The order I placed in June was not dispatched due to unspecified delays, and I received my partial order in August. All communication with the company was met with apologies but no clear explanation o... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Even though there was shipping issues , the company delivered an excellent product and were courteous and kind all the way through . I would definitely carry on buying from them again and again . Cust... Ver mais
A empresa respondeu
Three dented tins , and a refund received for only one of them and order of bleach cancelled. Dented tins are a potential health hazard. All three tins received were dented and yet only refunded for... Ver mais
A empresa respondeu
First time ordering from Superfood Market. Good price on Dri Pak Laundry Soap. Excellent service, kept informed by email of progress of order, ordered on Friday delivered Tuesday. Will definitely use... Ver mais
Detalhes da empresa
- Loja de Produtos Saudáveis
- também em
- Loja de alimentos orgânicos
- Organização de Fair Trade
- Serviço de encomenda de comida online
- Serviço de fitness e nutrição
- Supermercado
Escrito pela empresa
Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦
Informações de contato
Unit 3, Dalton Works, Deal Street, BD21 4LA, Keighley, West Yorkshire, Reino Unido
- 01274642111
- info@superfood-market.com
- www.superfood-market.com
2,5
Ruim
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
AVOID at all Costs
I ordered Thai food products from this company through eBay in May this year. More than four months later, I have still not received the order or my refund.
During this time, I was repeatedly told that there had been delays with the order and was assured that the goods would eventually be dispatched. On one occasion, I received a lengthy explanation about “operational and logistics issues” affecting a number of shipments and was told that the outstanding orders would begin moving that week.
Eventually, I decided that I had waited long enough and requested a cancellation and refund. I was then told:
“Your order has now been cancelled, and your refund has been processed to your original payment method. Please allow 2–5 working days for the funds to appear.”
No refund arrived.
I subsequently contacted the company through my private email address and was given yet another explanation:
“We are currently finalising the list of outstanding refunds, and your refund will be actioned as soon as possible.”
So, despite previously being told that the refund had already been processed, I was later told that it had not even been actioned.
I contacted eBay, who confirmed that the transaction was now outside their 30-day refund policy and advised me to contact Citizens Advice, which I will be doing.
What concerns me most is the apparent pattern: customers place orders, are told there are delays, are repeatedly reassured that their orders will be fulfilled, and when they eventually cancel, refunds appear to be delayed as well.
I have kept all correspondence and can provide the complete communication history if required. The responses I received are particularly frustrating because they repeatedly contain apologies and assurances, but no actual resolution.
Based on my own experience, I would strongly advise potential customers to exercise extreme caution before ordering from this company, particularly through eBay where the 30-day protection period can expire while customers are being told to wait for their order.
Four months of waiting, followed by repeated promises of a refund that still hasn't arrived, is simply unacceptable customer service.
This is simply a follow-up to their response regarding my purchase.
While their reply provides a lengthy explanation and includes several apologies, I found it disappointing that it took several months of delays and repeated correspondence to reach this point. Interestingly they Do Not state that they will “endeavour to resolve this immediately”, which is particularly interesting given the amount of time that had already passed without the matter being resolved.
Following advice I received, I contacted PayPal and provided them with the full history of the situation, including the correspondence relating to my purchase. I am pleased to say that PayPal were extremely helpful and dealt with the matter promptly, refunding my payment immediately.
I would like to commend PayPal for their excellent customer service and for resolving the issue so efficiently. After months of trying to obtain a resolution, it was refreshing to deal with a company that acted quickly and professionally.
If anyone else finds themselves in a similar situation with a company that is failing to resolve a refund or other legitimate complaint, I would strongly recommend keeping copies of all correspondence and maintaining a complete record of events. Depending on the circumstances, you may also have the option of pursuing the matter through the Small Claims Court if other attempts to resolve the issue have been unsuccessful.
Ultimately, after months of delays and repeated attempts to resolve the matter directly, PayPal were able to bring the situation to a satisfactory conclusion almost immediately.
Interestingly in your last response - You don't state that you would refund /rectify this matter ASAP - this speaks volumes in itself - so to summarise for the final time - Avoid at all costs
15 de maio de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hi Samuel,
We are truly sorry for the frustration and disappointment caused by the significant delay to your order and the repeated correspondence you experienced while trying to resolve the matter.
We completely understand how upsetting it must have been to wait so long for your order and then face further uncertainty around your refund. We sincerely apologise for the confusion caused by the different updates you received.
We’re pleased to understand that your refund has now been received through PayPal, although we recognise that this does not take away from the experience you had or the time you spent trying to resolve the issue.
