The order I placed in June was not dispatched due to unspecified delays, and I received my partial order in August. All communication with the company was met with apologies but no clear explanation o... Ver mais
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Veja o que dizem as avaliações
Even though there was shipping issues , the company delivered an excellent product and were courteous and kind all the way through . I would definitely carry on buying from them again and again . Cust... Ver mais
A empresa respondeu
Three dented tins , and a refund received for only one of them and order of bleach cancelled. Dented tins are a potential health hazard. All three tins received were dented and yet only refunded for... Ver mais
A empresa respondeu
First time ordering from Superfood Market. Good price on Dri Pak Laundry Soap. Excellent service, kept informed by email of progress of order, ordered on Friday delivered Tuesday. Will definitely use... Ver mais
Detalhes da empresa
- Loja de Produtos Saudáveis
- também em
- Loja de alimentos orgânicos
- Organização de Fair Trade
- Serviço de encomenda de comida online
- Serviço de fitness e nutrição
- Supermercado
Escrito pela empresa
Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦
Informações de contato
Unit 3, Dalton Works, Deal Street, BD21 4LA, Keighley, West Yorkshire, Reino Unido
- 01274642111
- info@superfood-market.com
- www.superfood-market.com
2,5
Ruim
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
1 month and product never received.
1 month and product never received.
2-Jun, order placed with 3-5 days delivery.
11-Jun, I email them and receive template reply citing operational and logistics issues. I note that they did not email me, simply used a template reply.
30-Jun, a whole month later I cancelled. I did get a refund.
For the £1 saving, I should have went to a normal retailer. In this day and age of next day delivery, sitting on peoples money when you don't even have the product and clearly have not even ordered it in to pass on to me, is just unacceptable.
2 de junho de 2026
Avaliação não solicitada
Resposta da Superfood Market
Dear David,
Thank you for taking the time to share your experience. We are very sorry that your order was not delivered and that you had to wait so long before deciding to cancel it.
We understand how disappointing this must have been, particularly when you were expecting delivery within the timeframe shown at the time of placing your order. We also appreciate your comments regarding our communication and recognise that we should have kept you better informed throughout.
We are pleased that your refund has been processed, although we fully appreciate that this does not make up for the inconvenience and frustration you experienced.
Your feedback is important to us, and we are reviewing both our fulfilment processes and customer communications to ensure we provide a better experience going forward.
If there is anything further we can assist you with, or if you would like to discuss your experience in more detail, please contact us at hello@superfood-market.com and a member of our team will be happy to help.
Kind regards,
The Superfood Market Team
Disappointing communication after being a regular customer.
I had used Superfood Market for a couple of years, they were never quite as prompt as other shops to deliver so I always took this in to account given they were fairly competitively priced on some items. I have a disability and this makes leaving the house and getting food quite difficult so I am oftentimes reliant on food item deliveries being prompt and I also wanted an item for a guest. Unfortunately, even though I delayed ordering until after the date stated on their website that they would be resuming normal delivery after an issue, some time then passed and I began to wonder why my order had not left the store, especially as the email confirmation still stated to expect despatch after 2-3 days. After several days I emailed and was told my order should be going out that week as they caught up with a backlog, unfortunately it did not do so. I emailed today and have asked for a full refund, I am hopeful this will go through as I am slightly concerned reading other reviews it may not and have been told in response a refund is given 'if applicable'. It is not a trivial amount of money for me to be gone. It concerns me that the website has also gone down today to a message 'we will be back soon' when orders have not been fulfilled or refunds received.
Unfortunately I will no longer return to the store.
(If I receive a refund I will update my review)
Edit: 10/7/26 I have now received my refund.
23 de junho de 2026
Avaliação não solicitada
Resposta da Superfood Market
Dear Birdy,
Thank you for taking the time to leave your review. We are genuinely sorry to hear about your experience and that we have let you down.
As one of our valued returning customers, we are particularly disappointed that we have not provided the level of service you have come to expect from us. We appreciate you sharing how important timely deliveries are, particularly given your disability, and we are sorry for the additional stress and inconvenience this has caused.
