The shorts that I wanted in a certain colour weren't in store in my size but the assistant ( manageress)? ordered them for me. She also ordered a pair of shorts that I had seen on sale online but was... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Called the Basingstoke store to check stock on a jacket for my son. Only available online but the salesman was really helpful & helped me work out what size would be best for him. Ordered online & arr... Ver mais
I needed new clothes as I have lost a significant amount of weight doing slimming world. I loathe shopping so adopt the magpie principle and pick up what I need then narrow down the selection. I saw... Ver mais
My original visit to purchase garment was fine, I had a receipt for garment purchased for grandson, who returned garment without receipt. Unfortunately and understandably they refused to allow exchan... Ver mais
Detalhes da empresa
Sobre Superdry - Basingstoke
Escrito pela empresa
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensInformações de contato
13-15 Paddington House, RG21 7LJ, Basingstoke, Reino Unido
- 01256 843580
4,8
Excelente
196 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Order has not been delivered by courier…
Order has not been delivered by courier Evri. Their tracking does not provide details of what has happened to it.
At what point can I have compensation or preferably the coat I ordered!
19 de dezembro de 2022
My parcel never arrived.
19 de dezembro de 2022
Great service and product
Easy on line purchase delivered on time and then great in store service on pick up. Thankyou
9 de dezembro de 2022
Item we needed was not in stock so…
Item we needed was not in stock so ordered it from the store in Basingstoke and as promised arrived in 3 days,well impressed,and staff so good too
1 de dezembro de 2022
Ordered in Basingstoke store for home…
Ordered in Basingstoke store for home delivery. Staff member was extremely helpful
30 de novembro de 2022
Pleased with the 20% off
Pleased with the 20% off. I was very impressed with the service in the shop and after. They didn’t have the size we wanted so they ordered it for us(a very slick process) and it arrived a couple of days later. The communication was great. A very good experience! Well done!
19 de novembro de 2022
Order was ready to collect almost as…
Order was ready to collect almost as soon as I had placed it and the service I received in the shop on collection was excellent - efficient and very polite and friendly.
23 de novembro de 2022
Over 100% help
The shop assistants went out of the way to order the coat we wanted and even kept another colour so we could compare both colours as soon as the other one arrived.
5 de novembro de 2022
The item came really fast very good…
The item came really fast very good service driver was very friendly and professional great company many thanks D Macintyre
13 de outubro de 2022
Assistant at Basingstoke store…
Assistant at Basingstoke store extremely helpful, ordered correct size as not in stock. Delivered very quickly too via courier. Happy customer!
8 de outubro de 2022
Store staff exceptionally helpful and…
Store staff exceptionally helpful and easy to order item for delivery as not in stock.
7 de outubro de 2022
Fantastic
Fantastic, friendly and efficient customer service!
Preferred coat not available but a suitable alternative provided.
9 de outubro de 2022
Great fitting cord trousers
Great fitting cord trousers, love the fit and colour. Staff very helpful.
8 de setembro de 2022
Very good will buy again service is…
Very good will buy again service is fantastic! Thank you very much.
7 de setembro de 2022
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
I returned items that I bought online…
I returned items that I bought online to my local store but the return didn’t go through on the till and I did not get email confirmation. The staff were helpful and contacted customer service to sort out the issue
16 de agosto de 2022
Resposta da Superdry - Basingstoke
Hi,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really happy to to read your comments. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Great experience and really quick too!
3 de agosto de 2022
Resposta da Superdry - Basingstoke
Hi Nzola,
Thank you for taking the time to give us your feedback. We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Superdry Care
I was returning an item to the store…
I was returning an item to the store the assistant was helpful and pleasant, making it easy to do.
29 de julho de 2022
Resposta da Superdry - Basingstoke
Hello,
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
Good service
Good service, ordered the shorts on Saturday and they were delivered the following Tuesday
24 de julho de 2022
Resposta da Superdry - Basingstoke
Hi,
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Superdry Care
Very happy with Superdry I like there…
Very happy with Superdry I like there stuff my wardrobe is full of the stuff
23 de junho de 2022
Resposta da Superdry - Basingstoke
Hello Robert,
Thank you for taking the time to leave a review. We always aim to offer the best service to our customers every time, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.