Booked a meeting with Olly in Sales at the same time as had booked in my S3 for investigation of an issue with it as looking to change cars. Olly was extremely helpful & provided breakdown between bu... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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Veja o que dizem as avaliações
I found a vehicle I liked on the Harrogate Audi website and contacted to them. We live about 80 miles from the dealership so didn’t want a wasted journey. I was really impressed to ha... Ver mais
Looking for a replacement car without going to SUV Richard at Sytner found a good fit for my wish list. A highly specified vehicle at an attractive price. All the staff were particularly friendly a... Ver mais
As always out standing Customer Services from the whole team in the Sytner Harrogate Audi. Rita was amazing taking care and looking after me for my whole journey . Thank you so much.
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, Reino Unido
- 01423 869700
4,7
Excelente
565 avaliações
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Excellent Service team at Audi Harrogate
I do not usually write reviews but felt I needed to write a review about the excellent service received from the service team at Harrogate Audi. After reading a previous review posted I think the customer must have been visiting a different Audi dealership as the service received with my wives car was second to none. The team are very knowledgable honest and polite. This is not the first time I have used Harrogate Audi and the service is always exemplary. Thankyou to Austin and Grace and the whole service team for their professionalism as always.
9 de novembro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words Paul. We are delighted to hear that you have had such a positive experience with us at Harrogate Audi. We strive to provide the highest level of customer service and it is great to hear that we have achieved this with you. We are proud of our team and the hard work they put in to ensure that all our customers are satisfied. We look forward to seeing you again soon.
Consistently poor customer service
Consistently poor customer service. This dealership in particular seek to blame the customer for issues with their cars, avoid warranty work and contributions.
Since covid they sold their fleet of courtesy cars to boost their bottom line, further aided by reduced costs providing such a service. As a result it's a two month wait for a courtesy car.
Our car spent almost a month sat waiting for a part (on back order due to regular failings across the VAG group) - The car was returned to us with a dinged door and chipped paint. It took them two weeks to respond addressing the damage, and told us we would have to pay half the repair.
Despite owning many Audis, this will be our last! Primarily as a result of the service provided by Harrogate Audi, which does not put the customer first, and only makes you feel that any issues with your car are of your own making.
The Service Manager who has been there for the last 13 years of my Audi ownership, whilst discussing issues we had with binding brake callipers on a new car, declared "Im no expert, so couldnt remark on the excessive & uneven wear and tear of your brakes"....
Well, if the service manager of that duration doesnt understand basic principals of a cars braking system, god help the "Technicians" that work under him, and on customers cars!
That just sums up the dealerships technical know how, and problem solving.
A Brand & Dealership to avoid!
17 de outubro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Hi Brad, I am sorry to read that you have had a poor experience and it is incredibly rare that we receive feedback like this. Having discussed this with our Aftersales Manager I am afraid that we can not take responsibility for damage unless you have some kind of proof that we damaged your car onsite. Our extensive CCTV has not given us anything to support such a claim. In regards to your claim about us selling our fleet of courtesy cars, I am afraid this is not true, we run the same fleet as we always have but your correct there is a lead time. I am sure you are aware that there is a global supply chain issue and as such some vehicle parts are taking much longer than they did pre-covid. This would explain the lead time with regards to your car. I am sorry that you have not enjoyed our levels of service. Many Thanks, Nick Giddings, Head of Business.
friendly and professional…
friendly and professional service.Attention to detail and follow up phone calls.
19 de outubro de 2023
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words Mr Thompson. We are delighted to hear that you had a positive experience with us at Harrogate Audi. Our team strives to provide a friendly and professional service to all our customers, and we are pleased that you felt this was the case. We also appreciate your feedback regarding our attention to detail and follow up phone calls. We are committed to providing the highest level of customer service and we are glad that you felt this was achieved. Thank you again for your review and we look forward to seeing you again soon.
James was very good and made sure I was…
James was very good and made sure I was looked after
17 de outubro de 2023
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words KJ. We are delighted to hear that James was able to provide you with the excellent service you deserved. At Harrogate Audi, we strive to ensure that all of our customers are looked after and that their needs are met. We are glad that James was able to do this for you and we hope that you will continue to choose us for all of your automotive needs. Thank you again for your review and we look forward to seeing you again soon.