We understand your frustration, especially as you placed your order after we had advised that normal delivery times had resumed. We recognise that your order was not dispatched within the expected timeframe and that our communication fell short of the standard you should have received. For this, we sincerely apologise.
We would also like to reassure you that your refund request is being processed. We understand your concerns after reading other reviews, particularly when a significant amount of money is involved, and we are sorry for any uncertainty this may have caused.
If you have any questions or would like an update on your refund, please contact us at hello@superfood-market.com, and a member of our team will be happy to assist you.
Thank you again for your honest feedback. We value your comments and will use them to improve both our service and our communication.
Kind regards,
The Superfood Market Team
Since my review last week
Since my review last week, the speedy response to which I am convinced was generated by AI, I have received no reply to my emails. I telephoned, eventually received an answer. Someone asked for my order number and said the products would be dispatched. It's perhaps no surprise to have heard nothing since. What a waste of time, energy, oh, and my money. If nothing heard by Monday I will open a dispute.
UPDATE: Thank you for contacting me and explaining more fully. And also for processing my refund promptly. This has rectified everything and I hope that the issues you've had with be resolved quickly and you can get back to 5 star reviews
27 de maio de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hi Gillian,
We're sorry to hear about your experience. We appreciate how disappointing it has been to wait so long for your order and to feel that you haven't been kept properly informed.
We know that clear communication is just as important as resolving the issue itself, and we're sorry that our updates haven't provided the clarity you were looking for.
We've responded to you directly regarding your order and will continue to keep you updated.
Kind regards,
The SFM Team
I gave 1 star so AVOID AT ALL COSTS.
I gave 1 star to make a review. DO NOT . I repeat DO NOT even consider Buying from this business. Whilst their prices may be favourable, nothing else is. They do not update you on your order unless pressured. Make excuses. Then ignore any requests for updates. Ordered ghee on 29th May . Month later still no show. Absolute scammer, save yourself the hassle. Do Not Buy From Them.
29 de maio de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello,
Thank you for taking the time to share your feedback. We are sincerely sorry for the frustration and disappointment caused by the delay with your order and the lack of communication you experienced.
Unfortunately, your order was affected by unexpected operational and logistics issues, which resulted in significant delays. We understand that our communication did not meet your expectations, and we apologise for not providing timely updates throughout the process.
As requested, your order has now been cancelled and a full refund has been processed. We regret that your experience led you to feel this way, as it is not the level of service we strive to provide.
We appreciate your feedback and are using it to improve both our operations and customer communication to help prevent similar situations in the future.
Kind regards,
Customer Support Team
Never received my order and no one…
Never received my order and no one responded to my emails either. Don’t buy from here!
9 de junho de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
As requested in your previous emails, we have cancelled your order and processed a full refund. If you have sent us any further emails after this, please let us know so we can review them and ensure that nothing has been missed.
Again, we apologise for the inconvenience and appreciate your patience and understanding.
Kind regards,
SFM Support Team
Lack of communication
I have been ordering from Superfood Market for approximately 5 years. For the first time ever, my order did not arrive. That wouldn’t be a problem if they simply responded to any one of the 6 communications I sent to them. They have lost my trust and my loyalty completely.
20 de maio de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello Amy,
Thank you for your feedback, and I’m very sorry to hear about your recent experience.
As a long-standing customer, we are particularly disappointed to hear that we have lost your trust. We completely understand how frustrating it must have been not to receive your order and to feel that your communications were not responded to as expected.
We would like to investigate this further and understand exactly what happened. Unfortunately, we are unable to identify your order from the information provided in the review.
Please could you contact us at hello@superfood-market.com with your order details and any additional information relating to the communications you sent? A member of our team will review the matter and get back to you as soon as possible.
