Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Ver mais
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Veja o que dizem as avaliações
Good experience on the phone with customer service and the phone was answered quickly. I’m hoping that my issue will be resolved soon but I can’t fault the customer service at this point. Will update... Ver mais
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Ver mais
A empresa respondeu
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Informações de contato
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Muito Bom
3 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very easy to deal with
Very easy to deal with, very helpful and quick to answer phones
2 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
We are very happy to hear that you found us easy to deal with, helpful and quick to respond. This means a lot. Thank you for the review!
I had a good experience with MO who…
I had a good experience with MO who helped and make a progress in my situation, thanks a lot MO
2 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Mo will be thrilled with this feedback, we'll make sure he gets it. Thank you for the review!
Staff are very professional
2 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
This is great to hear! Thank you for the review.
Jack was able to answer my query…
Jack was able to answer my query clearly. He was helpful and courteous.
2 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
We are so pleased to hear Jack was able to answer your query in a helpful and courteous way. He'll be thrilled to get the feedback, we'LL be sure to pass it on.
The Customer Service is very efficient…
The Customer Service is very efficient and polite. The calls are answered within 5 minutes and if you request a call back it is answered relatively fast. My experiences with this company were always positive. Thank you
2 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
This is what we like to hear! Thank you so much for the lovely review and great feedback. It really does mean a lot.
It has been 4 weeks and they won’t send…
It has been 4 weeks and they won’t send anyone to fix the hot water. I’ve called them and they keep passing me off to scheduling team, then say parts are missing, then lose the case number etc. I’m calling everyday begging them to send an engineer and they say they will and no one calls back. It’s been 4 weeks, I’ve started official complaints and they don’t care. I’ve reported them to the regulator too. It’s appalling that they can do this because they have a monopoly over the supply and we can’t change the supplier
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
I’m really sorry for the delays you’ve experienced — four weeks without hot water isn’t acceptable, and I understand how frustrating this has been. I’d like to make sure this gets resolved as quickly as possible.
Please reach out to us directly with your case details so we can look into this urgently and provide further support.
I was well attended to by your staff on…
I was well attended to by your staff on the phone. Though I was initially upset as no action had been taken to resolve the issue of bills but Leiya calm me down. She carefully looked into the issue by contacting others to ensure there is solution. She treated me with dignity especially being new to Switch 2.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your kind feedback. I’m really pleased to hear that Leiya was able to support you, bring some clarity to the billing issue, and make you feel welcome as a new customer. I’ll make sure your comments are passed on to her.
If you need any further help, please feel free to reach out — we’re always here to support you.
Staff lovely very helpful and…
Staff lovely very helpful and informative would recommend
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your lovely feedback — we’re so pleased to hear you found the team helpful and informative. We really appreciate your recommendation.
If you ever need any further support, please feel free to get in touch.
Jack and Ben was amazing
Jack was very helpful in my long resolved issue with heating I am really great to him and Ben for the effort and support in my time of need switch2 should be very proud of these two members of staff exemplary customer service 10/10
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for sharing this wonderful feedback. I’m really pleased to hear that Jack and Ben were able to help resolve your heating issue and support you when you needed it most. We agree — their customer service is exemplary, and we’ll make sure your comments are passed on to both of them.
If you need any further support, please don’t hesitate to reach out.
Good service….once the call was finally picked up
Lovely helpful gentleman who dealt with my query in a quick and efficient manner. Lost two stars for the time it took for my call to be answered.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. I’m really glad to hear our colleague was able to help you quickly and efficiently. I’m sorry, however, for the long wait to get through — we know how frustrating that can be, and we’re working to improve our call waiting times.
If you need any further support, please feel free to get in touch.
Robert came to my property
Robert came to my property. Was professional and explained issues I was facing. Very good at his job. Class act!
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. I’m really pleased to hear that Robert was professional, clear in his explanations, and able to resolve the issues you were facing. We’ll be sure to pass your kind comments on to him.
If you ever need any further support, please feel free to get in touch.
Ben was very helpful
Ben was very helpful! Thank you 🙏
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your lovely feedback — I’m really glad to hear Ben was able to help! If you need anything else, please feel free to reach out.
Courteous and efficient help
Courteous and efficient help, got the matter sorted very promptly.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. I’m really glad to hear you received courteous and efficient support, and that we were able to resolve the matter promptly.
If you need any further assistance, please feel free to reach out.
Quick response on the phone
Quick response on the phone , helpful agent made process easy to set up a standing order
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. I’m really pleased to hear you received a quick response and that our agent made setting up your standing order easy.
If you need any further support, please feel free to get in touch.
Never thought I’d give SW2 5 stars for…
Never thought I’d give SW2 5 stars for anything and I did have to hold a very long time to speak to someone as usual. But when I did get through, the customer service lady was lovely, super helpful, human, helped reduce my anxiety and left me feeling that something was actually going to be resolved for once! Thankyou Lea. I hope that this signals a new era for Switch 2 customer service!
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for taking the time to share this feedback. I’m really glad to hear that Leiya was able to support you so kindly and help ease your concerns — we’ll make sure your appreciation reaches her. I’m sorry for the long wait to get through, and we’re continuing to work on improving this.
We’re grateful for your 5 stars, and we hope your experience does mark the start of a better customer journey with us. If you need any further support, please feel free to get in touch.
Job sorted!
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Great to hear your job was sorted! If you need any further help, please feel free to reach out.
I only ever encircled great service…
I only ever encircled great service from switch2 Energy staff. They are always lovely and polite.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your lovely feedback. It’s great to hear that you consistently receive polite and friendly service from our team. We really appreciate you taking the time to share this.
If you ever need any further support, please feel free to reach out.
I had a few mix ups with setting up a…
I had a few mix ups with setting up a direct debit, but it’s all sorted now. Very kind helpful lady sorted it out with no problem , thank you.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. I’m glad to hear the direct debit issue is now sorted and that our colleague was able to help you quickly and kindly.
If you need any further support, please feel free to get in touch.
Help and professional
Help and professional.
Leia was very professional and helpful. She explained everything thoroughly which made me feel at ease. Gave me valid information to help with my concerns.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your lovely feedback. I’m really pleased to hear that Leiya was professional, helpful, and able to explain everything clearly to put you at ease. We’ll make sure your kind comments are passed on to her.
If you need any further support, please feel free to get in touch.
Great customer service
Great customer service, really helpful.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. I’m really pleased to hear you received great customer service and found the team helpful.
If you need any further support, please feel free to reach out.
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