Hi Adam Gray at Audi Harrogate was a…
Adam Gray at Audi Harrogate was a pleasure to deal with. After an issue found on the car Adam did what he could to help and I was happy with the service from Adam and the deal was done smoothly.
14 de outubro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Hi, We are delighted to hear that Adam Gray provided you with a great service and that the deal was completed smoothly. We strive to ensure that all of our customers have a positive experience when dealing with us and we are glad that this was the case for you. Thank you for your review.
Resposta da Sytner Group - Harrogate Audi
Hi Roland. We are delighted to hear that you had a great experience with our friendly staff. We strive to provide the best service possible and are glad that you were satisfied. Look forward to seeing you again soon. Kind regards Harrogate Audi
Abbie from the Harrogate Audi was…
Abbie from the Harrogate Audi was outstanding; knowledgable, personable and offering the perfect sales pitch without being pushy.
Abbie was a reason we ended up buying the Audi … Land Rover were also in the running but the sales guy there was the exact opposite to Abbie and was off putting.
So Abbie, thank you.
Audi - she deserves a raise!
30 de setembro de 2023
Resposta da Sytner Group - Harrogate Audi
Hi Ben, Thank you for your kind words about Abbie. We are delighted to hear you had a great experience and we look forward to seeing you again soon. Thank you again for your review. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent Service
Very relaxed informal sale approach which was very refreshing. Good advice during the whole process.
26 de agosto de 2023
Resposta da Sytner Group - Harrogate Audi
Hi Stephen. We are delighted to hear that you had a pleasant experience with us. We strive to provide the best advice and service to our customers and are glad that we could do that for you. We look forward to welcoming you back soon.
Welcoming atmosphere
Welcoming atmosphere, enthusiastic staff and efficient service
6 de outubro de 2023
Resposta da Sytner Group - Harrogate Audi
Thank you Angela for giving Harrogate 5 stars. We are delighted to hear that you had a great experience with us and appreciate your feedback. We look forward to welcoming you back soon. From all the team @ Harrogate Audi
Exceptional Service and Efficiency at Audi Harrogate - David and Jamie!
Upon discovering my desired Audi, I was promptly greeted with an introductory video of the car from David, an unexpected yet delightful touch. The cooperative effort between him and Jamie in the finance department was evident as they worked synergistically, ensuring seamless communication and efficiency throughout the entire purchasing process. Impressively, everything was arranged and finalised within just a week, and they even facilitated the car's delivery, sparing me a lengthy 10-hour drive. The exemplary customer service and professionalism demonstrated by David and Jamie have truly set a high standard. I look forward to returning in the future for an upgrade.
Ray - London
27 de setembro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Morning Ray. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. We strive to provide the best customer service and it is wonderful to hear that David and Jamie were able to make the process so smooth and efficient for you. We are glad that you enjoyed the introductory video and that we were able to arrange and finalise everything within a week. We look forward to seeing you again in the future for an upgrade. Thank you for choosing Harrogate Audi.
very long wait
very long wait. car dropped off at 1030 but work not started until about 4pm. I'm not a local resident so this meant hanging about at the dealership until 1730. Luckily I had my work laptop and the facilities for working were pretty good. Frustratingly, despite the long wait the car was not cleaned / hoovered as had been offered and agreed.
4 de outubro de 2023
Resposta da Sytner Group - Harrogate Audi
We are sorry to hear we did not meet your expectations on your last visit to Harrogate Audi. We understand that it can be frustrating to wait for a long time for your car to go through the workshop. We would like to invite you to contact our Head of Aftersales, Austen Taylor, to discuss your experience further. We take customer feedback seriously and would like to ensure that your experience is improved in the future. We apologise for the inconvenience caused and hope to hear from you soon.
Good service received from Harrogate Audi
Good service received from the maintenance team. Having had a diagnosis of the dreaded mechatronic unit failure, I was fully prepared for the heavy cost involved in replacing this unit. Harrogate Audi offered me as much as they could in terms of reductions in cost to help me, and did the work in good time.
