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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Really difficult to manage. I can’t find any online help or views of my account. I’ve had the loan for around 20 months now and have only ever received one statement. No idea how to view my payment hi... Ver mais

Avaliado com 1 de um total de 5 estrelas

Really difficult experience although they approved the loan straight away,they raised the % from 5.7 too 9.8 no explanation, given I had started the process I continued. The amount of documents they w... Ver mais

Avaliado com 1 de um total de 5 estrelas

Tried to take out a £17000 loan with the AA got approved after credit check. When filling out the application it needed permission to access my phone, I'm not the most tech minded but tried my best to... Ver mais

2,6

Ruim

O TrustScore é 2.5 de um total de 5

24 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,6

Todas as avaliações

(24)

6 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Terrible company

Terrible company. Offered an approved rate and guaranteed acceptance through ClearScore. Needed to provide additional information so sent 2 x 3 months bank statements and 3 months payslips with explanation of incoming funds. The application was declined with generic reasoning which made no sense considering the information provided. Applied for a Zopa loan instead and was accepted within 30 seconds (after sending pics of my driving licence and a face video) funds were in my account within 35 seconds.

18 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Tried to take out a £17000…

Tried to take out a £17000 loan with the AA got approved after credit check. When filling out the application it needed permission to access my phone, I'm not the most tech minded but tried my best to give permission, while doing this AA decided I was no longer eligible for loan which was annoying enough but now the loan refused has affected my credit score and interest rates have gone up on other loan companies. Thanks AA.

2 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolute joke of a company

Absolute joke of a company, online loan application was accepted but because I'd put 1 digit on my mobile phone number wrong (by accident) they couldn't progress the application any further and their systems wouldn't let them amend the number.

Told me I'd have to wait 28 days for loan application to expire and then re-apply, and also refused to remove the hard search on my credit file which reduces chances of future credit.

Avoid at all costs.

9 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Useless

No wonder they been taken over! Worst customer service ever! No customer portal and wanted to clear my loan today but landed up hanging up on the lady who was very irritating!

6 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disgusting company

Disgusting company. I took out a loan 4 years ago. I provided them with all the addresses I was at in the past 4 years yet I can't get through security over the phone apparently! Shocking. I've never had this problem with any business before. They are selling their business to some third party and I can't change my address to
my current one and my details will be sent in a letter to someone else now. Unacceptable!!!

1 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give ZERO stars I would

If I could give ZERO stars I would, absolute shambles my experience has been.
Got accepted for car finance.. 2 days later thought something was weird I called the dealership... the car had sold called aa they passed me from pillar to post, 5 days later I received my agreement for a different car signed the doted lines after apprently I couldn't confirm my ID even though I know my address dob etc.. then receive an email saying your application has been approved... I call back thinking that's weird I've signed.. turns out I hadn't been accepted YET even though I've given bank statment after bank statment they want you to jump through hoop after hoop.
1 week later I'm still no closer even though I've signed My agreement.. oh they also changed the APR from 9.9% to 19.90%.. avoid at all costs they can get in the bin.

22 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Perfect credit score

Perfect credit score. Offered 6.1% gets accepted then when you check your email of the loan! 14% apr!

Save to say I won’t be going any further, very poor

28 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really poor

Really poor .I have a perfect credit rating. Was initially offered 6.1% so followed through application . Then offered 10.8%
Complained and was told the computer said gives the rates.
Naturally wont be giving them my business.

1 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid at all costs

Avoid at all costs. Had multiple issues with the online application, multiple phone calls with customer service team who were not helpful. Finally got an eligibility email of 99% through, so progressed with application. Then received an immediate unsuccessful application email, despite have a 999 Experian credit score with no negatives. Called customer services back as concerned the website issues had created multiple loan applications therefore effecting credit and automatic rejection, the lady was extremely unhelpful and unsympathetic. AA should NOT be advising a 99% eligibility and performing hard searches and automatically rejecting. Very unfair to do this to people.

5 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID AT ALL COSTS

AVOID AT ALL COSTS
Applied for a loan at 5.7% APR advertised. I have excellent credit score and can easily afford repayments. It's not until they do the full credit check that they tell you the actual APR, which was 8.8%, with no clear way to decline the offer. Had to call customer services who couldn't care less about the horrible experience. Unless you want a much higher rate than they advertise, with a full credit check on your history, avoid these charlatans at all costs. I'll be cancelling my AA membership as soon as it expires as well.

23 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really difficult experience although…mi

Really difficult experience although they approved the loan straight away,they raised the % from 5.7 too 9.8 no explanation, given I had started the process I continued. The amount of documents they wanted was unrealistic but I continued, uploaded then it wasn't enough in the end 1 week later I decided enough was enough, 2 days later half the hassle Tesco loans agreed without any issues so give this platform a wide berth

19 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If could give no stars I would

If could give no stars I would. Tried to repay loan early , a full year . No interest rebate due, as I took the 3 month covid holiday, what a joke, they didn't tell you that at the time!!

19 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid this company

Absolutely the worst company to borrow money from they don't want you to pay it off they have had me jumping through hoops to pay off saying I failed security I know my own name address and date of birth even after given bank details where my direct debit comes from. Then I have to send copy of my driving licence even still they won't let me pay it off as they now want a copy of the back of the licence. I get that GDRP is a big thing but I wouldn't know bank details of direct debit if it wasn't me. It's a absolute joke I wouldn't recommend this company to no-one. I could understand if I was trying to take out a loan but not to pay the balance off completey. Never had a problem with any company like this one.

16 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Doesn't matter how good your rating is

Doesn't matter how good your rating is, How much you earn a month, How much interest rate you will accept. After wasting 1 month and after ruining your credit ratings the answer will be NO at the end.
I have Excellent credit ratings, I earn £3200 a month. Applied for £14000 loan and accepted, asked for required documents and provided, then told me your loan is approved and all documents accepted and money will be in your account in 3 days. 2 weeks later received a letter that your loan application is rejected as Financial conduct authority is not satisfied. I applied in Post office loan and received money into my account in 5 days.
Now the question is,
Why you approved loan?
Why you wasting my money on postage where you can easily receive docs via email?
Why you said we received all required docs and now you will receive money in 3 days?

PLEASE AVOID AA LOAN AND ALL OTHER SERVICES IF YOU WANT PEACE IN YOUR LIFE.

6 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unprofessional

Impossible to get hold of anyone other than a customer advisor who says they will pass on a message (which they don't.) 10 weeks trying to get a query resolved and keep getting told someone will get back to me each time with no avail. Avoid!!!

25 de julho de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Really difficult to manage

Really difficult to manage. I can’t find any online help or views of my account. I’ve had the loan for around 20 months now and have only ever received one statement. No idea how to view my payment history, outstanding balance, interest payments.. nothing!

14 de junho de 2023
Avaliação não solicitada

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