EE Avaliações 

Really unreliable broadband/wifi. I work from home and it constantly cuts out with no warning or explanation. The app is beyond useless - I literally can’t access it. I log in with all the correct information but continually get a “sorry, there seems to be a problem” error message.

This means I can’t check my bills, I can’t check my account, and I have no insight into any of the countless tech issues that come up. When I text for “help”, I’m told there’s no issues in my area or with my connection, but this isn’t accurate.

I want out of my contract with EE because despite claiming to be the UK’s best network, I have nothing but problems and no way to get help or solutions. You should get what you’re paying for but EE fails to deliver.

It’s also insanely expensive for a truly appalling service.

I have been an EE customer for over 10 years, so I’m extremely disappointed with the experience I’ve had trying to do something that should have been relatively straightforward — transfer my existing number from a personal EE account to an EE Business account.

I have wasted around three hours in total: almost two hours on the phone, being passed between different teams who seemed to have no idea what was happening, plus another hour preparing all the company documents EE specifically asked me to provide.

When I first contacted EE, I was clearly told that the transfer could be done. Based on that advice, I was asked to provide a substantial amount of information and documentation relating to my limited company. I spent the time preparing everything and submitted it as requested.

After all of that, I contacted EE again today and, after another lengthy wait and being transferred between departments, I was finally told that the transfer cannot be done at all.

This has been incredibly frustrating. Different departments seem to give completely different information, there appears to be very little communication between teams, and as a long-standing customer I feel my time has been completely wasted.

Had EE simply told me correctly at the beginning that the transfer was not possible, I could have avoided hours of unnecessary calls and paperwork.

After more than 10 years with EE, this experience has seriously made me consider moving my number and business elsewhere.

I switched to EE a few months ago for my broadband, TV and mobile phones and it’s been mistake after mistake from EE since then. From randomly being overcharged or charged for services I didn’t sign up to, to messing home my home moving package to roaming not being set up correctly. I’m being overcharged to this day and gave up trying to resolve it as they will not deal with it. Customer services are rude, arrogant and unapologetic. Managers fob you off. To top it off the pricing is extortionate. Yesterday I escalated yet another mistake they had made and instead of a manager calling me back to resolve it I received a text to advise the case had been closed. This was in relation to being charged for a roaming package that was never properly activated by EE rendering it unusable. No resolution and again, no apology. This is the worst customer service of any provider.

My grievance was resolved although some technical error by EE very very slightly inconvenienced me a Co Clare man resolved it

Embarrassing Company
I am writing to express my extreme disappointment with the way my account and service have been handled over the last 7–10 days.

My internet service was disconnected, leaving me without any connection, which has caused significant inconvenience. Despite several phone calls, I do not feel that my concerns were listened to or dealt with properly.

I specifically stated that I did not want two 4G portable routers to be sent to me, yet they were dispatched anyway. I also clearly asked for a return label not to be issued, but one was sent regardless.

I have now been informed that because a return label has been generated, I am unable to renew my service. I find this completely unacceptable, especially when these actions were taken against my explicit instructions.

The handling of this matter has been extremely frustrating, and I feel badly let down by your company. I would appreciate an immediate review of my account and a clear explanation of how this situation will be resolved as quickly as possible.

I look forward to your prompt response.

Reply from EE
2 minutes ago
Hi Sandra,

Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.

We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.

For other ways to get in touch, please visit our website

Thanks – CW

I got this lovely answer from EE. The problem is I’ve been trying to call 150 and no one answer. I’m still waiting for a call back. The 2 times they called me, I answered and they had the audacity to say that I didn’t. The only sound I heard when I answer the call was silence. I won’t stop complaining until I have internet. You won’t shut me up with new phone numbers. My phone works fine with WiFi. It’s your network that’s not working. In several places. From Bournemouth to Poole. It’s entirely your fault. You know my number. I’ve send enough texts to 150 for you to know it. Fix it. I’ll be here every day complaining. I’ll look for other places to complain. I’ll be at the shops Monday to complain. I’m paying a lot. Fix it

My 92 year old aunt has EE mb phone contract. She rang to say her phone had stopped working .
EE talked or miss sold her anther another contract
. Only found this out by going into a shop with her fortunately.
The person in the shop was great told us she had been miss sold this extra contract and cancelled it .
So now EE is sending a bag to my aunt and they e left her to take it to a post office!!
Surely having put her through this the least they could do is pick the miss sold phone up from her .
As usual big companies. Nothing we can do .
Terrible outfit . Taking advantage of OAP boo !!!!

I should have never go with EE. When I went to see them about switching from Sky to EE( mobile, TV and broadband)they told me they will do everything for me which was a lie. I was billed twice. I went to see them in person to say that I was charged twice, they informed me to ask Sky for refund. When I called Sky, they explained that my TV was not cancelled. She also confirmed to me that I was not the only one that I had this issue and was told the wrong information by EE. Well after my two years contract, I am not going back to EE. I was told by EE on the phone that the cancellation fee will be £1200 charges for early termination which I was never told. Too many lies and misleading from EE.

