EE Avaliações 

Website lets you book in phone repair at shops to be fixed within 2 hours - not true. Went there and was told by shop attendant "oh yeah, people do book to repair here but we dont do it" Really? So if your desperate enough to want your phone fixed you have to go Westfield. I tried to complain on website and even their complaints form doesnt work. Gives you indication of how this firm is run. Incompetent.

I have been with EE since they were Orange as have my husband and son. The customer service is horrific!! The only way you can speak to a human being is if you go through to disconnections. Then you are on hold for over 30 minutes.

Sometimes you need to speak to a human and not an app or automated service. EE you should be ashamed of yourselves for what you charge customers. Absolutely shocking, I would never ever recommend EE. NEVER!!!!

Please keep yourself away from this broadband. Once the contract finish i am
Cancelling at the same day and will never suggest anyone to have this internet.

Tried again incase was off on wrong foot nope three month in they start putting blocks on phone sending calls to voicemail for no reason so joined Giffgaff thinking try cheapest about and they’ve done everything they can even keep giving bonus all the time, ee already made there money on calls and texts cost them nothing friend works there only internet your paying for and still greediest company ever don’t sign with them- this is my opinion on using them and no way a statement against the company as they may try sue now more customers know the lines have been paid for last ten year been pure profit to do nothing

I went to get bt broad band and TV. They went through the broad band then said we do the television. And they could change my O2 to EE.
My wife phoned and I explained the deal. She was asleep not happy with EE
The bt sales man assured me everything would be good
I went through with it
I got home looked at the dreadful reviews and went on line and cancelled under the 14 day cool off
All these reviews with nothing good to be said about them cannot be a lie
I keep getting messages but I will just block them
I have cancelled online

Went through 1p mobile to EE from Giffgaff. Informed that my number was ported successfully 50 hours ago only to find that I have no telephone call facility. Contacted EE as 1p Mobile says they have not responded to request to find out what the problem is. Spent ages posting info to EE only to be told hours later that there was nothing they could do. This actual conversation online was total waste of hours of my time as the person dealing with it could have told me the information in the first place. Although they have failed to explain what has gone wrong it is nothing to do with them still!!?? It just seems that no one is responsible when someone loses their phone number and cannot make calls in or out. Everyone has a reason to blame someone else and no one takes the blame and you’ll never get to the bottom of anything that that’s gone on because no one cares enough to tell you.
Useless customer services once more.

Tried to order a phone, absolutely terrible service, demanding extra identification - hours after the order was placed, for a phone.... Feels like some sort of scam and then they still didn't process the order after several hours. And we had paid for before 12 delivery, which was never going to happen. Talked to others and they had similar issues, but also had faulty payment screens, incorrect messages about cancelled orders and stroppy call center staff.
Just a complete mess.

Brilliant customer service. Everytime i use them they are so helpful and nothing is too much of a problem for them.
I think that EE are the best mobile service provider worldwide. Keep up the good work.
Well done EE from Vanessa

Just an awful money grabbing company. Started my contract at £84 per month. Now £102.50 per month. I had a watch with them and let the contract run out. Was £27 per month. Now my new bill without the watch is £110 per month?? Contacted them and got told tough, nothing we can do, no help, no ideas, no solutions. Please do not use EE, they are just the biggest rip-off company out there. I'd leave if I could but they load the early cancellation fee that high that it's impossible to afford.

Customer service advisor just basically admitted to charging me roaming charges when I was in the UK..Signed for a new phone at £64 pounds per month.Actually turned out to be £143 pounds per month.Customer adviser told me to take phone back to we're I bought it.THEY JUST LIE CONSTANTLY..Avoid at all costs..

Charged me for Netflix twice despite the fact I don't even use Netflix. Absolutely useless customer service

Took out 2 mobile contracts at store. Neither had any service where I live. Despite postcode checker saying great 4g and 5g. After weeks of no help from customer services,failed callbacks and them closing my complaints,I cancelled direct debits and contacted ombudsman who told me after weeks that felt ee done enough to help. Yet they done nothing. Theve smashed my credit score to bits despite me eventually paying both contracts in full to end the bombarding of threatening letters and debt collection. And on top of this I also lost my number I took to them and had for years. They really don't care one bit. Hours spend on customer services and emails. All useless. And no cooling off period if bought from a store. only online.Postcode checker lies. Store lies. Customer services lies.complaints department lies and ombudsman sides with them. BEWARE. Also still reporting non payment monthly to credit ref agency despite paying all moneys owed months ago.