We sincerely apologise for the frustration and inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
The SFM Team
Placed order over 3 weeks ago and it’s…
Placed order over 3 weeks ago and it’s not been shipped. Customer service won’t respond and issue a refund. Stressful experience especially as I’m 9 months pregnant now and really needed those tablets….
10 de junho de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello Vanessa,
Thank you for taking the time to share your experience, and I am truly sorry to read this.
We completely understand how stressful and upsetting this must have been, especially at 9 months pregnant and when you were relying on these tablets. The last thing you should have had to worry about at this stage is whether an essential order would arrive on time.
Unfortunately, your order appears to have been affected by unexpected operational and supplier-related delays which have impacted our normal fulfilment times. While we appreciate that this does not change the experience you have had, we sincerely regret the frustration, uncertainty, and inconvenience this has caused you.
We would very much like the opportunity to investigate this for you and see what we can do to help. Please could you contact us at hello@superfood-market.com with your order details if you have not already done so, and our team will review the matter as a priority.
We sincerely apologise again for the disappointment caused and hope we can assist in resolving this for you.
Kind regards,
The SFM Team
Terrible service
Terrible service. Placed order on 14/05. Called customer services on 27/05 as had not been shipped. Had to call again on 28/05 received shipping notification, but we are now on the 8/06 and courier has yet to receive parcel. Called customer services again today and was told would need to send email to chase up order or request a refund. Did this 5 hours ago and waiting on reply. Total scam. Will never buy from this company again.
28 de maio de 2026
Resposta da Superfood Market
Hello Zoe,
Thank you for your feedback, and I’m very sorry to hear about your experience.
We completely understand your frustration regarding the delays with your order and the inconvenience caused by having to contact us multiple times for updates.
This is certainly not the level of service we aim to provide. Unfortunately, there were delays affecting the dispatch of your order, and we appreciate how disappointing this must have been.
Having reviewed the matter, we can confirm that a full refund has now been processed. While we appreciate that this does not make up for the inconvenience caused or the time you spent waiting for your order, we hope it demonstrates our commitment to resolving the issue once it became clear that we could not fulfil the order within an acceptable timeframe.
We sincerely apologise again for the disappointment and frustration caused and appreciate your feedback.
Kind regards,
The SFM Team
Ordered has not been dispatched during…
Ordered has not been dispatched during 3 weeks, support said warehouse delays and they have my order as priority, but after 3 weeks of fake hopes had to request refund because it seems they have no clue where the goods are and maybe not even having them... very bad experience in general, so be cautious, maybe just unlucky.
27 de maio de 2026
Resposta da Superfood Market
Hello Darius,
Thank you for taking the time to share your feedback, and I’m very sorry for the experience you’ve had.
We completely understand your frustration after waiting several weeks for your order and receiving updates that ultimately did not result in a successful dispatch.
Unfortunately, supplier and stock issues can occasionally cause significant delays, and we appreciate how disappointing this is, particularly when you were expecting your order to arrive much sooner. We can see that our team remained in contact with you throughout and, when it became clear that we could not fulfil the order within an acceptable timeframe, a refund was processed as requested.
We are sorry that this experience did not meet the standards we aim to provide and sincerely apologise again for the inconvenience and frustration caused.
Kind regards,
The SFM Team
Slow (/no?) delivery
10 days after ordering, Evri tracking still shows "we're expecting your order". Blaming "unexpected operational and logistics issue".
4 de junho de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hi Silas,
Thank you for getting in touch, and we're sorry for the delay with your order.
Your order has been affected by an unexpected operational and logistics issue that has caused a backlog in our fulfilment process. We completely understand how frustrating this is and sincerely apologise that it hasn't met the standard you deserve.
Our team is working urgently to resolve this, and we expect your order to be dispatched soon. As soon as it's on its way, you'll receive an automatic confirmation email with your tracking details.
We really appreciate your patience. If you have any further questions in the meantime, please reply to this email or contact us at hello@superfood-market.co.uk and we'll be happy to help.
Regards,
SFM Team
I ordered some pip juice cartons on the…
I ordered some pip juice cartons on the 25th May and I haven't received them yet.
