The Curtain Shop Avaliações 

319
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Poor communication both by phone and or email. I called 3 times and left 3 messages for this consumer to call me back about my order. No returned messages. 4th call someone answers and said they never... Ver mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love my new curtains. I purchased the "SIMPLICITY" style curtains in the natural color-72 inch length-no valance. The curtains are beautiful--very simple in style which is what I was loo... Ver mais

Avaliado com 5 de um total de 5 estrelas

These curtains are a perfect thick cotton country style curtain. The colorful flower pattern is as beautiful as pictured in description. They are high quality, well made curtains that I believe will... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love my curtains, custom made pinch pleated sheers. I found this company through a search. At first I emailed this company, received a prompt response. Debra mailed me and mailed several samples f... Ver mais

Detalhes da empresa

  1. Casa e Jardim

Informação fornecida por fontes externas variadas

For a fabulous selection of affordable window curtains, valances, drapes and bedding head to TheCurtainShop.com.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

319 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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3,6

Todas as avaliações

(319)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I am so happy with these curtains

I am so happy with these curtains. The quality is outstanding and they are so pretty. They arrived quickly and Deborah was so pleasant and helpful. No more spending hundreds of dollars having them made. This will be my shop for all future curtain needs. Thank you 😊

5 de março de 2021
Avaliado com 5 de um total de 5 estrelas

I love my curtains

I love my curtains, custom made pinch pleated sheers. I found this company through a search. At first I emailed this company, received a prompt response. Debra mailed me and mailed several samples for me to choose from, then after making my fabric choice, she helped me to be certain I have a perfect fit.. Four weeks later I hung them. Absolutely perfect. I will purchase from them again. Fits perfectly and customer service deserves a 10 star.

28 de fevereiro de 2021
Avaliado com 1 de um total de 5 estrelas

Not so sheer

Searched site for sheer curtains to match some I have. Panels came up under that category however they were not sheer and are not refundable.

I emailed the company twice, once when I was ordering to verify these were sheer curtains - NO RESPONSE and a second time when they arrived today. They did respond but indicated that the curtains were not advertised as sheers, even though that’s how they came up on their website. Also they NEVER offered to let me return them even though I asked. So no I didn’t call but I did give them an opportunity to work with me on the issue.

26 de fevereiro de 2021
logotipo da The Curtain Shop

Resposta da The Curtain Shop

Hello Kerry, I do not know who you are or what you ordered, but I am certain your order can be returned. You can call us toll free at 866-886-3632 to arrange your return. You should have called us first before leaving us a bad rating. But you NEVER called us.

Avaliado com 1 de um total de 5 estrelas

Unprofessional - Lack of Communication - My Order Was Then Summarily Cancelled Without Explanation

I ordered $200 worth of sheers from The Curtain Shop on Feb. 4th. I was charged immediately for the items, but received no email confirmation of my order. Several days later, concerned that I had received no confirmation or anticipated shipping date for my order, I reached out to the company by email to inquire about my order. (A different email address for The Curtain Shop provided in a PayPal confirmation is apparently out of service, because I received a bounceback there.) But the week passed, and still I had not received any reply to my email. So I then sent a second email, and left a voicemail at the number listed on their website (which is different that the phone number listed on PayPal and here on the BBB website). Still I have received no reply or explanation. However, a few hours ago, I received a PayPal notification saying that a refund was being processed. I am very disappointed by this company's lack of communication and lack of regard for my time. I have requested that this company delete my information from its computers.

12 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A great purchase

This was a great purchase! The valances I ordered were nicely made and look very nice throughout my kitchen, dinning room and living room. It's a large L shaped open space with many windows so everything blends nicely.
The customer service was also great. I would diffently buy from the curtain shop again.

19 de novembro de 2020
Avaliado com 3 de um total de 5 estrelas

Although the quality of the curtains…

Although the quality of the curtains were spot on, I had to contact the Curtain Shop in order to find out where my order was in the shipping process. I first tried to contact them by email, and then on their site, and finally by phone before I got an answer...the reason my order had not shipped was because they did not have that size! You would think that it would not be able to be ordered, or at least someone would contact me. When I asked when they would be in, there was no idea, because of Covid. Okay, I get that. But them low and behold my order showed up in about another week...but no, wrong size! Instead of going thru the hassle of trying to deal with returning, I just kept them....a $206, mistake.

6 de novembro de 2020
Avaliado com 4 de um total de 5 estrelas

Two out of three were fine.

I ordered three pairs of priscillas. They are all three absolutely beautiful. The workmanship and quality was exceptional.
My one problem was huge. One pair's rod pocket was sewn too narrow. I wanted so badly to hang them after waiting 6 weeks for them that I took several hours digging in with my fingernails to inch them on the rod. Once that was accomplished, I had to cut them to get them around the corner of the sides of the rod. It was frustrating and unacceptable. The other two pairs were sewn properly and I was able to thread them on the rod without a problem or having to use vise grips or needle nose pliers

6 de novembro de 2020
Avaliado com 5 de um total de 5 estrelas

Love the curtains

Love the curtains. The quality is great. Look very nice on my kitchen windows. Especially liked that the curtains were not polyester like most other curtains. Very happy with my purchase.

6 de novembro de 2020

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