This was a hopeful and desperate attempt to find pain relief for my teenagers severe period pains after the Dr could only suggest the Pill. I am so grateful to say that the tens machine has offered re... Ver mais
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Veja o que dizem as avaliações
Нещодавно я придбала собі Elise 2 Тонік для мишц тазового дна Перший місяць починала з інтенсивності 35 мА, зараз вже перейшла до 55 мА. Так позитивні зміни вже відчуваю, але ще треба працювати тим п... Ver mais
A empresa respondeu
Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... Ver mais
A empresa respondeu
Horrible customer service. Refused my legitimate request for replacement of their defective leads less than 3 ms of gentle service. Bought it on Dec 2021, but received on Jan 21, 2022. Lying thru the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Informações de contato
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, Reino Unido
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4,1
Muito Bom
173 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not sending a charger for one
Not sending a charger for one, bad customer service for two.
22 de setembro de 2026
This was a hopeful and desperate…
This was a hopeful and desperate attempt to find pain relief for my teenagers severe period pains after the Dr could only suggest the Pill. I am so grateful to say that the tens machine has offered relief and it is such a comfort to know that we have this to rely on each month. The customer service I received was excellent and so kind. Highly recommend.
29 de outubro de 2026
Avaliação não solicitada
Resposta da TensCare
Thank you so much for your lovely review. We’re delighted to hear that the TENS machine has provided your daughter with some much-needed relief from her period pain and that it has given you both some comfort and reassurance each month.
We’re also so pleased to hear that you found our customer service kind and helpful. Your recommendation means a great deal to our team, and we’re very grateful you took the time to share your experience.
This replacement product was easy to…
This replacement product was easy to order and it arrived very quickly.
21 de agosto de 2026
Resposta da TensCare
Thank you so much for your lovely 5-star review! We’re delighted to hear that you found the replacement process easy and that it arrived so quickly. We really appreciate you taking the time to share your experience with us.
Pads arrived promptly
Pads arrived promptly. Delivered when e.mail said they would be
21 de agosto de 2026
Resposta da TensCare
Thank you so much for your lovely 5-star review!
We’re delighted to hear that your pads arrived promptly and were delivered within the expected timeframe. We really appreciate you taking the time to share your positive experience with us.
Thank you for choosing TensCare!
Ordering process is simple
Ordering process is simple, the delivery time is as fast as could be expected and the product works perfectly.
27 de julho de 2026
Resposta da TensCare
Thank you so much for taking the time to share your feedback with us!
We’re delighted to hear that you found the ordering process simple and straightforward, that your delivery arrived as quickly as expected, and most importantly, that the product is working perfectly for you.
It’s wonderful to know that you’ve had such a positive experience. Thank you again for choosing us and for your lovely feedback — we really appreciate it!
Many thanks!
ordering easy but .....
ordering easy, pricing fair but delivery was very poor and lags behind what consumers expect and can get from other companies
22 de julho de 2026
Resposta da TensCare
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the ordering process easy and our pricing fair. However, we’re very sorry to hear that your experience with our delivery service did not meet your expectations.
We completely understand how important reliable and timely delivery is, particularly when other companies may offer a faster service. We appreciate you highlighting this, and we will ensure your feedback is passed on to the relevant team as we continue to review and improve our delivery service.
Thank you again for your honest feedback.
Resposta da TensCare
We’re sorry you were unhappy with your experience. We did provide information regarding the duties, taxes and customs charges applicable to US deliveries, which is displayed on our product pages and Shipping & Delivery information. The order was dispatched successfully but was returned because the applicable charges were not paid. We refunded the product cost, with the original shipping charge remaining non-refundable as the order had already been dispatched. We appreciate that import charges can be frustrating, but these are outside of TensCare’s control.
Fantastic customer service
TensCare have the most fantastic customer service! They respond quickly and incredibly helpfully, resolving my (self inflicted!) issue in no time at all. I really appreciate their help and would recommend them to all my friends.
24 de agosto de 2026
Avaliação não solicitada
Resposta da TensCare
Thank you so much for your wonderful review! We’re delighted to hear that our customer service team was able to resolve your issue quickly and helpfully. Your kind words and recommendation mean a great deal to the whole TensCare team. Thank you for choosing us!
Helpful product
Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound it makes when it finishes which suddenly brings me out of my relaxed state.
22 de junho de 2026
Resposta da TensCare
Thank you for your lovely review! We’re so pleased to hear that TENS has been helping to reduce your migraine pain and that when used early enough, it can sometimes stop a migraine altogether.
We’re also glad to hear you’ve started using the TensCare Mynd. We really appreciate your feedback about the end-of-treatment sound and completely understand how a loud alert could interrupt a relaxed state. We’ll be sure to pass your comments on to our product team as valuable feedback for future improvements.
Thank you again for taking the time to share your experience with us!
Wow Wow
Wow,
I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is increasing, the muscles across my entire lower back—from the buttocks up to T8—have started working! It’s unbelievable!
