We came in to buy a Lexus LBX today We were met by two of the most helpful and enthusiastic people we have ever dealt with in the motor trade. We came away with a fantastic car and Sytners could no... Ver mais
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Veja o que dizem as avaliações
Excellent service at my visit at sytner Swindon the staff I was dealing with was Ra'id, he was absolutely amazing. Very. Polite answered all my questions properly and in detail. Made sure I understood... Ver mais
Mike and Joe helped us to purchase a car. Process was simple and smooth throughout. Nice facility and pleasant buying experience. Happy with purchase.
It took nearly 5weeks to get my car repaired and back to me through the service team at Sytner. Most of the staff never call back when they say they will and the workshop takes ages responding to the... Ver mais
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
Penny Lane, SN3 3BW, Swindon, Wiltshire, Reino Unido
- 01793648400
4,5
Excelente
3 mil avaliações
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Absolutely appalling experience
Absolutely appalling experience – I would not recommend Sytner Select Swindon.
I purchased a used car from Sytner Select Swindon on 6 July. The engine management light came on during the TEST DRIVE. I questioned this because I did not want to purchase a car with a fault, but I was reassured it was simply because the vehicle was low on fuel.
Around 30 minutes after driving away having purchased the car, the engine management light came straight back on.
I reported the issue immediately and returned the vehicle. The dealership subsequently carried out around £600 worth of repairs. I raised wanting a refund within days of purchasing the vehicle and later made clear that I wanted to reject the car.
It has now been over SIX WEEKS. Sytner have had possession of the car for weeks, while I have been left without the vehicle I paid for and without my money.
The communication throughout has been awful. I have repeatedly had to chase calls and emails, have felt completely disregarded as a customer, and have had to escalate the situation to The Motor Ombudsman and my local MP just to try to get this resolved.
I also paid for a three-year extended warranty, yet after this experience I have completely lost confidence in the dealership.
Buying a car should not result in weeks of chasing, financial loss and stress while the dealership has both the vehicle and your money.
I genuinely wish I had never purchased a vehicle from Sytner Select Swindon. Based on my experience, I would strongly recommend anyone considering buying from here thinks very carefully before doing so.
6 de julho de 2026
Avaliação não solicitada
Excellent customer service during the…
Excellent customer service during the visit.
Vehicle works was done well in the time frame which helped me a lot to make my return journey back to Reading.
13 de agosto de 2026
Avaliação não solicitada
Good service all round
Even though sadly my new car was not meant to be, the service I received from Sytner Swindon was great. I Initially purchased the car from Joe Excell who took me through the whole process in a friendly efficient manner. When I encountered problems with the vehicle Jon Morgan also dealt with us in a friendly efficient manner. I would consider Sytner for a future car purchase even if it didn't work out for me this time.
29 de julho de 2026
Avaliação não solicitada
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Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Top notch service!
We were diligently looked after from the moment we walked in the centre. Jakob was informative and friendly and able to answer all our queries before suggesting a number of different options and showing us around. We test drove a lovely Hyundai and decided pretty quickly it was coming home with us! Sebastian (Seb) helped us organised extended warantee and efficiently guided us through the finances. Thanks!
9 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Dear Richard, Thank you very much for your kind words and fantastic review. We’re delighted to hear that Jakob and Seb provided you with informative and friendly service throughout your visit. It’s wonderful that you enjoyed your test drive and found the perfect Hyundai to take home. We truly appreciate you recognising the effort made to guide you through the options and finance so efficiently. Your satisfaction means a great deal to all of us at Sytner Select Swindon. Best wishes, The Sytner Select Swindon Team
I wouldn't consider buying a car…
I wouldn't consider buying a car anywhere else. The team are always exceptionally informative and helpful. Jakob who assisted us today was the perfect balance of supportive but not overbearing. Walk in with one car, 2 hours later we our first big car ready to drive our newborn round in. What a delight!
9 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Thank you so much, Amy, for your wonderful review. We are thrilled to hear Jakob provided the perfect balance of support without being overbearing, and that you found the team informative and helpful throughout your visit. It’s fantastic that you left with the ideal car to safely and comfortably drive your newborn around. Your kind words truly mean a lot to us all at Sytner Select Swindon. We look forward to welcoming you back again in the future.
5/5 Stars
5/5 Stars – Exceptional service from start to finish!
My partner and I recently purchased a car from Sytner Select Swindon, and the service we received from Jurgen and Liam was outstanding.
