The Motor Ombudsman Avaliações 

Great communication and big help when dealing with big car dealers which always try to undermine you. They can be big brands but there is legal rights and without the motor Ombudsman we can’t fight. Thank you

I have had a positive experience with The Motor Ombudsman while dealing with my complaint regarding Volvo Cars West London.

The team has been professional, helpful and courteous throughout the process. I appreciate their communication, guidance and the time taken to look into my case.

Although the process has taken longer than expected, I am grateful for their assistance and hope to see a fair and satisfactory outcome.

Thank you to The Motor Ombudsman team for your support and professionalism.

Firstly you should understand that the Ombudsman is funded by vehicle manufacturers, franchised dealers, independent garages, and vehicle warranty product providers. It is similar to going to court accused of shoptheft only to find the judge and jury are paid by the shop who made the accusation. So I did not expect any sensible decision in my favour from this rigged court. Basically if something breaks 5 months after purchase you have to prove you didn't break it even if the car vendor cannot explain how the breakage could have happened in normal use. It also take soo long for what was not a complex issue

Took over a year , didn't review the evidence correctly . I had to get rid of the car at a loss before a decision was reached . Unbelievably slow and very poor work .

The telephone service was great. Really professional, listened to my concerns and even though at this stage they were not able to help they did sign post me to legal and trading standards.

Very helpful and sympathetic to my complaint, helped me with information such as time lines moving forward

An absolute waste of time.

Very disappointing and selective on customer concerns clearly don't act with integrity or fairness avoiding any interference with their relationship concerning the service provider, skirting the periphery of which they appear to preserve at all costs, acting more as a kangaroo court. After exhausting our complaints we feel free to pursue our concerns in the law courts citing we diligently followed all avenues open to us prior to proceeding, their response will be presented in our legal pack which would not reflect their professionalism which apears skewed.

I have been waiting for an outcome to my complaint for over a year no communication until l complained usual reply it's complex still no outcome l sent all relevant evidence and a video of the disrepair to my car from the manufacturer specialist still no response from July 2026 its now November

It has taken you 6 months to respond, only to inform me that your conclusion is that Renault is not at fault.
I have to say that I am extremely disappointed with this outcome. After everything I have been through as a consumer, I find it difficult to accept that, once again, the decision appears to favour Renault rather than the customer who has been left to deal with the stress, inconvenience and frustration of this entire situation.
I have been through absolute hell trying to get Renault to honour its warranty, which is precisely what a customer should be entitled to expect when purchasing a vehicle with warranty protection.

The length of time taken to reach this conclusion is unacceptable in itself, and the outcome does little to demonstrate that my concerns have been properly considered or that my experience as a consumer has been taken seriously.
I do not feel that justice has been served, and I am extremely dissatisfied with the conclusion you have reached.

Took nearly a year to respond, didn't really have much engagement as it was too slow to hold a conversation. via email

Quick response

Used the motor ombudsman to deal with a warranty issue with Ford. It takes a long time but do keep you informed. Not the best outcome but dragged on for nearly 9 months I accepted there miserly offer. Ombudsman said I could have gone on if not accepted but would have taken months

Their involvement satisfactorily resolved an on-going issue I had with Fiat

Unfortunately unable to help me But polite and helpful

Still waiting for a response to my complaint it’s now been almost 12 months

A complete waste of time. The garage that I complained about, Chaplehouse Motors of Warrington did not respond to the ombudsman and yet the ombudsman said that they had no case to answer even though I had given them detailed evidence of the faults on my new Jaecoo car. The garage have shown just how much contempt they have for the process. Its as if they are all in each others pockets and the ombudsman couldnt care less about giving the consumer a fair chance of getting issues sorted. I would never recommend the ombudsman to anyone. Completely useless.

Prompt response.
Proffessional attitude.

Resolved what could have been a long drawn out court case

Communication good and explanation of steps to go through. has taken a while but that is said in an email so it just needs patience hoping for a good outcome at the end