Sytner Group - Bentley Edinburgh Avaliações 

76
•
O TrustScore é 4.5 de um total de 5

4,5

8 Whitehill Rd, EH15 3HR Edinburgh, GB

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Dreadful customer service. Lost a fortune on a Bentley Continental they sold me with various faults. Never been back to me personally as some guy called Roddy promised.

Avaliado com 5 de um total de 5 estrelas

Fantastic experience at Bentley Edinburgh. They went the extra mile with helping me every step of the way. Paul & Chris made everything extremely straightforward. Edinburgh is actually the smallest B... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am not an easy person and was completely dissatisfied with my new Bentley Continental Hybryd. It is the most poorly designed car since the Ford Edzel. Having to open the bonnet to charge the battery... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I saw this car on the Bentley Edinburgh website on Friday 10/04/26. Received a video from Paul within 30 mins. Agreed the price and then took a trip to Edinburgh Sat morning. Taxi waiting for me at th... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. também em
  3. Revendedora de carros usados

Escrito pela empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

76 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(76)

13.303 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

A Fantastic visit thanks to the Showroom Host

I was on vacation in Edinburgh and I was at Fort Kinnaird which just around the corner was the Bentley Dealership.

As a huge fan of Bentley myself and my friend went to check it out. To admire the cars, products and perhaps buy some merchandise and mainly take some pictures.

- Jolly Kwan
The showroom host

Made us feel extremely welcome.

Usually it’s a bit awkward going into a showroom full of expensive cars knowing we ain’t gonna purchase any of the cars just to look around.

But with Jolly around she made us feel like a VIP client even though we where just there to admire the cars, take some pictures and buy some merchandise which in my case I bought an official keyring from Bentley and my friend bought a keyring and cap. It sounds like a bit of silly reason to go to a luxurious car dealership but if your a big fan to the car manufacture it truly means a lot just to be in the presence of the work that goes behind the scenes etc.

Thanks to her
It was definitely worth the trip to Fort Kinnaird and she even offered us a Bentley pen and an official magazine of Lamborghini for FREE.
As a sign that they appreciate the fact that we’ve come just to admire there products and etc. It Made us feel very special and welcome. Thanks to her the experience was awesome and I will never forget.

Since that day onward I’ve had nothing but respect for “Bentley Edinburgh”

Many thanks to Jolly Kwan for making it a awesome experience and giving us amazing Hospitality.

I Left Edinburgh very pleased knowing even if you don’t owe a Bentley. They will make you feel like a special client regardless what the situation is no matter how big or small, that they truly care about the customers and clients

And expect a warm welcome
Especially if Jolly Kwan is on. :)

29 de setembro de 2021
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Good Morning Tyron Roman. Thank you for your 5 star review. I shall pass on your kind comments to Jolly and the team who will be highly delighted to hear they provided a 1st class service whilst you were in. We look forward to seeing you in the showroom in the future. Kind regards - Dominic Bell - Head of Business.

Avaliado com 5 de um total de 5 estrelas

It was a pleasure doing business with…

It was a pleasure doing business with your Mark Gardner very helpful & hospitable. Very pleased with my Continental GT.
Looking forward to my Crewe factory visit.
AP

17 de agosto de 2021
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Dear Mr P Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Avaliado com 2 de um total de 5 estrelas

Left a good review when collecting my…

Left a good review when collecting my bentayga in April, car developed some problems on my long drive home in April, since then it has been a nightmare the car went into Bentley Tunbridge in early may and after nearly six weeks and over £10,000 of work to bring it up to Bentley standards it is back, I have rejected it 3 times and changed my mind as I love the car but find it very hard to understand how they can send out a car with a big list of faults and half the scheduled service it was due completed prior to delivery, very disappointed and it’s certainly taken the edge of buying my dream car, Bentley Tunbridge where amazing and got it sorted through warranty

13 de julho de 2021
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Good Evening Mr Merry, thank you for your recent review. We value all feedback to ensure that we continually improve our customer experience. I believe a member of the management team has now been in touch regarding your recent experience and we look forward to a satisfactory conclusion. If there is anything further that I can assist with in the meantime, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business

Avaliado com 4 de um total de 5 estrelas

I have asked 4 times for my driving…

I have asked 4 times for my driving licence to be returned …. I’m still waiting. Other than that I am very happy with my car.

6 de julho de 2021
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Good morning Mr Taylor. Thank you for your feedback. My sincere apologies regarding your driving licence. I believe that it has now been sent and a member of the management team has contacted you regarding the matter. I hope you are enjoying your new car and we look forward to seeing you back in the showroom soon. If you would like to contact me to discuss further please call 0131 475 4500. Kind Regards Dominic Bell Head of Business

Avaliado com 5 de um total de 5 estrelas

Once again a tremendous experience at…

Once again a tremendous experience at Sytner Bentley Edinburgh, even wth the current covid constraints. Kenneth and the team are a different class and couldn't be more accommodating and helpful, the very reason i've been using Bentley Edinburgh since 2014.

22 de maio de 2021
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Dear Mr McDonald, Thank you for your 5 star review and comments. Your continued loyalty is greatly appreciated. Kind Regards Dominic Bell Head of Business

Avaliado com 5 de um total de 5 estrelas

customer service

I found the customer excellent, all the points i queried were satisfactorily dealt with and overall a very satisfying eexperience

11 de maio de 2021
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Dear Mr Street, Thank you for your 5 star review and comments. Kind Regard Dominic Bell Head of Business

Avaliado com 5 de um total de 5 estrelas

Bentley service

Car was collected on time, serviced and returned early!
All work including a couple of warranty items handled without any fuss.

Thank you

20 de agosto de 2020
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

"Good Morning Mr Gibson, I’m delighted to read your kind words about Bentley Edinburgh. I shall pass on your comments to the team who will be delighted to have met your expectations when your car was in recently. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell – Head of Business."

Avaliado com 5 de um total de 5 estrelas

Nice people to deal with

Very helpful with all discussions and paperwork nice people to deal with

3 de agosto de 2020
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

"Good Morning Mr Bradley, I’m delighted to read your kind words about Bentley Edinburgh. I shall pass on your comments to the team who will be delighted to learn that they have met your expectations whilst you were in recently. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell – Head of Business."

Avaliado com 5 de um total de 5 estrelas

Great staff and great car.

3 de julho de 2020
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

"Good Afternoon, I’m delighted to read your kind words about Bentley Edinburgh. I have passed on your comments to the team who will be happy in the knowledge that they met your expectations whilst purchasing your Bentley. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell – Head of Business.”

Avaliado com 5 de um total de 5 estrelas

excellent service from the manager

excellent service from the manager, dominic bell, and the salesman kenneth purdon, both were extremely helpful and knowledgable in working out the deal which allowed the purchase. both employees are a credit to the syntner group, i will certainly return.

21 de agosto de 2019
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

Thank you Robert for your kind words and fantastic 5* review. I am delighted to hear that you have had a great experience with our team here at Bentley Edinburgh and we look forward to seeing you again soon. Kind Regards, Dominic Bell – Head of Business.

Avaliado com 5 de um total de 5 estrelas

My experience was extremely good

My experience was extremely good
Especially Mr Kenneth
Well done and keep it up

25 de abril de 2019
Avaliação não solicitada
logotipo da Sytner Group - Bentley Edinburgh

Resposta da Sytner Group - Bentley Edinburgh

"Good Morning Mr Uddin, I’m delighted to read your kind words about Bentley Edinburgh. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."

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