EE Avaliações 

Having been with no other mobile provider since mid 1990's (Orange then EE) I was extremely disappointed with recent customer service provided after renewal of my contract.
Instead of a Galaxy S25 Ultra I received a 'Dummy' S23 (confirmed by staff at an EE store).
I was promised contact from fraud department within 3 working days to discuss.
No contact after one week so called EE and after going through whole story for 4th time told I'd be sent a bag to return 'dummy' handset so warehouse could carry out examination, same warehouse that had packed 'dummy' phone.
So, extremely poor service, no apology, no explanation or customer understanding.
Shall be leaving EE

Worst customer service in world
Absolutely dreadful

I would give 0 if I could. Woke up to £300 taken from my account, now have to go through Ombudsman to try and resolve as apparently I agreed to cancel one of my contracts early, like people haven’t got enough going on. I’ve been a loyal customer for years and years why would I just end a contract like I can afford to pay out right! And to top it off the signal is absolutely rubbish !!!

EE mobile will only allow you to change address on your account by speaking to them in person on the phone and they make it very difficult! Are we still in the 1980s?

Having to give 1 star to EE is one too many. EE for the last 5 months hasn't provided any mobile service in my area but continued to charge me the full price monthly. I finally left EE today, the best feeling for the last 5 months, to be able to use my mobile phone wherever I go. My experience rate with EE is 0 ( zero) in everything. This is how good I rate them. If you are thinking in moving to EE, RUN AWAY AS FAST AS YOU CAN!!

I tried to get a PAC via text to avoid customer service. Auto text advised as I was on a multi contract it couldn't do this and I need to go to Myee online. Did this but continually got "this page isn't working" meaning, hey ho I have to call customer service, after 35 minute wait I got through. 12 months ago, I purchased a new Honor phone for my wife and EE threw in a free Honor tablet, didn't need it but accepted as it was FREE. Several months later I realised that EE were charging me £22.00 a month for said free tablet. Trying to get some sense out of their shop staff was nigh on impossible but eventually managed to speak to a "guide" on the phione, who recognised the problem and I got a refund, with no interest offered on EE having my money for 9 months. I have now ditched EE for Lebara, massively cheaper and when the remaining part of the contract, for my wifes Honor phone is up, I will do the same for hers.

EE has one of the most difficult cancellation processes among mobile operators. The only way to cancel a SIM plan is by calling 150, which typically involves a waiting time of 30–40 minutes.

Although EE promotes its app, website, and text support as convenient service channels, none of these options actually allow you to cancel your plan — they all redirect you to call 150, making the process unnecessarily time-consuming and frustrating.

It’s unclear why EE does not provide an online, email, chat, or direct cancellation option, which would greatly improve the customer experience.

EE used to provide a very efficient and affordable service but within the last couple of years they have become very expensive. We moved over to their broadband from Sky which has proved to be a big mistake. Promised a lot but not delivered.Not impressed at all with it compared to the Sky package and its expensive. Overall its seems they charge you for every additional service they offer. NOT happy with it at all and we will complete a buy out of the contract soon. EE used to offer a very competitive and cost effective service but have now dropped off BIG TIME. Time to leave!!!

Have 3 unlimited sims for the family, they all moan it’s rubbish service in our area Northampton looking to leave asap when found the best alternative after research, wish I had researched better!!!

My experience with EE was horrible. I went with my friend in early September to get a 4G device for our flat and after we connected it in our flat it stopped being functionable after just a few days. We were very disappointed and called to cancel our account with EE and told on the phone that we wouldn't get charged for the first month. We ended up getting charged and when we called to ask for refund they said they would refund us in late October. We then didnt get refunded and spent a lot of time on the phone with many incompetent employees that all failed to access our account on the phone and would not help us understand what was the issue with the refund and why we hadn’t gotten the 40 pounds yet!!
Overall the experience was horrible and I would not recommend.

Returning a Smart 5G Hub was an absolute nightmare. Once I received it I found it didn't suit the purpose intended which is fine. I called about returning it which should be easy. 1 month and a half and 7 phone calls i finally received an tiny envelope for a box to return, so I just taped the envelope to the box. it then took another month and a half and 5 phone calls to receive a refund. in all this time I kept receiving letters saying I was missing payments and that my account will be cancelled. I filed a complaint on the phone and still never got a callback withing 72 hours which I was promised. Every phone call felt ignored after I spoke to them, Highly recommend to steer clear of using EE in the future.

Ee have to be the worst provider I have used started contract 06/25. They are greedy and unreliable, the connection is awful and so is the app

I’ve had a terrible experience with EE mobile broadband. Constant dropouts, incorrect billing showing £1,200 owed, and repeated suspensions caused by EE’s own mistakes. I was mis-sold two SIMs I didn’t need and spent days on the phone trying to fix problems EE created. Even staff in-store admitted I shouldn’t have been sold that setup. I rely on Wi-Fi for work and this whole experience has been stressful and disruptive. I’ve cancelled within my cooling-off period and switched to Sky — never again.

EE provider are rubbish. They are not able to manage EE/Broadband together . My concerns opened since June 2024 and after 15 months still unresolved.
Made at least 20+ complaints but officers in the EE has no clue how to resolve the complaints.

One star is one too many. Broadband keeps dropping out hopeless to do any thing on the internet.
Thank goodness for Talk Talk.

This is a shit phone provider, I have all but troubles it raises my blood pressure. The phone doesn’t receive a calls and friends and GP complaints about calling. Always problems with billing with enormous charges. It was my biggest mistake to move from BT which I had no choice but to do. Keep away from those robberies

Broadband connection went down 8 Aug. Open Reach took several days to find and fix fault. EE told me I needed to upgrade from copper to fibre. Engineer eventually came out 15th after router was delivered. (8 days with no connection). 1st Engineer used every excuse possible to avoid doing the job and left. Another Engineer turned up 21st ( now 14 days without service), did the job with no probs. Amongst all this EE told me I’d need a new phone as my almost 5 year old Samsung was no longer compatible (another long story). The problems I had to get the phone up and running, including a 2 hr phone call to EE is too long to go into here. EE have now offered me £37.44 compensation = £9.36 per day = 4 days with no internet connection!! This despite yet another long call to EE. Can’t say how many hours I’ve spent on phone and several visits to EE shop but I roughly make it almost 3 days. Not going into the lack of communication there is between EE and them.
There’s a huge amount of misinformation passed between EE and Open Reach, sad lack of customer care, apart from maybe 2 of the ‘Guides’ - complete apathy.
Unfortunately by the time the problems have been resolved it’s too late to cancel my agreement. Rest assured I’ll be cancelling all dealings with EE just asap.

Mobile suddenly stopped working. I have children with special needs and it is crucial to have a phone. BT and EE now one and that is how I ended up with them.

At our ripe old age of 70+ it was a brilliant experience to talk to Tony Wood (human EE operative).
In a world of robotic customer service EE excelled via Tony by providing an operator who could discuss our concerns and offer options in a compassionate and comprehensive manner. He was genuinely concerned for our worries regarding costs & service, additionally offering to assist us in the future.
As a consequence of his help in resolving our worries we will continue with EE. Take note other service providers.

Utterly hopeless. Upgraded the package to include Sky Sports and it wasn’t switched on. The same thing happened when I last upgraded a year ago. Called to ask what happened and was kept on hold by a confused operator for 45 minutes. I hung up and still don’t have the upgrade. Since the merger with BT, the virus that is BT ineptitude has run riot within EE. Avoid these at all costs.