I got a text of this company threatening debt agencies Try to call them call times out after 2 mins. Can not log in as their website doesnt function- all in all - utter cowboys.
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Veja o que dizem as avaliações
The Money Platform went out of their way to help me on over 4/5 occasions with multiple pushbacks on my loan payment in a difficult period for me. Their service is top tier, including rapid response o... Ver mais
I can't speak highly enough of this company! The whole loan process from beginning to end was a great experience. Everything was very straight forward, and the loan completed amazingly quick! Unf... Ver mais
I have recently had a loan from them, they had no problem in rearranging my instalments after an unexpected expense occurred for me over this festive period. They replied very quickly and resolved my... Ver mais
Detalhes da empresa
Escrito pela empresa
The Money Platform is a next-generation fintech marketplace that connects people who want to lend with those who need to borrow. Powered by our proprietary TMP Score and advanced credit analytics, we’re reimagining lending — making decisions faster, reducing costs, and opening access to fair, affordable credit. Built on transparency and inclusion, we enable real people to lend directly to real borrowers, removing the middlemen and creating a fairer financial future for everyone.
Informações de contato
4,5
Excelente
484 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good company and very…
Very good company and very understanding.
9 de agosto de 2026
Avaliação não solicitada
Hassle-free change of the installment…
Hassle-free change of the installment payment date; complete professionalism.
5 de agosto de 2026
Avaliação não solicitada
I was struggling with my financial…
I was struggling with my financial situation badly and in mean time the money platform became saviour and helped me to get out of crisis. I really appreciate their support in hard time and hope to get in touch in future if i need thier help again.
13 de junho de 2026
Avaliação não solicitada
Very nice team they ve helped me
Very nice team they ve helped me
I lost my job and they understood and help me toward my next payment
Very grateful to them
30 de julho de 2026
Avaliação não solicitada
Great communication
Great communication. Great customer service. I appreciate. Always they help me.Amazing job. All done.
24 de julho de 2026
Avaliação não solicitada
Awful company- no way to contact
I got a text of this company threatening debt agencies
Try to call them call times out after 2 mins.
Can not log in as their website doesnt function- all in all - utter cowboys.
22 de julho de 2026
Avaliação não solicitada
Excellent service
Excellent service. Very quick response times and very helpful.
13 de julho de 2026
Avaliação não solicitada
The money platform was there when I…
The money platform was there when I needed them most thanks
26 de junho de 2026
Avaliação não solicitada
Helpful
Helpful , quick and great communication.
Highly recommend if you need a loan.
2 de julho de 2026
Avaliação não solicitada
Resposta da The Money Platform
Dear Leon
Thank you for your kind review and recommendation.
Our mission is to make credit more accessible, transparent, and supportive for customers who may be underserved elsewhere, so it’s great to hear our team was helpful, quick, and communicative.
Kind regards,
The Money Platform Team
Resposta da The Money Platform
Hi Marius,
Thank you for your feedback.
We fully understand that interest rates are an important concern for customers.
The Money Platform was created to support underserved customers who may not have access to mainstream credit, and we aim to provide a fairer, lower-cost alternative to many of the options otherwise available.
We are constantly working to reduce our costs and pass those savings on to customers.
We’re also developing new tools, including financial education and support, to help customers build confidence and unlock access to cheaper credit over time.
We’re sorry your experience left you feeling this way. Many customers welcome our transparent pricing and committment to cut costs for borrowers, and so we’d welcome the chance to understand it better - feel free to reach out directly.
Kind regards,
The Money Platform Team
Absolutely great customer service that…
Absolutely great customer service that cares and honestly deserve recognition.
Good reliable assistance
26 de junho de 2026
Avaliação não solicitada
Resposta da The Money Platform
Dear J D
Thank you for your lovely feedback.
We’re really pleased to hear our customer service team made a positive difference. Our mission is to support customers with fair, reliable assistance and a more human approach to credit, so your recognition means a lot.
Kind regards,
The Money Platform Team
Another company where you pay on time…
Another company where you pay on time not missed a payment and paid off early my financial situation hasn’t changed needed a small loan got declined really don’t understand why they don’t look after good customers.
2 de maio de 2026
Avaliação não solicitada
Resposta da The Money Platform
Dear Dan
Thanks so much for your review.
Your comments have raised a really important point, and we want to take this opportunity to explain to you (and others reading this) about our product.
Our loans are aimed at being "one off" loans to customers who can clearly afford the loan repayments, we are fully focused on trying to help customers excluded from mainstream finance with one-off costs (new boiler, car breakdowns etc).
But these loans aren't suited to covering ongoing day-to-day spending, they aren't like a credit card, where you can borrow again and again without end.
We have built and are working on tools to help our customers manage their money in the best way possible so that customers who are in a habit of being reliant on credit can break that cycle.
Many lenders now chose to exclude those without a UK Credit History or a perfect credit score.
We are taking a different approach, working with financially excluded customers to help with one off expenses and build long term financial resilience.
We won the Financial Inclusion Award and were shortlisted as Ethical Lender of the Year - so we are laser focused on helping people avoid debt dependency and live their best financial lives.
Bit disheartened with this company…
Bit disheartened with this company after such a great relationship with them.
I have had two loans off this company where you can pick the amount you wish to borrow up to £1250.
1st loan i paid back every month on time and that was paid off on 15th September last year.