3 de outubro de 2023
Resposta da Sytner Group - Harrogate Audi
Hi Paul. I am delighted to hear that you were pleased with the service you received from our aftersales team. We understand that the cost of replacing a mechatronic unit can be daunting, so we are glad that we were able to offer you some reductions to help. We are glad that the work was completed in good time and that you were satisfied with the outcome. We look forward to seeing you again soon. Best regards Austen, Aftersales Manager
Very helpful and professional staff
We were attended to by Abbie Levitt, who was a consummate professional. She was extremely patient, helpful and understanding. There was not the slightest hint of the "hard sell" as she talked us through the options, in a considered and relaxed fashion, which were open to us and she then let us decide what best fitted our circumstances, without ever trying to influence our judgement. She outlined the schedule for delivery of the vehicle and we received our new car in precisely the time frame promised. Really pleased with the service from Abbie, with back up from a couple of her colleagues. Thanks. Rod and Diane
23 de setembro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Good afternoon Diane. We are delighted to hear that Abbie was able to provide you with the excellent service that we strive to offer here at Harrogate Audi. We are pleased that you were able to find the perfect car for your circumstances and that it was delivered in the promised time frame. We are grateful for your feedback and hope to see you again soon. Best regards Harrogate Audi
Great from start to finish
From start to finish, Harrogate Audi were brilliant.
I dealt with Adam Gray and he was incredibly helpful. He dealt with my barrage of questions on the car and provided all the requested information / documentation in a very quick timescale.
Being based in the north of Scotland, I had to be sure that everything would be as expected and I was not disappointed.
This is my first Audi and it won't be my last. Can't thank them enough for the level of service provided and I would happily complete the 700 mile round trip for my next Audi.
30 de setembro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Hi Joe, I am delighted to hear that you had such a positive experience with us here at Harrogate Audi. We are especially pleased to hear that Adam was able to provide you with all the information and documentation you needed in a timely manner. We are glad that you are happy with your new Audi and that you would be willing to do business with us in the future for your next one. We look forward to seeing you again soon. Best regards Harrogate Audi
Excellent customer service by all…
Excellent customer service by all staff, from the Receptionist to Sales to Finance to the Branch Manager. Process of switching cars seamless. Made to feel a very valued customer.
25 de setembro de 2023
Resposta da Sytner Group - Harrogate Audi
Mrs Dyer thank you for your kind words. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. We strive to provide the best customer service possible and it is wonderful to hear that we have achieved this. We are glad that the process of switching cars was seamless and that you felt valued. We hope to see you again soon.
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words Mr Conlen. We are delighted to hear that you had a positive experience with our staff at Harrogate Audi. We strive to ensure that all of our customers receive the highest level of service and we are pleased that you felt this was the case. We value your feedback and we hope to see you again soon. Thank you for choosing Harrogate Audi.
Wonderful as always
Always a great experience when I visit, so friendly and helpful. Hannah is also always amazing and the customer service is wonderful!
28 de setembro de 2023
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words about Harrogate Audi and for taking the time to share your experience. We are delighted to hear that you have always had a great experience when visiting us and that you have found our customer service to be wonderful. We are especially pleased to hear that you have found Hannah to be amazing. We strive to provide the best customer service possible and we are glad that you have noticed this. We look forward to seeing you again soon.
Fabulous Dealership
Fabulous Dealership, Thoroughly professional service, the team, without exception, are all really lovely people and the level of care and attention they offer is exceptional.
20 de setembro de 2023
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words Tom. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. Our team works hard to ensure that all of our customers receive the highest level of care and attention, and we are pleased that you felt this was the case. We strive to provide a professional and friendly service, and we are glad that you felt this was achieved. We look forward to welcoming you back to Harrogate Audi in the future.
Friendly staff and good at offering…
Friendly staff and good at offering advice about the car
14 de setembro de 2023
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind review, Dr Kant. We are delighted to hear that you had a positive experience with our team at Harrogate Audi. We look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Resposta da Sytner Group - Harrogate Audi
Hi Helen. We are delighted to hear that you had a positive experience with our team at Harrogate Audi. Our team is dedicated to providing the highest level of customer service and we are pleased that you felt cared for during your visit. We look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
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