The Motor Ombudsman Avaliações 

I had a response from TMO within few days

Great service, even though they couldn't process my dispute I was given great advice.

Car manufacturer told me to take my complaint to The Motor Ombudsman. The Ombudsman sent me round in circles for months, constantly requesting info I'd already given them multiple times. Then they expected me to find out who underwrites the manufacturers extended warranty and when I couldn't as the car manufacturer wouldn't reply to me anymore, refused to investigate.

This Motor ombudsman is disgusting .Over a year and no emails nothing from then .Then i found out only by phoning then to see what is going on and they found the case in Motoreasy favour when i had 100% evidence that the company is a scam company .They never intend on ever validating a warranty .Pointless going to them .Now i have a £600 cost to fix my car that i will never see because of a company that rips off the public .and the motor ombudsman side with these scam companies.

Polite, professional and well informed service. Outlines my rights clearly and detailed the process explicitly so I have realistic expectations.

Very helpful, polite and produced some good comprehensive reports. Nevertheless all this time spent on my case didn't produce the results I wanted/expected. Honda won and as always the warranty isnt worth the paper its written on. I now have to spend a fortune on repairs on an expensive car which is only 2 years old. I will not be buying another Honda Civic. Thanks to Ombudsman for trying.

Takes way too long
The review took over two years and then they changed their view when the Volkswagon lawyers arrived. Main reason the Garage "lost" the evidence so we could not prove the fault.

Listening to our case, advising clearly what to do next, and supporting us

Poor experience due to excessive delays. My case has been with The Motor Ombudsman for over six months and I am still waiting for a final decision. I've now been told the outcome could take another 90 days. The lack of timely progress has been extremely frustrating and has left me with little confidence in the process. Regardless of the final result, the timescales involved are simply too long for consumers seeking a resolution.

Thank you I have only just logged my dispute, but the initial process has been incredibly supportive. The platform truly listened to my situation and didn't make me feel overwhelmed. Guiding me in a clear direction on how to submit my case. A very professional start.

See existing reviews on the ombudsman's communications

I've already given feedback

The person on the phone could listen a bit more. And maybe repeat any information to make sure that they have the right reg for the vehicle that is being complained about

Long waiting times.
Unhelpful.

Great idea to address problems in car industry between consumers, retailers and manufacturers
Unfortunately poorly executed with inadequate resources and skills necessary to make this service effective. Requires more resource and better systems and planning.

Took too long from point of incident to start of process.
Agreed to goodwill gesture but heard nothing since.
I have only communicated via email. Not sure why I have been asked about a non existent phone call.
You kept on requesting information that I had already sent you.
Responses appaer to be AI generated in some instances.
Although the company in question admitted to its multitude of failings, an apology for their lack of professionalism as well as their rudeness would be appropriate in this case.

Excellent service provided

Did not resolve my complaint to my satisfaction.
My vehicle was in the workshop for 6 months of the 23 months that I owned it. The dealership who serviced the vehicle was excellent. The manufacturer hides behind the warranty. Because a buyer's contract is with a selling dealership and not the manufacturer under consumer laws you have to complain against them so unless you can prove that you were out of pocket or that the servicing was not carried out properly you have no case for compensation. In cases such as mine where a vehicle model has known problems the manufacturer should be purchasing the vehicle back through the selling dealership. TMO does not assist in facilitating this.
In my opinion I spent a lot of time in providing supporting evidence for a highly defective vehicle but TMO is too rigid. Manufacturers should be held to account not the dealerships.

Despite many many months of waiting i am still awaiting a determination.