I recently visited Leicester audi to do my audi A5 air bag replaced and visual check on my car. Service Advisor Mr Riyaz patel was gentle person explained step by step service process gave some offer... Ver mais
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Veja o que dizem as avaliações
I arrived at the Leicester Audi dealership and was welcomed straight away with a coffee. I felt very happy to be among very knowledgeable and friendly staff. I was able to select my car with expert h... Ver mais
Kuldip was very helpful and fully explained everything that was wrong with the car. But the only issue I wasn't happy with is that i was not told when I received a call back about the quotation of the... Ver mais
I took My Audi Q6 etron twice recently, one for service and another for spare key coding. Kiran and Naz were very helpful and professional in the way they dealt with my queries. I drove out as happy c... Ver mais
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
212 Narborough Road South, LE3 2LD, Braunstone, Reino Unido
- 0116 242 1300
4,2
Muito Bom
911 avaliações
Pede aos clientes que avaliem
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Excellent service from Riyaz
Excellent service from Riyaz. Would highly recommend.
10 de setembro de 2026
Avaliação não solicitada
Awful Experience and very disappointment
I've had an awful experience with Sytner Leicester Audi. After waiting nearly 4 weeks for an air-con repair appointment, I expected the car back the same day. Instead, I was told their air-con machine was broken and needed a third-party engineer. What I expected to take a day or two took almost a month, with me repeatedly having to chase for updates rather than receiving the regular communication promised. Very disappointing service and an experience that has made me reconsider both this service centre and choosing Audi for my next car.
4 de setembro de 2026
Avaliação não solicitada
I had booked my service in with Audi
I had booked my service in with Audi,
I was greeted with a warm welcome and was introduced to Riyaz, a walk smile and a fantastic attitude,
Advised me on the process of the service gave me a realistic time of when I could expect my vehicle back. Kept me in the loop all the way and sent me the relevant videos, I was also advised of the potential repairs and how we can book these in for repairs, collected my vehicle which was washed for me, over all an excellent service from Riyaz, only down side to this visit is that a piece of trim has gone missing from the wheel arch, on the front drivers side, which I was told will be looked into, if that can be returned/replaced then it would be a 10-10 service and experience
4 de setembro de 2026
Avaliação não solicitada
Very poor experience
Very poor experience, despite 3 attempts problem still not resolved. And there is no attempt for the team to resolve the issue. They keep saying we will contact you to resolve but no one ever does. I have really not having an Audi.
2 de setembro de 2026
Avaliação não solicitada
Terrible after sales experience from…
Terrible after sales experience from Audi. Have been put in danger by my undertray falling off on the motorway and, still not been in contact to fix a fault within my car. I have tried to email, whatsapp and call but no response. Escalated to head of business but still nothing!
1 de setembro de 2026
Avaliação não solicitada
Very good dealership
From my initial enquiry to the actual purchase of the vehicle everything went smoothly and met our expectations.
Pritesh was very helpful in explaining all of the cars features and changing over our My Audi app to the replacement car.
29 de agosto de 2026
Avaliação não solicitada
Great service from start to finish.
Great service from start to finish.
Omar and Jason were very helpful
For me stayed the right side of salesman and took my money with a smile!
29 de agosto de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Happy with the quick service
Happy with the quick service and receiving a call at lunch time to tell me the work was completed. Able to collect my car just after 2pm.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Gill, thank you very much for your lovely review. We’re delighted to hear you were pleased with the quick service and that our lunchtime call kept you informed. It’s great to know you could collect your car just after 2pm without any delay. We always aim to provide a smooth and efficient experience for our customers, and your kind words are much appreciated. We look forward to welcoming you back to Leicester Audi in the future. Best wishes from the team!
Great dealership. Great people. Great experience.
I continue to use Leicester Audi for service work on my Audi's. Trusted dealership with great people.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Rob, Thank you very much for your kind words and for continuing to choose Leicester Audi for your service needs. We’re delighted to hear that you find our dealership trustworthy and appreciate the efforts of our team. It’s always a pleasure to assist you and your Audi vehicles. Your feedback means a great deal to us and encourages us to maintain the high standards our customers expect. We look forward to welcoming you back again in the future. Best regards, Leicester Audi Team
Riyaz was extremely helpful and bent…
Riyaz was extremely helpful and bent over backwards to ensure all work was done quickly and efficiently.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Sarah, Thank you ever so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that Riyaz provided such helpful and efficient service, going the extra mile to ensure everything was completed promptly. It’s always our aim to deliver outstanding care and support, and your positive feedback truly means a great deal to us. We look forward to welcoming you back to Leicester Audi in the future. Best wishes, The Leicester Audi Team
Great service from Kurprit
Great service from Kurprit, he was understanding and explained everything in a calm manner. Very pleased with his service so thank you.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Denise, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Kurprit was able to provide clear explanations and support in a calm and understanding manner. It is wonderful to know you are pleased with the service you received. Your feedback means a great deal to us and encourages the entire team to continue delivering the highest standard of care. We truly appreciate your custom and kind recommendation. Best wishes, Leicester Audi Team
Very easy to book
Very easy to book. Very well looked after and informed of progress
18 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Thank you very much for your kind words. We are delighted to hear that you found the booking process straightforward and that you felt well looked after throughout your experience. Keeping our customers informed every step of the way is something we take great pride in, so it’s wonderful to know this was appreciated. Your feedback means a great deal to us and motivates our entire team to continue providing the best possible service. We look forward to welcoming you back to Leicester Audi in the future.
