The Furnshop Avaliações 

377
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Easy to order , kept up dated on delivery , table was exactly what I was expecting. Would definitely order from you again.

Avaliado com 1 de um total de 5 estrelas

Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... Ver mais

Avaliado com 1 de um total de 5 estrelas

BE AWARE SCAMMERS Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 month... Ver mais

Avaliado com 5 de um total de 5 estrelas

From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de Móveis para Quartos
  3. Loja de Móveis de Jardim

Escrito pela empresa

The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

377 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 9% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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3,8

Todas as avaliações

(377)

19 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service

Great customer service from beginning to end.I didn't spend a large amount but they still made me feel valued. The delivery was excellent, I will use them again without a doubt.

20 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Truly awful experience

Truly awful experience. I paid for a tv corner unit online back in May - the item was advertised as fast delivery - 5days. 5 days passed, no contact at all so I contracted them, I was quoted a new delivery time of 10 working days. I asked about a refund at that stage as I could get the same item elsewhere. I was told a refund would also take 10 working days! I agreed to wait for the extended term - no contact after 2 weeks so I chased them again. This goes on and on to present (3 months later) where I still have no item, and a consistent false promise of an extended lead time. They are still falsely advertising the same item as 'in stock; and available with 'fast delivery' which at best is miss-leading, and at worst illegal/false advertisement.
I would strongly recommend you consider spending the extra £20-£30 and purchase from a more repeatable and recognised business - for example B&Q are offering the same item at slightly higher cost - but doubt I'd have my item already.

12 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dining Table

Ordered a dining Table, great price, delivered quickly and great customer service, was kept updated by email at all stages.

21 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered the Antoinette Mirrored Small…

I ordered the Antoinette Mirrored Small Sideboard from The Furnshop after I read the positive reviews and I wasn't disappointed. I contacted the customer service a couple of times regarding delivery and they responded promptly. I was informed of a delivery date and time and was then contacted the day before to ensure it was still convenient for me. On the day of delivery, the item arrived within the time frame and the delivery men were friendly and helpful. The sideboard was as described and I am very pleased with it. Will definitely order from The Furnshop again.

16 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Company

Amazing Company, they keep me updated even when the stock was running late.V ery Friendly and helpful company will be kept in mind when I'm next buying furniture.

15 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service all round

Excellent service from ordering to delivery.
They are great at keeping you informed every step of the way after you place your order. This even goes as far as the delivery driver ringing the night before he delivers to tell you the time to expect him to arrive with your items. They also send a friendly email once you have received your products, asking if everything went ok with the delivery and checking you are happy with your furniture. Could not ask for more really - Helpful, polite staff and excellent quality furniture.

3 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor quality items for the price paid…

Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp.

Bought a side table that has a seam all the way up the back, a rattle like there’s something loose inside it and a slight chip where what looks like vinyl wrap is coming away at the bottom.

Id avoid this store and buy anywhere else

3 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing chairs and great service!!

I ordered 6 dining room chairs from Furnshop and they are absolutely perfect and great price, exactly what I’d been after. Amazing customer service, they informed me the date they would be delivered and a few days before the time they would arrive. The driver was on time and very polite. I love my chairs so much I’ve ordered another two.
Thank you so much Furnshop I am a very happy customer and will definitely be back for more furniture.

3 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommended

I recently purchased a 5 drawer narrow chest from Thefurnshop, and I couldn’t be happier with my online shopping experience. The narrow chest drawer arrived in excellent condition. The packaging was secured, ensuring the item was undamaged. I definitely shop at Thefurnshop again in the future.

30 de janeiro de 2025

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