EE Avaliações 

No bother EE send me an email saying you've closed my complaint and your glad you could help.
What did you exactly help with nothing and your still not getting a penny off me for broadband that keeps dropping
You can chase me for it and you'll still not get it cost you more to chase me than the early exit fee that I'm also not paying.
Going on reviews I'm not the only person that's had trouble with this company just proves there is no loyalty there to customers your just another company thinking about money.
Anyway Good luck getting any future payments from me as your getting nothing

My husband and I have both updated our Phones,Samsung S23 Ultra.
Dean in the Huddersfield Kingsgate Branch was very efficient and patient.
We are very happy with the service and loving our new phones.
Thank you. 👌BTW.. this review was from last February 2023.

They increased the tariff by 14.4%
When I sign the contract nobody tell me about increasing prices each year.
If you want to cancel the contract they want to charge you full amount. The worst company ever.

THE WORST CUSTOMER SERVICE AVOID!!

I've been with EE for at least 3 years, and every single time I contact the customer service team all I get is the most impersonal, useless, auto-generated responses.
There is no intent to offer genuine human customer interactions, their team are completely unempathetic, unhelpful and robotic in their responses.
I do not often write reviews but I am sick to death of the horrendous service - I would never choose EE again and I will be leaving the second my contract runs out.

I’d been pleased with EE and would have renewed my mobile contract but the price went up to £20+ per month for SIM only 500mb data.
Cancelling the contract was straightforward and I was sent my PAC to port my number.
Half an hour later I received a phone call from EE, they didn’t want me to leave and could reduce my monthly bill to £6 per month. I pointed out I’d already arranged a new contract, new SIM was on its way. I could cancel but that giving me more work.
Why didn’t the young man dealing with me cancelling just offer me the lower deal or put me through to someone before I finalised? I would have stayed.
You’ve lost a customer unnecessarily.

Literally the worst customer service I have ever received. Rude, unhelpful advisors who just had no clue. Glen on the tech team basically tried to blackmail me by saying he wouldn't transfer me to the cancellation team unless I agreed to pay £250. I couldn't hear the advisors for other people screaming and shouting in the background and when I mentioned this to the advisor he said 'yeah theres people messing on'...... WOW. Be cancelling as soon as I possibly can.

Would give 0 star I could. EE proceeded with the direct debit deduction despite me cancelling my contract which is no small amount. It's taken 3 phone calls and a store visit and 1 month down the line they are still sitting on the sum. They say they have records of me returning the phone etc yet is keeping my account active. This is beyond disgusting!

APPAULED, REPULSED AND DOWNRIGHT OUTRAGED.
All due to your systems making an error I'm now paying the price. In this current living crisis there was no sympathy, no means to assist just straight up "you're paying for our systems mistake on your account" I've been with EE for many years and never have I encountered such BS with them before. I'll seriously be reconsidering renewing my contract with this company. THE WHOLE WORLDS GOING TO SH!T AND YOU DONT CARE!

Very poor customer services. Have waited for over 30 minutes to speak to someone, be put on hold, and then cut off. Called back for another 30 minutes - same situation. Cut off again... What now?? All this because i tried to sign up for a £20 subscription and have been charged £40. Con.

Scammers

They sign you into a 2 year contract , then hit you with a 14.4% increase . Con artists .. if you join this company insist on 12 month only contract . Do not do 2 years .

Awful company. I am definitely swapping to sky as soon as I can. Not given these greedy people anymore of my money.

Awful company. Greedy company. Charging silly prices for a service which is shocking and lack of loyalty. There are better services and contracts at cheaper rates. 14.4% increase per phone when I’ve been with them for 20 years and I two phones with them. Over £180 per month.

Absolutely brilliant. Their live chat is fabulous and when I was doing an early upgrade their staff member on chat was very patient with me deciding! They went above and beyond to make sure I got the best deal too!

Really bad service not able to use network now so slow. Really annoying and frustrating poor service too. Hardly getting two bar at this point. I have checked speed 7.88 download and 1.21 upload, so bad. Big name but seriously services are very poor.

Don't try and get through on a Saturday, you'll be kept on hold forever more. And they send out phone upgrades without clear instructions and without charger adapter plugs these days.

An appalling company . Tried to upgrade my phone - the site fell over 3 times. Others have complained too. On 4 th occasion they took £113 from my account and no phone or upgrade found on their records! Got nowhere on the phone to them - told they couldn’t match my details even though it’s the same account they’ve used for years! I have to go to my bank to recover the money. Jumped ship to Sky. As I said appalling lot and utterly incompetent staff and systems . AVOID!!!

My son is constantly paying money to them. Apparently he had multiple subscriptions open which he hadn't even used was in debt of £800 when he was months away from ending his 2 year contract. Every time he arranges a repayment with them and pays it them up the repayment or cut him off. It's never ending it's like being in a nightmare as I have to keep helping him pay it. I gave been with Tesco mobile for year and never had a problem. EE you are shocking you rip your customers off. I recommend Tesco Mobile and Kevin Bacon you should jump ship although the reason EE customers have to be ripped off is to pay mr Hollywood to act in their advertisements

Worst worst worst network I have ever seen in my life. I will not recommend any one or continue service with EE. My iPhone was broken so I had claim it like Couple of months ago and they told me 120£ charge for it . After EE didn’t took the payment from my account or no call or not even email or message for payment but last week I have reviewed a mail from moorcroft group who is debt recovery limited. EE didn’t inform me for any payment or no call and direct this debt company contact me and asking me for £149 . I will not recommend any one to join EE network. I try to call EE and went to shop but no one help me . 0 zero star to EE.

Please don’t not use e e they are a total rip off

Bought two EE SIM cards for £35 each to be used while travelling. Was assured by the salesperson and an SMS that the SIM cards would work in the EU and UK only to land in the EU with no service! Wish I’d read some reviews before spending so much money.