They helped us secure the exact car we wanted at a fantastic price, along with a finance agreement that suited our budget perfectly. The whole process was completely hassle-free—there was zero high-pressure sales tactic, and everything was explained in clear, simple terms from start to finish.
To top it all off, the aircon still works and the compressor hasn't failed yet, which is always a massive bonus!
We couldn't be happier with our experience. A massive thank you to Jurgen, Liam, and the team at Sytner Select Swindon. We will definitely be recommending you to friends and family!
1 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Thank you, Jason, for your wonderful review. We’re delighted to hear that Jurgen and Liam provided such outstanding service and that the process was smooth and straightforward for you both. It’s great to know you’re happy with your new car and the finance arrangement, and that the aircon is keeping you cool! Your recommendation means a great deal to us. We truly appreciate your kind words and look forward to welcoming you, your friends, and family in the future.
Swindon branch
We went to Swindon branch as our car was due for a renewal and had such a lovely experience by Rory & Nathan! Made it stress free and as easy as possible. Friendly & lovely staff members, definitely recommend them when choosing a car and going through the finance process.
Thank you!
8 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Dear Aaleyah, Thank you ever so much for your wonderful review. We’re delighted to hear that Rory and Nathan made your visit to our Swindon branch stress-free and enjoyable. It’s fantastic to know our team provided friendly and helpful service throughout your car renewal and finance process. Your kind recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best wishes, The Sytner Select Swindon Team
Excellent customer service and very efficient
A very satisfying outcome buying the car. The whole experience was professional and with a personal touch. Could not fault the team.
8 de agosto de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Swindon. We are delighted to hear that the whole process was both professional and personable, and that you felt completely satisfied with your purchase. It is always our aim to provide excellent service and a positive experience for every customer. Your feedback is truly appreciated, and we hope you continue to enjoy your new car for many miles to come. Best wishes, The Sytner Select Swindon Team
Resposta da Sytner Group - Sytner Select Swindon
Dear Ionut, Thank you very much for your kind words. We are delighted to hear that you found our team at Sytner Select Swindon very helpful. Providing excellent customer service is incredibly important to us, and it is always rewarding to receive positive feedback. Should you have any further inquiries or require assistance in the future, please do not hesitate to get in touch. We truly appreciate your support and hope to welcome you back soon. Best wishes, Sytner Select Swindon Team
This is the second car I have purchased…
This is the second car I have purchased from Sytner Swindon branch. We were helped when deciding on which car to purchased this time by Jorgen who did a great job with the purchase, part exchange and test driving process. The company have a great range of vehicles and you never feel pressured or any hard sell tactics.Recommend car purchase company.
29 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Dear Stephen, Thank you very much for your kind words and for choosing Sytner Select Swindon once again. We are delighted to hear that Jurgen provided excellent support throughout your purchase, part exchange, and test drive. It is wonderful to know you appreciated our wide range of vehicles and felt comfortable without any pressure. Your recommendation means a great deal to us. We look forward to assisting you with any future motoring needs. Best wishes, The Sytner Select Swindon Team
I had my MOT with sytner group as I…
I had my MOT with sytner group as I bought my car from them a few years ago and bought a lifetime MOT package. The last 2 MOTs I have booked at least 4 months in advance to get a Saturday of my choosing. However also the last 2 years they have called a couple of weeks before and had to cancel it and rebook. No Saturdays left so then had to take what's left over which I didn't want but had no choice so had to change things around to fit. Hope it doesn't happen again next time
24 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Dear Melanie, thank you for sharing your experience with Sytner Select Swindon. We apologise for the inconvenience caused by the last-minute changes to your MOT appointments, especially when you had planned so far in advance. We appreciate your loyalty in purchasing the lifetime MOT package and understand how important it is to secure a convenient Saturday slot. We hope your future visits will be more straightforward and appreciate your patience and understanding in this matter.
The whole team were exceptional
The whole team were exceptional, friendly professional and could not do enough for you. We were looked after by Nathan who was exceptional in every way.
I can thoroughly recommend buying a new or used car from this dealership and you will be really pleased about making that decision.
