I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowle... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... Ver mais
A empresa respondeu
Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
I would like to express my sincere gratitude to the team at Sytner West London for their exceptional service. Back in May, my husband purchased his Audi from them, and after such a fantastic experie... Ver mais
Detalhes da empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contato
958 Great West Rd, TW8 9BQ, Brentford, Reino Unido
- 020 8380 4000
4,6
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had my service done at West London…
I had my service done at West London Audi last week and appreciate great support from Ciprian Pop who handled the whole process. Great service and very attentive to the details.
22 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Vitalie, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
everyone was very efficient and helpful…
everyone was very efficient and helpful particularly Nitesh who was really good05
7 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Amanda, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Good communication and Customer Care
Good communication before, during and after the Service and excellent customer care on arrival at West London Audi. I was greeted and looked after by Ciprian as a loyal (16 years now) and valued Audi customer.
8 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear David, Thank you very much for your kind words and for being a loyal Audi customer for 16 years. We truly appreciate your continued support and look forward to assisting you for many years to come. Best wishes, The West London Audi Team
Your customer service rep took great cate of me! Well done.
Your customer service rep took excellent care of me!
20 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Hamid, Thank you ever so much for your kind words. We are delighted to hear that our customer service representative took excellent care of you. We look forward to welcoming you back in the future. Best wishes, The West London Audi Team
Great staff and customer experience
Nitesh went above and beyond to ensure the work carried out was done as quickly as possible, and even arranged for a replacement car last minute for the bank holiday weekend so we didn’t have to cancel our plans!
Can’t fault the customer service and staff at west London Audi, great experience.
22 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Emma, Thank you ever so much for your kind words. It’s wonderful to know that we helped keep your bank holiday plans on track. Your positive feedback means a great deal to us, and we’re thrilled you had a great experience with West London Audi. We look forward to welcoming you back in the future. Best wishes, West London Audi Team
Paris is a very helpful and…
Paris is a very helpful and professional person. Thanks a lot!
18 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Elisa, Thank you very much for your kind words. We are delighted to hear that Paris was both helpful and professional during your experience with us. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Efficient service with minimal waiting.
6 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Tony, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service efficient and appreciated the minimal waiting time. Your support means a great deal to us. Kind regards, The West London Audi Team
Every time I walk in west London Audi…
Every time I walk in west London Audi is different vibes always welcome even coming for service my car or buying parts or accessories very helpful highly recommended too feel the experience.
20 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Syed Ali, thank you ever so much for your kind words and for sharing your experience with West London Audi. Your recommendation means a great deal to us, and we look forward to continuing to provide you with excellent service and a warm atmosphere on every visit.
Made the purchase of my new RS3 a great experience
I’ve been extremely happy with the service I received from West London Audi throughout the purchase of my new RS3.
The whole experience was professional, smooth, and enjoyable from start to finish, Malik Smith was very professional and I really appreciated the excellent communication and customer care provided.
Many thanks again, and I look forward to dealing with you in the future.
29 de abril de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Jay, Thank you very much for your kind words and for taking the time to share your experience with West London Audi. We truly appreciate your support and look forward to assisting you again in the future. Best wishes, The West London Audi Team
Excellent service
Excellent service from the service agent. Efficient, attentive and personable.
14 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Tomas, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
Good service and did everything I asked…
Good service and did everything I asked for.
11 de maio de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Adam, Thank you very much for your kind words and for taking the time to leave us a 5-star review. Your feedback is greatly appreciated, and we look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
I recently purchased a new Audi SQ6…
I recently purchased a new Audi SQ6 Vorsprung through this dealership and unfortunately the experience has been extremely disappointing from both a vehicle quality and customer service perspective.
The car itself has arrived with a long list of issues including cosmetic damage/marking that will not clean off, an intermittent alarm fault which randomly activates, missing Vorsprung weather mats, charging errors above 90%, and the vehicle refusing to charge beyond 98%. In addition, the indicated range is significantly below expectations, showing only around 245 miles at 98% charge despite the published WLTP figures being far higher.
