The Sleep People Limited Avaliações 

272
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ordered a Mattress via B+Q on the 1st September 2026 it stated next day delivery from this company, Got an email from DHL stating they have it on the 2nd September and expected delivery 3rd Septem... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a problem with one mattress not delivered when it should have been…..ordered via the range got in touch with them eventually……wasn’t bothered just kept saying would hear from them in a few days! T... Ver mais

Detalhes da empresa

  1. Fabricante

Escrito pela empresa

Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

272 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(272)

81 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Terrible experience!!

Terrible experience!!
I bought a mattress through Groupon sold by the sleep people limited When the mattress arrived, it was nothing like the description or photographs shown on your website. The item was advertised as approximately 23 cm in depth, yet the mattress I received measures only 16 cm. The quality is also extremely poor — it collapses to the floor as soon as someone lies on it, offering no proper support.
I immediately contacted Groupon customer support and submitted photographs showing both the incorrect depth and the collapsed mattress, but after more than two weeks, I still have not received a refund or confirmation that one is being processed.
All I have received is emails apologising but no money !
All I hope is that I don’t lose my money

23 de outubro de 2025
Avaliação não solicitada
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

We’re sorry to hear about this and understand the frustration caused. Unfortunately, refunds for Groupon orders cannot be processed manually by us, as they are handled directly by Groupon. We hope to hear that you have now been reimbursed; however, if this is not the case, please contact us at info@thesleeppeople.co.uk so we can assist further where possible.

Avaliado com 5 de um total de 5 estrelas

Pleased that everything as ordered

The main reason my experience was great, was that the mattress was actually the size I ordered (unlike the one I ordered from a different seller)! It was very reasonably priced, arrived quickly and my daughter finds it comfortable.

2 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

5* service

Easy to access online site, chose what I wanted & delivery was quick which was essential for me. Whole experience was positive from start to finish.

2 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

I'm absolutely disgusted by the…

I'm absolutely disgusted by the customer service and way I was treated I wish I had seen the reviews on them before purchasing via bnq . I have had mattress 2 months which isn't long hardly slept on due to the springs hurting my back . I have 12 months warranty but yet even tho it's been 2 months I'm not allowed to return or get a refund. the staff n manager are so horrible and arrogant laughing at me on phone the emails are shocking I wouldn't recommend this company to anyone . now stuck with a mattress I can't use

2 de outubro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Good Company, Awful Delivery Service

The Sleep People didn't deliver my mattress when it was expected. The delivery company they use (DHL) completely screwed up and ruined the experience for me. Causing me immense stress. I appreciate delivery is technically out of a shop's hands but because firms no longer deliver their own goods, it's symptomatic of how UK brands are falling apart because of horrendous global courier services. Shame as it means I can't recommend them after my experience.

26 de setembro de 2025
Avaliação não solicitada
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

We’re very sorry to hear about your experience and the stress caused by the delayed delivery. While we work with third-party couriers, we fully recognise that the delivery experience reflects on us, and we regret that this did not go as expected. This is not the level of service we aim to provide.

We appreciate you taking the time to share your feedback, as delivery reliability is something we continuously review with our courier partners. We’re sorry that this experience has affected your confidence in recommending us and thank you for bringing it to our attention.

Avaliado com 1 de um total de 5 estrelas

I haven't received my order yet

8 de setembro de 2025
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

Good Afternoon,

I’m very sorry that your item didn’t arrive on time and for the trouble this has caused with our couriers. We’ve reached out to you directly regarding your order, and we hope to find a resolution that feels fair and satisfactory for you.

Kind regards,
Megan

Avaliado com 1 de um total de 5 estrelas

ZERO STARS IF OPTION

ZERO STARS IF OPTION! AVOID AT ALL COSTS! Will tell you the mattress is coming but it will never turn up. After multiple phone calls still no mattress and just excuse after excuse and broken promises that it’s coming. As a business I do not know how they are still going after reading all the reviews this is happening to multiple people.

12 de setembro de 2025
Avaliação não solicitada
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

Good morning,

I’m truly sorry to hear about the difficulties you’ve experienced with your delivery. We have recently encountered some challenges with our couriers, but please rest assured that we are already addressing this by moving to a new delivery partner. If you could kindly get in touch with us at info@thesleeppeople.co.uk

Kind regards,
Megan

Avaliado com 1 de um total de 5 estrelas

still hasn’t arrive horrendous…

still hasn’t arrive horrendous delivery. extremely unhappy.

2 de setembro de 2025
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

Good morning,

I am sorry to hear about the experience that you have had with your delivery. Unfortunately, we did rely on Evri to collect, scan, and deliver your parcel, however they have severely let us down with this. We have now switched over to DHL due to the dire performance from Evri. DHL have given us a significant increase in the performance.

We apologise for all the inconvenience that Evri have caused on this occasion, and we are working hard to make up for their mistakes going forwards.

Kind regards,
Megan

Avaliado com 1 de um total de 5 estrelas

I am still waiting for delivery and all…

I am still waiting for delivery and all has gone very quiet. Why should. Have to download an app to check status. Very disappointed as I need this mattress, expected it to be here 2 weeks ago and paid for it immediately.

19 de agosto de 2025
logotipo da The Sleep People Limited

Resposta da The Sleep People Limited

Good morning,

I’m very sorry to hear about the difficulties you’ve experienced with your delivery. Unfortunately, we relied on Evri to collect, scan, and deliver your parcel, but they have let us down on this occasion.

To ensure this doesn’t happen again, we have now switched to DHL, who have already shown a significant improvement in performance. We sincerely apologise for the inconvenience caused by Evri and are working hard to make up for their mistakes moving forward.

Kind regards,
Megan

Avaliado com 1 de um total de 5 estrelas

UPDATE

UPDATE: Finally received my Double Mattress from these "Cowboy's) only to find a Chicken Bone inside the box!!! Absolutely disgusting!!!! NOT to mention the Mattress is NO WAY as described, it's NOT a"Memory Foam" mattress...
So soft (Not in a good way, as in a cheep and nasty way) this thing won't last 6months. AVOID AT ALL COSTS.

5 de setembro de 2025
Avaliação não solicitada

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