Usually the check in process in quite laboured and takes what seems to be an excessive time to drop keys off for a prebooked service. However on this visit the process was very quick and I received th... Ver mais
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Veja o que dizem as avaliações
I was involved in an unusual (non fault) accident, and the staff at Sytner Leicester did a brilliant job! From the regular offers of coffee through to one young man who went above and beyond my expec... Ver mais
Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by th... Ver mais
A empresa respondeu
My car was recovered to Leicester Audi after breaking down, as requested photos were taken and sent over within an hour of my car being delivered. There were extensive diagnostic checks carried... Ver mais
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Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
212 Narborough Road South, LE3 2LD, Braunstone, Reino Unido
- 0116 242 1300
4,3
Excelente
874 avaliações
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I was involved in an unusual (non…
I was involved in an unusual (non fault) accident, and the staff at Sytner Leicester did a brilliant job!
From the regular offers of coffee through to one young man who went above and beyond my expectations, so a huge thank you to Leo in particular.
27 de junho de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Service Review
Usually the check in process in quite laboured and takes what seems to be an excessive time to drop keys off for a prebooked service. However on this visit the process was very quick and I received the car back at the time I requested, which was early in the afternoon. The gentleman I dealt with was really well humoured and actioned my check in very quickly.
27 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Lisa - Thank you very much for your kind words and positive feedback. We’re delighted to hear that your recent check-in was quick and efficient, and that you received your car back at your requested time. It’s wonderful to know our team member made the process pleasant and straightforward. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Leicester Audi in the future. Kind regards, Leicester Audi Team
Very professional and thorough service from Naz.
Very professional and thorough service.
30 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Christopher - Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service both professional and thorough. At Leicester Audi, we always aim to provide the highest standards of care and attention to detail for all our customers. It’s wonderful to know our efforts have been recognised and appreciated by you. We look forward to welcoming you back in the future and hope to continue delivering an excellent experience every time. Best regards, The Leicester Audi Team
Was there on time and checked in…
Was there on time and checked in promptly and dealt with efficiently. Work completed and had a complementary wash and vacuum.
29 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Narendra, thank you for your lovely review. We’re delighted to hear you were pleased with the prompt check-in and efficient service you received. It’s great to know the work was completed to your satisfaction, and that you appreciated the complementary wash and vacuum. Your positive feedback means a great deal to our team. We look forward to welcoming you back to Leicester Audi in the future for any further servicing or motoring needs. Kind regards, Leicester Audi Team
Riyaz Patel was very helpful kept us…
Riyaz Patel was very helpful kept us informed about what was needed to repair the car in a difficult situation he was kind and understanding
Showed us and explained what had been done
Thank you Riyaz
8 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Dear Julie, Thank you very much for your kind words. We are delighted to hear that Riyaz was helpful, communicative, and understanding during a challenging situation. It’s great to know he took the time to explain the repairs clearly, making the process more reassuring for you. Your feedback is truly appreciated and motivates us to continue providing excellent customer service. We hope to assist you again in the future and wish you all the best with your Audi. Kind regards, Leicester Audi Team
My car was recovered to Leicester Audi…
My car was recovered to Leicester Audi after breaking down, as requested photos were taken and sent over within an hour of my car being delivered.
There were extensive diagnostic checks carried out to establish the problem and Matt kept us updated regularly throughout the entire time.
I cannot fault the customer service given by Matt and the service team.
9 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Thank you very much for your kind words and detailed feedback. We are delighted to hear that Matt and the service team provided clear communication and thorough diagnostic checks during your visit. It’s wonderful to know that you felt well-supported throughout the process. We strive to deliver excellent customer service, and your positive experience is truly appreciated. Please do not hesitate to get in touch if you require any further assistance in the future. Safe driving!
Service completed under service plan
Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by the technician.
Friendly, helpful service agent who kept me informed throughout. Car was returned to me an hour late which was frustrating, but the service agent and service manager apologised for the delay.
7 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Dear Nigel, thank you for your detailed feedback. We are pleased to hear that you found the health check video comprehensive and the technician’s explanations clear. It’s great that our service agent kept you well informed throughout. We sincerely apologise for the delay in returning your car and understand how frustrating this must have been. Your kind recognition of the apologies from both the service agent and manager is much appreciated. We hope to continue providing you with excellent service in future visits.
