TAXIFIRST, proudly powered by the Takeme Group. Avaliações 

580
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

My driver came to pick me up tonight to take me home and was already on a personal call before I even got into the car. When he hung up, he started asking me really personal questions like, what do I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Arrived on time. Vehicle clean outside and in, smelt fab! Steve the driver very polite and interesting to chat to. Only the second time using Taxifirst so much better than the first, journeys on the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Needed a taxi several times yesterday to get from the garage to work, home and back again while my car was being serviced and MoT'd. They arrived quickly were reasonably priced and each of the drivers... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve used them twice now to get to the train station and they’ve been absolutely superb. They have kept sending messages with reminders and updates, the car was there even a few min earlier and the jo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Táxi

Escrito pela empresa

Taxifirst is now part of the largest growing taxi group, "Takeme" with over 3000 registered taxis drivers throughout the whole uk.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

580 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 25% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(580)

4 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Very uncomfortable experience

My driver came to pick me up tonight to take me home and was already on a personal call before I even got into the car. When he hung up, he started asking me really personal questions like, what do I do for work, where I worked, do I have a child and then started making comments about my appearance that made me feel really uncomfortable. He wouldn’t even take the hint to stop talking until I called my friend on the phone.

22 de julho de 2026
Avaliação não solicitada
logotipo da TAXIFIRST, proudly powered by the Takeme Group.

Resposta da TAXIFIRST, proudly powered by the Takeme Group.

Good morning, Miss Gojke
Please email control@taxifirst with your complaint and booking details so we can investigate this for you asap. Thank you.

Avaliado com 1 de um total de 5 estrelas

Be VERY careful - OVERCHARGED

Be very careful, was overcharged last night, Saturday 14th February by the driver. In the car it stated £11.10, he charged us £17. When I asked why he stated it was because of the very minor detour. The email receipt from the company also stated £11.10. Having discussed this with the company they have admitted that he was wrong and have refunded £3. Other customers and the local authority should be wary of this. It’s not the cash but the principle.

14 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unreliable

Pre booked a taxi 6 hours before I needed it however when it came to the time I was told to wait for a driver to be assigned. 20 mins after the original booking time I cancelled as no update even when I called. What’s the point of prebooking?? Single female late at night left deserted

20 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Needed to get to work by 8.30

Needed to get to work by 8.30, ordered can at 6 am for 8 am, 8.20 and still waiting. I’m late for work, such poor service, if you don’t have the drivers just be honest, I’ll go elsewhere in future!!!😡

4 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Use Uber and not these useless idiots

Use Uber and not these useless idiots. Booked a taxi 2 days ago for a 12:25 pick up today. An hour before pick up, I got a text confirming they were coming. 10 minutes after pick up time I phone them as no one turned up. They said they were still trying to assign a driver. Had to cancel and drive as going to a wedding. They let you down time and time again and should not be operating a taxi company.

20 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No refund after 2 weeks despite multiple calls.

The actual app and taxi service was fine and I was quite impressed by it initially - I have used it twice. The taxi arrived right on time. But I have also been charged twice for each ride - I have now tried calling the office 6 times and only once got through to the manager Leona who was helpful and "promised" me a call back same day with a refund either from the taxi driver or through TakeMe. But never got a call back, now a week later, have called three more times and now she is away. People on the phone have been polite and trying to help but the fact that this has been going on for 2 weeks now, multiple assurances that they will "sort it" and then nothing back. I am down £20 and won't be using this service again. Sorry TakeMe. I was really rooting for you as hard to get taxi's where i live.

7 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Initial service was excellent….but

Initial service was excellent. I’m disabled and helped me massively. However payment had to be made over the phone and the call handler charged me twice. Still haven’t received my money over a week later. For this I give them 1 star and cannot recommend. I also advise any taxi firms be paid in cash. Disabled, on low income and robbed of £30 is unacceptable.

24 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Totally let down

Totally let down. Booked a taxi for a hospital appointment. I gave plenty of time to get me there. Twenty minutes after my booking time they still hadn't found me a driver. I was lucky as my neighbour came home and offered me a lift. I have been waiting 18 months for this hospital appointment and I would have missed it if not for my excellent neighbour.

4 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I booked a taxi in Taunton through the…

I booked a taxi in Taunton through the new ai system & I received a text confirming the booking. The taxi did not arrive. It took a while to speak to an actual person & when I did I was told my booking had been cancelled via text & a phone call. I never received either. I have used this company for 4 years & have had a few no shows or been told that they are trying to find me a driver when my cab is due. I use this company for work so need a cab on time. I will not use this company again. Plus the prices vary hugely depending on the driver. Disgusting.