We appreciate you sharing your feedback, and we will take your comments seriously as we continue working to improve our service.
Kind regards,
The SFM Team
excellent service
excellent service. Well pleased. Items well packed and delivered on time.dc
14 de setembro de 2026
Resposta da Superfood Market
Thank you so much, Pauline, for your lovely 5-star review! We’re delighted to hear you were pleased with our service and that your items arrived well packed and on time. Your feedback means a lot to our team.
The SFM Team
After a month of waiting for my order…
After a month of waiting for my order to arrive i finally gave up and asked for a refund. Let’s see if it will take another month. Absolutely not worth the hassle. I do not recommend!
18 de setembro de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hi Vyara,
We’re truly sorry to hear about your experience and sincerely apologise for the lengthy delay with your order. We completely understand your frustration after waiting for a month and appreciate how disappointing this must have been.
We’re sorry that your experience has left you feeling that the order was not worth the hassle. We will certainly take your feedback on board and use it to help us improve our service and avoid similar situations in the future.
We are also working to resolve the refund issue and ensure this is dealt with as soon as possible.
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
The SFM Team
The order I placed in June was not…
The order I placed in June was not dispatched due to unspecified delays, and I received my partial order in August. All communication with the company was met with apologies but no clear explanation or dates of when or if I would receive the full or partial order. A refund appeared on PayPal and was then cancelled. When I contacted them, they informed me that the funds had been repaid to me, and their account confirmed this. Similar to others here, this company has taken my money and not supplied my full order or refunded me. When I raised this with PayPal, they graciously refunded me for the missing items. This company is a nightmare; do not order from them.
12 de setembro de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello Mel,
We’re genuinely sorry for the frustration and disappointment caused by the significant delay to your order, receiving only part of it, and the confusion surrounding the refund.
We completely understand how frustrating it must have been to wait so long without receiving clear information about when you would receive your order. We’re also sorry that you were left having to contact us repeatedly for updates and clarity.
We appreciate that the assistance you received from PayPal does not take away from the frustration and inconvenience you experienced throughout the process.
We’re very sorry that your experience fell short of the level of service you should have received from us. We genuinely appreciate you taking the time to share your feedback, and we will take it on board as we continue working to improve our service.
Kind regards,
The SFM Team
Order in March if you want it by Christmas
Waited nearly 2 months for my order to be shipped and in the end I got tired of waiting. no communication from them unless you contact them yourself. Kept saying they don’t know when they will be able to send it so ended up getting a refund. Very poor service I would not recommend
30 de agosto de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello,
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience with us was so disappointing.
We completely understand your frustration after waiting almost two months for your order, particularly when you had to contact us yourself to receive updates and were unable to get a clear timeframe for dispatch.
We’re sorry that the delay and lack of communication ultimately led you to cancel your order. While we’re glad we were able to arrange your refund, we appreciate that this does not make up for the time you spent waiting or the experience you had with us.
We really appreciate you bringing this to our attention, and we’re sorry that we fell short of the level of service you should have received.
Kind regards,
The SFM Team
Do not order from this company
Order placed 12 June, not dispatched due to unspecified delays. I cancelled the order on 5 August and asked for a refund. Received an email acknowledging cancellation and that refund would be processed. The refund appeared on Paypal and was then cancelled. I contacted again on 15 August asking for refund. Email received saying refunds are delayed and they are not in a position to confirm completion. Basically this company has taken my money, not fulfilled the order and now is refusing to return my money. DO NOT ORDER FROM THIS COMPANY.
15 de agosto de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello,
Thank you for taking the time to share your experience, and we are genuinely sorry for the frustration this situation has caused.
We completely understand how upsetting it is to have waited so long for your order, then cancelled it and still be waiting for your refund. We appreciate that the situation has been particularly frustrating given the communication you have received regarding the refund.
We would really like the opportunity to put this right for you. Please could you come back to us at hello@superfood-market.com with your order details, and our team will make sure your case is followed up and work with you to get this resolved.
We’re very sorry that you have been left feeling this way, and we genuinely appreciate you bringing this to our attention.
Kind regards,
The SFM Team
My order took 2 months to get to me id…
My order took 2 months to get to me id given up
21 de agosto de 2026
Resposta da Superfood Market
Hello,
Thank you for taking the time to leave us a review. We’re really sorry that your order took so much longer than expected to reach you. We completely appreciate how disappointing it must have been to wait for such a long time, particularly when you had understandably given up hope of receiving it.
We’re pleased that your order did eventually reach you, but we recognise that the length of the wait was far from what you should expect from us.
