The Gearbox Centre Kent LTD Avaliações 

This company are basically fraudulent. They made claims about my car and wanted to charge me £2000+. I told them I wanted to get a second opinion so I waited to take it to another garage that was fully booked for over a month. I asked them to send me the findings of their diagnostic multiple times by phone and email but they never shared the findings with me. Over the phone no one seemed to have a clue what had actually been done. On the day, the man at the counter told me he was 80% sure that the recommended fix (the one that would cost me £2000+) would actually work. Someone over the phone told him he'd done the diagnosis what more guarantee could I want. They were obviously more experienced but were not there and had not test drove my car themselves. Safe to say I did not have the work done with them. The other garage charged me £80 as they could not find a fault with my gearbox but this company ripped me off charging me £180 for nothing. They have still not provided me with the diagnostic report despite it taking place in March.

Renault Master clutch flywheel and gearbox refurbish. Great communication and honest pricing. Real experts which is why I travelled from Hampshire to Kent.

Great team with amazing knowledge with regards to the issue I was experiencing with my Golf gearbox.

Had the car back in no time driving as smoothly as the first time I got it.

Great communication throughout the time the car was with them and lots of follow-up advice with regards to how to make sure the gearbox remains solid.

The team here have a solid quality assurance process, even when the repairs were completed they made sure it was test driven and reviewed by a few senior colleagues before fully signing off the vehicle as ready to be collected.

On the day of collection I had a smooth handover and one of the engineers (I didn't catch his name, but he was a tall bold chap) was super friendly and spent time discussing what the fault was, how it likely happened and what to do to prevent this from happening again.

I found this company mostly on the merits of thier social media platforms and great reviews. I travelled 50+ miles to make sure this work was done by a qualified and knowledgeable team. If you're having issues with your gearbox give this team a shout and rest assured it will get dealt with promptly.

I had a very positive experience with The Gearbox Centre Kent. Marc and the team were professional, helpful and kept me updated throughout the repair. They clearly explained the costs, the parts required and the work being completed.

Whenever I asked for an update, they responded quickly and made sure the car went through final checks before collection. The whole process was straightforward, and the customer service was excellent.

I am very pleased with the work carried out and would happily recommend The Gearbox Centre to anyone needing gearbox repairs. Thank you to Marc and the whole team!

The Gearbox Centre Faversham, we had issues with an error code relating to the gearbox on our motorhome (Zefiro 696) from our initial email all involved with our problem were professional, polite and efficient. at no point did we feel "cut off" from what was happening. we were positively invited to make contact at anytime for updates and progress. Marc and all his team are most definitely the kind of experts you wish you could meet in all trades, I have no reserve in recommending the team to anyone. I would also add that their facility is one of the very few in the Kent area that can accommodate a "larger" vehicle. in short you have nothing to loose but everything to gain, make the call or send the email get your problem sorted.

Gearbox ordered and dispatched within 2 weeks. Old gearbox collected a month ago.
No return of £400 deposit, several emails unanswered, feeble excuses each call I make.
Not much faith with guarantee if required
Next step is trading standards.
UPDATE : Posted on their Facebook page a couple of days after this review and a different member of staff intervened and deposit is now back in my bank within 24 hours.😊

Gearbox fine, however they seem to have a big issue with the return of ones deposit?
Sent loads of emails, and was told it will be sorted.
But here we are nearly a month later. I know it's only £120 but it's my £120.

I took my van here for have a new gearbox clutch and slave cylinder.

When collecting the van I noticed the engine light was on, I said to them when I dropped it off to them it wasn’t on and I’d like them to fix it. Unfortunately due to the lateness of the day they were almost closed and I needed to drive it back to Brighton having got a 1.5 hr train up to collect it, reluctantly I left with them unable to get the light off. I used my local garage to turn the light off at my cost to myself which was caused by oil on the sensor from their repairs.

Fast forward 1 month the clutch started sticking down and not going into gear again, they gearbox centre refused to collect the van and insisted I spend 100s of £ getting it towed back to them 100 miles away.

I would have assumed they would have been so embarrassed they would have moved heaven and earth to get me back on the road but they weren’t apologetic in the slightest.

The loss of faith with them considering the engine light and the new parts that lasted a month and the unapologetic attitude I dealt with the vehicle and didn’t send it back to them.

Take your vehicle elsewhere.