While issues can happen with any vehicle, what has made this experience particularly frustrating has been the complete lack of effective aftersales support. I have been seeking assistance since day 6 and less than 100miles on the clock. I am now attempting to reject the vehicle entirely as they wont put anything right despite owning only three weeks and it still has less than 500miles on the clock.
It is almost impossible to get hold of anyone at the dealership,
Promised callbacks are routinely not honoured and communication has been extremely poor throughout. The responses received from the VIP sales exec Ben McClaskey have been especially disappointing and, at times, dismissive.
Examples include:
Telling me to go and buy the missing vorsprung features myself
Advising that its easy and digital sound packs expected at delivery could simply be purchased through the MMI for a few hundred pounds.
Responding to concerns about the cosmetic damage by asking whether I had “considered cleaning it”
For a brand-new Audi SQ6 Vorsprung, this level of customer service is simply unacceptable. The attitude shown towards genuine concerns has been dismissive rather than proactive, and the dealership has shown very little ownership in resolving the issues properly.
I expected a premium experience purchasing a flagship Audi vehicle, but unfortunately this has been one of the poorest customer service experiences I have had.
I sincerely hope the dealership improves both its aftersales processes and its approach to customer care because at present I would struggle to recommend them.
19 de maio de 2026
Avaliação não solicitada
Worst customer service
Worst customer service. Service overpriced and blamed me for damage to car. I was Mercedes customer. I have now sold and never again.
9 de abril de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Mr Goddard, We are sorry to hear about your disappointing experience with our service, I think you have left this review for the wrong Dealership, we are Audi in West London as opposed to Mercedes Benz in West London, we would appreciate if you could correct this. Kind regards, West London Audi Team
Audi representative Nitesh Varsani…
Audi representative Nitesh Varsani was very helpful
23 de abril de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Jagoda, Thank you very much for your kind words. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best wishes, West London Audi Team
Communication difficulties
Difficult in communicating with dealership due to, having to speak to machine for callback not person.
Attended for service and MOT on 22/4/26 and car given back to me with same problems as it went in with .Also received video of other work car needed after I had got home with car!
22 de abril de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Marian, We are sorry to hear about the difficulties you experienced with communication and the service of your vehicle. We appreciate your feedback regarding the callback system and the issues with your car following the MOT and service, we are in contact with you directly to resolve any outstanding issues. Kind regards, West London Audi
Job was done in time and the service…
Job was done in time and the service from the sales prople was informative.
24 de abril de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Tyler, Thank you very much for your kind words and for taking the time to share your experience with West London Audi. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, West London Audi Team
First Class Service
Car I wanted was in London which was too far to go as I live in Scotland.Moumin delivered my new car to me and took away my old one. This was great as it saved me a very long journey. Moumin was very helpful and I'm delighted with my new Audi and brilliant service provided
21 de abril de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Thank you very much for your kind words, Mairi. We truly appreciate your feedback and hope you enjoy every journey in your new Audi. Should you need any further assistance in the future, please don’t hesitate to get in touch.
Was very good service on reception
Was very good service on reception
23 de abril de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Ahmad, Thank you very much for your kind words regarding the service you received at reception. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Very attentive
Great service for my car. Quick execution and transparent what needs to be fixed.
22 de abril de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Andreas, Thank you very much for your kind words and for taking the time to share your experience with West London Audi. Your positive feedback means a great deal to us, and we look forward to continuing to support you and your car in the future. Best wishes, The West London Audi Team
Kreshnik was welcoming and supportive…
Kreshnik was welcoming and supportive in getting me the car that I wanted.
17 de abril de 2026
Avaliação não solicitada
Resposta da Sytner Group - West London Audi
Dear Amar, Thank you very much for your kind words. We are delighted to hear that Kreshnik was welcoming and supportive throughout your car purchase. We hope you are thoroughly enjoying your new car and look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.