Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Good experience on the phone with customer service and the phone was answered quickly. I’m hoping that my issue will be resolved soon but I can’t fault the customer service at this point. Will update... Ver mais
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Ver mais
A empresa respondeu
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Informações de contato
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Muito Bom
3 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The agent was accommodating and polite
The agent was accommodating and polite. She was able to provide the services speedy and with ease.
24 de abril de 2026
Avaliação não solicitada
Good support service
Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debit as well. Overall quick and easy
24 de abril de 2026
Avaliação não solicitada
Cash top up not coming through properly.The young man was extremely helpful and…
The young man was extremely helpful and solved my problem very quickly. Thank you very much. Keep up the good work.
24 de abril de 2026
Avaliação não solicitada
Great service
The switch2 representative was pleasant and efficient. Great service
24 de abril de 2026
Avaliação não solicitada
Good experience on the phone with…
Good experience on the phone with customer service and the phone was answered quickly. I’m hoping that my issue will be resolved soon but I can’t fault the customer service at this point. Will update this review once I receive an update.
23 de abril de 2026
Avaliação não solicitada
The agent I spoke to was very nice and…
The agent I spoke to was very nice and polite
23 de abril de 2026
Avaliação não solicitada
Excellent prompt customer service…
Excellent prompt customer service received today from a lovely lady. She listened and dealt with my query promptly.
23 de abril de 2026
Avaliação não solicitada
The customer service I received was…
The customer service I received was very good and helped me.
23 de abril de 2026
Avaliação não solicitada
Asked for a call back and was called…
Asked for a call back and was called back within 20 minutes,
The operator was nice, friendly and sorted out my problem with in minutes
22 de abril de 2026
Avaliação não solicitada
Excellent service and prompt response…
Excellent service and prompt response to query
22 de abril de 2026
Avaliação não solicitada
Left without hot water and said that…
Left without hot water and said that they didn’t have any agents to attend for at least two weeks.
22 de abril de 2026
Avaliação não solicitada
HOW POLITE AND HELPFUL THE PERSON WAS FROM SWITCH2
So polite and really helpful
21 de abril de 2026
Avaliação não solicitada
Very good experience
14 de abril de 2026
Avaliação não solicitada
3 conversations … the issue remains…
3 conversations … the issue remains unresolved.
21 de abril de 2026
Avaliação não solicitada
I lose hot water and heating every few…
I lose hot water and heating every few months. Each time they take longer to come and fix it. I beg them to replace my HIU so it doesn’t keep breaking every few months but they are content to do a temporary fix each time
21 de abril de 2026
Avaliação não solicitada
The lady I spoke to (Lillyia) was…
The lady I spoke to (Lillyia) was absolutely amazing. She was focused on helping me with my issue and I really appreciate it.
21 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you so much for your lovely feedback. We’re really pleased to hear that our team member was able to support you so effectively and take the time to focus on resolving your issue. We truly appreciate you sharing your experience, and your kind words will be passed on to the team.
Terrible communication or lack of
21 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
We’re sorry to hear about your experience. We understand how frustrating poor communication can be, and this is not the level of service we aim to provide. Your feedback has been noted and will be used to help us improve how we communicate with our customers. Thank you for bringing this to our attention.
I was able to speak to someone very…
I was able to speak to someone very quickly who was able to help. Very friendly manner and able to handle my query efficiently and professionally.
21 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that you were able to speak to someone quickly and that your query was handled in a friendly, efficient, and professional manner. We really appreciate you taking the time to share your experience.
Lauren was very polite
Lauren was very polite, helpful & efficient and gave clear instructions as to the next step in the account process. It makes such a difference being able to speak to a person than an automated message
21 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for taking the time to leave such positive feedback. We’re really pleased to hear that you found our colleague polite, helpful, and efficient, and that the next steps were explained clearly. We agree that being able to speak to a real person can make a big difference, and we’re glad this helped make your experience a positive one.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.