Would recommend
Kacper made the whole process of buying the car I wanted straighforward and easy. Too many times these days you either experience a hard sell or apparent apathy and it was a pleasant experience to deal with someone who was efficient, polite and eager to please.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi James, Thank you very much for your kind words. We are delighted to hear that Kacper made your car buying experience straightforward and enjoyable. It’s wonderful to know his efficiency, politeness, and eagerness to please left such a positive impression. Customer satisfaction is extremely important to us, and feedback like yours truly brightens our day. We hope you are very happy with your new car and look forward to welcoming you back to Leicester Audi in the future. Best wishes, Leicester Audi Team
Bad experience with Leicester Audi
Purchased car from Leicester Audi nearly 2 months ago and at the time I expressed my negative experiences with other Audi groups. I was reassured that Leicester Audi is different and I won't come across to any similar issues. Car was missing inflation kit, jack, wheel spanner, basically the whole tool compartment was empty. Not to delay the collection it was agreed that all missing items will be posted to me next working day. Nearly two months later I am yet to receive it. Contacted branch numerous times but no one offered a resolution and only gave false promises that someone will contact me asap.
I'm very disappointed with the service received, won't be coming back again or recommending.
Even though they are stating it's now been resolved, nothing has happened since 15/08/2026
15 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Vilius, we sincerely apologise for the disappointment and inconvenience you have experienced. Thank you for bringing this to our attention and we're glad its all sorted now. Team Audi Leicester.
The service is always splendid however…
The service is always splendid however some of the quotes are way off what the work really is.
For example a broken dust cover on a suspension arm costing £2 for the cover itself or the whole suspension arm costing £70 in most major parts stores would not be more than £150 in any independent garage to fix. Audi quoted me £811.18 and that did not include the wheel alignment that according to them is absolutely necessary after this type of work is carried out. This was separately quoted at £129. So £940.18 for a £2 rubber dust cover.
Needless to say I took it elsewhere for the fix and returned for a retest as this was a reason for a fail on MOT.
It really makes you think dealerships are a rip off as automatic gearbox service with parts and labour costed me £382.22 but a £2 rubber would have set me back over £940
Whilst the staff members are lovely I cant say the same for some of the prices.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Ellie, thank you for your detailed feedback. We’re pleased to hear you find our service splendid and our staff lovely. However, we appreciate your concerns regarding the pricing and understand how unsettling it can be when quotes seem disproportionate. Please be assured that our pricing reflects the quality of parts and expertise provided. We value your honest comments and hope future experiences with us are more in line with your expectations. Kind regards, Leicester Audi team.
Service has been excellent in the past
Service has been excellent in the past, but something has changed. Booked in and travelled for 1 1/2 hours, for a simple oil change. Over four and half hours later and I’m still sat here, with no sign of getting my car back anytime soon.Shocking service!
11 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Dawn, we sincerely apologise for the lengthy delay you experienced during your recent visit. We appreciate you travelling such a distance for a straightforward oil change and understand how frustrating it must have been to wait for over four hours. Your feedback is important to us, and we deeply regret that the standard of service you previously enjoyed was not met on this occasion. Thank you for bringing this to our attention.
Bought my car in for its annual service…
Bought my car in for its annual service and MOT. Welcomed excellently as usual and Rob from service was fantastic from drop off to collecting later that day with updates. Great work as always.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Thank you very much for your kind words, Joshua. We’re delighted to hear that Rob and the team provided you with such a positive experience during your car’s service and MOT. It’s always our aim to ensure you feel welcomed and kept informed throughout, so it’s wonderful to know we’ve achieved that. We truly appreciate your continued trust and look forward to assisting you again in the future. Thanks once again for sharing your feedback with us.
I was involved in an unusual (non…
I was involved in an unusual (non fault) accident, and the staff at Sytner Leicester did a brilliant job!
From the regular offers of coffee through to one young man who went above and beyond my expectations, so a huge thank you to Leo in particular.
27 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Richard, Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that Leo and the rest of the team at Leicester Audi were able to support you so well following your accident. It’s wonderful to know that the little touches, like offering coffee, made a difference during what must have been a difficult time. Your feedback is greatly appreciated and will be passed on to Leo with our thanks. Kind regards, The Leicester Audi Team
Service Review
Usually the check in process in quite laboured and takes what seems to be an excessive time to drop keys off for a prebooked service. However on this visit the process was very quick and I received the car back at the time I requested, which was early in the afternoon. The gentleman I dealt with was really well humoured and actioned my check in very quickly.
27 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Lisa - Thank you very much for your kind words and positive feedback. We’re delighted to hear that your recent check-in was quick and efficient, and that you received your car back at your requested time. It’s wonderful to know our team member made the process pleasant and straightforward. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Leicester Audi in the future. Kind regards, Leicester Audi Team
Very professional and thorough service from Naz.
Very professional and thorough service.
30 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Leicester Audi
Hi Christopher - Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service both professional and thorough. At Leicester Audi, we always aim to provide the highest standards of care and attention to detail for all our customers. It’s wonderful to know our efforts have been recognised and appreciated by you. We look forward to welcoming you back in the future and hope to continue delivering an excellent experience every time. Best regards, The Leicester Audi Team
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