Sam was extremely helpful and painstaking in giving us all the information we needed. There was a glitch in the ordering of the car, which was an Audi issue, and he was extremely patient and helpful w... Ver mais
Localização
Trocar localização11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ Nottingham, GB
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Veja o que dizem as avaliações
After an accident that wasn’t my fault both Craig and Paul from the Body Shop at Nottingham Audi went above and beyond to get my car sorted. They also arranged a hire car for me through Sytner Drive.... Ver mais
Madi [Sytner Nottingham service department] was very thorough in explaining everything to me and very patient whilst waiting for me to reboot my phone! She also sorted out the insurance problem... Ver mais
I bought a brand new Q5 with a very high spec. The technology didn’t work from day one. It spent 7 months out of the first 12 months in the dealership - waiting for numerous ‘software upgrades’! In t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ, Nottingham, Reino Unido
- 0115 988 2820
4,6
Excelente
911 avaliações
Pede aos clientes que avaliem
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Vernon at Audi Nottingham was extremely…
Vernon at Audi Nottingham was extremely helpful. I would totally recommend him to anyone who wishes to purchase a car.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Sytner Group - Nottingham Audi
Thank you for your glowing review, Alan. We are delighted to hear that Vernon at Nottingham Audi provided you with exceptional service. We appreciate your support and look forward to assisting you with any future car purchases. Thank you for choosing Nottingham Audi.
Excellent customer care experience
Excellent customer care and service provided to us in our purchase of our new vehicle. Very professional advice and help received regarding dealing with our requirements and specifications regarding our new vehicle. To this end they went the extra mile to secure us the vehicle we requested - overall a great experience.
20 de setembro de 2025
Resposta da Sytner Group - Nottingham Audi
Thank you for taking the time to leave us a 5-star review, Trevor. Our team takes great pride in providing professional and attentive customer care, and we are pleased to know that we were able to meet your requirements and specifications for your new vehicle. Going the extra mile for our customers is what we strive for, and we are glad that it made a positive impact on your experience. Thank you for choosing Nottingham Audi.
Resposta da Sytner Group - Nottingham Audi
Dear Mr Mantle, Thank you for taking the time to leave us a review for your experience at Nottingham Audi. We are delighted to hear that we were able to deliver exactly what was agreed upon. Thank you for choosing Nottingham Audi and we look forward to serving you again in the future. Best regards, Nottingham Audi Team
Purchase of a car from Audi Nottingham
How pleasant it was to deal with such a charming and knowledgeable salesman who did his very best that the car would suit us perfectly. We would have no hesitation in recommending Cameron Watson to any potential customer.
27 de agosto de 2025
Avaliação não solicitada
Resposta da Sytner Group - Nottingham Audi
Thank you for your kind words, Belinda. We are delighted to hear that you had a pleasant experience with our salesman, Cameron Watson. It is our aim to provide our customers with knowledgeable and charming service, and we are glad that Cameron was able to assist you in finding the perfect car. We appreciate your recommendation and hope to see you again in the future. Thank you for choosing Nottingham Audi.
Car came back with a part missing
Car came back with a part missing. Communication terrible following up. Promised call backs not delivered
13 de setembro de 2025
Resposta da Sytner Group - Nottingham Audi
Hi Ben, We are sorry to hear about your experience with us at Nottingham Audi. We apologise for the inconvenience caused by the missing part and the poor communication you received. We realise how important it is to keep our customers informed and we honour our promises to follow up promptly. We would like to invite you to contact our Head of Aftersales, Billy Hobbs at billyhobbs@sytner.co.uk, to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Best regards, Nottingham Audi Team
Everything I wanted regarding service…
Everything I wanted regarding service and MOT was done to satisfaction. I was treated with courtesy and respect by the staff.
9 de setembro de 2025
Resposta da Sytner Group - Nottingham Audi
Thank you Mr Williams for taking the time to leave us a review. We are delighted to hear that you were satisfied with the service and MOT provided by our team at Nottingham Audi. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
Service carried out to a high standard
9 de setembro de 2025
Resposta da Sytner Group - Nottingham Audi
Thank you for taking the time to leave us a 5-star review, A Solomonsz. We are delighted to hear that you were satisfied with the service provided by Nottingham Audi. Our team takes great pride in delivering high-quality service to our customers, and we are glad to hear that this was reflected in your experience. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Nottingham Audi.
Resposta da Sytner Group - Nottingham Audi
Thank you for taking the time to leave us a 5-star review, Lisa. We are delighted to hear that you had a simple, straightforward, and polite experience at Nottingham Audi. Our team strives to provide exceptional service to all our customers, and we are glad to know that we have met your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Nottingham Audi.
