This was my first experience at superdry. There was 3 people at tills - was waiting for a while before they stopped chatting. Service wasn’t quick enough. After receiving the item the guy just... Ver mais
Localização
Trocar localizaçãoUnit SU42 West Quay Shopping Centre, SO15 1QF Southampton, GB
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Veja o que dizem as avaliações
I went into our nearest super dry store as my husband had seen a jacket he wanted to try on, unfortunately the smallest size they had was a medium which was too big. I asked the sales assistant if the... Ver mais
Great staff..friendly and informative...AND let me leave my superdry buy behind the counter till after I'd returned from watching local football match!! Did their utmost to sort out my sizes and co... Ver mais
Absolutely awful delivery. I have ordered jacket and i was keep getting messages day by day delivery is rescheduled. I received message 10/10/2024 and arrived at the end 14/10/2024 and i had to instru... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Superdry - Southhampton
Escrito pela empresa
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensInformações de contato
Unit SU42 West Quay Shopping Centre, SO15 1QF, Southampton, Reino Unido
- 02380 637701
4,6
Excelente
201 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I couldn’t find customer services…
I couldn’t find customer services contact details on the website so I phoned my local branch and the guy I spoke to went out of his way to actually phone them on my behalf and sort out the issue.
24 de agosto de 2024
Replacement on line garment more than paid in store when returned.
Different price on line than the exchanged garment. Great service in store, not good when having to pay more for the product on line, so a fair average score.
19 de agosto de 2024
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Kind service
Lovely worker served me, asked if I was a student, I said not until September, but he still kindly gave me the student discount regardless xxx
19 de julho de 2024
Resposta da Superdry - Southhampton
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Great deals
15 de junho de 2024
Resposta da Superdry - Southhampton
Hi E,
Thank you for taking the time to give us your feedback, we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Returning dress to store
Returning dress to store was easy. Staff helpful and pleasant.
19 de maio de 2024
Lovely customer service from a young…
Lovely customer service from a young lady planning to study law.
7 de maio de 2024
Well organised store with friendly…
Well organised store with friendly helpful staff
27 de abril de 2024
This store has very good collection and…
This store has very good collection and staff is also helpful
23 de abril de 2024
Nice big store unlike Bournemouth easy…
Nice big store unlike Bournemouth easy parking which is key . Very well laid out clean store , very nice staff . Good experience
15 de abril de 2024
Hoping Superdry keeps going ,best…
Hoping Superdry keeps going ,best clothing on the high street ....
4 de abril de 2024
It was the staff - WONDERFUL people!
It was the staff. Such warm, kind and friendly service. It’s not easy when you’re getting older and your mobility deteriorates - but being treated well makes a huge impact.
2 de abril de 2024
The sales assistant was very helpful…
The sales assistant was very helpful and found what I wanted on line. She arranged delivery. Lovely young lady. Doing the company proud 👏
24 de março de 2024
Brilliant service and great products
24 de março de 2024
Great service experience at the West…
Great service experience at the West Quay Southampton store
10 de março de 2024
Great customer service
My parcel got lost and customer service was very happy and reposted another coat which I received 2 days later
29 de fevereiro de 2024
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