Tefal Avaliações 

Pots are not worth the price. After couple of uses there are visible marks, which after each use is more and more. Never had this before with other pots. Castumer service rude told me this is normal 'wear and tear' and simply hung on me. I am very disappointed, I will never buy from tefal

Avoid this company like the plague, once they got your money they don't want to know you, god forbid you ever need a repair done, I'm left with a very expensive paper weight now as they failed to repair my air fryer, failed to return all parts with it and now just blame the service centre, what a joke

Ordered some accessories on 31st July over a month ago and not received yet. Helpline, is an outsourced call centre that can not help, no one replies for ages to email. Avoid Tefal at all costs

Bought a Tefal Freemover Air cordless iron and it is absolutely useless. It is very clear that marketing was more important in the design of this product that good functionality. "The lightest cordless iron by Tefal, designed to make light work of your ironing sessions" The science of ironing is that you apply a hot heavy metal plate to the creased fabric to remove the creases. Applying a hot lightweight ceramic plate doesn't work. And as it is so lightweight, the operator needs to apply the extra weight, continuously pressing down hard, making the whole exercise a heavy workout. Also the blurb says 'Recharges rapidly' no it doesn't and what's more, each charge doesn't even last long enough to iron one 12" square hankerchief.
Rubbish item. Certainly not worth £55.

WORST CUSTOMER SERVICE! Bought a vacuum which stopped working properly within 7 months. Took numerous weeks for it to be picked up and sent for repair. Came back in the same condition and not functioning properly. Not even tested when it went in for “repair”. Been almost three weeks for it to be picked up again. They “forgot” to book the collection. Then told me it has been collected when I still have the vacuum. Then was asked to drive over an hour to drop it off at their store! Extremely unhelpful team. Rubbish product. Stay away from this company. Have not had a working vacuum for 8 weeks now.

Ordered an item- in the confirmation email it stated the product would be dispatched within 24hrs and be with me within 2-3 working days..4 days later and two phone calls to Tefal to no avail! And the product still hasn’t even been dispatched!

I had an issue with the lid of a saucepan which, unbelievably, became damaged by heat – not exactly fit for purpose. When I contacted customer service, they asked for a video, photos, and even a detailed explanation of how I normally use it (clearly fishing for a reason to avoid responsibility).
After I provided everything, they apologised and promised to send a prepaid delivery slip by email. Nothing arrived. After several follow-ups by email, I called their dreadful phone line and finally spoke to a representative who was not only dismissive but continually interrupted me. To make matters worse, he then backtracked on the replacement offer and blamed me for the lid melting.
I asked to escalate to a manager and was told I’d receive a call within 48 hours. That was three weeks ago, and I’m still waiting.
In short: their products may be decent, but if you ever need support, prepare for frustration. They don’t seem to care about their customers at all. Avoid.

Had to give one star or couldn’t write review. Ordered a £249 red deal iron been over a week still no delivery. Asked to cancel order told can’t I will have to wait for delivery then ring to send back. I told them I’m away on holiday now and if it gets delivered while away and gets stolen it’s down to them as asked for cancellation. Will not buy from this sham company again they advertise next day delivery

The tefal experience.
Air fryer arrived with badly damaged box & badly product box damaged. Didn't want to open until contacted customer service as it was a birthday present.
Phoned customer services lucky as it took nearly a week to answer the email that had the pictures.
I opened the package on instruction & found what looked like an already opened product & damaged ... not from the delivery damage side ?
I was told that dpd will pick up & I have to be present ... my work won't let me have personal stuff, so a never ending story might emerge. The customer service man wasn't that bothered as this is the process.
Meanwhile the birthday has come & gone.
They won't send a replacement until the product has been received at Tefal 6 days after the pick up. Which hasn't happened yet.
Kinda been punished for all of Tefals side of the purchase.
There is no empathy from customer service as this is thier policy. Full stop.

Pathetic customer service
Very pathetic customer service and response. I made an order. One lunch box delivered was broken. I made a complaint and asked them to replace the faulty item. They were responding timely initially. But then I got a call from them saying I will have to go to their center to give back the faulty item and collect the correct one. I asked them to instead pick it up from my house and deliver the correct item to my house. Since then there is no response. It is very disappointing. First you deliver faulty item and then the customer service is very poor. Highly disappointed.

No customer service at all. Completed 2 forms to request repair (took 2 lots of money). 14 days later I am still none the wiser. Shame because the actifry is a fantastic product. Sadly I would take a very long think before I purchased any more of their products!

Worst experience and i had a faulty product and there is no email on website to claim and not even contact form is working - giving me errors every time and no one pick the call.