22 de abril de 2026
Resposta da TensCare
Thank you so much for sharing your incredible experience with us! We’re absolutely delighted to hear that you’ve noticed such positive changes since using the device and electrodes. It’s wonderful to know that you’re experiencing increased sensation and feeling movement in areas you hadn’t expected.
We really appreciate you taking the time to share your story, and we’re so pleased to hear how much the device has meant to you
Exemplary customer experience
Exemplary customer service & experience
9 de julho de 2026
Avaliação não solicitada
Resposta da TensCare
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with us. Providing excellent customer service is really important to us, so it’s lovely to know that we were able to help. We truly appreciate you taking the time to share your feedback
I never got my products and was never…
I never got my products and was never refunded.
21 de maio de 2026
Resposta da TensCare
Hi Benjamin,
I’m sorry to hear that you did not receive your order and had not yet received a refund.
I have checked our customer service inbox and I’m unable to find any previous contact from you regarding this issue. I have also tracked your package and can confirm that it was returned to us on 1st June due to unpaid duties and taxes.
As you may be aware, changes to US import procedures now mean that all packages shipped to the US incur duties and tax charges. Our records show that five attempts were made to contact you regarding these charges; however, as payment was not received, the package was returned to us.
The returned parcel was logged into our system yesterday, and I can confirm that your refund, minus the shipping fee, will be processed back to your original payment method today.
I hope this clarifies the situation, and please accept our apologies for any inconvenience caused.
Thank you.
Tenscare
Still not sure
Still
Not convinced it’s made a difference after using for 3 months most days
24 de julho de 2025
Resposta da TensCare
Thank you for your feedback. We're sorry to hear that you haven't noticed the results you were hoping for after three months of use.
Everyone's experience can vary depending on factors such as consistency of use and individual circumstances. We'd love to learn more about your experience and see if we can offer any advice or support. Please feel free to contact our customer service team directly at customer.service@tenscare.co.uk
We appreciate you taking the time to share your honest review.
I bought device 21 in April ,and they…
I bought device 21 in April ,and they are not working. I contacted the seller they asking for photos. I sent one. tell them why its not working, they are asking for video .i sent a video. Please send me another one. How long does it take to replace a broken device? this company is disgusting, I think they are just making fun of me
7 de maio de 2026
Avaliação não solicitada
Resposta da TensCare
We are sorry to hear you feel disappointed with your experience. We have been actively trying to assist and requested clear photos and videos in order to properly identify the issue with the device. Unfortunately, the videos received did not follow the troubleshooting steps provided, which made it difficult for us to determine the fault.
We have also attempted to respond further, however our emails are now being returned as undeliverable. We are still more than happy to help resolve this matter, so please contact our customer service team at customer.service@tenscare.co.uk with an alternative email address or updated contact details.
Works as advertised
Works as advertised. Simple and intuitive overall, but wish it had better introductions for therapeutics.
20 de fevereiro de 2026
Resposta da TensCare
Thank you for your feedback! We’re pleased to hear you found the device simple and intuitive to use. We also appreciate your comments regarding the therapeutic guidance and will certainly take this on board for future improvements.
If you have any questions, please feel free to contact our customer service team at customer.service@tenscare.co.uk.
Good product delivered quickly ed it was complete with batteries…
Pleased it was complete with batteries etc. Light and small so good to use. Only just started to use but seems very straightforward.
18 de fevereiro de 2026
Resposta da TensCare
Thank you for your lovely feedback! We’re really pleased to hear you are happy with the product and delivery. We hope you continue to enjoy using it.
Excellent customer service from Louise
Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then she rang me back to check whether I had ordered the right parts - I hadn't so she organised to send me the correct parts & they arrived the next day. She really took extra care dealing with me & I heartily commend the company for employing Louise!
5 de março de 2026
Avaliação não solicitada
Resposta da TensCare
Thank you so much for your wonderful feedback! 😊
We're delighted to hear about the excellent service you received from Louise. She always goes the extra mile to make sure our customers are looked after, and it's great to know she was able to check your order, arrange the correct parts, and ensure they reached you quickly.
Your kind words mean a lot, and we’ll be sure to pass your compliments on to Louise. Thank you for taking the time to share your experience and for recommending our company!
Resposta da TensCare
Thank you for your feedback! 😊 We're really glad to hear the electrodes worked well for your knee and that they arrived promptly. We truly appreciate your support and hope they continue to help. If you ever need anything else, please feel free to get in touch!
Resposta da TensCare
Thank you for your feedback.
We’re really sorry that your package took longer than expected to arrive. We completely understand how frustrating that can be.
As we ship all of our packages from the UK, international deliveries can sometimes take longer than anticipated, depending on customs and local postal services.
We truly appreciate your patience
Thank you
Tenscare
Very easy to work with and best…
Very easy to work with and best exercise for pelvic floor
22 de dezembro de 2025
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