We really appreciate your patience and are sorry for the inconvenience caused.
Kind regards,
The SFM Team
Three dented tins and you have refunded me for just one of them. What is the matter with you????
Three dented tins , and a refund received for only one of them and order of bleach cancelled. Dented tins are a potential health hazard. All three tins received were dented and yet only refunded for one today despite these being sent out on 12th August and photos sent by myself to vereify the dents on all three tins. I'd say you have appalling customer service and I will definately NOT be ordering from you again.
12 de agosto de 2026
Resposta da Superfood Market
Hello Sue,
We’re really sorry, Sue. We completely understand your frustration, particularly as you took the time to photograph all three dented tins and send the photos to us, yet initially only received a refund for one.
You shouldn’t have had to keep chasing us about this, and we’re sorry for the additional frustration this has caused after everything else you’ve experienced with this order.
We can confirm that the remaining two dented tins have now also been refunded, so all three damaged tins have been accounted for.
We genuinely appreciate the time and patience you’ve given us while trying to get this resolved. We’re very sorry that this order has been such a disappointing experience, and we completely understand your frustration.
Kind regards,
The SFM Team
Never again
Never again, months it took to arrive, no communication from superfood market, unless I made the contact first, no updates, no reassurance. Happy to take your money, and only receiving half your order, admittedly contact with regards the missing items and a refund, however this is the first and last time I will ever use this company.
The lack of customer care, contact and just an all round air of not really being concerned is enough for me. Sorry superfood market but the whole experience of ordering with yourselves was very poor.
7 de agosto de 2026
Resposta da Superfood Market
Hello,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience with us was so disappointing.
We completely understand your frustration after waiting such a long time for your order, receiving only part of it, and having to contact us yourself to get updates and reassurance. You should not have had to keep chasing us for information, and we appreciate how frustrating that must have been.
While we are glad our team was able to assist when you contacted us about the missing items and refund, we recognise that this does not make up for the overall experience or the lack of communication throughout your order.
Unfortunately, your order was affected by the operational and fulfilment issues we have been experiencing, which caused significant delays and disruption. However, we understand that this does not excuse the communication you received.
We are very sorry that we have left you feeling that your custom was not valued. We genuinely appreciate you taking the time to share your experience, and we will take your feedback on board as we continue working to improve our service.
Kind regards,
The SFM Team
Very very poor service
Very very poor service
Website inaccessible, emails not answered. Order delivered 2months late and one item missing. I would never use again
6 de agosto de 2026
Resposta da Superfood Market
Hi,
We’re really sorry to read this, and we completely understand why you’re disappointed.
Waiting two months for an order is an incredibly long time, and we know how frustrating it must have been, especially when you were also unable to access our website and struggled to get a response from us. We’re genuinely sorry that we let you down.
We also apologise that one of your items was missing when the order finally arrived. We have already processed the refund for the missing item and sent emails regarding this, but we understand that receiving a refund after such a long wait doesn’t make the overall experience any less frustrating.
We went through a very difficult period operationally, which affected our website, communication and fulfilment. While we can explain what happened, we know that doesn’t make the experience any easier for you.
We’re now back up and running, and we’re working hard to put things right and regain the trust of customers who were affected.
We’re genuinely sorry for the experience you had, and thank you for taking the time to share your feedback.
Kind regards,
The SFM Team
Even though there was shipping issues
Even though there was shipping issues , the company delivered an excellent product and were courteous and kind all the way through . I would definitely carry on buying from them again and again . Customer service was excellent !
13 de agosto de 2026
Avaliação não solicitada
Resposta da Superfood Market
Thank you so much for your incredibly kind and understanding review.
We’re truly grateful that, despite the shipping issues and delays, you felt supported by our team and were happy with the product and customer service. Your patience and encouragement mean a great deal to us, especially after such a challenging period.
We’re so pleased to hear that you’d continue shopping with us. We’re now back up and running and working hard to provide the reliable service our customers deserve.
Thank you again for your support — it genuinely means a lot to the whole team.
Kind regards,
The SFM Team
I PUT MY ORDER ON 12TH JUNE AND…
I PUT MY ORDER ON 12TH JUNE AND RECEIVED IT EARLY AUGUST. THE FLOUR RECEIVED IS VERY GOOD AND USUALLY I WOULD GIVE A HIGHER SCORE. AS IT TOOK SO LONG TO GET THIS IS WHY I HAVE GIVEN A MUCH LOWER SCORE.
5 de agosto de 2026
Resposta da Superfood Market
Hello Carol,
Thank you for your review and for your kind comments about the flour. We're really pleased to hear that you were happy with the product itself.