28 de maio de 2026
Resposta da Superfood Market
Hello Will,
Thank you for your feedback, and I’m very sorry to hear that you have not yet received your Pip Juice cartons.
We completely understand how frustrating it is to be waiting for an order placed on 25th May. Unfortunately, your order has been affected by an unexpected operational and supplier-related backlog which has impacted our fulfilment times.
We appreciate that this delay is disappointing and falls below the standard of service we aim to provide. Our team has been working to resolve these issues and fulfil affected orders as quickly as possible.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding during this time.
Kind regards,
The SFM Team
Resposta da Superfood Market
Hello Michael,
Thank you for your feedback, and I’m very sorry to hear about the delay with your order.
We completely understand your frustration, especially after placing your order on 20th May and still waiting for it to arrive.
Unfortunately, we have experienced some unexpected operational and fulfilment delays which have affected a number of orders. We appreciate that this is disappointing and sincerely apologise for the inconvenience caused.
If you have not already been in touch with our team, please contact us at hello@superfood-market.com with your order details so we can investigate the status of your order and assist you further.
Thank you for your patience and understanding.
Kind regards,
The SFM Team
A great shopping experience
A great shopping experience, you sell very unique items that I struggle to buy anywhere else. I appreciate you
27 de maio de 2026
Resposta da Superfood Market
Thank you for your kind review! We’re delighted to hear that you had a great shopping experience and that you’ve been able to find unique items with us that are difficult to source elsewhere. We truly appreciate your support and are grateful for your feedback. We look forward to serving you again soon!
Haven't received parcel yet .ordered on…
Haven't received parcel yet .ordered on 20 may 2026
27 de maio de 2026
Resposta da Superfood Market
Hi Karen,
Thank you for getting in touch, and we're sorry for the delay with your order.
Your order has been affected by an unexpected operational and logistics issue that has caused a backlog in our fulfilment process. We completely understand how frustrating this is and sincerely apologise that it hasn't met the standard you deserve.
Our team is working urgently to resolve this, and we expect your order to be dispatched soon. As soon as it's on its way, you'll receive an automatic confirmation email with your tracking details.
We really appreciate your patience. If you have any further questions in the meantime, please reply to this email or contact us at hello@superfood-market.co.uk and we'll be happy to help.
Regards,
SFM Team
Excellent product
Excellent product, competitive price, well packaged and quick delivery. Thank you.
26 de maio de 2026
Resposta da Superfood Market
Hi Larry,
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the product, found our pricing competitive, and appreciated the care taken with packaging and the speed of delivery. Your support means a lot to us, and we look forward to serving you again in the future.
SFM Team
I returned a parcel in the manner…
I returned a parcel in the manner directed by Superfood via their authorised carrier, EVRI. I was assured by the place I deposited it that I would receive a tracking number by SMS or email. However, I didn't, and Superfood claim they have not received the parcel so won't issue a refund (for c £72). If they use an unreliable carrier, they should be prepared to pay for the consequences. I and my family certainly won't be using Superfood again.
5 de maio de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello Scarlett,
Thank you for your feedback, and I’m very sorry to hear about the frustration this situation has caused.
We can see that you have already been in contact with our team regarding this matter, and we appreciate that you followed the return process provided to you.
Unfortunately, despite our investigations, we have been unable to locate the returned parcel, and as no tracking number or proof of return is available, it has been very difficult for us to trace the shipment with the carrier. We did ask whether any return receipt, tracking details, or proof of postage were available, but unfortunately none could be provided.
We completely understand your disappointment; however, as a business we do have policies in place regarding returns and refunds. Given the value of the order, we are unable to process a refund for goods that we have not received back and are unable to trace through the carrier network.
We sincerely apologise for the inconvenience caused and appreciate your patience throughout this process.
Kind regards,
The SFM Team
Not received yet
Not received yet. The tracking number has disappeared. Yodel apparently had it on 10th May.
