thanksben.com Avaliações 

37
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Really and truly diabolical on every level. They never fund the account so it’s impossible to spend this so called “perk” - seriously how hard is it to keep money in there so we can spend it?? It’s ha... Ver mais

Avaliado com 1 de um total de 5 estrelas

Awful experience. Had two contracts under the same email and apparently the old one simply overrides the new one so I cannot edit the insurance details. Takes ages to get to a support agent who does... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a bad experience with a merchant charging my card. I reached out to them via their process. They never got back to me. So I reached out to Fidelity to see if we could dispute the transaction. Th... Ver mais

Avaliado com 4 de um total de 5 estrelas

Really easy to use, as virtual cards can be used as "normal" cards for any kind of virtual shopping! Also comes with nice discounts to use. I'd say the only thing that didn't make me put 5 starts i... Ver mais

Detalhes da empresa

  1. Serviço B2B

Escrito pela empresa

A better way to do benefits. Ben is the world's first intelligent benefits platform that understands your business, frees up your time, and delivers real employee impact. Our AI-powered platform simplifies global benefits management for companies like Mondelez, Pleo, Itsu, Trainline and HSBC. Offer benefits that work for every employee, whether desk-based, remote, or on-the-go. Less admin, more impact. Ben is your benefits co-pilot, automating the work that slows HR teams down and making even the most complex global strategies effortless to manage. With repetitive tasks managed intelligently you’re free to do your best work, driving real value for your people and business. Same budget, bigger results. Get more value from every dollar spent. With your strategy optimised to give employees better value and AI-powered personalisation that connects them with relevant, meaningful benefits, you’ll attract and retain top talent while empowering your teams to excel. The last platform you’ll ever buy. Replace multiple systems with a single, AI-powered platform. Ben’s modular technology is designed to scale as your business grows, so you can make changes instantly with no hidden costs or manual workarounds. Our agile approach means you’ll always have access to the latest innovation, while end-to-end strategic support - from benefits design to our extensive provider network - provides flexibility to select the best partners for your workforce.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

37 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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2,5

Todas as avaliações

(37)

14 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

I would recommend to go for something else

Got this benefit via a company I work for.

Third time the same issue cannot be fixed - it prevents me from making payments on certain days. Also their support team doesn’t seem to care and just keep pushing you to sort it out yourself with your company (despite that the issue and functionality are clearly on thanksBen side).

Overall not the worst provider of service, but definitely not the best. If there are alternatives or simple cash transfer, I would definitely recommend using alternatives.

15 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful experience

Awful experience. Had two contracts under the same email and apparently the old one simply overrides the new one so I cannot edit the insurance details. Takes ages to get to a support agent who does very little to help apart from checking with the dev team.

The website is also extremely badly made: benefits not shown on mobile, the chat button often doesn't work at all, and I don't understand why they cannot just provide a contact email and forces people to use chat.

22 de julho de 2024
Avaliação não solicitada
logotipo da thanksben.com

Resposta da thanksben.com

Hi Ryan,

We’re really sorry for the trouble you’ve had. We completely understand how frustrating the support issues and mobile experience must’ve been.

We’re on it and working hard to make things smoother. In the meantime, please reach out at support@thanksben.com, and we’ll make sure to get this sorted for you as soon as we can.

Thanks for taking the time to share your feedback—it helps us get better.
The Ben Team

Avaliado com 1 de um total de 5 estrelas

Misinforming and Uncontactable

I had a BEN card connected to apple pay. I had loads of money in my account. Over the weekend all my transactions got declined due to insufficient funds (even tiny transactions). This caused me alot of headaches out and about.

They don't have customer support at weekends, so i tried all the self service advice but that didn't work. When I shared my experience at work it it turns out everyone got the same "insufficient funds" issue. We all have enough funds in our account.

17 de agosto de 2024
Avaliação não solicitada
logotipo da thanksben.com

Resposta da thanksben.com

Hi Adam,

We’re really sorry you ran into these issues — it isn’t the experience we want for anyone using Ben.

A technical issue impacted a few users, and we know how frustrating that must’ve been for you. But the good news is we fixed this issue back in August, and we’re looking into ways to improve our support, especially on weekends.

Thanks for taking the time to share your feedback — it helps us get better.

Best,
The Ben Team

Avaliado com 3 de um total de 5 estrelas

A frustrating company to deal…

A somewhat frustrating company to deal with. We have been a customer of theirs for some years now but when you want to actually speak to someone there to sort things out you cannot. Shame

28 de junho de 2024
Avaliação não solicitada
logotipo da thanksben.com

Resposta da thanksben.com

Hi Jeremy,

Thanks so much for your continued support over the years. We're really sorry that you’ve not always had the best experience.

We're working on making it easier for you to reach us when you need us. In the meantime, if there's anything specific we can help with right now, drop us a message at support@thanksben.com and we’ll get it sorted as quickly as we can.

Thanks again for your patience.
The Ben Team

Avaliado com 5 de um total de 5 estrelas

I LOVE Ben

I LOVE Ben. So simple to use and for the first time ever, I fully understand my benefits and use them more than I ever have. The wallet feature is a game-changer, allows me to spend a set amount on what's important to me - no points scheme, or questionable discounts, just monet that I can spend on what's important. And that changes month by month. Why haven't benefits platforms always been this way? I have used others that are so dull, I only logged in one a year. With Ben, I and most of my team log in weekly. Love love love it...

13 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to use platform

Easy to use platform, and brings fantastic benefits. I really like how you can use the cards that are provided via the thanksben platform, but also if you have to use on of your own cards you can do that and ask for a reiumbursement.

1 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

BEN is amazing

BEN is a major asset to our company, it is easy to use and very clear

Great way for all colleagues to view their benefits along with courses for continuous learning.

20 de março de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Really easy to use!

Really easy to use, as virtual cards can be used as "normal" cards for any kind of virtual shopping! Also comes with nice discounts to use.

I'd say the only thing that didn't make me put 5 starts is that the onboarding process wasn't so straightforward, and can be improved, but I'm sure they're already working on it!

14 de março de 2023
Avaliação não solicitada

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