14 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Almost missed our holiday

Zero stars but there is no option for that A taxi firms reputation is only as good as its reliability which must be consistsnt.I booked a pick up with them for this morning at 8.40 am to take us to our coach joining point we had to be there at 9 40am .I confirmed the booking with them yesterday and even received a 'We will be with you in the next hour message at 7.45am this motning.We waited outside at the appointed pickup time and my phone rings they are sorry but cannot find any drivers to pick us up do we want to cancel !!!!!! .We have by this time 35 mins to meet the coach no time to order a new taxi as it would have to get to us that is if one is available.Fortunately our neighbour came to the rescue we had to wake him up but he very kindly gave us a lift .It matters not how many good reviews this company gets it only takes one experience like ours to.throw their reliability into question .I have used them before but will not be using them agiin .Reliability is all if they cannot be relied on to fulfill a booking then all the good reviews are meaningless

7 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor and confrontational driver

Poor service this evening driver was very conformtational and wanted to drop us off at the nearest layby. We will not use Taxifast again

24 de maio de 2025
Avaliação não solicitada
logotipo da TAXIFIRST, proudly powered by the Takeme Group.

Resposta da TAXIFIRST, proudly powered by the Takeme Group.

Good morning sorry of the 1star review if you to contact the office with the job details we investigate this issue

Avaliado com 5 de um total de 5 estrelas

Really lovely driver very kind and…

Really lovely driver very kind and considerate 😊

29 de abril de 2025
Avaliação não solicitada
logotipo da TAXIFIRST, proudly powered by the Takeme Group.

Resposta da TAXIFIRST, proudly powered by the Takeme Group.

Good Evening Theresa thank you for your 5 star review and your kind comments about your driver your feedback is greatly appreciated. kind regards Taxifirst

Avaliado com 1 de um total de 5 estrelas

Worst taxi company ever

Worst taxi company ever, order a 6 seater and sent 2 taxi's and when i call to ask why they hadn't let me know they they just lied.

19 de abril de 2025
Avaliação não solicitada
logotipo da TAXIFIRST, proudly powered by the Takeme Group.

Resposta da TAXIFIRST, proudly powered by the Takeme Group.

Good Morning i am sorry you had this experience if we have a 6 seater at the time we will send you one if not we will send you two taxis. we cant guarantee larger cars for local journeys as all taxi drivers are self employed. if you would like to contact the office we will be happy to investigate this for you. Kind regards Taxifirst

Avaliado com 5 de um total de 5 estrelas

Taxi arrived on time.

18 de abril de 2025
Avaliação não solicitada
logotipo da TAXIFIRST, proudly powered by the Takeme Group.

Resposta da TAXIFIRST, proudly powered by the Takeme Group.

Good Morning Suzanne, Thank you for your 5 star review your feedback is greatly appreciated. Kind regards Taxifirst

Avaliado com 5 de um total de 5 estrelas

Paul the driver was very friendly from…

Paul the driver was very friendly from the moment i got in the car the best taxi driver i have had in a while

16 de abril de 2025
Avaliação não solicitada
logotipo da TAXIFIRST, proudly powered by the Takeme Group.

Resposta da TAXIFIRST, proudly powered by the Takeme Group.

Good morning Antony, thank you for taking the time to write a review. We're glad you had a pleasant journey. Kind regards Taxifirst

Avaliado com 5 de um total de 5 estrelas

Helpful and friendly

Hi I have used this service a few times and the Drivers have been very helpful and friendly . I would recommend them to anyone needing help to get around.

6 de abril de 2025
Avaliação não solicitada
logotipo da TAXIFIRST, proudly powered by the Takeme Group.

Resposta da TAXIFIRST, proudly powered by the Takeme Group.

Good Afternoon Jocelyn, Thank you for your 5 star review and kind comments about the driver and service we appreciate your feedback kind regards Taxifirst

Avaliado com 1 de um total de 5 estrelas

Driver was very rude

Driver was very rude and un-compassionate. Was more interested in set fee and route than safeguarding another passenger home. Was driving unsafe by being driving fast, out of route. Seemed unsure of best route of journey for passengers. Requested drop off early so 2 females felt safe. Avoid taxi 71 if female and definitely alone. Reported.

10 de abril de 2025
Avaliação não solicitada
logotipo da TAXIFIRST, proudly powered by the Takeme Group.

Resposta da TAXIFIRST, proudly powered by the Takeme Group.

Good Morning Sam, I am so sorry that you had this experience when using our taxi service please can you contact the office to discuss this further please . Kind regards Taxifirst

Avaliado com 5 de um total de 5 estrelas

Amazing person ,

Amazing person ,

4 de abril de 2025
Avaliação não solicitada
logotipo da TAXIFIRST, proudly powered by the Takeme Group.

Resposta da TAXIFIRST, proudly powered by the Takeme Group.

Good Morning Behzad Thank you for your 5 star review and kind comments about the driver your feedback is greatly appreciated. Kind regards Taxifirst

Avaliado com 5 de um total de 5 estrelas

Good driver

Good driver. Considerate, fast. Listened to my waffle politely. Laughed in the right places!

4 de abril de 2025
Avaliação não solicitada
logotipo da TAXIFIRST, proudly powered by the Takeme Group.

Resposta da TAXIFIRST, proudly powered by the Takeme Group.

Good Morning Glenn, Thank you for your 5 star review and your kind comments about our driver and service your feedback is greatly appreciated. Kind regards Taxifirst

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