Sytner Group - Sytner Select Swindon Avaliações 

3.377
•
O TrustScore é 4.5 de um total de 5

4,5

Penny Lane, SN3 3BW Swindon, Wiltshire, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service at my visit at sytner Swindon the staff I was dealing with was Ra'id, he was absolutely amazing. Very. Polite answered all my questions properly and in detail. Made sure I understood... Ver mais

Avaliado com 5 de um total de 5 estrelas

I met a very competent salesman called Playton Balaguta. Playton, swiftly arranged a test drive & a very swift check of my potential trade in. All in all, a good experience visiting Sytner in Sw... Ver mais

Avaliado com 2 de um total de 5 estrelas

It took nearly 5weeks to get my car repaired and back to me through the service team at Sytner. Most of the staff never call back when they say they will and the workshop takes ages responding to the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Highest praise possible to Nathan and Will. Both of these gentlemen came highly recommended to me by a friend and they both ensured they lived up to my expectations. Will was incredibly helpful when h... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. também em
  3. Revendedora de carros usados

Escrito pela empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Informações de contato

  • Penny Lane, SN3 3BW, Swindon, Wiltshire, Reino Unido

  • 01793648400

4,5

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(3.377)

13.303 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service at my visit at sytner…

Excellent service at my visit at sytner Swindon the staff I was dealing with was Ra'id, he was absolutely amazing. Very. Polite answered all my questions properly and in detail. Made sure I understood everything before going for the car and he made me feel welcome and satisfied when going through the process. Highly recommend Ra'id.

18 de outubro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Major engine problems within weeks of purchase and extremely poor after-sales service

My experience with Sytner Select has been extremely disappointing.
I purchased my car from them, and within just a few weeks, it started developing major engine-related problems. Since then, it has repeatedly ended up in the workshop, one issue after another. This is not the experience anyone expects after investing a significant amount of money in a vehicle.
What has made the situation even more frustrating is the poor after-sales service. Getting a response to emails and phone calls has been a struggle, and I have often been left chasing updates rather than receiving clear communication and support from the dealership.
When you buy a car from an established dealership, you expect transparency, accountability, and proper customer care when something goes wrong. Unfortunately, my experience has fallen well below those expectations.
The combination of serious mechanical issues shortly after purchase and a lack of responsive customer service has left me extremely disappointed. Buying the car was supposed to give me peace of mind, but instead, it has caused ongoing stress and inconvenience.
I would strongly advise anyone considering buying from Sytner Select to do their research carefully and think seriously about the after-sales support they may receive if problems arise. My experience has been far from satisfactory.

16 de outubro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BE AWARE: Terrible aftercare - they don't care!!

I purchased an Audi Q7 from them in Dec 25 and I had a few issues.  I took the car to an independant garage after having the car for 4 months who confirmed there was no oil in the car and they confirmed there were no oil leaks. This has affected the cars engine, which needs a full engine review. The independent review that I ran confirmed that the Sytner branch must NOT have checked and filled the car with oil.  I confirmed the situation to the branch and provided the independent reports - still now in October, after calling and calling, and emailing and emailing, over 4+ months, they have confirmed that they are not interested and it's my problem. This is a DISGRACE after all the chasing and lack of correspondence from them. Their aftercare service is not fit for purpose. Never use these people....they are happy to sell but terrible at any support!!!!!!! I am now going to the Motor Ombudsman! I have no choice...Note: a dealership must legally sell you a car with sufficient engine oil. Under the Consumer Rights Act 2015, a car sold by a business must be of "satisfactory quality" and "fit for purpose". Selling a vehicle entirely devoid of engine oil—or with so little oil that operating it causes immediate mechanical damage—violates these statutory rules.  
My journey to sort this issue out is just starting. I am extremely unhappy!!

14 de outubro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Wouldnt recommend

It took nearly 5weeks to get my car repaired and back to me through the service team at Sytner. Most of the staff never call back when they say they will and the workshop takes ages responding to the warranty company. Couldnt get a courtersy car either as apparently they never had any available. I definately wont be using them again!

6 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time dealing with Sytner select…

First time dealing with Sytner select Swindon and the transaction was a stress free experience. Thanks to Ella for the buying made simple and Seb for the final paper work and sale.

Joe & Jackie

4 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ella and Nathan were really helpful and…

Ella and Nathan were really helpful and explained everything regarding part x and purchase and we’re both very attentive

19 de setembro de 2026
Avaliação não solicitada
logotipo da Sytner Group - Sytner Select Swindon

Resposta da Sytner Group - Sytner Select Swindon

Thank you very much, Peter, for your kind words. We are delighted to hear that Ella and Nathan were able to provide clear explanations regarding your part exchange and purchase. It’s wonderful to know they were attentive and helpful throughout your experience. Your positive feedback is greatly appreciated and serves as a great encouragement to the team. We look forward to assisting you again in the future. Thanks once again for choosing Sytner Select Swindon.

