Sytner Group - Bentley Edinburgh Avaliações 

76
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O TrustScore é 4.5 de um total de 5

4,5

8 Whitehill Rd, EH15 3HR Edinburgh, GB

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic experience at Bentley Edinburgh. They went the extra mile with helping me every step of the way. Paul & Chris made everything extremely straightforward. Edinburgh is actually the smallest B... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am not an easy person and was completely dissatisfied with my new Bentley Continental Hybryd. It is the most poorly designed car since the Ford Edzel. Having to open the bonnet to charge the battery... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I saw this car on the Bentley Edinburgh website on Friday 10/04/26. Received a video from Paul within 30 mins. Agreed the price and then took a trip to Edinburgh Sat morning. Taxi waiting for me at th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Bought a brand new vehicle from them which has various workmanship faults and which also broke down within 10 days. Rejected vehicle, rejection was accepted verbally but they dragged the process out... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. também em
  3. Revendedora de carros usados

Escrito pela empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

76 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(76)

13.251 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fantastic experience at Bentley…

Fantastic experience at Bentley Edinburgh. They went the extra mile with helping me every step of the way. Paul & Chris made everything extremely straightforward. Edinburgh is actually the smallest Bentley dealerships in the UK but my car purchase experience was one of the best.

12 de outubro de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Mr Tan, thanks very much for your review. I will be sure to share you comments with the team. Thanks, Roddy - Head of Business.

Avaliado com 1 de um total de 5 estrelas

Truly dreadful

Truly dreadful. Never again.
Riddt head of business has replied and totally ignored the issue of looking after me in the future!

12 de março de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Mr. Edwards, Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet your expectations. We completely understand your frustration regarding the length of time your Bentley was off the road. Unfortunately, the delay was caused by an extended lead time for a manufacturer-supplied part that was outside of our direct control. However, we appreciate that this does not lessen the inconvenience experienced by you. Throughout the process, our team worked closely with the manufacturer to obtain updates and secure the required component as quickly as possible. We regret that the resolution took longer than either you or we would have liked. We value your business and are disappointed to learn that this experience has left you feeling this way. Should you wish to discuss the matter further, please contact me directly and I would welcome the opportunity to speak with you personally. Thanks, Roddy McAllister - Head of Business.

Avaliado com 5 de um total de 5 estrelas

Having bought several vehicles now from…

Having bought several vehicles now from the branch in Edinburgh I can firmly say I am absolutely thrilled with every part of the level of service. Fabian, amanda and Emily all great to deal with if you have any servicing enquiries or need work done on any of your cars. Lewis sold me my lamborghini Urus S hes a great lad and superb customer services sorting me a few things to customise the vehicle all as part of the deal. Ewan was great he bought my lamborghini huracan off me and helped me deal with a few issues so another superb member of staff. Lately Craig and Paul in the Bentley side of the business just sold me my latest car and those 2 lads have absolutely lived up to the excellent standards this full branch has set. The Edinburgh branch is an absolute credit to the group there staff are all highly trained, highly knowledgeable and incredibly well versed in helping customers find solutions. I would have absolutely no hesitation not only in recommending this branch but also using the branch again for future purchases. I look forward to collecting my next vehicle from the Edinburgh branch who now has a customer for life

23 de setembro de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Hi Chris, really appreciate your great comments about the team. I hope you enjoy the new car and will be sure to thank you for your continued support personally when you collect the car. Thanks, Roddy - Head of Business.

Avaliado com 5 de um total de 5 estrelas

If you want to deal with an attentive salesman, ask for Paul Paxton.

Having visited several dealers around the UK in the search for a Continental GT, the enthusiasm, communication, and information received by your sales person, Paul Paxton, prior to the sale was outstanding. It is fair to say that it was these aspects that prompted me to purchase from Bentley Edinburgh.
I can also report that once the car was received (delivered to me 200 miles away in an enclosed trailer), Paul was very happy to assist with further operational and technical questions about the car.
In my view, the service provided by Paul is exemplary. If you visit Bentley Edinburgh, be sure to ask for Paul Paxton.