Wish I'd read some of these reviews before I ordered. How long before I get a refund?
It's actually arrived (19/5)!
24 de abril de 2026
Resposta da Superfood Market
Hello Anne,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience.
We completely understand how frustrating and concerning this situation must be, especially with the confusion around the tracking information and the whereabouts of your parcel.
Having reviewed the delivery tracking for order #285222 and tracking number H06DNA0000729847, Evri currently shows the parcel as successfully delivered. However, we fully appreciate your concerns and understand how upsetting this situation is if you have not been able to locate the parcel.
We kindly recommend checking with neighbours, around your property, or any designated safe place where the parcel may have been left. In the meantime, please rest assured that our team is currently looking into this matter further with Evri to help resolve this for you as quickly as possible.
You can also contact us directly at hello@superfood-market.com, and our team will be happy to assist further.
We sincerely apologise again for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
The SFM Team
AWFUL COMPANY AVOID AT ALL COSTS
AWFUL COMPANY AVOID AT ALL COSTS
I give them NO STARS
There should be the option to give no stars as this awful company would definitely get it.
DO NOT ORDER FROM THEM.
I ordered some products.
Their chosen courier choose to dump the parcel
outside in an unsafe place on full view of those walking past.
I live opposite a tube station and a school, and you have to walk pass my house to get to both.
There was no authorisation from me for them to do so.
They should have come back the next day which was when i was expecting them, or at the very least left it inside with my neighbours who were in
The parcel was not there when i arrived home that evening.
I immediately contacted the company and told them what happened.
The company didn't even read my email properly and responded by saying 'it's showing as being delivered'
I replied and said 'As explained in my email it hasn't been delivered as i wasn't home. The courier dumped it outside and it's not there.
I then requested a refund.
They replied again ignoring what i had said in now what was two emails saying 'it's showing as being delivered and asking me to confirm my address, and check with my neighbours and other places.
I replied asking them why was they asking questions already answered in both emails.
I pointed out that the courier said he left it outside and included a picture showing it had.
I again requested a refund once again.
It was at this point they stopped replying.
I've now sent them THREE emails and have requested a refund for goods not received THREE times, but they are no longer responding and still NO REFUND.
My experience with them has been an absolute nightmare.
Customers deserve to be warned to stay away from businesses like this.
This is a warning to others to stay away from them at all costs.
28 de abril de 2026
Avaliação não solicitada
Resposta da Superfood Market
Hello Linda,
Thank you for taking the time to share your feedback, and we are truly sorry to read about your experience.
We completely understand how upsetting and frustrating this situation must have been, particularly given the location of the delivery and the fact that the parcel was left unattended without your authorisation. We also sincerely apologise for the frustration caused by our communication, as it’s clear from your review that you felt your concerns were not being properly acknowledged, and that is never the experience we want for our customers.
Please be assured that this is not the standard of service we aim to provide, either in terms of delivery handling or customer support. We take feedback like this very seriously and will be reviewing both the courier handling and the communication around your case internally.
Our team will be reaching out to you directly and will look into this situation as a priority to help get this resolved for you as quickly as possible.
We sincerely apologise again for the inconvenience and distress caused, and thank you for bringing this matter to our attention.
Kind regards,
The SFM Team
The food and drinks were tasty and fresh
24 de abril de 2026
Resposta da Superfood Market
Hello Fragrance,
Thank you for your lovely feedback!
We’re really pleased to hear that you found the food and drinks tasty and fresh, that’s exactly what we aim to deliver.
We truly appreciate your support and hope to serve you again soon.
Kind regards,
The SFM Team
Good value if you buy the larger jars
Delicious, healthy and hard to find in local stores
24 de abril de 2026
Resposta da Superfood Market
Hello Nikki,
Thank you so much for your lovely review!
We’re really pleased to hear that you’re enjoying the products and finding them both good value and hard to source elsewhere, that’s exactly what we aim to offer.
Your feedback means a lot to us, and we truly appreciate your support.
Kind regards,
The SFM Team
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