Everything is just effortless
Polite, helpful staff. Proactively booked my MOT due to limited availability (2 Months before due)
4 de setembro de 2025
Resposta da Sytner Group - Nottingham Audi
Thank you for taking the time to leave us a 5-star review, Andreas. We are delighted to hear that our staff were polite and helpful during your visit to Nottingham Audi. We are glad that we were able to book your MOT well in advance. We appreciate your recognition of our efforts to accommodate your needs. Thank you for choosing Nottingham Audi, and we look forward to serving you again in the future.
Resposta da Sytner Group - Nottingham Audi
Thank you, Jane. We are pleased to hear that you had a positive experience at Nottingham Audi. Our team takes great pride in providing helpful and attentive service to all of our customers. We are glad that you felt well taken care of during your visit. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Nottingham Audi.
Avoid this place
Avoid this place, I bought a car a couple of years ago from them, I had the car a few months and it went to my local audi for a service, they found the rear suspension mount decayed and split, I emailed them and nothing was done. I forgot all about it but its just had its second service at audi again my local one and they said its worse now a dangerous defect etc and it will be 409quid to repair it now i wouldn't expect this issue on a 20 year old ford focus let alone a 2 year old audi S4. I've emailed the manager today and his reply is basicly get lost, so off we go to court....update soon as.. update 1st sep, as you can see they stated it happened after 2 years rubbish it was not long after as the service previous to this one and I've only had car 2 years so far. Evidence can be provided to anyone wishing to see that. Also 2 "previous matter" as you suggest rightly so we're sorted as the 35 GRAND car was sold to me with wheels that looked like they had been smashed to bits and I think the other matter you refer to was a dent in the car if you think these are all acceptable things to leave on a vehicle and sell to a customer with then it shows your level of service doesn't it really. Please read people.
28 de agosto de 2025
Avaliação não solicitada
Resposta da Sytner Group - Nottingham Audi
Dear Wayne, Thank you for your review. We note your comments regarding the suspension mount on your S4. For accuracy, the issue you have raised with the suspension mount occurred after two years of ownership, not after a few months as stated in your review. As you have confirmed, your vehicle has been serviced and maintained at your local dealership since purchase. Without having inspected or serviced your vehicle during this period, we are unable to assess the nature or cause of the issue you have described. It should also be noted that this issue has never been previously identified as a fault or advisory on any independent MOT inspections. We have previously supported you with two separate matters that fell outside of your warranty coverage, demonstrating our ongoing commitment to customer service. Should you wish to have your vehicle assessed by our qualified technicians, we would be happy to arrange an appointment. Our Head of Aftersales, Billy Hobbs, can be contacted directly at billyhobbs@sytner.co.uk to discuss this further. We remain committed to providing professional service to all our customers based on proper assessment and evaluation of any concerns raised.
Just had Andrew Harmer out to work on…
Just had Andrew Harmer out to work on our VW Transporter. Top class service, excellent knowledge. Perfect service would recommend and will defiantly use again.
8 de agosto de 2025
Avaliação não solicitada
Resposta da Sytner Group - Nottingham Audi
Thank you for taking the time to leave us a 5-star review, HArry. We are delighted to hear that you had a top-class experience with Andrew Harmer at Nottingham Audi. Our team takes great pride in providing excellent service and we are glad that Andrew's knowledge met your expectations. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Nottingham Audi and for your support.
Audi A3 bodywork repair
I had my Audi A3 booked in for bodywork repair due to another car going into the back of it on the 5th of August. I had rang Audi a few days after this happened and they got me in on the same day to have a look at it. I was met by Craig Hanrahan who was exceptional! He was so kind and welcoming and got back to me within the hour with a quote. It was a price that I expected and fair. I then got my car booked in for when was best for me with shifts and Craig got me in very quickly to get this sorted. Communication has been excellent and through a stressful situation due to only having had the car one day when this happened made this situation easier. The quality of the work done is excellent and it’s like no damage was ever there in the first place!
Would highly recommend Craig and Audi! Audi are very lucky to have him.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Sytner Group - Nottingham Audi
Thank you for your glowing review, Danielle. We are delighted to hear that Craig provided exceptional service during your recent visit to Nottingham Audi. Our team takes great pride in delivering top-notch customer service and we are thrilled that Craig's professionalism and efficiency made your experience stress-free. We are also pleased to hear that you were satisfied with the quality of the bodywork repair on your Audi A3. We will be sure to pass on your kind words to Craig and we hope to see you again in the future. Thank you for choosing Nottingham Audi.
Peter Elliott of Audi Nottingham is a star
Following a very challenging time with my car over several months, Peter Elliott from Audi Nottingham stepped in. Despite any commercial involvement or gain, Peter led the way in resolving my issues very quickly and effectively. Without Peter, I would still be left with a problem vehicle. It was a clear demonstration as to why large vehicle manufacturers need local garages to own the relationship with the customer.