We are, however, very sorry that your order took so long to arrive. We completely understand why such a significant delay would affect your overall experience, even when the product itself was to your usual standard.
We really appreciate your patience and hope that we can provide you with a much smoother experience next time.
Kind regards,
The SFM Team
this company is a financial fraud
I think this company is a financial fraud company. They kept telling me about the operation system problem causing the delay of dispatching my order. However, the money left my credit card instead of pending transaction.
I asked for cancellation several times and finally got their confirm of cancellation. However, I noticed that the money wasn’t credited back to my card after 3 weeks of cancellation confirmation.
I emailed them again and they kept giving me excuses. I gave up at the end and disputed the charge with Amex.
25 de junho de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello,
Thank you for taking the time to share your feedback. We are sincerely sorry for the frustration and concern this situation has caused.
We completely understand how concerning it is to have requested a cancellation, received confirmation that it had been cancelled, and then still be waiting for the funds to be returned. We appreciate that having to follow up repeatedly without receiving the resolution you expected has been extremely frustrating.
Unfortunately, your order was affected by the operational and fulfilment issues we have been experiencing, which have caused significant disruption to our normal processes.
We are sorry that your experience has left you feeling this way. We can see that you have already been in contact with our team, and we would like to ensure that the outstanding matter is addressed. Please continue to correspond with us at hello@superfood-market.com, and our team will assist you further.
We sincerely apologise for the inconvenience and disappointment caused.
Kind regards,
The SFM Team
The delivery took forever
The delivery took forever, several weeks! The box was crushed and the crackers I ordered were all broken. Looks like the box was at the back of the warehouse. Will not be ordering from this company again.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hi,
We’re genuinely sorry about the experience you’ve had.
We completely understand how disappointing it must have been to wait several weeks, only for your order to arrive with the box crushed and the crackers broken. We sincerely apologise, this is certainly not how we would want your order to reach you.
If you could please email us at hello@superfood-market.com with your order number and, if possible, photos of the damaged items, we’d really appreciate the opportunity to look into this for you and see how we can help.
We’re truly sorry again for the inconvenience and disappointment caused.
Kind regards,
The SFM Team
Ordered June 6th no delivery
Ordered June 6th, still no delivery, now awaiting a refund…
5 de agosto de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hi,
Thank you for taking the time to share your feedback. We are genuinely sorry that you have been left waiting since June and have now had to request a refund. We completely understand how frustrating and disappointing this must have been, and we sincerely apologise for the experience you have had.
Your order has unfortunately been affected by the operational and warehouse issues we have been experiencing, which have caused significant delays for a number of customers. We appreciate that, regardless of the circumstances, you should not have been left waiting this long without a proper resolution.
We would really like the opportunity to look into your case personally. Please email us at hello@superfood-market.com with your order number so we can locate your order, prioritise your case and work towards resolving this for you as quickly as possible.
Once again, we are truly sorry for the inconvenience and disappointment caused, and we appreciate you bringing this to our attention.
Kind regards,
The SFM Team
Do not buy!
Do not buy!! I ordered from them beginning of July, items still not arrived. I emailed them and got told they had warehouse issues and backlog issues, that my items were still coming. That was well over a week ago! I emailed yesterday to ask for an update, so far I’ve not heard back. I’m very suspicious and have reported the payment to my bank. Not acceptable to take payments if you cannot deliver!!
3 de julho de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hi,
Thank you for taking the time to share your feedback, and we are sincerely sorry for the experience you have had.
We completely understand your frustration after waiting so long for your order and then not receiving the update you were expecting. We appreciate that this has caused you to lose confidence in us, and we are sorry that we have fallen short of the standard of service you expected.
Unfortunately, your order has been affected by the operational and warehouse issues we have recently been experiencing, which have resulted in delays to a number of customer orders. While this explains the delay, we fully appreciate that it does not lessen the inconvenience caused.
We can see that you have already been in contact with our team, and we apologise that you have not yet received a further update. To help us identify your order and reopen your case as quickly as possible, please reply to our email or contact us at hello@superfood-market.com with your order number. Our Customer Support team will review your case and work towards a resolution as soon as possible.
Thank you for your patience and understanding. We truly appreciate the opportunity to put things right.
Kind regards,
The SFM Team
I placed this order before June 28
I placed this order before June 28, 2026, and they only took my money. And I didn't receive any of my products at all...
I sent an email; they replied to me that they will track my order. How will they track an order they did not send?
I hope they send me my whole order.
Now their site has been down for 30 days, and they say they're updating it...
