Bought a size too small so went in store to return and buy the correct size (order details and website state you can't exchange an order). Luckily, however, the person at the till was kind enough to d... Ver mais
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Veja o que dizem as avaliações
Friendly staff, great items in store. Only 1 issue is a concern on accessibility and how packed the shop floor is with merchandise, barely much room to move in between clothes racks, quite uncomfortab... Ver mais
A empresa respondeu
The staff in the bluewater superdry store were sitting around chatting & not paying any attention to your customers. When I made my purchase, the store was empty & the woman on the till was half aslee... Ver mais
The staff in the store ordered me an out of stock item for delivery to my home, that arrived within a couple of days.
Detalhes da empresa
Sobre Superdry - Bluewater
Escrito pela empresa
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensInformações de contato
Upper Thames Walk, DA9 9ST, Greenhithe, Reino Unido
- 01322 313673
4,7
Excelente
515 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
i went to exchange my jacet which has…
i went to exchange my jacet which has stiching fault the manage at the shop was totally not helpful and she was so rude
29 de março de 2025
Love the music in the shop
Love the music in the shop. Trendy clothes. A bit expensive. Friendly assistants. Love my new jacket!
26 de março de 2025
Happy customer
I've never ordered anything online from Superdry before and was happy with the ease of finding what I wanted and was delighted with the fit and quality of the shirt.
3 de fevereiro de 2025
Helpful staff and great discount in the…
Helpful staff and great discount in the sales. Well made, beautiful clothing
5 de fevereiro de 2025
Bought as a present for my niece
Bought as a present for my niece. Got excellent advice from your Bluewater with free delivery. Good quality & price. I have a very happy niece! Perfect.
5 de janeiro de 2025
Excellent service from staff and speedy…
Excellent service from staff and speedy delivery!
2 de janeiro de 2025
Quick and easy to order online.
Excellent quality clothing. So easy and quick to order online.
30 de dezembro de 2024
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da Superdry - Bluewater
Hello Saritha,
Thank you for your 5 star review!
We're so happy to hear your pleased with the quality of your purchase.
We appreciate you taking the time to share your online shopping experience feedback.
Thank you for shopping with us.
Superdry
Excellent calm happy demeaner of the…
Excellent calm happy demeaner of the serving staff
29 de dezembro de 2024
Resposta da Superdry - Bluewater
Hello Mr Middleton,
Thank you for your kind words!
We're so pleased you enjoyed the friendly and helpful service you received at our Bluewater store. We strive to create a positive and welcoming experience for all our customers.
Thank you for shopping with us.
Superdry
Good quick service at the till.
19 de dezembro de 2024
Assistants very helpful and friendly in…
Assistants very helpful and friendly in Bluewater store.
21 de dezembro de 2024
Fab!
Ordering online was easy and arrived quickly to store where staff dealt with me fast & efficiently
9 de dezembro de 2024
Resposta da Superdry - Bluewater
Hello,
Thank you for your kind review!
We're so glad to hear you had a positive experience ordering online and picking up your purchase in store. We strive to make the process as smooth and efficient as possible for our customers.
We hope you have a fantastic Christmas,
Superdry
I ordered an item in the store online
I ordered an item in the store online - as it wasn’t in stock. I have still to receive the item as third party courier never delivered despite leaving a card saying all delivered! I’m now stuck unable to contact either superdry or courier - and despite many phone calls I am unable to speak to a human or resolve the missing item. So now out of pocket with no item delivered. I am hoping, having returned and spoken to assistant manager of the store, I can resolve this. Becuase all parties have received payment for something I have yet to receive!
8 de dezembro de 2024
Staff helpful but availability not great
Online purchase not available in store so had to guess on sizing. Trousers too big. Very happy to simply return to store and reorder, staff very helpful.
Disappointed that length and waist I needed was not available.
I will need to pay a tailor to take up the trouser length
25 de novembro de 2024
Resposta da Superdry - Bluewater
Hello,
We understand your frustration with the sizing discrepancy between online and in-store availability.
We appreciate your positive experience with our staff and their helpfulness during your return. We strive to ensure consistent sizing across all channels and will take your feedback into consideration as we continue to improve our offerings.
Thank you for the feedback,
Superdry
Buying a clothes for my daughter
Good customer service, good environment, helpful people, overall very happy
26 de novembro de 2024
The best coat I’ve ever bought
The best coat I’ve ever bought, in Aray of colours. Shop staff very helpful
25 de novembro de 2024
Resposta da Superdry - Bluewater
Hello,
Thank you for your kind words!
We're thrilled to hear you love your new coat and that our Bluewater store staff were able to help you find the perfect one.
We appreciate you taking the time to share your experience and thank you for shopping with us.
Superdry.
Staff in store were great when ordering…
Staff in store were great when ordering this item when the size required was unavailable on the visit.
25 de novembro de 2024
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