5 de agosto de 2025
Avaliação não solicitada
Resposta da Sytner Group - Nottingham Audi
Dear Chris, Thank you for taking the time to leave us a 5-star review for Nottingham Audi. We are delighted to hear that Peter Elliott was able to assist you with your car troubles and resolve them quickly and effectively. Our team at Nottingham Audi takes great pride in providing exceptional customer service and we are glad that Peter was able to demonstrate this to you. We agree that local garages play a crucial role in maintaining strong relationships with our customers. Thank you for choosing Nottingham Audi and we hope to see you again in the future. Best regards, Nottingham Audi Team
Purchse of Audi Q3
We were made to feel valued, Sam took time to make sure he understood our needs and sourced the right car for us. Sam guided us through the whole process.
19 de julho de 2025
Resposta da Sytner Group - Nottingham Audi
Thank you for taking the time to leave such a positive review. We are delighted to hear that you felt valued and well taken care of by our team at Nottingham Audi. It is our goal to understand our customers' needs and provide them with the perfect car, and we are glad that Sam was able to guide you through the process. We appreciate your trust in us and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
Resposta da Sytner Group - Nottingham Audi
Thank you for your kind words, Mr Dykes. We are delighted to hear that you had a positive experience at Nottingham Audi. Our team takes great pride in providing a professional and welcoming atmosphere for our customers. We are also pleased to know that you enjoyed our coffee. We strive to offer the best service possible and it is always a pleasure to receive such positive feedback. Thank you for choosing Nottingham Audi and we look forward to seeing you again in the future.
The whole customer experience was excellent.…
The whole customer experience was excellent. On the first visit we were introduced to Roger who kindly answered my query regarding a particular vehicle. He then arranged a decent test drive on various road types. It was my dealing with Roger that went a way towards making my decision to buy on this occasion.
19 de julho de 2025
Resposta da Sytner Group - Nottingham Audi
Thank you for your glowing 5-star review, Mr Mason. We are delighted to hear that your experience at Nottingham Audi was excellent. Our team takes great pride in providing exceptional customer service, and we are thrilled that Roger was able to assist you in your vehicle search. We are glad that his knowledge and helpfulness played a role in your decision to purchase from us. Thank you for choosing Nottingham Audi, and we look forward to serving you again in the future.
Mobile Software Update
I had an Audi E-tron software update carried out by the Andrew from the mobile team. Excellent experience, he explained the process then carried out out professionally. Even wiping the rain off the inside of the car door afterwards. I did not have to take the vehicle into the dealership and was able to continue my working day with minimal interruption. I've not had this service before but will look forward to using them again.
15 de julho de 2025
Avaliação não solicitada
Resposta da Sytner Group - Nottingham Audi
Thank you for your glowing 5-star review of Nottingham Audi, CU. We are delighted to hear that you had an excellent experience with our mobile team, specifically Andrew, during your Audi E-tron software update. It is wonderful to know that he was able to explain the process and carry it out professionally, while also going the extra mile to wipe the rain off the inside of your car door. We are pleased that this service allowed you to continue your working day with minimal interruption and we look forward to providing you with exceptional service again in the future. Thank you for choosing Nottingham Audi.
Thank You Nottingham Audi
Having had a few minor issues with my Audi Q6, I made another visit to Nottingham Audi. This time I was met by the Aftersales Manager, Billy Hobbs. I’d been having issues with apple CarPlay and finding a part I wanted to tidy up the interior of my Q6.
Having arrived at the dealership expecting barriers as to why my issues could not be resolved, I was surprised that within ten minutes of meeting Billy, everything was resolved and I was on my way home.
Billy was able to find and check the part number I was after and had CarPlay working also, as well as showing me other functions of the car I was not aware of.
Thank you Nottingham Audi and Billy Hobbs for the excellent service received.
30 de junho de 2025
Resposta da Sytner Group - Nottingham Audi
Thank you for taking the time to share your positive experience with Nottingham Audi. We are delighted to hear that our Aftersales Manager, Billy Hobbs, was able to quickly and efficiently resolve the issues you were having with your Audi Q6. Our team takes great pride in providing excellent service to our customers and we are glad that you were able to experience this firsthand. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Nottingham Audi.
Fantastic service from Andrew last week…
Fantastic service from Andrew last week who was able to fix my car on the drive at home - arrived bang on time, fixed the small sensor issue it had and then went above and beyond to update the software on both of my Audi’s. Super quick, super professional and super convenient. Great job and would definitely recommend this mobile service!
27 de junho de 2025
Avaliação não solicitada
Resposta da Sytner Group - Nottingham Audi
Thank you for your glowing review, Ryan! We are delighted to hear that Andrew provided you with fantastic service and went above and beyond to fix your car and update the software on both of your Audi's. We take pride in our team's professionalism and convenience for our customers. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
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