you for sharing your feedback with us. We sincerely apologise for the delay in sending your Oakley Case and any inconvenience this may have caused. Your order should have been processed more promptly, and we regret that it took a follow-up email to resolve the situation.

At Sunglasses UK, we strive to provide efficient service, and it’s clear that we missed the mark this time. Please be assured that we are reviewing our processes to prevent this from happening in the future.

If there's anything more we can do to make this right, please don’t hesitate to reach out. We truly value your business and hope to serve you better in the future.

Best regards,
Ben
Sunglasses UK Team

Avaliado com 3 de um total de 5 estrelas

Fair price for fair outcome

In fairness - probs a tricky repair 'cos actual lens NLA. Cut down a (what I understand and believe) is a rayban G lens (?) to fit out of production frame, but edge grind and fit is not as good as factory standard (obviously) and a bit gappy and bevel reflects a bit into lens. Can't suggest anybody else could do much better though, because of circs, but tbh a new purchase in the sales or at the airport might have been my preferred way to go in hindsight. Overall OK - if you really want to keep your old 'uns this service will help you do that.

19 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Good service

It’s hard to get replacement parts for Raybans - found exactly the right genuine replacement arms. Good communication from Ben. Fiddly as hell to fit but thats not their fault.

24 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service and quick turnaround

Great service and quick turnaround. I had a pair of Oakley Juliet sunglasses needing a bridge repair. The sunglasses were returned within a few days as good as new. I highly recommend using these guys.

20 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic repair to Oakley juliet's.

Really fast turnaround on a special pair of sunglasses that I was hesitant to post. Good communication and clear instructions put my mind at ease.Will definitely use again and recommend to anyone looking for top tier service.

14 de agosto de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Great replacement but doesn't appear genuine

Super fast delivery and the replacement arms fit great to the frames.

However when comparing them to my original ones I was replacing, the design, code/numbers and shape are very subtlety different. The arms are completely straight, so they don't fit securely around the head. The originals have a bend to them. So I don't believe these are genuine Rayban parts.

8 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Great service from sunglasses uk

Great service from sunglasses uk
The service was 100%
Sent sunglasses for lenses replacing
They made it easy for the glasses to be sent to them. Quick to reply to e mails and a very big thank you to Ben at Sunglasses uk for all his help. I would highly recommend Sunglasses uk.

5 de agosto de 2024
Avaliado com 3 de um total de 5 estrelas

Expensive spares

£10 for a tiny (2mm) pair of screws is a bit excessive, but they fit and it’s cheaper than a new pair of sunglasses

30 de julho de 2024
logotipo da Sunglasses UK

Resposta da Sunglasses UK

Dear Ben,

Thank you for taking the time to share your feedback with us. We appreciate your honesty and understand your concerns regarding the cost of replacement screws. Our goal is to provide high-quality, durable components that ensure the longevity of your sunglasses, and we source parts that are specifically designed to fit your model perfectly.

While we acknowledge that the price of the screws may seem high, we believe that offering the exact parts needed to keep your sunglasses in top condition is an important service. We're glad to hear that they fit well and that you're satisfied with the result.

If you have any further concerns or need additional assistance, please don't hesitate to let us know. We're here to help and value your continued support.

Best regards,
Ben
Customer Service Team
Sunglasses UK

Avaliado com 5 de um total de 5 estrelas

Great genuine replacement parts for my…

Great genuine replacement parts for my bans and Ben answered my mails genuine site unlike some of the others.

31 de julho de 2024
logotipo da Sunglasses UK

Resposta da Sunglasses UK

Thank you so much for your kind words! We're thrilled to hear that you are satisfied with the replacement parts for your Ray-Bans and that Ben was able to assist you. We pride ourselves on providing genuine products and excellent customer service. Your positive feedback means a lot to us, and we look forward to serving you again in the future.

Avaliado com 2 de um total de 5 estrelas

None fitting spares

Ordered Ray Ban tips for my sunglasses arms and gave specific model part number as requested. Tips took over a week to arrive and don’t fits properly. My arms have a rectangular profile on arm, tips had very small round profile. I assume they are generic tips and not Ray Ban specific as the website lead me to believe. I have made them fit best I can by heating end of tips.

30 de julho de 2024
logotipo da Sunglasses UK

Resposta da Sunglasses UK

Dear Wayne,

Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with your recent order.

We strive to provide accurate and high-quality products, and it appears we may have fallen short in this instance. The tips you received should have matched the specific Ray-Ban model part number you provided. We are sorry for the delay in delivery and any misunderstanding about the product description.

To resolve this issue, we would be happy to offer you a replacement that matches your sunglasses' specifications or a full refund, whichever you prefer. Please contact our customer service team, at ben@sunglassesuk.com, and we will ensure this is resolved promptly.

We value your business and hope to have the opportunity to make this right.

Best regards,
Ben

Customer Service Team
Sunglasses UK

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