I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowle... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... Ver mais
Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
Always a good experience with West London Audi. This visit was for a service and MOT and I was able to wait while they did it. All the staff I encountered were very friendly and welcoming. Special men... Ver mais
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
958 Great West Rd, TW8 9BQ, Brentford, Reino Unido
- 020 8380 4000
4,6
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Swift service
17 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Jocelyn, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at West London Audi. We look forward to welcoming you back in the future. Best wishes, West London Audi Team
The staff was very kind and helpful
19 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Pie, Thank you ever so much for your kind words. We are delighted to hear that our staff were both kind and helpful during your visit. We look forward to welcoming you back to West London Audi in the near future. Best wishes, The West London Audi Team
Avoid
I put a deposit on a car that was supposedly in stock on 27th May. Subsequent promises and still no pictures of the car have been uploaded for me to view, and having requested a refund of my deposit it still hasn't been received after 9 working days.
I am over 60 years old and have bought numerous cars over the years, this is worst experience ever.
27 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear T M, We sincerely apologise for the disappointment and inconvenience caused during your experience with us. We appreciate your feedback and understand how frustrating this must have been, especially after your many years of purchasing vehicles. It is certainly not the standard we aim to provide. I know the issue has been discussed and resolved with you directly. Kind regards, West London Audi
My Audi Q7 recently experienced a big…
My Audi Q7 recently experienced a big issue with alternator. After my call and visit in West London Audi I was informed that this fault will be covered by the warranty even though my car was no longer under warranty. That was a big and positive surprise as this part of my car is very expensive.
I deliver my car to Audi dealer and it was fixed in one week!
Amazing guys, bravo!!!
12 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Slawomir, thank you very much for your kind words and for sharing your experience with us. We’re delighted to hear that we could assist you promptly and that the warranty coverage came as a positive surprise. It’s wonderful to know your Audi Q7 was repaired efficiently and to your satisfaction. Your praise means a lot to the team here at West London Audi. We look forward to welcoming you back in the future and wish you many safe and enjoyable journeys ahead. Best regards, West London Audi Team
Resposta da Sytner Group - West London Audi
Dear Andy, Thank you very much for your kind words. We are delighted to hear that you found our service both efficient and professional. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Resposta da Sytner Group - West London Audi
Dear Sukhdev K, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Kind regards, West London Audi Team
The team was professional as always
The team was professional as always, with fast timelines and quick resolve for all the identified issues.
Great service team,
Many thanks to Nitesh
9 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Lucian, Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to West London Audi in the future. Best regards, The West London Audi Team
Really good services and attitude
Really good services and attitude. I dealt with Ben who is a lovely chap
9 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Aurel, Thank you ever so much for your kind words and for taking the time to leave such a positive review. Your feedback truly means a lot to us, and we hope to welcome you back to West London Audi in the near future. Best wishes, The West London Audi Team
Excellent service from Anoop
Excellent service from Anoop. He was friendly, professional, and kept me informed throughout my visit. Everything was handled efficiently, making the whole experience smooth and stress-free. Thank you for the great customer service.
2 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Waliul, Thank you very much for your kind words and for taking the time to share your experience. Your feedback is greatly appreciated and motivates us to maintain the highest standards of customer care. We look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
Made very welcome and helpful with the…
Made very welcome and helpful with the process all the way through when the car was in
8 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Stephen, thank you very much for your kind words. We are delighted to hear that you felt so welcome and supported throughout the entire process. It is always our aim to provide a helpful and friendly experience for all our customers. Your positive feedback means a great deal to the team here at West London Audi. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best wishes, West London Audi Team
Nayan Patel has just been brilliant …
Nayan Patel has just been brilliant very helpful and is a credit to Audi
4 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Hi Amit. Thank you very much for your kind words. We are delighted to hear that Nayan Patel provided you with such excellent service. It is always wonderful to receive feedback recognising the dedication and professionalism of our team members. We will be sure to pass on your compliments to Nayan, who will be thrilled to know his efforts are appreciated. Your support means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
Great service from the entire team
Great service from the entire team
5 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Jerome, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you received great service from the entire team. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a lot to us and encourages everyone here to continue delivering the highest standards. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Very polite and helpful advisor
Very polite and helpful. Also kept me informed as the car was checked and items were raised, advising what was required.
4 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Jean, thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team polite and helpful throughout your visit. Keeping our customers well informed during the vehicle check is something we take great pride in, so it’s wonderful to know this was appreciated. Your satisfaction means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
I arrived early for my appointment at…
I arrived early for my appointment at around 12:00 pm, even though it was scheduled for 1:13 pm. Daniel was incredibly helpful and kindly took my car in before the appointment time. This is exactly the kind of customer service that I truly appreciate.
Daniel was friendly, professional, and went above and beyond to make sure my car was well looked after. The service was excellent, and I’m very grateful for his kindness and support. Thank you, Daniel, for providing such outstanding service.
2 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Good morning Jester - Thank you so much for your glowing review, we really do appreciate the time you have taken to complete this. We look forward to seeing you again in the future, kind regards, West London Audi
Good quality information on vehicle…
Good quality information on vehicle review including video. Efficient process and sensible value for money. Good quality personal service; friendly staff
1 de junho de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Nick, thank you very much for your kind words and positive feedback. We take great pride in providing a personal and friendly service, so your recognition of our team means a great deal. We look forward to welcoming you back to West London Audi in the future.
I always bring my AUDI to the West…
I always bring my AUDI to the West London showroom.I am always made to feel welcome. The two ladies at the reception desk were very friendly and helpful. On this occasion i was greeted by Ciprian Pop. I explained to him what the issues were with my car and he was very helpful. It did take most of the day to get my car back but i’m very pleased with the service.
28 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear John, Thank you very much for your kind words and for choosing West London Audi consistently. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Best regards, West London Audi Team
Amazing service as always from the…
Amazing service as always from the team.
Thanks to Nitesh for going the extra mile to service our car in good time and be such a friendly face when coming into the garage.
28 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Tom, Thank you ever so much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Timely And Good
Timely. Quick reception. Fast hand-off to the executive in charge of the event.
28 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Thank you very much for your kind words. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at West London Audi. We look forward to welcoming you back in the future.
Dreadful customer service from the call…
Dreadful customer service from the call centre. Nobody answers the phone and I was sent repeated texts asking me to communicate via WhatsApp. I followed this request but still no reply via WhatsApp or phone. Another company implementing AI with negative results for the customer I guess. Having said that the service I received from the branch even I went there and spoke to them face to face was of the standard I expect from a brand like Audi.
26 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Julia, thank you for sharing your experience. We sincerely apologise for the difficulties you faced trying to contact our call centre and for the lack of response via WhatsApp. It is disappointing to hear this did not meet your expectations. However, we are pleased that the service you received in person at the branch reflected the high standards associated with Audi. Your feedback is important to us, and we appreciate you taking the time to highlight both the positives and areas for improvement.
I had my service done at West London…
I had my service done at West London Audi last week and appreciate great support from Ciprian Pop who handled the whole process. Great service and very attentive to the details.
22 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Vitalie, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.