The Castle Jewelry Avaliações 

31
•
O TrustScore é 1.5 de um total de 5

1,5

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Avaliado com 1 de um total de 5 estrelas

Review is for their gun store. It’s a common business. I am writing this review to warn others about the shockingly unprofessional and careless service I received from **The Ca... Ver mais

Avaliado com 3 de um total de 5 estrelas

I've only visited The Castle once and it was to sell a piece of jewelry. Unfortunately I didn't know they would low ball and haggling was necessary to get a fair amount. I would advise anyone who sell... Ver mais

Avaliado com 1 de um total de 5 estrelas

I purchased a mens ring for a Christmas gift from their Beechmont Road location. I asked about resizing and was told to just bring it back for free resizing if needed. A few days later, I took the rin... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered a ring the first part of March. On March 19th, 2022 the item arrived at thier facility here in the United States. It is now 45 plus days later and the ring is still there. The site says i... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheria
  2. também em
  3. Loja de Roupas

Informação fornecida por fontes externas variadas

With 10 Locations, our stores have the largest inventory offered at the best prices. You can find all of our locations on this page Castle Locations. Each store is fully staffed with a team of dedicated and knowledgeable individuals providing excellent quality jewelry at excellent prices. We also have in house expert jewelers in select Castle locations to size and repair jewelry, if you are in need of jewelry repair services please call us today at 859-299-6788. If you are interested in viewing any of our jewelry that is on our website contact us to set up an appointment in our 210 W New Circle Road Store in Lexington, KY.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

31 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,5

Todas as avaliações

(31)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Admiration

Times flies before you know it and so does 20 yrs. of marriage, and in this case Castle Jewelry went beyond the call of duty insuring we were happy, my husband wanted to thank me for the 20 yrs. and my NEW WEDDING SET is so BEAUTIFUL, but kind of bittersweet my wedding band needed to be cut off, they will be fixing and returning in making sure its more comfortable than before...I don't trust many BUT CASTLES SOMERSET ROCKS!!! So since this is noted do acknowledge ALL STAFF with a bonus in their checks & Kudos letter for their files... I will continue to be using All of their services from now on, and speaking LOUDLY on CASTLES... TRUST you have mine...
Thank YOU!!!
Diana A.

12 de março de 2015
Avaliação não solicitada
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Resposta da The Castle Jewelry

Thanks Diana for entrusting us with a band that has served you for 20 years of marriage. Your new wedding set is beautiful and we look forward to serving you for all of your future jewelry needs. It was truly our pleasure.

Brentton Akers
GM Somerset Castle

Avaliado com 5 de um total de 5 estrelas

The Castle Jewelry offers a wonderful selection of high quality jewelry at great prices.

Over the years, I have purchased a variety of jewelry from the Castle and have never been disappointed. Their quality and selection is excellent and the staff is very knowledgeable and helpful. They work with you to find just the right piece. I have recommended the Castle to many business associates and personal friends who, in the past, thought they needed to buy their "finer pieces" of jewelry at some high end store to get better quality. They were all pleasantly surprised when they went to the Castle and have frequently returned. If you want to find high quality at great prices, go to the Castle. You'll love it!

12 de março de 2015
Avaliação não solicitada
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Resposta da The Castle Jewelry

Thank you Susan!

Avaliado com 5 de um total de 5 estrelas

Quick, Quality Jewelry Repair!

My bracelet's clasp broke and I needed to get it repaired. After talking with the folks at the Castle (who are very nice, by the way), they told me that they could repair it for me. Expecting them to say that I can come back and pick it up in a week, I was stunned that they actually said I could get it the NEXT DAY! And sure enough, it was ready.

The staff was very professional and had great customer service, which you don't find a lot these days. I would totally recommend you to visit the Castle for all your jewelry needs!!!

12 de março de 2015
Avaliação não solicitada
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Resposta da The Castle Jewelry

Thank you Sherise!

