Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Ver mais
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Veja o que dizem as avaliações
Good experience on the phone with customer service and the phone was answered quickly. I’m hoping that my issue will be resolved soon but I can’t fault the customer service at this point. Will update... Ver mais
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Ver mais
A empresa respondeu
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Informações de contato
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Muito Bom
3 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful call to answer questions…
Very helpful call to answer questions about an issue with my heating, as well an enquiry about payments
20 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Very helpful call to answer questions about an issue with my heating, as well an enquiry about payments
Arranging an appointment for Heating System upgrade
Very swift and effective call handler who provided me with details on the work required and arranged my appointment easily.
19 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your lovely feedback. We’re delighted to hear that our call handler was able to assist you swiftly and effectively, providing clear information and arranging your appointment with ease. Delivering a smooth and helpful experience is always our priority, and it’s great to know we got it right for you.
If you need anything further, we’re always here to help.
The person who answered thr telephone…
The person who answered thr telephone call explained all my queries without rushing me.
19 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for sharing your feedback. We’re so pleased to hear that our team member took the time to explain everything clearly and without rushing you. Ensuring customers feel listened to and fully supported is very important to us, and it’s wonderful to know this was reflected in your experience.
If you have any further questions, we’re always here to help.
Friendly and Helpful Customer Service
I called the customer service team after experiencing issues with my heating and hot water supply. I have had to call a few times as the issue was more complicated, but each time the phone was answered quickly.
Whats more, the staff were pleasantly friendly and very helpful with dealing with my issue. A very refreshing cutomer service experience.
19 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for taking the time to share such thoughtful feedback. We’re glad to hear that, despite the complexity of the issue with your heating and hot water, our customer service team was able to support you consistently. It’s great to know your calls were answered quickly each time and that our staff were friendly, helpful, and reassuring throughout the process.
We always aim to provide a positive and refreshing customer experience, and your comments mean a lot to us. If you need any further assistance, please don’t hesitate to get in touch — we’re here to help.
Their help line team is fantastic
Their help line team is fantastic
18 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your kind words! We’re delighted to hear that you’ve had such a positive experience with our helpline team. Providing fantastic support is something we strive for every day, and it’s wonderful to know this has shone through in your interaction with us.
Resposta de Switch2 Energy
Thank you for your lovely feedback. We’re really pleased to hear that you found our team very nice and helpful. Providing friendly and supportive service is important to us, and it’s great to know we made a positive impression.
Moving out query
My question was answered professionally and correctly
18 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that your question was answered both professionally and accurately. Providing clear and reliable support is a priority for us, and it’s great to know we delivered that for you.
quick response
quick response
very friendly customer service agent
answered all my questions
18 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your great feedback. We’re really pleased to hear that you received a quick response and found our customer service agent friendly and helpful. It’s wonderful to know that all your questions were answered successfully. Providing efficient and supportive service is something we take pride in, and we’re glad this was reflected in your experience.
Resposta de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that you experienced honest and helpful service from our team. Providing straightforward, trustworthy support is something we take great pride in, and it’s wonderful to know this came through during your interaction with us.
The agent was very helpful in hearing…
The agent was very helpful in hearing what I was trying to solve and providing detailed and thorough information on how to solve it. Very supportive. Thank you.
17 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that our agent took the time to fully understand your issue and provide detailed, thorough guidance to help you resolve it. Being supportive and making sure our customers feel confident in the next steps is something we care deeply about, and it’s great to know this was reflected in your experience.
On call Service was excellent and very…
On call Service was excellent and very supportive. Staff was very helpful!
17 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for sharing your feedback. We’re delighted to hear that you found our service excellent and supportive. It’s great to know that our staff were able to assist you in a helpful and positive way. Providing reliable and friendly support is something we pride ourselves on, and we’re so pleased this came through in your experience.
If you need anything further, we’re always here to help.
