The Sleep People Limited Avaliações 

271
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ordered a Mattress via B+Q on the 1st September 2026 it stated next day delivery from this company, Got an email from DHL stating they have it on the 2nd September and expected delivery 3rd Septem... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a problem with one mattress not delivered when it should have been…..ordered via the range got in touch with them eventually……wasn’t bothered just kept saying would hear from them in a few days! T... Ver mais

Detalhes da empresa

  1. Fabricante

Escrito pela empresa

Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

271 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(271)

89 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

I found the mattress soft but a bit…

I found the mattress soft but a bit lumpy. I'll turn it over and see if it's better

20 de janeiro de 2026
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

Hi,

We are sorry to hear about the experience that you have had with our mattress. Rotating a mattress can help with the feel of the item, however if you continue to have any concerns or issues, please reach out to us on info@thesleepeople.co.uk and we will be able to get this investigated for you.

We hope you have a nice day.

Kind Regards,
Megan

Avaliado com 1 de um total de 5 estrelas

Don't Buy from this Company!

NB- I purchased this mattress from Starlight Beds however they are the same company and all my correspondence to Starlight comes from The Sleep People.

I wrote a review on this mattress when I purchased it 3 months ago which was positive due to good customer service and swift delivery . However after the double mattress has been slept on by a 7 stone teenager since the end of September it has become bobbled, discoloured and worse of all it has dipped in the middle. God only knows how it would fair with 2 grown adults occupying it?? It's a shame I can't post photos on here, as everyone I have shown cannot believe the state it's in - apart from Starlight Beds of course . To them this is normal wear and tear and despite a back and forth via email they continue to believe that is the case. It most definitely is NOT 'just wear and tear' and judging by the first 3 months use it will not be fit for purpose within 12 months - which ironically is the length of the guarantee they give you. Although I'm not sure what the guarantee is worth as significant dipping is not covered. AVOID AT ALL COSTS UNLESS YOU WANT TO PURCHASE A NEW MATTRESS WITHIN THE YEAR.

EDIT AFTER THEIR RESPONSE . the response from sleep people suggested I did not send photos of the dip. I did send pics however they then requested I measure the dip and send photos of the measurements. At this point I gave up. I was not going to win.

13 de janeiro de 2026
Avaliação não solicitada
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

We’re sorry to hear about your disappointment with the mattress and understand how concerning it is to experience these issues within a short period of use. We appreciate you acknowledging the positive service you initially received, but we regret that the product performance has not met your expectations over time.

As discussed during our email correspondence, our assessments are carried out in line with the terms of our warranty and manufacturing guidelines. We did request images showing the reported dipping so that we could investigate this further; however, we did not receive these. That said, we understand that this outcome was not what you had hoped for. We appreciate you taking the time to share your feedback, and your comments have been noted and will be passed on for further review. We’re sorry that on this occasion we were unable to reach a resolution that met your expectations.

Avaliado com 5 de um total de 5 estrelas

A Breeze

Ordering was very straightforward n website easy to use.Good price.Mattresses arrived quickly.Easy to install, not to heavy and come to life when they’re unrolled. I noticed a bit of a chemically smell initially.Feedback from my guests nights sleep was positive with a Comfy rating

5 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent service

I have bought a couple of mattresses from The Sleep People - they are excellent value, and were delivered promptly with no problems. Highly recommended.

8 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Outstanding!

I bought a bog standard foam mattress (no memory foam) for under £90 (Single size) for my guest bedroom and its more comfortable than my £800 mattress - says it all really!

8 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Wonderful customer service

We bought a mattress for our sons birthday and I stupidly opened it and realized I had got the measurements wrong. I spoke to Rebecca on the phone who was incredibly kind and said we could keep the mattress, and that she would refund it as we could not use it for the current bed. We have since bought the correct mattress and are super pleased with both the product and customer service we received. There were no hidden costs, only kindness. Thank you Rebecca!

5 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great for aching joints hard foam mattress

Googled for a specific mattress and the sleep people came up had everything we were looking for ordered without problem delivered without problem. Mattress exactly as described and it is perfect for requirements.
Had a couple of nights sleep on it now and much easier on the joint pains thank you

19 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing!

Mattress is perfect, extremely soft and packaged well for easy unboxing, definitely recommending this company to anyone in need!

5 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Very Good Service

I found it very easy to order the mattress. It was delivered on time. The mattress is very good and my sleep has significantly improved since I started using it and represents good value for money. I would recommend it.

22 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I ordered a mattress from The Sleep People. It was a good quality item delivered promptly. Unfortunately it did not fit my irregular sized bed well enough and I had to return it. This was handled well by the company and a refund issued promptly. Customer services were excellent with quick and helpful email responses

31 de outubro de 2025
Avaliado com 3 de um total de 5 estrelas

Quick delivery can't fault that

Quick delivery can't fault that, overall quality of king size mattress not great but can't expect miracles for the price. Getting a memory foam mattress topper to alleviate the uncomfortable spring feeling.

27 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

Terrible experience!!

Terrible experience!!
I bought a mattress through Groupon sold by the sleep people limited When the mattress arrived, it was nothing like the description or photographs shown on your website. The item was advertised as approximately 23 cm in depth, yet the mattress I received measures only 16 cm. The quality is also extremely poor — it collapses to the floor as soon as someone lies on it, offering no proper support.
I immediately contacted Groupon customer support and submitted photographs showing both the incorrect depth and the collapsed mattress, but after more than two weeks, I still have not received a refund or confirmation that one is being processed.
All I have received is emails apologising but no money !
All I hope is that I don’t lose my money

23 de outubro de 2025
Avaliação não solicitada
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

We’re sorry to hear about this and understand the frustration caused. Unfortunately, refunds for Groupon orders cannot be processed manually by us, as they are handled directly by Groupon. We hope to hear that you have now been reimbursed; however, if this is not the case, please contact us at info@thesleeppeople.co.uk so we can assist further where possible.

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