Just purchased the Tefal OleoClean Pro model: FR80585G0 from Costco.
My initial comments are:
1 - The oil filtration system is good BUT the plastic oil storage box is very poor. The lid does NOT seal properly on the box and with the full 3.5L of oil in makes it a bit unwieldy and the weight causes the plastic to flex causing the lid to lift. The oil is virtually up to the lid so this means overflow!
2 - I stupidly and I suppose naturally looked into the pan when the oil had cooled and I had set the lever to filter the oil back into the storage box. There was still a little oil puddling around the filter so I gently lifted the rear of the unit to help it to drain this last tiny bit. BIG MISTAKE! The oil now in the plastic storage container underneath lifted the poor fitting lid and oil poured out over the counter top. CLEAN UP TOOK BEST PART OF TWO HOURS AS OIL GOES EVERYWHERE!
3 - DO NOT PLUG IN THIS DEVICE UNTIL YOU HAVE OIL IN THE COOKING ZONE OVER THE ELEMENTS. If you do and the power switch mounted on the element housing is turned on the elements will start to heat immediately which is very dangerous.
4 - There is a timer on this machine but it’s pretty useless as it’s almost impossible to see and until next time I try I didn’t hear any sounder to let you know that time set has finished (I remained in the kitchen but didn’t hear anything but will try again next time) BEWARE the cooking continues so using a reliable and audible timer is vital.
5 - Otherwise I guess it’s a case of getting to know it and learning the correct settings etc. not giving up on it yet.
6 - TEFAL REALLY NEED TO IMPROVE THE OIL STORAGE BOX SO THE LID IS FIRMLY CLIPPED SHUT. Shame as this lets down BIGTIME an otherwise good and easy to use machine.

We went on a shopping expedition to the newly opened shopping centre at the the Cotswolds a few weeks ago. Seeing that there was a new Tefal outlet an there was a need to replace our electric kettle at home, we went and purchased not just the kettle but a new four toast toaster and a smoothie blender.
The toaster and the kettle being from the 'Avanti Classic range made a decent looking set which suited the colours in our kitchen.
Upon first use the next morning i washed the kettle out and filled it 3/4 and set it to boil. I went to open the curtains and returned to the boiling kettle to find over half the contents leaked over the kitchen worktop, down the doors of the unit and a puddle of hot water on the floor. After a quick examination, I found the leak on the water level window on the side of the kettle and tested it and it was leaking so badly making it un usable.
I contacted the store of purchase that morning and they asked that I come back e and they exchange it for another one and to be fair to the store the customer service was very good, I could here the genuine apology. I explained that it would not be practical as we live over an hour away so they asked me to contact the customer service center for Tefal and they will issue a replacement. I CALLED THEM! What a shambles of a service, I haven,t got the time to write the whole story of the customer care operative her but it was appalling. It was like he wouldn't believe me. I had made up my ind after a few minutes that I will drive all the way back to the store and return everything we had purchased and put it down to and experience never to touch this brand again. eventually he got me to take a video and send it to him and after 10 days we received a kettle that is watertight.
In the meantime, I used the blender which is quiet blends my protein shake perfectly, but, when it comes to twist and lift the juicer bottle of the machine the bottle starts to unscrew and the contents of the mixture leak into the machine! Its a comedy show!
I wish we had read the reviews her before we spent nearly £150 on the above items but as nice as they look they are utterly useless and I'm afraid we are going to make that extra trip and take the whole lot back for a refund.

impossible to reach, hard to nevigate on website, very disappointing. i gave up and moved on to letting others know - cause Tefal do not want to talk to costumers as it seems.

Ordered some origins pans for my stepdaughter for Uni (had mine for 10 years and very happy with them). Ordered at 12pm and came the next day early afternoon. Fantastic service and great pans

Got a 15% discount for signing up to newsletter but didn't work contacted customer support to be told its not available for accessories I explained it says 15% of first order it did not mention any exclusions if you don't want to honor a discount don't give it very poor customer service

Worst customer services I ever experienced. Bought a Tefal oleoclean fryer, only had it for less than six months and it’s already falling apart. The solder clip fallen off inside the fryer to clip the basket, oil tray got stuck, dial would not move, oil tray was stuck. Was told to use a screwdriver to release by a manager at customer services. The probe setting the temperature reduces temperature itself without adjusting. Sent product off over three weeks ago still not repaired and still waiting parts, was told 10 working days originally and now 25 working days, additional 15 days as parts are coming from France. Asked many times to speak to a manager called Ima, she doesn’t call back, tried to get hold of her just before 6pm I was told she finished for the day and she call me tomorrow. No call. Disgusting customer services, should have looked at trustpilot before purchase, 1.3 and present should be 0. I will never buy Tefal product ever again.

Bought my second set of tefal ignito pans with removable handles. I have the receipt etc and bought straight from the tefal webpage. This is my second set of the same pans, the first lasted nearly 20 years.
I contacted Customer Services with all the relevant info and details as the handles have literally disintegrated. I have been told I have left them on the heat and so not allowed a refund or replacement but they will offer a price reduction (amount they could not tell me) for a replacement handle!
They even pointed me in the direction of citizens advice! This is after 1 email... clearly they are expecting an unhappy response, which they got! Looking at going to small claims as the set was only bought in November.... and I have followed all instructions for use as they are my second set. The abrupt responses from Katarina is not acceptable.

Rubbish customer service. Our Tefal toaster stopped working just short of 12 months. I have tried to log a warranty claim but they keep deflecting with stupid questions. I gave them the original order no and date but apparently they can’t see my receipt. It’s clear to see why they only get one star rating.