Switch 2 costumer service
The person who i spoke to was efficient and very polite
16 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that the person you spoke with was both efficient and very polite. Providing courteous and effective support is something we take pride in, and it’s great to know this was reflected in your experience.
If you need any further assistance, we’re always here to help.
Resposta de Switch2 Energy
Excellent review!
Resposta de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that you received excellent customer service from our team. Providing a high standard of support is something we take great pride in, and it’s wonderful to know we met your expectations.
Prompt and clear
16 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our service prompt and clear. Providing quick and straightforward support is important to us, and it’s great to know this met your expectations.
If you need anything further, we’re always here to help.
Fantastic service from Marc Towers
Fantastic service from Marc Towers. He arrived on time, quickly diagnosed the hot water issue, and fixed it efficiently. Communication was great from start to finish and everything was explained clearly. Very professional and friendly. Highly recommend.
14 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for sharing such positive feedback. We’re delighted to hear that Marc provided fantastic service during his visit. It’s great to know he arrived on time, diagnosed the hot water issue quickly, and resolved it efficiently. Clear communication and professionalism are extremely important to us, so we’re pleased to hear that everything was explained thoroughly and that you felt well supported throughout.
We truly appreciate your recommendation, and we’ll be sure to pass your kind words on to Marc. If you need anything further, we’re always here to help.
Didn't have to wait too long. Courteous call handler.
Didn't have to wait too long. Treated courteously. Did best to help within limits of procedures.
13 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for taking the time to share your feedback. We’re pleased to hear that you didn’t have to wait long and that you were treated courteously throughout your call. Our team always aims to provide the best support possible within the procedures we follow, so it’s great to know this was reflected in your experience.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
53 days to fix a leak for a disabled customer !!!
RE: crm:0617005582
I reported a leak in my boiler on 20th January. It’s now the 13th March and 53 days later it’s still not been fixed.
I’ve stressed on many occasions due to my disability I need regularly baths and showers and they’ve shown no empathy whatsoever with young children living here too. Everytime the hot water is used water leaks out.
The last straw was yesterday when I had an appointment booked to fit the new valve and nobody turned up or even had courtesy to call to apologise.
Any company with an ounce of customer care would have had this matter resolved much earlier but sadly this company don’t care about customers as they know we have no choice but to use them. If this was a local firm who valued their reputation it wouldn’t have been left and ignored.
I’ve had to chase them constantly adding to my stress/anxiety and all they’ve offered is a £30 gesture due to the poor handling of my case which they accepted.
Even then after sending that acceptance of poor customer service this was still 3 weeks ago and I’ve had no boiler leak fixed (or £30 for that matter).
Switch2 are a terrible company I’m forced to use (and they know it) due to living in my shared ownership apartment and having to use them. 0 Star. So be warned if buying/renting and this lot manage the heating!
**EDIT**
No visit has been agreed?! As of now (3pm the day after your failed attempt) I’m still awaiting a visit today to honour yesterday’s failed appointment! I’m also still waiting on your complaints resolution team to call back or email after 3 weeks of waiting. The leak is being contained by the bottom of boiler casing that’s covered in rusty muck and a bucket I have to keep changing. Don’t be fooled people.
20 de janeiro de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Hi there, we’re really sorry for the ongoing inconvenience and for the missed appointment — that should not have happened. Although your heat and hot‑water supply is still available, and while the leak is containable, we fully understand the frustration and impact this has had, especially given your circumstances.
We can see your visit has now been re‑arranged, and we’re committed to getting this resolved as quickly as possible. If you need anything else in the meantime, please do reach out — we’re here to help.
Resposta de Switch2 Energy
Thank you so much for your kind feedback! We're delighted to hear you found our service prompt, polite, and efficient. If you ever need anything else, we’re always here to help.
Lauren was so helpful and solved my…
Lauren was so helpful and solved my problem
12 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your lovely feedback! We're so pleased to hear that Lauren was able to help and get everything resolved for you. We'll be sure to pass your kind words on to her. If you need any further support, we’re always here to help.
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