Super Rare Games Avaliações 

Order send date: 21 nov, delivered 28 nov (from UK to Poland). :)

I had the pleasure of doing business with Super Rare Games, or SRG, back in September, 2022. My experience with this company is, perhaps, the best experience I've had with any company. Lindsey, head of customer service, and the rest of her team (including the warehouse staff) are some of the kindest, most empathetic people I've done business with. Not only did Lindsey go out of her way to fulfill my order, but she worked alongside SRG'S warehouse to make sure it arrived in perfect condition, as well. To say my experience with SRG was satisfactory is an understatement; purchasing from them left me with a lifetime of happiness. --Allow me to explain.

I reached out to SRG, regarding a Nintendo Switch game that was out of stock, using the only method of contact they have available, email. --In it I expressed the joy the game brought to me and my family and, on a whim, asked if they had an additional copy, although it was clearly advertised as sold out. Initially I thought my email would fall on deaf ears, considering the focus within any company should be on current/future product releases and not past ones; however, Lindsey proved me wrong. Within a day I received an email from her saying she'd look into it and sure enough, the following morning she responded with the item, in hand. Keep in mind, Lindsey could have easily brushed my email off, especially since the item was marked out of stock, but she took the time out of her schedule to do me a favor and track down a single physical copy. While searching, Lindsey came across a collector's edition of the game and offered to sell it to me instead. --Words can't express how happy I was to hear the news; after all, it was sold out and I would've been more than content had she found one single edition for sale. However, I genuinely believe Lindsey offered me the collector's edition instead because she knew how much the game meant to me. I made mention to her that this purchase is a future gift to a certain family member who I've bonded with thanks to this game; I intend to give it to him when he's older and I can't wait to see his face when he unboxes the collection and recalls the memories we shared gaming together. So as you can see, this purchase meant a lot to me, and Lindsey's effort makes it all the more special.

I read a comment questioning the authenticity of these reviews, whether or not SRG's staff was writing them. I can assure anyone reading this: I am not an SRG employee. In fact, when I asked Lindsey if I could leave her, or the company, a review, she didn't know where I could do so. In her defense, I couldn't find any place to write a review either. After our transaction was complete and September passed, I continued to google reviews of SRG but could only find a few reddit posts left behind. I spent the following month looking for the best possible way I could pay her, and the SRG warehouse, back for the amazing experience and found this site unexpectedly. So, if anyone questions the authenticity of SRG, I hope this review provides relief. The SRG warehouse not only double-boxed my order, but it arrived from London to Los Angeles in a week. When I opened the package, it was in flawless condition--no dents, rips, nothing; better than any package carrying a single physical copy from Amazon, Best Buy, or GameStop, and this was a collector's box might I add, it's big!

I can't thank Lindsey and the SRG warehouse enough for what they did. On the company's website, in the "About" section, Lindsey's job title is "Head of Customer Happiness," and she's executing exactly that. Thank you Lindsey and everyone at SRG, you've made me so happy!

I'm very happy with my purchases from Super Rare Games. Very speedy service. Other Limited game companies could learn a thing or two from them.

After reading these reviews I have to wonder if these are done by real customers or staff.
I've used Super Rare Games 3 time and have found them to be incredible slow at doing anything.
For an example my last order with them is for the Mixtape Volume one I ordered and payed for back in August and as of today (01 October) it still has not arrived.
Despite the fact they said they had 2000 copies available it turned out they did not so I have to wait till either mid October or November for my order, no contact, no update, no were terrible sorry for the delay even though we took your money.
If it was not for the fact that I know they do actually make physical game as I have seen youtubers get there's for free I would have thought them scam artists.

💾Ordered 'Chroma Squad' for 🔵Switch🔴 which came in good condition.

They ship incredibly fast, which is because they order beforehand, so they have a set limit. I kind of wish Limited Run would do this, but LRGs usually sells more popular titles (no offense) on a consistent basis, so I imagine them not doing open preorder would be hellish from the bots (imagine if Scott Pilgrim was just 5000 copies, when LRGs sold 25k in 3 hours time, yikes). Their copies are from the UK, so they are technically a European physical copy (so those of us in the Americas will have an interesting box art, on top of probably a slightly more costly shipping price compared to someone in Europe), but sometimes that's the only way to go for some games you want physically. If you buy their games, you can kind of sell them for a higher value, technically because it's usually so so limited. I haven't had an issue with shipping so I don't have anything to report on that end. I only wish the amount they printed was set to just 5000, instead of fluctuating at times to 4000. I'm not really a reseller type of person, I just don't want a digital library, so I'm fine if games weren't so limited in general.

Great indie games physically on the switch. Love to have some of these great games on cartridges rather than digitally. Orders delivered quickly and packaged great.

Have placed orders from this company three times and all arrived in perfect condition. The games have always been shipped to Canada and shipping has always been very fast; tends to arrive within 1-2 weeks (sometimes less).

The big difference between this company and others (Limited Run, Special Reserve, etc) is that Super Rare Games has their stock in hand already, with a set edition number (they don't take open window pre-orders, and then start production). In other words, they have a store front with the stock ready to go, but once it's gone, it is gone. So keep your eye on the count down clock when you want to pick up something.

Haven't needed to contact their customer service, so I can't comment on that area (which is great). I highly recommend this company.