SuperLogics Avaliações 

Resposta da SuperLogics

20 de dez. de 2023

Dear Reese, thank you for your order and thank you for taking the time to provide your feedback. I am very sorry for the inconvenience that this caused. Your feedback is invaluable to us, and we take it very seriously as it helps us identify areas for improvement. The graphics card that was not functional when you received it did work here, so the suspected cause of this issue is damage during shipment. The graphics card was large and heavy. We suspect that the root cause of this issue is that additional structural support inside the computer case is required in certain situations in order to make the journey to you safely. After meeting about the issue, we took corrective action by creating a procedure to use expanding foam from Instapak, to surround and support large and heavy cards in computers. We have updated our assembly procedures with this additional procedure. Again, I apologize this happened and am grateful you took the opportunity to let us know. Thanks, Matt M

Resposta da SuperLogics

Atualizado em 25 de out. de 2023

Dear Sarah, thank you for taking the time to provide your feedback. It is invaluable to us, and we take it very seriously as it helps us identify areas for improvement. I want to extend my apologies for the delay in our email responses and the inconvenience it caused you. Thank you again, Matt M

This reply is from the sales person (Rich C) you are working with:

Dear Sarah,
I understand how essential timely communication is, and I deeply regret that I fell short of meeting your expectations in this regard. Your time is valuable, and I failed to respect that. I genuinely apologize for any frustration this may have caused.

I am committed to rectifying the issues and implementing measures to ensure more prompt responses in the future.

I greatly value your feedback and thank you for bringing this issue to our attention. Your review serves as a reminder of the importance of responsiveness in my communication, and it motivates me to make the necessary changes to meet and exceed your expectations.

I hope you will continue to do business with us in the future. If you have any further questions or concerns, please do not hesitate to reach out to me, and I will make every effort to assist you promptly.

Thank you for your understanding, and I appreciate the opportunity to improve my services based on your feedback.

Sincerely,
Rich Costantini

Resposta da SuperLogics

13 de set. de 2023

Hi Dmitri, Thank you for taking the time to leave feedback for us.
1. My apologies for the missed name on the shipping label. We had a order entry oversight and missed that. We have taken internal corrective action to reduce the chances of that happening again. I'm glad the computer made it to you and apologize for the inconvenience that may have caused.
2. You are referring to a sheet that contains Linux login information that we include with every Linux build.
The root password on this paper is supposed to be the password for sudo or "superuser do," which is also technically root. It sounds like you assumed it to be a root user password which cannot be set up at launch and it's up to you to set up. But we met about it and could understand the confusion. We acted on this opportunity for improvement and updated our password sheet wording from root to sudo password so going forward there will be no misunderstanding.
Thank you again for the feedback and helping us improve our procedures and communications, Matt M