Some companies do this so they don't have to refund customers cause their filing For Bankruptcy
I really hope That's not the case. I want my order
Seller information
ANDREWS ONLINE LIMITED
+44 1274642111
Invoice ID
rURGTA1Dc7Z1fTDQYakMxfETW
Order summary
Cypressa | Stuffed Vineleaves | 280G - 1 x 280g
Qty: 10
£25.70
And Bull | Chilli Non Carne | 392g - 1 x 392g
Qty: 2
£7.72
Marigold | Tempeh - Cans | 280G - 1 x 280g
Qty: 21
£70.77
Cypressa | Stuffed Pimento Olives | 340G - 1 x 340G
£2.75
Amount
£106.94
TransactionDiscount
- £9.73
Total
£97.21
27 de junho de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello Alessia,
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We completely understand how frustrating it has been to experience such a significant delay after placing your order. Unfortunately, your order has been affected by the operational and fulfilment issues we have been experiencing, and we sincerely apologise for the inconvenience and disappointment this has caused.
We can see that you have already been in contact with our team, and we appreciate your patience while we work to resolve your case. Our team will continue to keep you updated directly via email and support you until this matter has been fully resolved.
Thank you for your patience and understanding.
Kind regards,
The SFM Team
Do not buy from this company.I have…
Do not buy from this company.I have been waiting six weeks for order. According to Companies House it appears to be in liquidation. PayPal case raised to no avail.
13 de julho de 2026
Avaliação não solicitada
Resposta da Superfood Market
We're truly sorry to hear about the delay with your order and understand how frustrating this has been.
We'd really like the opportunity to investigate this for you and help bring it to a resolution. Please could you send us an email at [hello@superfoodmarket.com] with your order details? Once we receive your email, we'll ask our team to prioritise your case and get back to you as quickly as possible.
We sincerely apologise for the inconvenience you've experienced and appreciate you bringing this to our attention.
Kind regards,
The SFM Team
Think this company is going under
Think this company is going under - beware! Have used them many times before always without any issues. Placed an order in mid May. It was listed as dispatched but never arrived. I contacted them to which they responded it would be dispatched in a week. No order. Contacted them again and they asked me to be patient. It included suncream I needed for a trip so 5 weeks after ordering regretfully made the decision to cancel and asked for a refund. I had paid through paypal. They said they issued the refund, but paypal then wrote to say it was not completed. I went back to them again and they said they had reissued the refund and again paypal said it did not complete. Emailled again and no response.... now onto a paypal complaint. Very stressful. Superfood Market offered me 10% off my next order - I don't think they will be there for me to use my discount code, even if I was daft enough to wish to put myself through this saga again. 2 months later, out of pocket and company not responding.
27 de maio de 2026
Avaliação não solicitada
Resposta da Superfood Market
Thank you for taking the time to share your experience. We're so sorry that we've let you down.
Reading your review, we completely understand why you're frustrated. After having shopped with us successfully in the past, this experience must have come as a real disappointment. Having to chase updates, wait so long for your order, and then experience problems with your refund is simply not the experience we ever want our customers to have.
We're especially sorry for the stress this has caused, particularly as you needed the suncream for your trip. We appreciate that an apology doesn't undo the inconvenience, but we are genuinely sorry.
We'd really like the opportunity to put this right. We'll be reaching out to you by email as a priority so we can personally review what's happened with your PayPal refund, investigate why it hasn't completed successfully, and make sure this is resolved as quickly as possible.
Thank you for bringing this to our attention. We truly appreciate your patience, and we're sorry that on this occasion we haven't lived up to the standards you rightly expected from us.
Kind regards,
The SFM Team
Order not received 5 weeks now
Seem it has gone to differnet ownership -- I placed my order 5 weeks ago and still not received -- on a order cancellation email i got following reply -- probabbly an automated which even does not address my cancellatioin request
"As soon as your order has been dispatched, you will automatically receive a confirmation email along with tracking information where applicable."
Just spoke to them on phone a very poorline -- and made them to cancel my oder and refund me which they did -- buy they have no shame of their awafull service
8 de julho de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello,
Thank you for sharing your feedback. We are sincerely sorry to hear about your experience and apologise for the frustration caused by the delay and the communication you received.
Unfortunately, your order was affected by unexpected operational and logistics issues, and we understand how disappointing it was to receive an automated dispatch message after requesting a cancellation. We also apologise that your experience over the phone did not meet the standard of service we aim to provide.
As requested during your call, your order was cancelled and your refund was processed. We regret that we let you down and appreciate you bringing these issues to our attention, as your feedback helps us improve our service and communication.
Kind regards,
Customer Support Team
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