24 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Dear Peter, Thank you very much for your kind words and wonderful feedback. We are delighted to hear that Nathan and the entire team provided you with such an exceptional and friendly experience. It means a great deal to us that you would thoroughly recommend Sytner Select Swindon to others. Your satisfaction is our priority, and we’re thrilled you feel pleased with your decision to purchase from us. We truly appreciate you taking the time to share your experience. Kind regards, Sytner Select Swindon Team
Great experience
Nial, Sebastian and Azherma were all brilliant in helping me all we’re really friendly and happy to help with any questions I had thank you all so much
22 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Thank you so much, Darcy, for your kind words. We’re delighted to hear that Nial, Sebastian and Azher provided friendly and helpful support throughout your experience. It’s always our aim to ensure every question is answered and that our customers feel valued. Your positive feedback means a great deal to the whole team here at Sytner Select Swindon. We truly appreciate you taking the time to share your experience and hope to assist you again in the future.
Helpful and willing to help
Helpful and willing to help. Did everytimg we asked of when looking at car. All round a great experience buying a car.
21 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Thank you very much, Ellie, for your kind words and positive feedback. We are delighted to hear that you found our team helpful and willing to assist throughout your car buying experience. It’s wonderful to know that we were able to meet your expectations and make the process straightforward and enjoyable. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience with Sytner Select Swindon. Wishing you many happy miles in your new car!
We recently bought a VW TIGUAN,from…
We recently bought a VW TIGUAN,from sytner select swindon, the experience was great,very good communication and very helpful staff,
We had two great legends "Ella & Seb"
They guided us perfectly to choose our car,and i cannot recomend them enough
5 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Dear Stefanescu Victor, Thank you ever so much for your wonderful 5-star review. We are delighted to hear that your experience with Sytner Select Swindon was excellent, and that Ella and Seb provided such great guidance in helping you choose your VW Tiguan. Your kind words about our communication and helpfulness mean a great deal to us. It’s lovely to know we exceeded your expectations. We truly appreciate your recommendation and hope you enjoy many happy journeys in your new car. Kind regards, The Sytner Select Swindon Team
Good customer service and quality of…
Good customer service and quality of cars for sale is impressive. Showroom is beautiful.
Could do better at - once i bought the car and all of the paperwork was sorted out, I was given the key and told the car was outside. I think it would have been nice to be escorted to where the car was and made sure I was fully competent with all of the buttons and indicators (I spent alt of time in the car looking at all of the dials etc before I felt confident to drive it off the forecourt)
The wifi system also needs to be better esp if you are expecting people to scan the QR code for each car, so that you can see the cars details etc.
14 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Dear C Maraj, Thank you for your positive comments regarding our customer service and the quality of our cars. We’re delighted you found our showroom beautiful. We appreciate your feedback about the handover process and apologise if it felt rushed; it is important to us that all customers feel confident with their new vehicle. Your note about the WiFi system is also valuable. We are grateful for your insights and for taking the time to share your experience with Sytner Select Swindon. Kind regards, Sytner Select Swindon Team
Sytner Select Swindon is just the…
Sytner Select Swindon is just the perfect place to buy a new car...amazing staff...will definitly be the first place i will look when i need another car...Nitin and Nathan were just the right person to help me on on the process...highly recommend to everyone.
28 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Dear Marco, Thank you ever so much for your wonderful review. We are delighted to hear that Nitin and Nathan provided the perfect support throughout your car buying experience. It’s fantastic to know that Sytner Select Swindon will be your first choice when you need another vehicle. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future. Kind regards, The Sytner Select Swindon Team
Jay and Nathan
Everyone was so lovely thank you to Jay and Nathan especially very knowledgeable and friendly. They answered all of our questions and let us test drive the car on dual carriageway. We said we were hungry and Nathan overheard us and gave us a cookie! Very thoughtful thank you! We bought the car same day
11 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Dear Harriet, Thank you so much for your kind words. We’re delighted to hear that Jay and Nathan provided such a knowledgeable and friendly experience, and that you enjoyed the test drive. It’s lovely to know that the little gesture of a cookie made a difference! We’re thrilled you found the perfect car and chose to purchase on the same day. Your feedback truly means a lot to us. Wishing you many happy miles in your new vehicle! Best wishes, The Sytner Select Swindon Team
Platon and naill were fantastic ,great…
Platon and naill were fantastic ,great place to buy a car ,so easy and care free
7 de julho de 2026
Avaliação não solicitada
Resposta da Sytner Group - Sytner Select Swindon
Thank you very much for your kind words. We’re delighted to hear that Platon and Naill provided you with a fantastic experience and that you found the process of buying a car with us so easy and care free. It’s always our aim to make every customer feel valued and comfortable throughout their visit. Your positive feedback means a great deal to the whole team at Sytner Select Swindon. We look forward to welcoming you back in the future.
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