31 de julho de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Mr. Shannon, thanks very much for your comments which I will be sure to share with Paul and the team. Roddy - Head of Business.

Avaliado com 5 de um total de 5 estrelas

Great sales experience

Great sales experience. Fast and easy.

21 de agosto de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Hi Gilles, thanks for your review. Great to hear Paul looked after you. Hope you and the family enjoy the new car. Thanks, Roddy McAllister - Head of Business.

Avaliado com 5 de um total de 5 estrelas

I am not an easy person and was…

I am not an easy person and was completely dissatisfied with my new Bentley Continental Hybryd. It is the most poorly designed car since the Ford Edzel. Having to open the bonnet to charge the battery with crocodile clips is rediculous in this day and age. I complained, Paul did not blink an eye and achieved a feat I would have said was impossible, he managed to sell me a Bentaga Speed in place of the continental. Hats off to Paul

24 de julho de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Mr. Scott, thanks for your comments which I'll be sure to share with the team. Roddy, Head of Business.

Avaliado com 5 de um total de 5 estrelas

Lewis was great from start to finish

Lewis was great from start to finish, second car this month, will be back to buy from Lewis again

30 de maio de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Hi Alex, great to welcome you back again. Thanks very much for the 5 star review. Roddy, Head of Business.

Avaliado com 5 de um total de 5 estrelas

Paul Paxton recently sold me a Bentayga

Paul Paxton recently sold me a Bentayga
His enthusiasm professional approach made the whole process easy particularly as I didn’t visit the showroom every detail was exactly as described
Delivery was excellent I would thoroughly recommend these guys and the car is Fantastic

21 de abril de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Thanks for the 5 star review!! Paul has been a great member of the team showing how things are done! Roddy, Head of Business.

Avaliado com 5 de um total de 5 estrelas

I'm so Happy

I saw this car on the Bentley Edinburgh website on Friday 10/04/26. Received a video from Paul within 30 mins. Agreed the price and then took a trip to Edinburgh Sat morning. Taxi waiting for me at the station and went straight to the showroom. Saw the car in the flesh and loved it. Did some paperwork and then was chauffered back to the station. Car was delivered Tuesday Evening. An absolutely seamless and joyful experience. Thank You Paul and Thank you Bentley Edinburgh.

11 de abril de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Hi Robin, thanks for taking the time to leave feedback about your experience. Delighted to read you were looked after. Roddy, Head of Business.

Avaliado com 5 de um total de 5 estrelas

First-class experience from start to finish

Great experience with Bentley Edinburgh. Very easy team to deal with Big thanks to Paul and Craig for making everything smooth and straightforward.

Deal was done quickly, exactly how I like it. No hassle, no delays.

Picked up my new GTC Gen 4 and the car is incredible absolutely love it.

Highly recommend.

16 de março de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Thanks so much for the review Paul. Roddy, Head of Business.

Avaliado com 5 de um total de 5 estrelas

Bought a Bentayga with the help of Paul…

Bought a Bentayga with the help of Paul Paxton. Fantastic service. Car was delivered to our door.

20 de março de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Thanks for your 5 star review. I will pass your comments onto Paul. Roddy, Head of Business.

Avaliado com 5 de um total de 5 estrelas

Great customer service from initial…

Great customer service from initial contact to handover

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Dear Scott, Thank you for your feedback. We’re pleased to hear you experienced great customer service from initial contact through to handover, and we look forward to assisting you again - Team Edinburgh.