The 2nd loan I had off them, was over four months, which I incidentally paid off two months in advance.
When It came to getting another loan off them back in March this year, i was asked on my The Money Platform to give them my debit card details to clarify I am the bank account holder.
I rang the money platform to clarify this and they informed me it was just a security check and to go a head and put my card details in of which I did. £1250 was then sent to my bank account. I contacted them money platform about this amount going into my bank account of which I did not apply for and could they take this money back over the phone which they agreed. I received an apology on the phone and the money was taken back off my debit card. I explained to the guy on the phone that I normally am able to pick my own loan amount each time I apply for a loan but on this occasion I never got to pick my own loan amount and received the full amount the money platform allows you to have. Again I got an apology and was informed there technical team would sort the error out on my account with them so I can apply for the loan amount I wish to borrow like I have been able to do on my two previous loans. I was informed this would take about 3 days to get sorted. Its now been over two weeks and I can still not apply for another loan from this company. I have now been informed that they have a cooling off period before you can apply for another loan.
So eventhough it was their error and not mine regarding the £1250 being transfered to my bank account which i never applied for and me being honest and repaying the full amount back to them, it's me being penalised through there computer error. This seems extremely unfair considering I have never defaulted on any of my loans.
Under the circumstances I feel the money platform should be sorting this issue out if they wish to keep an excellent payer such as myself.
The money platform should do better.
26 de março de 2026
Avaliação não solicitada
Resposta da The Money Platform
Dear David
Thanks so much for your review.
I can see from your comments that it appears that there was an issue with disbursement. And we want to apologise for the innconvenience caused and that we were not quicky able to serve you again.
Your comments have raised a really important point, and we want to take this opportunity to explain to you (and others reading this) about our product.
Our loans are aimed at being "one off" loans to customers who can clearly afford the loan repayments, we are fully focused on trying to help customers excluded from mainstream finance with one-off costs (new boiler, car breakdowns etc).
But these loans aren't suited to covering ongoing day-to-day spending, they aren't like a credit card, where you can borrow again and again without end.
We have built and are working on tools to help our customers manage their money in the best way possible so that customers who are in a habit of being reliant on credit can break that cycle.
Many lenders now chose to exclude those without a UK Credit History or a perfect credit score.
We are taking a different approach, working with financially excluded customers to help with one off expenses and build long term financial resilience.
We won the Financial Inclusion Award and were shortlisted as Ethical Lender of the Year - so we are laser focused on helping people avoid debt dependency and live their best financial lives.
In your instance though a mistake was made and we apologise for it.
Easy and simple
Was very quick and efficient but now I don't need it anymore I can't close the account or unsubscribe. Many times I've tried but still emails arrive. Spoke with customer service and now have removed very quickly.
26 de março de 2026
Avaliação não solicitada
Resposta da The Money Platform
Hi Aaron,
Thanks for your review - your experience is important to us.
We certainly want to ensure you are not getting unwanted emails. If you can reach out to the team they will be able to look into this and see what emails you are getting them and ensure you are correctly unsubscribed.
Thanks
They found me a loan quickly
They found me a loan quickly and I was accepted. My credit rating is bad and I was still accepted.
5 de março de 2026
Avaliação não solicitada
Resposta da The Money Platform
Thanks for your feedback.
Our goal as a company is to make lending better and cheaper for badly-served customers.
I'm happy to hear you had a good experience using our platform.
Thanks
The Money Platform team
5 star company
I applied for a loan on sunday afternoon and recieved the money on monday morning .very happy customer thanks money platform great customer service.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Money Platform
Thanks for your feedback.
Our goal as a company is to make lending better and cheaper for badly-served customers.
I'm happy to hear you had a good experience using our platform.
Thanks
The Money Platform team
Poor website
The website isn’t letting me enter my bank details. Just keeps kicking me back to the Home Screen.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da The Money Platform
Hi Nic,
Thanks for your review - your experience is important to us and we have looked into it to discover what went wrong and how we can help.
I can see you attempted to add your bank account and it failed to add. I can see you attempted to do this multiple times. This is because it did not pass one of our checks - a bank check that seeks to validate the information on the bank account to the information you gave us in your application (name, address etc). Sometimes this fails because there was a error, sometimes because our check does not support certain types of bank account - I am really sorry that in your instance this was not clear to you, a solution was not found and that we were not able to help you to overcome this issue.
We are redesigning our customer journey to make issues like this easier for customers.
We're constantly looking to improve our systems, because Lending in the UK is broken and many lenders now chose to exclude those without a UK Credit History or a perfect credit score. We are taking a different approach, working with financially excluded customers to help with one off expenses and build long term financial resilience.
I am sorry, once again, that you had difficulties with our website.
Very helpful and efficient
Very helpful and efficient. Jacqueline Morgan
2 de dezembro de 2025
Avaliação não solicitada
Very impressive P2P lender
Very impressive P2P lender. I am an investor. It is a high risk investment, but if done cautiously and in a well structured way [gradually increasing your total loans] it is a practical masterclass in the magic power of both the investing tools of "diversification" and "compounding". With rapid reinvestment of returns, the potential profitability of this platform is excellent.
31 de outubro de 2025
Avaliação não solicitada
Great
Received a monthly news letter and am looking forward to the upcoming changes, any issues I have they respond to quickly ( and I do message them a lot lol). great team always polite and patient.
22 de outubro de 2025
Avaliação não solicitada
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