Good service after a few wobbles recently...
Good service after a few wobbles recently but redeemed themselves. Riyaz in particular made sure that everything went smoothly this time.
4 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Darren, Thank you very much for your kind words and for recognising the efforts of Riyaz. We’re delighted to hear that your recent experience with us went smoothly and that we were able to redeem ourselves after previous wobbles. Your feedback is truly appreciated and serves as great encouragement to the whole team. We hope to continue providing the high standard of service you expect from Leicester Audi in the future. Best wishes, The Leicester Audi Team
Resposta da Sytner Group - Leicester Audi
Hi Denise, Thank you ever so much for your kind words and for taking the time to leave us a five-star review. We're absolutely delighted to hear that you found our service to be 'just great'. It is always our aim to provide an excellent experience for all our customers, and your feedback truly means a lot to the whole team here at Leicester Audi. We very much look forward to welcoming you back in the future. Warm regards, The Leicester Audi Team
A5 boot strut assessment
Thanks Nas.
My 2022 A5 was in for assessment of boot strut failure. The assessment was completed punctually. All staff were polite, listening and responding to any personal requests made at drop off.
Awaiting response from Warranty Manager.
25 de junho de 2026
Avaliação não solicitada
Service department is shambolic
Service department is shambolic. I have had two reasons to visit and both times it’s money they’re interested and not customer service. I’ve been waiting 6 days for a return call re damaged incurred to my car whilst in Leicester service dept. Awful service - no recommendation from me sadly
23 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Dear Sharon, we are truly sorry to hear about your disappointing experience with our service department. We appreciate your feedback and understand how frustrating it must be to wait so long for a response regarding the damage to your car. Providing excellent customer service is important to us, and it is regrettable that we did not meet your expectations on this occasion. Thank you for bringing this to our attention. We sincerely apologise for any inconvenience caused.
Tom Price great salesman did everything…
Tom Price great salesman did everything asked for, Car turned out perfect, went through all details.
Very happy
26 de junho de 2026
Avaliação não solicitada
Reception staff were outstanding
I was in the dealership twice today and the reception staff were fantastic, particularly Fern. Because of the extremely warm weather she gave me water as I left the first time because she knew I was walking and on my return gave me an ice lolly and water.
All above and beyond.
Thank you
Patrick
25 de junho de 2026
Avaliação não solicitada
Wow service from Mr Riaz Patel
21 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Dear Mr Lakhi, thank you ever so much for your kind words and for recognising the excellent service provided by Mr Riaz Patel. We are delighted to hear that your experience with us was nothing short of outstanding. It is always our aim to offer a warm and professional service to all our customers. Your positive feedback truly means a great deal to the entire team here at Leicester Audi. We look forward to welcoming you back in the future. Kind regards, Leicester Audi Team
Very slick operation when I dropped my…
Very slick operation when I dropped my car off however to get my service booked in it took 4 phone calls over a week and I booked a waiting appointment as it was a first oil and filter change to be told the day before Watling appointment mints are 4 hours, 10 % of a working week which I find strange. The service advisor was very professional and courteous
18 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Dear Jonathan, thank you for sharing your experience. We are pleased to hear you found our operation slick and our service advisor professional and courteous. However, we apologise for the difficulty you encountered when booking your service and for any inconvenience caused by the waiting time. We appreciate your feedback as it helps us understand where improvements can be made. Your comments are valued, and we hope to provide a smoother experience in the future. Kind regards, Leicester Audi.
Mr Bindra
Mr. Kuldip Bhele was such a helpful, pleasant and professional person to deal with at Leicester Audi. It was a stress free experience and I would recommend the honesty of the staff and they helped to resolve my issue as best they could.
15 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Dear Mr Bindra, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Mr Bhele provided you with helpful, pleasant, and professional service, making your visit stress free. Your recommendation means a great deal to us, and we are pleased that our team’s honesty and dedication helped resolve your issue to your satisfaction. We truly appreciate your support and look forward to welcoming you again in the future. Kind regards, Leicester Audi Team
The Website is an absolute nightmare
The Website is an absolute nightmare! Impossible to get through to customer service or anyone human..it used to be the best dealership but since the new system they are using I can honestly say I'm glad I won't have to use it again!