Avaliado com 5 de um total de 5 estrelas

Brian W

All motor car enthusiasts aspire to owning a Bentley one day. I am one of the lucky few who was able to realise my automotive dream and to become emersed in the Bentley experience.
My extraordinary experience started at the Sytner Group’s Bentley Dealership in Edinburgh where my search for the right car began with Paul Paxton their Sales Executive.
From the start Paul went beyond simply closing a deal. He found me a superlative used Continental GTC, he functioned as a trusted adviser and created a seamless, high-quality Bentley purchase experience for me. This left me feeling entirely satisfied with Sytner’s customer service approach and delighted with the support Paul gave me in achieving my automotive dream. I am now a fan of the Sytner Group and a potential repeat customer of Bentley Edinburgh. My thanks to you all.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Dear Brian, thank you so much for sharing your incredible experience! We’re truly honoured to have played a part in helping you realise your automotive dream. It’s fantastic to hear that Paul went above and beyond to make your purchase of the Continental GTC seamless. We’re thrilled to have earned your trust and loyalty, and we look forward to welcoming you back in the future. Thank you again for choosing Bentley Edinburgh!

Avaliado com 5 de um total de 5 estrelas

Bentley Edinburgh "Wonderful"

I have to say from the minute I walked into the showroom at Bentley Edinburgh I could not have met more friendly and knowledgable staff. I was dealt with by Paul Paxton who took me from initial enquiry to eventual purchase and could not have been a better experience. Paul went out of his way to help me with everything to do with purchasing my first Bentley and I am 100% that I will be back in the future to buy again from Paul. He took the time to go over everything about Bentley and the specific car I was buying. I will look forward to dealing with Paul and Chris and the whole team at Bentley Edinburgh in the future. A great experience from start to finish

31 de janeiro de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Dear Stuart, thank you so much for your wonderful feedback! We’re thrilled to hear about your exceptional experience at Bentley Edinburgh, and we’ll be sure to pass along your kind words to Paul and the entire team. It's fantastic to know that Paul made your first Bentley purchase such a memorable experience. We look forward to welcoming you back in the future. Thanks again for choosing Bentley Edinburgh!

Avaliado com 5 de um total de 5 estrelas

Paul and Craig offered first class…

Paul and Craig offered first class service from the first point of contact through to delivery and afterwards, nothing is too much trouble, I would highly recommend using Bentley in Edinburgh
Thanks Guys your a credit to the brand!!!

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Dear Daniel, thank you so much for your kind words! We're thrilled to hear that Paul and Craig provided such a high level of service throughout your experience with Bentley Edinburgh. We’re proud to have them as part of our team, and we’ll be sure to pass along your feedback to them. Looking forward to welcoming you back in the future! Kind Regards, Team Edinburgh

Avaliado com 5 de um total de 5 estrelas

Bentley garage

Bentley garage. Professional and courteous. Provided good advice.

11 de novembro de 2025
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Good afternoon Mr Kendal, thank you for your great review and five-star rating. Kind Regards, Team Edinburgh

Avaliado com 5 de um total de 5 estrelas

Excellent product knowledge

Excellent product knowledge, clear communication on finance options and efficient delivery of the vehicle

25 de setembro de 2025
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Dear Mr Campbell, Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Avaliado com 1 de um total de 5 estrelas

Disaster still waiting in new car 3…

Disaster still waiting in new car 3 weeks

29 de agosto de 2025
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Dear Mr Gregg, we are very sorry to read your review. We believe the issue has now been resolved. If you need any assistance please do not hesitate to contact us on 0131 341 1882. Kind Regards Bentley Edinburgh

Avaliado com 5 de um total de 5 estrelas

Excellent dealership

I've purchased several Bentleys from here and the service from the staff, both in sales and servicing, is exceptional.
Paul Paxton goes above and beyond to ensure that customers expectations are met fully.

18 de junho de 2025
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Dear Mr Goodman, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Avaliado com 5 de um total de 5 estrelas

The staff at Edinburgh are fantastic

The staff at Edinburgh are fantastic, nothing is too much trouble and the attention to customer satisfaction is amazing.

8 de junho de 2025
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Dear Mr Dougan, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

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