Took £350+ from my account for cancellation fees in spite of being within the cooling off period when cancelling the contract.

I'd received reassurances on more than one occasion that this wouldn't happen, and having called up about the money was told it would be back within 7 working days. After a week and two days it's not back in my account.

Avoid these cowboys at all costs

Ofcom and Age Uk are letting pensioners who receive Pension Credit know that they are eligible for a Social Tariff reduction on their mobile phone payments. My mobile sim only deal is with EE, I'm 72 and on Pension Credit. At the moment I pay around £32 a month so I rang EE. The person I spoke to had not heard if this. She did not know what a Social Tariff was, but was pretty certain EE/BT did not do it. She said she'd consult someone and put me on hold for 12 minutes and did not return. I then hung up, tired of listening to the dreadful tinny music. But I persisted. I rang again and spoke to the marvellous Giz. He DID know all about the Social Tariff!! He worked through the short process and within 10 minutes I'd accepted a new Tariff HALF what I'm currently paying. Giz is with BT/EE, its easy for customers to feel muddled by the merger of the 2 companies. Perhaps just one name would simplify things? My Tariff begins on Monday, so in just a few days. I encourage all customers on Universal Credit or Pension Credit to give this a go! Test the waters with your suppliers. And above all PERSIST as I had to today. Thanks for being fabulous, Giz!!!

Under zero 0️⃣ Star! Don’t trust anyone else to this F ee , They are SCAMMERS
I recommend everyone don’t trust and not to contact or contract with this F…. Company.
They’re Scammers.

I have just listened to my daughter on to Avril who, quite frankly couldn't be bothered to help. Spent most of the call silent and making notes. Seemed unable to read or understand any notes left following the previous 4 calls my daughter had made. All she wanted was a sim only following her upgrade. Time for some training I think EE

I’ve been with orange/ee nearly 30 years and the experience today just cemented why . Absolutely superb service. My 10 year old has used a riditount of storage on her first phone and shakia helped me with it took about 40 minutes and really helped us both . She was amazing so patient and kind and just the perfect person to help us.

Oh holy heck NO!!!! I was a customer for less than 2 weeks and I was out the door. These people are really bad!!! Life is too short. It’s chaos with them. The thing that made me finally walk after days and days of mucking about, was they admitted the block texts from other providers so I could never register with my broadband app with vodaphone as they blocked them sending the security code to register with my app. If they are restricting texts, they should be telling people up front. It’s shady

I'm a previous sim only Plusnet mobile customer, the coverage was fine, my billing was consistant so zero complaints. They stopped their mobile service and transferred me over to EE and its pants!
My calls get cut off, almost like theres a time limit on them, the coverage is 80% of what it was and the charging is up and down like a yoyo....and their app only works when it wants to!
NOT HAPPY. Plusnet please start your mobile service again!!!

My son changed his ee contract on his phone 7 months ago .He informed them and got the pac code .He changed his address and fortunately on checking his credit rating it showed a default .He had cancel his DD not aware that there was a balance outstanding .. After persual of your website it states 'Your account has been through a full collection cycle before default' what does this mean ?
My son had the same phone number when he changed provider ,same email address together with giving EE his new address .
He tried to pay debit off over phone recently and the person on phone just said he didn't know how he could do that ,when speaking another person , he said he couldn't pay it as with the bailiffs and another told him to email but no email address.
He was extremely stressed about it all so I decided to take matters in hand I knew from looking at the Citizen Advice info I could pay it off I did .
If you had emailed , phoned or wrote to his new address he would have paid the debit off straightaway but now he has a bad credit rating. Totally unfair.
In addition it took a total of 10 phone calls from myself and my son to sort out .Your system were down we were told and a promise to phone me back wasn't made .As stated above I did get through eventually and when I did it couldn't have been easier to pay the debt.