Booked a meeting with Olly in Sales at the same time as had booked in my S3 for investigation of an issue with it as looking to change cars. Olly was extremely helpful & provided breakdown between bu... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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Veja o que dizem as avaliações
I found a vehicle I liked on the Harrogate Audi website and contacted to them. We live about 80 miles from the dealership so didn’t want a wasted journey. I was really impressed to ha... Ver mais
Looking for a replacement car without going to SUV Richard at Sytner found a good fit for my wish list. A highly specified vehicle at an attractive price. All the staff were particularly friendly a... Ver mais
As always out standing Customer Services from the whole team in the Sytner Harrogate Audi. Rita was amazing taking care and looking after me for my whole journey . Thank you so much.
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, Reino Unido
- 01423 869700
4,7
Excelente
565 avaliações
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Engine management parts replacement
Had to have some engine management parts replaced under warranty on my SQ5. Originally advised would be complete within the day but ended up taking a whole week.
The two service lads kept me informed and were able to get me in a courtesy car to keep me mobile throughout although I did have a couple of false return visits understanding the work was complete, only for it not to be!
6 de março de 2024
Resposta da Sytner Group - Harrogate Audi
Thank you for your review, Andrew. We are sorry to hear that your experience with us was not as smooth as we would have liked. We understand how inconvenient it can be when a repair takes longer than expected and we are glad that we were able to provide you with a courtesy car to keep you mobile. We appreciate your patience and understanding and we hope that you are now enjoying your SQ5. Thank you for choosing Harrogate Audi.
Audi Harrogate team deliver again !
Again the Audi Harrogate team have delivered on excellent service, communication and high standards. I dealt with Alex and she has been exceptional through the whole process of choosing to final collection of the vehicle. I highly recommended this dealership for its high standards, professionalism and service. Well done Audi.
12 de março de 2024
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words and 5 star review. We are delighted to hear that you had a great experience with Alex and the Audi Harrogate team. We strive to provide the highest standards of service and professionalism to all our customers and it's great to hear that we have achieved this. We are proud to be able to offer a great selection of vehicles and look forward to welcoming you back in the future. Thank you again for your review. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Good service on the car and customer…
Good service on the car and customer care however there was no drop off home offered or pick up service. Was very surprised at this in view of premium car name. Had a BMW before the Audi and this was offered from the dealer.
5 de março de 2024
Resposta da Sytner Group - Harrogate Audi
Thank yolu for your feedback Mr Tuft. Kind Regards. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Exceptional customer service from the…
Exceptional customer service from the Audi team in Knaresborough. Fully transparent throughout the buying process, regular updates given and the team were able to answer any questions I had but to be fair, given how easy the whole process was these were minimal.
Adam in particular, outstanding and was a pleasure to deal with. 10 out of 10.
2 de março de 2024
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Hi Daniel. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. We are especially pleased to hear that Adam was able to provide you with such an outstanding service. We hope that you enjoy your new car and we look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Adam and Henry have been a pleasure to…
Adam and Henry have been a pleasure to deal with. They went out of their way to accommodate my requirements, and always respond quickly and efficiently.
Not my first purchase and I will be back again.
1 de março de 2024
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words John. We are delighted to hear that Adam and Henry have been able to provide you with the excellent service that we strive to offer here at Harrogate Audi. We are pleased that you have chosen to return to us for your purchase and we look forward to welcoming you back in the future. We are committed to providing our customers with the highest level of service and we are glad that we have been able to meet your expectations. Thank you for your continued support.
Absolutely Faultless
Perfect customer service, honestly couldn’t ask for better. Friendly staff and excellent job done on our car after a small bump. Couldn’t do enough to help. And a special thank you to Matt in the bodyshop, spot on.
20 de fevereiro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Jess. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the best customer service possible and are pleased that you felt we achieved this. We are also glad that you were happy with the work done on your car after the small bump. I will be sure to pass your comments on to Matt and the team in our fabulous Bodyshop. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
These guys are brilliant
These guys are brilliant, couldn't be flexible enough and you get such a warm welcome as a customer when you come in. Really nice facilities if you are waiting with your car and working and you are well looked after.