I am an EE customer in Lincoln and I had lost my phone. I bought a replacement from Cash Converters and chose to buy a SIM card from the nearby EE branch. I am elderly with no IT skills and I was hoping that someone would help me get my phone working again. Eventually they did help me but the experience was not pleasant. They made me feel about as welcome as a fart in a space suit.

I was excited to try this place, but the food was lukewarm and lacked flavor. Service was definitely slow, and it took ages to get our drinks. I really expected more based on the hype. Not worth the trip for me, and I doubt I'll return anytime soon.

Abysmal. Broadband tv not working for 2 days. Almost impossible to get a response from EE. Booked an engineer visit for today and no show. Eventually got a call from BT saying their engineer would attend… Absolute shitshow run by liars. Will be leaving soon I think.

Tried to add money on my android mobile phone and it was a nightmare.
Usually no problem but there is a new system by the looks of it and it was so difficiltto use.Not customer friendly at all. Usually just contact 150 and pay. Now it is so drawn out I gave up and tried 360 which was given to me. Then the whole process srarted again for the fourth time!
Even the operator admitted that the new process is csusing problems.
Come on EE sort yourself out!!!

Reference to my previous review.
I am still waiting for a call from Sam.
I was let down by EE BT. I was without connection for over four days almost five. My replacement Hub arrived on the fifth day. I have put in a complaint and still I’m waiting. Thank you

EE TV not at all suitable for elderly vunerable people. Not suitable for anyone with poor tech skills.Took us (couple in our 80s) over 2 months to get basic aervice sorted after many call to customer services and two visiting engineers. Even when servicebis sorted we then have the hassle of having to sign in to mist of what we want to watch. Absolute continuous stress. Not enjoying the experience at all. Unless you are entirely comfortable with tech, forget itm

I was taken into hospital and held, and started to panic about my bills. EE was honestly a saving grace by putting my bill on hold and keeping my services going. For the past 2 months. The people i talked to where extremely understanding and I felt them and EE wanted to help :) definitely a service I will be using again and recommending to friends and family...

I've just moved to EE from Giffgaff, mainly to get better reception in my area. I'm beginning to wish I hadn't! Trying to download and use their app has been impossible, and I haven't fared any better on their website. I've just gone round and round trying to create a security pin without luck. The service drops out and takes you right back to the beginning, in my case, six times! Would absolutely NOT recommend this company.

If there is 0 stars I would have given that, I have pay my bills even the WiFi is not working, because I’m bounded by contract

Took a contract out in November 2024, it has recently come to light that I have unknowingly been paying approx £20 plus too much for the last 15 months. Our local branch discovered it when I went in to discuss another matter. It appears that the branch that set up the contract didn’t take off the available discount at the time. After several visits to my local branch who contacted Head Office while we were there it was finally decided they would re-imburse by reducing my monthly payment until the over charge was cleared. I wanted a refund which amounted to £340.00 not a monthly reduction. I have to go into the local store (again)so I can speak directly to Head Office.I am 81 with mobility issues and had 2 hospital admissions in May. I rang Head Office myself today and now being told I have no refund due!! The manager in the local branch has been brilliant and had a lot of patience trying to sort this issue out. Head office are saying I had a phone call after 21 days of signing up, I haven’t a clue what that would have been about and very conveniently EE has deleted the content of that call!!

I was sold an additional line under the pretense that this was a better deal for my existing line. I am autistic and find it incredibly stressful speaking to people on the phone so I was extremely upset to find out that I had been lied to. They did cancel the extra line when I contacted again, but I still feel like i was intentionally misled just so they can boost their sales numbers given that I mentioned to several staff during the process that I wanted a better deal (not an extra line).

And the reason I mentioned this ti several staff? Because its almost impossible to get to speak to the right person. You ring 150 and they put you through to a chat swrvice, who then spends ages going through security to tell you theyre going to put you through to another team, who does the same and then says you need to speak to someone on the phone.... by which point its been around an hour of going through the same questions with multiple people who are also trying to upsell you.

The app also makes no sense and is confusing to navigate and there is no clear way to keep track of what you are paying - it shows your most recent bill but does not seem to have older bills to check or what your current deal is (when I was given the extra line it did not tell me anywhere how much i was going to be paying, I only knew I had an extra line because a new number appeared on my account). Honestly the only reason I haven't changed provider is i feel trapped because I know if I ring to cancel they'll offer me deals (which will probably be falsely advertised as well) to keep me with them and I wont be able to be assertive enough

I wouldn't even give it a 1 but it won't let me write on here otherwise . EE have been charging my terminally ill dad for 2 x broadband since november last year . EE door knockers came and changed the broadband but didn't cancel the old one I have called 4/5times now trying to sort this out .my call on the 15th of may said they were sending a cheque out for his refund and would arrive within 7-10 days .I called again on 2nd of June as it was past the 10 days. I was passed to 3 different people and the last person says there is no refund .I have a case number where all these details are suppose to be kept. The lady promised to call me back but never did . I call again today to be told that the computers are not working and to call back in 2 hours . I am very disappointed in this company as my did is not a well man and if I wasn't sorting this out for him they would probably still be taking money from his account 😡🤬