BMW did me proud this time they MOT exactly. I wanted it done with no messing round and I had a fault and I had them all fixed. And Alison Williams, she went up and beyond to help me she is a Credit t... Ver mais
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Superb support from Ed Phillips and Mark James of BMW. Our vehicle has been written off in accident and they were both very supportive in finding a replacement
Sytner Cardiff have just got it right Their customer focus is great Service is swift and efficient Coffee’s not bad either
Customer service poor no feedback about our repair rang them 3 times still nothing waited 2 weeks to change battery due to open and close button on inside boot draining battery . When I went to pick c... Ver mais
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
50 Penarth Road, CF10 5RS, Cardiff, Reino Unido
- 029 2055 0300
4,3
Excelente
1 mil avaliações
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I took my BMW X5 to Sytner Cardiff for…
I took my BMW X5 to Sytner Cardiff in January for specific faults. After paying approximately £1,400 for repairs the vehicle broke down almost immediately, the engine seized and the same issues and additional warnings appeared. Apparently it’s all a coincidence..
Despite repeated requests over numerous months (you’ve left my bonnet open too) the garage has refused to carry out further investigation without charging me more and I am still left with an unresolved fault. All attempts to resolve the matter directly have been unsuccessful and they’re refusing to give me any information on the car..
I have now escalated the issue and I am sharing this to document my experience and caution others to ensure they have clarity before authorising repairs!
Notice how head of business is replying to all reviews before and after me but I’m dealing with the service manager for some reason?.. I’ve emailed 3 different people at this place and nobody replies to me, they must just like having my broke ass 25k car in their carpark..
8 de abril de 2026
Avaliação não solicitada
I was very disappointed with the…
I was very disappointed with the customer care received from a senior staff called Alison. She coordinated the work over the phone as my car was taken there in the recovery van as the tyre got punctured. I ended up paying around £1600 for the tyre works, needed to change all tyres. And I paid the amount online. But when I went there , to collect my car, I haven't had any customer care from her, did not even come out from her cabin even though she saw me from there. Receptionist just gave the keys and sent me off. I had questions to ask
about the tyres, payments etc but she didn't come out. I had to rang her after and told her about this but her answer was, "she was busy". I had to clarify my questions over the phone blindly. I had good customer service from Sytner Cardiff in the past. Its worth paying some customer care to the customers as they are paying high amounts of money and its their staff' duty of care too.
2 de abril de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
It was hassle free from start to finish
31 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Sue, Thank you ever so much for your kind words. We are delighted to hear that your experience with Sytner Cardiff BMW was hassle free from start to finish. It is always our aim to provide a smooth and enjoyable process for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff BMW Team
It was a good experience
It was a good experience
Getting your MOT is never an enjoyable task but it was made as easy as possible
30 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Joseph, thank you for sharing your experience with us. We appreciate your kind words and are pleased to hear that we were able to make the MOT process as straightforward and hassle-free as possible. We understand that MOTs can often be a chore, so it’s great to know we helped make it easier for you. Your feedback means a lot to the team here at Sytner Cardiff BMW, and we hope to continue providing you with excellent service in the future.
Absolutely brilliant service and prices…
Absolutely brilliant service and prices are within a market. Highly recommended
28 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Edgar, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that you found our service brilliant and our prices competitive within the market. Your recommendation means a great deal to us, and it is wonderful to know that we have met your expectations. We truly appreciate your support and look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff BMW Team
Always made to feel welcome by friendly…
Always made to feel welcome by friendly and helpful people. Jenna, Bethan and Francesca were extremely pleasant, helpful and efficient.
This is why I have bought 3 cars in the last 6 years form this dealer.
28 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Mr Rees, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Jenna, Bethan and Francesca provided such friendly, helpful and efficient service. It is wonderful to know that you have chosen Sytner Cardiff BMW for your last three car purchases. Your continued trust and support mean a great deal to us. We look forward to welcoming you back in the future. Kind regards, The Sytner Cardiff BMW Team
Poor performance at BMW
Third time i have been to both Cardiff BMW and Mini . Real problem with the work where you drop off you car at 9 and it does not get onto the ramps until afternoon. Real pain when most major services does take 2 hours. Dealership needs to get it's ass in Gear. If it wasn't for the stamp many would go elsewhere .