15 de fevereiro de 2024
Resposta da Sytner Group - Harrogate Audi
Hi Miss Pratt. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. We understand that your time is valuable and we are glad that we were able to be flexible to accommodate your needs. We also take pride in our facilities and we are glad that you found them to be comfortable and welcoming. We look forward to seeing you again soon. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Very smooth & easy process
5 de fevereiro de 2024
Resposta da Sytner Group - Harrogate Audi
Thank you for your 5 star review, Gill! We are delighted to hear that your experience with Harrogate Audi was smooth and easy. We hope that you will continue to enjoy your experience with us and that you will recommend us to your friends and family. Thank you for your support and we look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Outstanding service every time
5 de fevereiro de 2024
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Spencer. Thank you for choosing Harrogate Audi and we look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
The team went the extra mile to make…
The team went the extra mile to make sure they looked after me.
Would not hesitate to recommend them.
Great company Ethos.
2 de fevereiro de 2024
Resposta da Sytner Group - Harrogate Audi
Hi Noob, We are delighted to hear that you had a positive experience with us and that you would recommend us to others. Our team is dedicated to ensuring that all of our customers are looked after and that their needs are met. We are proud of our company ethos and it is wonderful to hear that you have noticed this. Thank you again for your review. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Friendly welcome
Friendly welcome. Efficient in the workshop with video sent to me. However I thought servicing was every ,2 years when I bought this super car. It turns out because I have service plan it was set up for yearly servicing. Despite asking I am still not crystal Clear about how this all works
2 de fevereiro de 2024
Resposta da Sytner Group - Harrogate Audi
Hi Pat, We are delighted to hear that you had a friendly welcome and that the workshop was efficient. We understand that you may have been confused about the servicing plan when you purchased your car, and we apologise for any confusion caused. I have asked our Front of House Manager to get in touch and discuss with you. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Flawless performance from Adam and team
The sales team made the process of selecting a new car, Got a good deal and got the car i wanted at the price i was happy to pay, The finance was simple due to the work of Jamie and colleague Lorna, Adam Gray from sales kept in contact throughout and during the handover was very easy to deal with. If you are looking for a good experience i would recommend Harrogate Audi, They made my Audi buying a complete pleasure. Well done 5*s and more. See you in 3 years for the next car.
31 de janeiro de 2024
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Neil. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to make the car buying process as easy and enjoyable as possible, and it's great to hear that our team was able to make that happen for you. We appreciate your recommendation and look forward to seeing you again in three years for your next car. Thank you for choosing Harrogate Audi. Many thanks again, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Resposta da Sytner Group - Harrogate Audi
We are delighted to hear that you felt valued and respected as an individual customer at Harrogate Audi. We strive to provide the highest level of customer service and it is rewarding to hear that we have achieved this. We understand that everyone has different needs and we are committed to meeting those needs in a friendly and professional manner. We look forward to welcoming you back to Harrogate Audi in the future.
Audi Harrogate service.
Whole process from booking appointment to collecting the car after works completed was simple and effective. Staff were friendly, efficient and explained the whole process very clearly. Work completed, and MOT advisories clearly explained and demonstrated by the Audicam app.
29 de novembro de 2023
Resposta da Sytner Group - Harrogate Audi
Hi Mr. Russell We are delighted to hear that you found the whole process from booking an appointment to collecting your car to be simple and effective. We are also pleased to hear that our staff were friendly and efficient in explaining the whole process and that the work completed was demonstrated by the Audicam video we sent you. Thank you for your kind words and we look forward to seeing you again soon. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent experience from the minute l…
Excellent experience from the minute l arrived at the garage and this continued whilst l was waiting to be checked in ✅✅✅
1 de dezembro de 2023
Resposta da Sytner Group - Harrogate Audi
Hi Garry, we are delighted to hear that you had an excellent experience at Harrogate Audi. We strive to ensure that all of our customers have a positive experience when visiting us and it is great to hear that we have achieved this. We hope to see you again soon and that you continue to have a great experience with us. Thank you for your support. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent service at Harrogate Audi…
Booked in for a service at Harrogate AUDI. Everything was perfect. The booking-in progress, the personal greeting on the morning, being kept up-to-date throughout the morning, and the great price. A special mention to advisor Hannah Jones, who noticed it was my birthday on the day and left me a lovely present in the car on collection. What a great team! 10 out of 10 in all areas 🤩
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Thank you Paul for your kind words and 5 star review. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the best customer service and it's great to hear that we achieved this for you. We are especially pleased to hear that Hannah noticed it was your birthday and left you a lovely present. We are so glad that you enjoyed your experience with us and we look forward to seeing you again soon. Thank you for your continued support.