However the service assistant ..Donald..who I dealt with was first class pleasant and friendly.
17 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Dear Eileen, thank you for sharing your feedback. We sincerely apologise for the difficulties you experienced with our website and customer service accessibility. It is disappointing to hear that the new system has caused frustration, especially as we strive to maintain the high standards our customers expect. We are, however, pleased to know that Donald provided you with first-class, friendly service. Your comments are valued, and we appreciate you recognising his efforts despite the challenges you faced.
Sorely dissappointing.
Extremely disappointing experience with Leicester Audi.
I purchased an Audi A1 from this dealership around 21 months ago and have had ongoing issues ever since. The vehicle had an engine warning light present at handover, which I raised immediately. Instead of the issue being properly investigated, I was given an explanation that did not make sense, Omar told me that the issue was with my 'sun visor' - a part of the interior that is not connected to the engine at all, and the car later suffered a turbocharger failure. I did not receive any information on what had actually happened to my car and so I felt that I was also being kept in the car - I also emailed Omar for the reports on my car etc. - which he ignored. With what I assumed was turbocharger failure, Omar drove the car when I took it in and told me that ' there is nothing wrong with it and it drives exactly as I expect it to' despite him not being a technician and the vehicle not being able to go over 25mph.
After the vehicle was repaired, it was returned to me incorrectly and went into limp mode, meaning the original repair had not been completed properly.
More recently, the issues have continued. Both keys have snapped and fallen apart through normal use, an issue I have been made aware is common as this has also happened to two of my colleagues, a front sensor is hanging loose which has disabled important Audi Pre-Sense and distance warning safety features, and I have still not received a parcel shelf despite chasing this for months.
The biggest disappointment has been the lack of communication and ownership. I have repeatedly been ignored by Omar and members of staff when trying to get answers to ongoing issues. Emails have gone unanswered, and I have often been left without clear information or reassurance.
After submitting a formal complaint, I received no acknowledgement or reassurance from the dealership. I then had to follow up myself simply to confirm that my complaint had even been received.
Omar eventually contacted me after I chased this, however the purpose of the call appeared to be only to tell me that the matter was “above his pay grade” and that he would not be dealing with it. I was not asking him to resolve the complaint personally — I was simply trying to obtain confirmation that it had been acknowledged and escalated appropriately.
Despite following up, my formal complaint still has not been answered at all and I have had to send another email just asking to be acknowledged.
I previously worked in the motor trade and understand that issues can happen, but the difference is how they are handled. Unfortunately, my experience has been repeated faults, poor communication, and feeling like I have had to fight for basic customer service.
I expected a much higher standard of care from an Audi main dealer, and just a brand as big as Audi. Based on my experience, I would not recommend Leicester Audi.
18 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Dear Mollie, we are truly sorry to hear about your disappointing experience with Leicester Audi and the issues you have faced. This is not the standard of service we aim to provide. I know you are in contact with our Head of Business, who in in communication regarding a resolution to these issues. Kind regards, Leicester Audi Team
Excellent service from Tom in sales and…
Excellent service from Tom in sales and Sam in the parts department. They have both used their best endeavours to resolve the issues of a car being sold to us with a missing tool kit. We would have no hesitation in recommending them and the Sytner group to anyone that wanted to purchase a good quality vehicle
17 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Dear Kevin, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Tom and Sam provided excellent service and were able to assist you effectively regarding the missing tool kit. Your recommendation means a great deal to us and the entire Sytner group. We truly appreciate your support and look forward to welcoming you again in the future. Best wishes, Leicester Audi Team
Top customer service
Recently bought a used Audi Q4, could not fault the service!
Kacper was brilliant throughout – great communication, friendly, and really easy to deal with. Had a small issue with a charger, but Kacper got it sorted with no hassle.
He was also great with my son when we came to collect the car, which was a nice touch.
Really happy with the car and the service. Thanks Kacper – top notch customer service!
30 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Thank you Steve, for your fantastic review. We’re delighted to hear that Kacper provided such excellent service and made the whole process straightforward and enjoyable. It’s great to know he was able to resolve the charger issue quickly and that your son felt welcome when you collected the car. We truly appreciate your kind words and are thrilled you’re happy with both the Audi Q4 and the service you received. Thanks again for choosing Leicester Audi and for sharing your experience.
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