27 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Mark, Thank you for sharing your feedback. We apologise for the delays you have experienced when dropping off your car, and we understand how frustrating this must be. Your comments are important to us, and we appreciate you bringing this to our attention. We would like to invite you to contact our Head of Business, Keith Farrell, at keithfarrell@sytner.co.uk to discuss your concerns further. We value your custom and hope to improve your experience in the future. Kind regards, Sytner Cardiff BMW Team
Extremely helpful and very pleasant…
Extremely helpful and very pleasant staff.
26 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear SusanR, Thank you ever so much for your kind words. We are delighted to hear that you found our team extremely helpful and very pleasant. It is always our aim to provide a welcoming and supportive environment for all our customers. Your positive feedback truly means a great deal to us and encourages us to maintain the highest standards. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Warm regards, The Sytner Cardiff BMW Team
Excellent Customer service
The Service I received from Alison Williams at the Cardiff branch was outstanding. Extremely professional at all times, constantly keeping me updated throughout.
My car had been booked in for a big job Early march 2026 and everyday Alison would give me a courtesy call with updated information on the progress.
I cant thank Alison enough as she put me at total ease that my car was being looked after and is a credit to BMW on how customer service should be handled.
Thankyou Alison
Carl.
2 de março de 2026
Avaliação não solicitada
Lovely customer service for car service…
Lovely customer service for car service and good informative updates.
19 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Fiona, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that you found our customer service lovely and appreciated the informative updates during your car service. It is always our aim to provide a seamless and reassuring experience for all our customers. Your positive feedback means a great deal to the team. We look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff BMW Team
Top sales experience with amazing staff
The staff at Sytner BMW Cardiff genuinely cannot do enough for you. They’re so welcoming and helpful - you genuinely feel taken care of.
I feel with some dealerships, sales can be daunting. Having had past experiences with pushy sales executives and then poor after care, Sytner Cardiff is a far stretch from that.
It just goes to show how good the team are when I walked in originally with my heart set on a completely different make/model of car and adamant that I wasn’t getting a BMW… that didn’t last long!
Knowing how much I loved the series 1 after test driving and with finance not being an option for a good few months, Ed from the sales team landed me a fantastic deal with a discounted car and on budget… I was ecstatic. They will do their utmost best to get you an amazing deal if it’s within their remit, or at least provide further advice.
I found the sales team very knowledgable and responsive.
Shout out to Subhan, Ed and Rahul (so sorry if I’ve misspelt names!) who were amazing throughout. Sub is genuinely such a fantastic guy who takes care of his customers. I would highly recommend looking him up if you’re looking for a new BMW! He can’t do enough. Rahul was also a great help when it came to the handover stage, providing advice and explaining the features of the car and setting up BMW ID/Drive away insurance.
I think it also goes along way when the lead manager for sales also comes to have a chat and provide further advice about the car - it goes a long way.
Can’t recommend this dealership enough.
Thank you Sytner BMW Cardiff - I’m absolutely over the moon with my new car.
19 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Thank you so much for your wonderful review, Kiri. We’re delighted to hear that Subhan, Ed, Rahul and the whole team made your experience so positive and enjoyable. It’s fantastic that you found the perfect Series 1 and felt well supported throughout the process. Your kind words mean a great deal to us, and we’re thrilled you’re over the moon with your new BMW. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Car was recalled for a part…
Car was recalled for a part replacement. On inspection I was also told one of my tyres was defective and needed immediate replacement. On going to a respectable Tyre Shop in Cardiff they told me otherwise. I feel scammed.