Avaliado com 5 de um total de 5 estrelas

Josh was excellent and really helpful

Josh was excellent and really helpful, answered all my questions even though I didn't buy i highly recommend asking for him if you are in the market for a new car!

3 de outubro de 2026
Avaliação não solicitada
logotipo da Sytner Group - Sytner Select Swindon

Resposta da Sytner Group - Sytner Select Swindon

Thank you so much for your kind words, Nazy. We’re delighted to hear that Josh was able to assist you so helpfully and address all your questions. It’s wonderful to know that his support left such a positive impression, even though you didn’t purchase on this occasion. Your recommendation means a great deal to us and Josh alike. Should you or anyone you know be in the market for a new car in the future, we hope to welcome you again. Many thanks once more!

Avaliado com 5 de um total de 5 estrelas

Nathan and Jay were very helpful and…

Nathan and Jay were very helpful and made my experience a very enjoyable one. Thank you for helping me complete the purchase of my new car.

3 de outubro de 2026
Avaliação não solicitada
logotipo da Sytner Group - Sytner Select Swindon

Resposta da Sytner Group - Sytner Select Swindon

Dear Stephen, thank you very much for your kind words and for taking the time to share your experience with Nathan and Jay. We're delighted to hear they made your car purchase enjoyable and that you felt well supported throughout. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you enjoy your new car and look forward to welcoming you back to Sytner Select Swindon in the future. Best wishes from all of us!

Avaliado com 5 de um total de 5 estrelas

Very lovely sales guy

Very lovely sales guy, very helpful and showed us everything we needed. Hopefully we will be able to get the car we need. Thanks

3 de outubro de 2026
Avaliação não solicitada
logotipo da Sytner Group - Sytner Select Swindon

Resposta da Sytner Group - Sytner Select Swindon

Thank you very much for your kind words, Carol. We're delighted to hear that our sales team was helpful and provided you with all the information you needed. It’s wonderful to know you felt well looked after during your visit. We hope you find the perfect car to suit your needs and look forward to the possibility of assisting you further. Your support means a great deal to us, and we truly appreciate your positive feedback. Thanks once again for choosing Sytner Select Swindon.

Avaliado com 2 de um total de 5 estrelas

Reservation is meaningless

Difficult purchase that was made unnecessarily complicated by sytner's system allowing 2 people to hold and purchase the same car. Fairly poor communication within the team with repetition of conversation that ended up going back and forth on whether I would be taking the car. Eventually I have taken the car, but spent an unnecessarily long time sorting it out, travelling back and forth from train stations being told one thing before changing to another conversation.

Bit of a demoralising purchase from sytner.

Nitin however was as helpful as he could have been within the situation, however it's apparent the system is broken and has left me not wanting to deal with sytner again.

2 de outubro de 2026
Avaliação não solicitada
logotipo da Sytner Group - Sytner Select Swindon

Resposta da Sytner Group - Sytner Select Swindon

Dear Danish, Thank you for sharing your experience. We sincerely apologise for the confusion and poor communication you encountered during your purchase. It is disappointing to hear that our system caused frustration and that it negatively impacted your impression of Sytner. We appreciate your kind words regarding Nitin’s efforts, and we acknowledge that the process should have been far smoother. Your feedback is invaluable, and we truly regret that this experience was demoralising for you. Kind regards, Sytner Select Swindon

Avaliado com 1 de um total de 5 estrelas

Do not use this garage

Do not use this garage , formal complaint made 1 year ago go to operations manager no response, used garage this week what a joke of a service, will never be going back. Please do not use

29 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A great, professional team

We have been so well looked after at Sytner by Ryan, Rory and Kuba. No pushy sales at all, just welcome advice and they have made the process incredibly easy - no issue too small. We have bought a new Geely EX5, and thrilled with it. Huge thanks the the team!!

30 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5/5 stars

5/5 stars! Fantastic experience at Sytner Swindon from start to finish. The team was incredibly professional, welcoming, and attentive. Everything was handled seamlessly, and communication throughout was top-notch. Highly recommended!

26 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I met a very competent salesman called…

I met a very competent salesman called Playton Balaguta.
Playton, swiftly arranged a test drive & a very swift check of my potential trade in.
All in all, a good experience visiting Sytner in Swindon.
Thank you
Kind regards
Mr K.Williams

29 de setembro de 2026
Avaliação não solicitada

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