Avaliado com 5 de um total de 5 estrelas

Great!!!

Great staff! Brittany was not only helpful but very informative! I will definitely recommend The Castle and return for future purchases.

10 de março de 2015
Avaliação não solicitada
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Resposta da The Castle Jewelry

Thank you Josh!

Avaliado com 5 de um total de 5 estrelas

UK "pandora" style beads

I ordered two UK beads (one with "UK" and the other with a basketball) for my wife just before Christmas since UK is going tie take the national championship in basketball this year. Price was right, quality is great...my wife loved them. Shipping was laser quick, ordered one day had them on the 2 days later.

10 de março de 2015
Avaliação não solicitada
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Resposta da The Castle Jewelry

Thank you Joseph! I am glad your wife loves them. Hopefully we will be getting another championship bead in soon! :)

Avaliado com 5 de um total de 5 estrelas

UK Bead

The only thing I wanted for Christmas was Kentucky Wildcats beads for my bracelet. The Castle had one I didn't have and it was on sale. I ordered close to Christmas not expecting to receive it until after the holiday. I was extremely pleased to have the package arrive 2 days after I ordered. I will be going back again on-line looking for UK items.

9 de março de 2015
Avaliação não solicitada
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Resposta da The Castle Jewelry

Thank you Kathy!

Avaliado com 5 de um total de 5 estrelas

Buying On Line

I bought a ring for my wife for christmas on line. Sight unseen. Called the Lexington store and they had it in stock. It was everything that was represented on line. I had previousley bought a necklace from overstock.com and had to send it back because the picture was magnified about 10 times to the actual size. No so with the Castle. What you see is what you get. Great store.

9 de março de 2015
Avaliação não solicitada
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Resposta da The Castle Jewelry

Thank you Roger!

Avaliado com 5 de um total de 5 estrelas

Couldn't be happier with The Castle's efficiency, great service, reliability and friendliness.

I have been a Castle customer for over ten years but always went into their stores in person and always received great service. Since I retired, though, I have enjoyed their excellent services via the internet and taking advantage of having my chosen items shipped right to my doorstep. They always mail out my order in a very timely fashion and send happy little notes of appreciation, which is a rarity and a nice neighborly touch. Their website works well and streamlines the shopping experience. So whether you go into their stores and meet their extremely nice staff or choose to order on line, I think you'll have a very satisfying experience. My thanks to The Castle and all their hardworking staff.

28 de fevereiro de 2015
Avaliação não solicitada
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Resposta da The Castle Jewelry

Thank you Karen! We strive hard for you to have the best jewelry buying experience possible and am so glad to hear that you are so satisfied!

Avaliado com 5 de um total de 5 estrelas

great Service

pictures on the website showed exactly what I was getting, product received exactly when I was told I would and requiring a signature was a bonus; I hate when my packages are just left by the front door for anyone to take as they walk by.

I used to live in Lexington and one thing I miss is all the jewelry you have in your locations. It seems that there is only a few things on the website and then all the high end products. I would like to see more of the mid range products on the website now that I don't live in the city to visit your locations anymore. Sadly i feel like i'm limited to what I can buy from you now that I can't see most of what you carry.

28 de fevereiro de 2015
Avaliação não solicitada
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Resposta da The Castle Jewelry

Thank you Amber. We completely changed the website last summer and have been working very hard towards getting more jewelry online to fit a wide variety of price ranges. I will be sure that our next batch of jewelry has more mid range products for you. Is there any particular type of jewelry that you would like to see in that batch?

Hopefully by this summer we will have the majority of ALL of our jewelry online. If there is every anything you are looking for that we do not have online yet, please feel free to call or email me (Brittany) and I will be sure to find what you need and take pictures to send to you!

Avaliado com 5 de um total de 5 estrelas

Very satisfied

Thank you all very good people I am very happy



Roy Beasley

27 de fevereiro de 2015
Avaliação não solicitada
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Resposta da The Castle Jewelry

Thank you Roy!!

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