Sales team were really good
Sales team were really good, only issue was the car as it was left dusty and didn’t seem to have been polished or cleaned on the inside or outside even tho it was supposed to have the autoglem which should have required the car to be clean and scratch free
27 de novembro de 2023
Resposta da Sytner Group - Harrogate Audi
HI, We are sorry to hear that the car was not up to the standard you expected. We take pride in providing our customers with the highest quality of service and we are disappointed that this was not the case on this occasion. We will ensure that our sales team are aware of the situation and look into the reasons this happened. Wishing you all the best. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
A no nonsense dealership that always…
A no nonsense dealership that always exceed expectations. Over the years I have become very weary of the usual pantomime of the car buying process. None of this happens at Harrogate and this is why I keep returning.
27 de novembro de 2023
Resposta da Sytner Group - Harrogate Audi
Hi Mr. Boyd, We are delighted to hear that you have had such a positive experience with us at Harrogate Audi. We strive to provide a no-nonsense approach to car buying and are pleased that you have noticed this. We value your loyalty and look forward to continuing to exceed your expectations in the future. Thank you for your continued support. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
5 Star Experience
Well I'm into my 4th Audi car, two Q3's and now on my second Q5. I used to deal with the Audi branch at Huddersfield, and they are a 5 star operation. I was booked for a service, on arrival there was a young lady who noted we had arrived and escorted my wife and myself to the appropriate person we needed to see. We were offered a hot drink straight away by a very courteous young lady. The service was to take a couple of hours so we had a walk around the nearby retail park. When we returned to the showroom I mentioned to the young man who was looking after us, that I may be interested in buying a Q8. Within no time at all we had an excellent salesman by our sides. He was very personable and was certainly very knowledgeable on all aspects of the Q8 that we fancied. I was with my wife in which was a mistake on my part because I would now have a Q8 but she brought me back to earth, and I really love our Q5. Audi must have a wonderful Human Resources department because the personnel at Knaresborough and Huddersfield are all really excellent. I can only say they are very polite, caring and extremely efficient and caring. Yes certainly a 5 star experience.
Colin R Penrose
17 de novembro de 2023
Resposta da Sytner Group - Harrogate Audi
Hi Colin. We are delighted to hear that you have had such a positive experience with us at Harrogate Audi. Our team works hard to ensure that all of our customers are looked after and that their needs are met. We are pleased that you have been so impressed with the service. If you need any more help with a potential Q8 purchase, please feel free to drop us a line? :) We look forward to seeing you again soon and wish you all the best with your new car. Many thanks again. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
The Audi dealership that keeps on giving!
So I have preciously written a review about how brilliant my experience has been with the purchase of my fabulous TT two weeks ago. I went to Audi Harrogate today to collect my private number plates that they had made for me. Firstly, they fitted them free of charge and secondly they gave my TT a full valet which it well and truly needed after a trip from the Fylde coast. Doesn’t get better than this. As long as Audi continue to make great cars, I won’t go anywhere else for my next Audi purchase! Krystal on reception a true star! Also regarding the negative responses regarding experiences with the service department shows lack of knowledge/experience and understanding of the issues with parts supply. Think back to what happened in 2020 before you blame those on the front line. Be grateful you don’t have a Porsche or a JLR product! Part of Audi Brand standards means that they need to operate a pre determined amount of courtesy vehicles/demonstrators ….it is in their own interests as it is a supply of nearly used vehicles in 3/6 months. A lack of understanding can be corrosive if you don’t get it! Thanks again Audi Harrogate!
17 de novembro de 2023
Avaliação não solicitada
Resposta da Sytner Group - Harrogate Audi
Hi Neill, Many thanks for taking the time to leave such a detailed and impassioned review. It really does cheer the team up when they see how much our customers can see and understand how much they care about what they do and how everyone tries to make every event as special and personal as possible. We look forward to seeing you again soon. Many thanks. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
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