The Castle Jewelry Avaliações 

Review is for their gun store. It’s a common business.

I am writing this review to warn others about the shockingly unprofessional and careless service I received from **The Castle Arms**. If you value your time, money, and sanity, steer clear of this company.

On **March 13, 2025**, I placed an order for a CZ457 firearm. Immediately after placing the order, I noticed no confirmation email or details in my account. Concerned, I reached out to their customer support, who casually replied, *“Good morning, Yogesh. I have received your order. Thank you.”* No order number was provided until I explicitly asked for it.

By **March 17**, I still had no shipping updates, so I inquired again. Their response? A dismissive, *“It looks like they cancelled the order and it has been refunded. I was not here on Friday so I am unsure why. I do apologize for the inconvenience.”* Let that sink in: **They cancelled my order without explanation, notification, or accountability**.

To add insult to injury, this firearm was meant for my daughter, who had been eagerly waiting for it. When I pleaded with them to reinstate the order—even offering to reprovide my credit card information and emphasizing, *“I don’t need money back, I need the firearm”*—they ignored my request entirely. Not a single attempt was made to resolve the issue. They just told me that I can buy it now for $150 more than what I purchased for.

**Key Issues with The Castle Arms:**
1. **Zero Transparency**: They cancelled my order without any prior notice or explanation.

2. **Abysmal Communication**: Their support team either lacks training or simply doesn’t care. Responses were vague, unhelpful, and devoid of empathy.

3. **No Accountability**: The representative admitted they “didn’t know why” the order was cancelled and made no effort to find out.

4. **Disregard for Customers**: My daughter’s excitement and my willingness to work with them meant nothing. They chose the lazy route—refunding without resolving.

**Do NOT trust this company** with your business. Their incompetence and indifference will leave you frustrated and empty-handed. Save yourself the headache and shop elsewhere.

I have not recieved my ring, we ordered and paid for it 14th January i have sent so many emails and no responce. I am gutted if i have been scammed with this.

I ordered a ring the first part of March. On March 19th, 2022 the item arrived at thier facility here in the United States. It is now 45 plus days later and the ring is still there. The site says it usually takes 17 days, it has been 45 plus. When i reach out to them they were responding back, but since April 17th, I have heard nothing. Money down the drain. Never will order from them again.

I've only visited The Castle once and it was to sell a piece of jewelry. Unfortunately I didn't know they would low ball and haggling was necessary to get a fair amount. I would advise anyone who sells or even pawns to have your items appraised first. Granted, they are in business to make money but if a customer discovers they've been 'taken' that's a customer that won't return.

I purchased jewellery and can't complain.best products

I purchased a mens ring for a Christmas gift from their Beechmont Road location. I asked about resizing and was told to just bring it back for free resizing if needed. A few days later, I took the ring to have it resized. The woman at the counter replied that they don't do resizing. I asked for the salesman who told me resizing was free. The woman then said they could send it out for sizing but it would take a few weeks. I do not recommend them.

Fantastic service from really nice people, always get my watches serviced and recently just hand a fantastic engagement ring! Great work!

These people really care. Not only about the sale, but about you as a person. I'm a retired vet, and recently had a flash back problem. The Owner
spent some of his personal time helping me get tru a very troubling time. Thank you.
Jack

My husband has purchased several items over the years from The Castle Jewelry store. Every purchased was handled by professional, knowledgeable staff. You can purchased jewelry at any jewelry store, however, it is the quality of the item, the friendly, knowledgeable sales staff, and the affordable pricing that will keep us coming back to the The Castle Jewelry Store as this is our favorite jewelry store!!!

Love my bracelet! It was preowned but looks brand-new! Shipping was the next day and customer service was amazing! I would purchase from Castle jewelry again.

I've received my items today;an once again Brittany has come thru for me...I'm very pleased with her service an my items.The castle's jewery to me is "ol skool"...which is good!they are of quality an rear...i love it.Thank You.....

Thanks to the castle, I got the perfect wedding set for my wife as well as my own wedding band. They answered all my questions and found the best options for my budget. Package arrived only 2 days later! Definitely the only place I will buy jewelry at from now on.

This place is awesome for the jewelry lover! I have purchased several pieces of jewelry as well as other cool electronics from the Castle over the years. I always get a fabulous piece of jewelry and something extra because the prices are so great compared to the mall. I will always shop here and never pay retail again. They even have a web site to browse if you cant make it into the store. I love this place!!!!!!

I bought a 1/2 carat diamond wedding band in 14k white gold.
Brittany spent time telling me about the diamond count and helped me decide on the sizing.
I was truly impressed with her service and help. It is hard making a purchase online. I will not have doubts if I purchase from them again online! I trust them and they are now my jewelers.
I live in FL and come to KY 2 times a year. Every time we come, I go check out the deals! You can not beat their prices or the quality!

I have been a customer of The Castle for years. I know I will receive excellent service and a friendly welcome. I wouldnt buy jewelry anywhere else.

Brittany immediately started a chat line with me and from there it was total customer service! She send photos via email and texts trying to find the perfect ring for us. My fiancée loves it! Thanks so much for your help! Charlie was fantastic as well, looking forward to a long lasting relationship with these people!
Chris

While I was thinking about buying an engagement ring to my girlfriend, I asked my friend who had that experience couple of years ago. He gave me the advice to go to the Castle as he did and I was truly satisfied at the end of the day.They were patient and informative and was a great choice overall

Have been doing business with them for 30 years. I should know.

I was assisted by Brittany Jacobs and on top of providing a bright experience her personality glimmered. She showed obvious extensive knowledge, and provided me with excellent information and recommendations. She made it an incredible and effortless shopping experience and I am thrilled with my purchase!

Dealing with Britany Jacobs and the online sales department was smooth and flawless. Great shopping experience and I highly recommend it.