The Appliance Depot Avaliações 

I highly recommend applicant depot. Through no fault of theirs, I failed to fully read the description provided for the SMEG cooker I purchased. As such it was more damaged than I expected it to be. One phone call later and I had spoken to the owner, Jon, who couldn't have been kinder or more efficient if he had tried. He offered a small refund to make up for the extra damage which was in my account in under an hour. Truly lovely staff, excellent customer service and a fabulous, brand new, fancy cooker. Happy customer.

Great range of product choice, helpful professional advice throughout, wouldn’t hesitate to recommend

The staff were extremely helpful and efficient. Will definitely use again!

For anyone seeking a helpful and professionally run appliance company that offers competitive deals, I would confidently recommend Appliance Depot👍

Just taken delivery of a Bosch fridge freezer. Was described as graded, and being in perfect condition. But packaging was tatty.
Very happy customer as it is in perfect condition and for a great price. Excellent service. Helpful, friendly staff and delivery was on time.

Good quality appliance at a great price.

Hello
Just want to say a massive thanks placed order for gas hob needed this urgently they could not have been more helpfully posted with a next day guarantee thumbs up and five stars.
Thank you

The wife convinced us to go for a new Siemens fridge freezer from the Appliance Depot. For once she was right! Top notch customer service and a great product. Sensing my vulnerability we also acquired a Bosch washing machine soon after. Prompt, free delivery. Kitchen looking great at last.

I recently purchased a Neff Washer / Dryer with a saving of £400. It was new in box not ex- display or damaged stock. I shopped around and The Appliance Depot price could not be beaten.
The purchase was straight forward and the delivery guy was very helpful.
I can not recommend this company highly enough, I will be using again in the future for electrical appliances.

30/08/25: I ordered a used combi microwave from The Appliance Depot with 3 months warranty.
08/09/25: the microwave was delivered. I was advised to check it ASAP to report any damage or faults.
22/09/25: a qualified electrician fitted, but after a few days it became apparent that unit had a faulty panel, and possibly a fault with the microwave.
01/10/25: I reported the faulty appliance to Appliance Depot (AD) on 01/10/25 via email, and asked to return the unit. I did not feel comfortable keeping an appliance that costs over £1500 knowing that it had faults, and only 3 months warranty.
03/10/25: I chased AD again, as I had not received any sort of acknowledgement of my return request.
04:10/25: AD offered to repair the fault.
04/10/25: I declined the offer of a repair, as I had lost faith in this particular appliance, and didn’t want to risk a further fault developing after the remaining 2 months warranty had expired. I asked AD to process a return and refund.
07/10/25: I chased AD again, not having heard anything from them, and suggested that surely they had a documented returns process that should be straight forward to implement.
10/10/25: I chased AD again, not having heard anything from them, and expressed my disappointment in AD’s post sales customer service.
13/10/25: I chased AD again, not having heard anything from them. I advised that I would contact my credit card company and seek some legal consumer advice. I also told them I would be documenting my experience in this review today.

Let’s see what happens next. I think The Appliance Depot is a trustworthy company, until there is something wrong with an appliance they have sold. They prefer to only show /advertise /ask for reviews on reviews.co.uk, as AD has a more favourable overall reviews rating there. However, even on reviews.co.uk their “Refunds Process – Difficult” and “Returns Process – Could be Better”. Personally, I wouldn’t risk buying a “graded” nor “used” product from AD again – too much money to risk, and not worth the stress.

Bought Smeg tap which was squeaking, another one was sent with squeaks and dent. I sent an image and email to the company but had absolutely no response. Gave up on them and bought tap elsewhere. I would be careful buying from them. I bought sink which was fine but taps are faulty.

My experience has not been the best
I bought an oven that arrived without a box and scratched with doors unaligned.
When I sent in my complaint I was told that the item had been advertised with the doors not being aligned, however this is not the case and I should try cleaning the scratch and if I returned it and they were able to clean it I’d get charged £50
I will not be buying from this company again and I would not recommend anyone should buy either
I’m sorry to have to leave this feedback but had they been a little polite and tried to sort the issues out I’d never have left this

What a fantastic Company.I ordered a SMEG 5 burner Gas Hob very recently and was aware that it already had a few minor scratches of no real significance and saved nearly three hundred pounds in doing so.The service from The Appliance Depot was fantastic and the delivery process faultless.I'm delighted with my purchase and they are very honest and open with their customers.I highly recommend them to you.Paul

Driver who collected the returned part after 2 weeks claimed it was a regular tactic. Oven advertised as new. Arrived damaged, not in original packaging hoping customer would accept. Owner claims being in business for 18 years is an excuse that they know best. Do not be scammed!

Ordered a Bosch washing machine via the company and it did not have the door fitting kit included (supplied as an integrated unit). Bosch were completely unhelpful and very abrupt. Laura took over and sorted the issue, leading to the missing parts being issues FOC. She was supportive and demonstrated a compassionate stance throughout. Truly Excellent customer service.

Order placed and received a prompt phone call with a Delivery date for two weeks which suited us. Delivery man was very helpful.
Dishwasher was graded as no damage and that proved true.
I would use again.

Purchased in November 2024, communication re delivery was great as was the driver who dropped off.

July 2025 and the cooker was making an annoying rattling sound when cooling for up to 20 minutes. Logged an email with Charlie and he had a smeg engineer at my house and the problem fixed in under 24 hours.

Excellent customer service.

Don't bother!

Ordered an extractor fan recirculating kit from here. Admittedly we messed up and ordered the wrong one because the product codes are incredibly similar. I asked them if we could return it as it isn't compatible with our extractor and they said "no problem, but you have to pay for it to be insured on return via courier AND there's a £50 restocking fee". I have no problem paying a courier for it to be returned, but the restocking fee is incredibly unfair (especially on a product which doesn't cost much more than £50) Will not use this company again, use a fair company where you can return things within 28 days without issue.

Very misleading advertising.
Purchased a Smeg dishwasher through their on-line site – The pictures show the dishwasher with all panels fitted and this is what we thought we purchased.
When delivered (We paid £75.00 delivery service to the Highlands) it arrived without the door panel.
Contacted them about this and we were told that we had bought a fully integrated dishwasher and it didn’t come with a panel.
At no time on the web page did it state that there was no panel included even though the product listed showed a panel in place – This is the first image on their product page.
This is very misleading and somewhat disingenuous by this type of advertising – Had we been made aware of no panel, then we would have bought a different model.
I suppose we can return this for a refund but the shipping alone would cost us in total of £150.00 and then will have another £50 restocking fee, making it uneconomical to proceed with a return.
Just a word of warning about this company is MAKE SURE YOU READ EVERYTHING AND MAKE SURE WHAT IS SHOWN IS WHAT IS SOLD.
Very disappointed with the customer service and will NOT be a returning customer.