19 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear RKH, We are sorry to hear about your experience and understand your concerns regarding the tyre inspection. At Sytner Cardiff BMW, we strive to provide honest and thorough advice to all our customers. We would like to invite you to contact our Head of Business, Keith Farrell, at keithfarrell@sytner.co.uk, so we can discuss this matter further and address any issues you may have. Your satisfaction is important to us, and we appreciate your feedback. Kind regards, Sytner Cardiff BMW
I initially met Ricci Walker (service…
I initially met Ricci Walker (service manager). We discussed at length my concerns with regard the forthcoming service. Subsequently when I arrived at Sytner Cardiff the whole service team were sympathetic to my concerns. Consequently vehicle was returned to me in perfect condition. I would like to thank Clare, Annmarie, Connor, Zoe, and Oz for their exceptional customer service.
18 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Graham, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ricci and the entire service team, including Clare, Annmarie, Connor, Zoe, and Oz, were able to address your concerns and provide exceptional customer service. It is wonderful to know your vehicle was returned in perfect condition. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. Kind regards, Sytner Cardiff BMW
Great service
Welcoming, thorough and speedy service for my vehicle.
17 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Liam, Thank you very much for your kind words. We are delighted to hear that you found our service welcoming, thorough and speedy. It is always our aim to provide a seamless and positive experience for every customer, and your feedback truly means a lot to the team here at Sytner Cardiff BMW. We look forward to welcoming you back in the future and continuing to meet your expectations with the highest standards of care. Best wishes, The Sytner Cardiff BMW Team
Excellent customer service from start…
Excellent customer service from start to finish at Sytner Mini Cardiff. Professional and very efficient.
16 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Helena, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Cardiff MINI. We are delighted to hear that you found our customer service professional and efficient from start to finish. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future.
Smoothly
Everything went smoothly and was kept up-to-date at each stage.
17 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Chris, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that everything went smoothly and that you felt well informed throughout each stage of the process. It is always our aim to provide clear communication and a seamless experience for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, Sytner Cardiff BMW Team
Automated Booking Issue
The staff and service were excellent. However, the automated booking system allowed me to book a 90 minute turn-round for a full engine service. The reception staff advised that this was not possible, and that the service would normally take between 3 and 4 hours. In the event, they completed the work in around 2 hours - all credit to them. It cannot be beyond the wit of man to programme the automatic system to bar the offer of 90 minute slots for those servicings which, realistically, will always take much longer than that to complete.
11 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Steve, thank you for your kind words regarding our staff and service. We appreciate your feedback about the automated booking system and understand how the 90-minute slot caused some confusion. It’s great to hear the team managed to complete your full engine service in around two hours. Your suggestion about adjusting the booking system is noted, and we’re grateful for your thoughtful comments. We look forward to welcoming you back to Sytner Cardiff BMW in the future.
Excellent customer service
I received a friendly & professional welcome from Demi, who kindly offered to arrange a taxi into the city centre and back again whilst the MOT and VHC was carried out on my vehicle, which was ready when Demi said it would be. Very impressed with the whole customer service experience indeed.
16 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Tracey, Thank you very much for your kind words. We are delighted to hear that Demi provided you with a friendly and professional service, and that the arrangements for your taxi and the timing of your MOT and VHC were to your satisfaction. It is wonderful to know that your overall customer experience with us was positive. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back to Sytner Cardiff BMW in the future. Best wishes, The Sytner Cardiff BMW Team
A relaxed comfortable experience
Everyone that we dealt with were polite and helpfull explaining each step of the process from initial quote to handover of the new car.
We look forward to dealing with Sytner again in the future.
Les & Julie
10 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Dear Les & Julie, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that our team were polite and helpful throughout the entire process, from the initial quote to the handover of your new car. It means a great deal to us to know you felt well supported. We very much look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff BMW Team
Excellent service coupled with friendly…
Excellent service coupled with friendly staff. From the moment I arrived to the time I departed they welcomed me to the dealership, kept me informed during the service, found me some space to take a few calls and explained everything that was happening. Go Sytner Cardiff for a great service.
13 de março de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Cardiff BMW
Thank you, Andrew, for your kind words and positive feedback. We are delighted to hear that you felt welcomed and well informed throughout your visit. It’s wonderful to know our team provided a comfortable space for you and explained everything clearly during your service. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Cardiff BMW in the future.
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