Absolute cowboys do not have a clue, one of the worst most arrogant companies I’ve ever had the misfortune to use. Could not repair my auto blamed it on the vehicle. Going through a clsim back on Credit card DO NOT USE con artists and cowboys I hope they close down

Marc Chilton I have never dealt with such a unprofessional arrogant childish person. I requested an itemised invoice and he said they don't do that,he then suggested I did a 350 mile 5hour trip to collect it,he also said I would need a donar gearbox for a part so I said I would have the other parts he agreed, but when I went to collect the van there were no other parts they decided they were too worn ,surely that's my choice to be made.Have decided to go back to Trading Standards. Quoted up to £1800 ended up over £3500 with donar gearbox.

Few days ago I went with my bmw 7 series for a gearbox service, the guys were absolutely fantastic, very friendly and professional, the cost was excellent, and I’m more then happy for choosing them!

COWBOYS/ROUGE TRADERS

Fitted noisy faulty discs and pads and refuse to change them for different ones. Been ongoing for weeks and they’re refusing to speak to their supplier to ask for different ones as they clearly have an issue.

No customer service skills and just want to take your money and give you bad replacements and ignore when they’re faulty.

DONT USE THIS COMPANY UNLESS YOU WANT TO BE RIPPED OFF

Took my gearbox for my Renault Master van to Alex and the man took it in on Tuesday afternoon it back by Friday afternoon back on the road. Thank you very very much Alex and the team brilliant work I’m going nowhere else

We live in France and couldn't find a garage to repair the problem so booked up and drove over.  The powershift gearbox was replaced whilst we stayed in England.  Very happy with the service and got back on the ferry the same day.  Found an oil leak when getting off the boat so turned round and booked to get back on the ferry.  Had to stay the weekend at the local hotel as The Gearbox Centre weren't open.  Fault repaired FOC after a delay getting parts, got back on the ferry Wednesday afternoon. Got half way home and heard a banging, found the drive shaft nut was loose. Had to find a garage at 6.30pm in Rouen with a loose wheel.
We advised The Gearbox Centre who denied any responsibility but said get the car into a garage to check and do a report.  This was done at a cost of £150.  All our additional expenses were sent to The Gearbox Centre (over £1000)  After five months of chasing, they offered £300!!  

I called in and spoke to he team regarding my VW Golf as I was experiencing some issues. They reassured me that they could take a look and booked me in within a couple days which was great! Especially with the 1 hour time slot.
Turned up on site and was greeted with friendly faces and the online system allowed me to let them know exactly what was going on with my vehicle.
I waited in the reception whilst my car was diagnosed and the technician came out to speak to me once he had finished to let me know his findings. Rest assured it wasn't my gearbox but in fact my clutch which was a relief. I was provided with an estimate then and there, didn't feel like I was getting ripped off as a single mum who knows nothing about cars and told them I was happy to leave it with them and was told it would be a couple of days turn around from when it goes on the ramp. Dropped my car off in the Friday and had a call to say it was ready Wednesday morning. Couldn't be more happier with the service and the team were amazing, kept me updated to date and explained everything so that I could understand what was being done to my car. Highly recommend.

Great place great service had my Polo after no one wanting to touch it being an auto got it sorted quickly and so much cheaper than main dealers
Good communication and easy to deal with recommend to anyone with DSG`s

My BMW 1 series had a crunching 2nd gear, which apparently is a common issue with these gearbox which is wasn't aware of.

I dropped my car off on a Sunday evening posting my keys through the letter box, Ryan called me and let me know the keys were found Monday morning and the car was being test driven later that day.

it was confirmed that the car did indeed need a new 2nd gear, they said they wouldn't be able to get the car in for 2 weeks (bit annoying but it is what it is liked the honesty).

2 weeks comes round I drop the car off and little over 3 days later the car was ready for collection, only extra was it needed a new clutch and flywheel but I had a feeling it might do as far as I was aware it was on 96,000 miles and original clutch and flywheel.

Car has been back for over a month and the shift is so smooth, love driving my car again now, honestly the guys where quick and efficient couldn't recommend them enough.

IF YOU HAVE A GEARBOX ISSUE THESE ARE THE GUYS TO HELP!!!

Terrible don't use these people ,I spent £3600 with them and was supposed to receive a brand new gearbox casing with all my internals fitted but seems a recieved a used gearbox that hasn't lasted 2000miles , audi A5 s tronic

Avoid!
Terrible service, had new gearbox, car went back after few weeks as wouldn’t go in gear, wasn’t fixed and not willing to refund as said transaction had already taken place …..paid 1/2 in cash, big mistake!
Spoke to owner and every time you call they fob you off with, sorry out of office, left early today, will call you back and did not respond to e-mails either.

Brought another vehicle from Ireland to the gearbox centre for my range rover which nobody in ireland could sort the issue dealth with this company in the past 5 star around and problem solved very professional and they know there stuff could not off been more helpful