teapigs Avaliações 

375
O TrustScore é 2.5 de um total de 5

2,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I absolutely love teas from teapigs. Not only are they very tasty (you can see the quality of the tea leaves in the bag) but they also deliver fast and have got great customer service. Its the one bra... Ver mais

Avaliado com 1 de um total de 5 estrelas

Do not order from this company, probably a scam website. Placed an order on 10th July and still waiting today. Customer service has been a joke with extensive excuses or long periods of silence. Even... Ver mais

Avaliado com 2 de um total de 5 estrelas

Have had a regular (fortnightly)subscription for a long time. My husband and I drink copious amounts of green tea. Our last order (14th July) has yet to arrive and the fortnightly subscription is d... Ver mais

Avaliado com 1 de um total de 5 estrelas

Order placed online on account. No response for weeks, Chased repeatedly and got bot style responses - exactly the same very time. Repeatedly requested the order be cancelled. Requested my account... Ver mais

Detalhes da empresa

  1. Venda de Café

Escrito pela empresa

Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!


Informações de contato

2,4

Ruim

O TrustScore é 2.5 de um total de 5

375 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 7% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,4

Todas as avaliações

(375)

91 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Lovely company who sell great tea

Lovely company who sell great loose leaf tea. We were looking for mint tea for ages to go in our tea pot, and most places only sold green and mint tea, so we were very pleased to find this tea as it is delicious. It was also extremely quick to order as all the details were taken in one page using Apple Pay. Will definitely continue to order from you, thank you!

8 de junho de 2024
Avaliação não solicitada
logotipo da teapigs

Resposta da teapigs

Thanks, Alice, heres to many more minty brews!

Avaliado com 5 de um total de 5 estrelas

Outstanding service!!!!

Outstanding service!!!!
I contacted the customer service team to express my thorough pleasure with using their green teas and made one small suggestion regarding the packaging due to having some teabags tear during the openingproceas. I was given not only really useful information that I hadn't previously known about the product but also sent out a substantial amount of tea for free. This was such a kind gesture. Very very happy customer.

1 de junho de 2024
Avaliação não solicitada
logotipo da teapigs

Resposta da teapigs

Thanks for the lovely review!

Avaliado com 5 de um total de 5 estrelas

Excellent as always

Excellent as always!
Quick dispatch and delivery!
Great range of teas, went for a mystery box and was not disappointed! Got so much for the money!
Lovely free gifts too, added bonus!
Excellent! Thanks teapigs!

27 de maio de 2024
Avaliação não solicitada
logotipo da teapigs

Resposta da teapigs

Glad you liked the mystery box Fiona, it's our favourite bundle to make in the warehouse!

Avaliado com 1 de um total de 5 estrelas

Quality significantly worse since Covid…

I was a frequent subscriber to Teapigs as I was addicted to their jasmine tea pearls. I decided to subscribe as they cost so much when buying 15 tea temples £5.90 or thereabouts. I enjoyed the subscription till shortly after lockdown. From then on the quality of the tea in the 50 packs dropped dramatically, it tasted almost like it had been brewed and rebrewed )if you are a green tea fanatic like me you will know the taste I mean!. I reached out to teapigs as I was a prescriber for well over a year at that point and made my case about the quality issue. I advised them that the quality issue seems to only be in the huge packs of 50 and doesn’t seem to affect the packs of 15. They came back to me and told me absolutely nothing has changed about the tea and they sent me 3 boxes of the x50 bags. Well the lot tasted no better unfortunately and I have had to leave my beloved tea pigs. I know for a fact that quality has dropped significantly and I would not recommend a subscription on that basis. The x15 tea bags unfortunately is the only way to guarantee quality with this brand these days.

5 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Delivery is a couple of days from ordering. Package is good as well . I like the idea of being able to order as few just to sample them. You can have tea bags are loss tea. All round a great product and have no complants to date, I have been buying the super fruit for a while now and yes it is bursting with flavour.

24 de maio de 2024
Avaliação não solicitada
logotipo da teapigs

Resposta da teapigs

Good choice, Super Fruit is up there as one of the team's favourites too!

Avaliado com 2 de um total de 5 estrelas

opened three of the boxes and each one…

opened three of the boxes and each one was tasteless , got in touch with teapigs , they sent a another order which was Less than half the original order .messaged straight away only ti be disregarded and is on way .anyway.
very poor

22 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

first rate tea and service

The loose leaf tea is excellent.

This order was "Every Day Brew", "English Breakfast" and "Lemon & Ginger" - all perfect.

There was a problem with a mis-delivery, the service to resolve it couldn't have been friendlier, quicker or better

6 de maio de 2024
Avaliação não solicitada
logotipo da teapigs

Resposta da teapigs

Thanks John. Enjoy!

Avaliado com 5 de um total de 5 estrelas

Best Tea I have had

A bit more expensive than other everyday brands but worth every penny! I use the Everyday Brew and Decaf English Brekfast. Both are delicious. This is the first decaf tea I have had that satisfies as much as caffeinated. There is no dust residue from these bags. I have started to order direct from Teapigs as cheaper than most supermarkets. Highly recommend this brand.

19 de maio de 2024
Avaliação não solicitada
logotipo da teapigs

Resposta da teapigs

No dust in these tea temples! Thanks, Christine.

Avaliado com 5 de um total de 5 estrelas

Always great tea!

Always great tea. Usually have what I want in stock and it’s here in a couple days. Usually cheaper than anywhere else.

9 de maio de 2024
Avaliação não solicitada
logotipo da teapigs

Resposta da teapigs

Thanks so much Paul!

Avaliado com 5 de um total de 5 estrelas

I love Earl grey T pigs the only thing…

I love Earl grey T pigs the only thing is that they need to be delivered sooner brew tea deliver the next day for no extra charge

10 de maio de 2024
Avaliação não solicitada
logotipo da teapigs

Resposta da teapigs

Hey there! Thank you so much for telling us how much you love Earl Grey tea! I wanted to let you know that we offer free standard delivery on all orders over £25. If you're a fan of bulk buying, you might want to take advantage of our special offer and stock up on your favourite tea. Not only will you save some money, but you'll also qualify for free delivery. This way, you'll always have plenty of tea in your cupboard whenever you're in the mood for a cuppa. Cheers!

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